Hilton Garden Inn Cleveland Airport

Hotels
•
Hilton Garden Inn
8.6 (524 reviews)
4900 Emerald Court South West , Fairview Park , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean and comfortable rooms
Cons:
Sticky floors
Poor mattress quality
Parking issues

Categories

Cleanliness
8.43
Mention of sticky floor and cleanliness provided in positive reviews, indicating potential issues.
Service
9.4
Positive mentions of helpful staff and good service, though there was a complaint about lack of concern from management.
Location
9.44
Consistently praised as great and convenient, with numerous positive comments on location.
Room Quality
7.39
Significant issue with mattress quality and air conditioning affecting sleep experience.
Amenities
8.92
Good comments on amenities like coffee and small shop, though some concerns about parking.
Value for Money
8.38
Concerns about misleading credit policy and additional costs for breakfast, affecting perceived value.
Food and Beverage
7.93
Mixed sentiments about breakfast service; needs clarity on what free breakfast entails.
Overall Experience
8.9
Overall positive experience despite specific complaints affecting individual scores.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:57

Property Description

Convenience and Comfort

Designed with comfort in mind, the Hilton Garden Inn Cleveland Airport offers a convenient stay with a shuttle service to the airport and modern amenities such as free high-speed internet and in-room microwaves and refrigerators.

Dining and Shopping

Guests can indulge in delicious meals at the on-site Great American Grill restaurant and satisfy any late-night cravings with a visit to the 24-hour convenience store for snacks and essentials.

Ideal Location

Situated near major interstates, this hotel provides easy access to popular sites like the International Exposition Center, NASA Glenn Research Center, and downtown Cleveland attractions. Start your exploration of Cleveland with us!

Book your stay at the Hilton Garden Inn Cleveland Airport for a seamless blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note the complimentary parking is only available while being a registered hotel guest. Extended parking is available, please contact the hotel directly for more details.

Please note that guestrooms are undergoing renovations from 1 December 2019 through 1 November 2020. Construction noise may occur between 09:00 and 17:00,Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 524 reviews
Cleanliness: 8.43
Service: 9.4
Location: 9.44
Room Quality: 7.39
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 8.9
J
Jeffrey • couple • us
10
2026-01-26 • via Nuitee
A
Aaron • couple • us
9
2026-01-25 • via Nuitee
B
Bonnie • couple • us
10
Pros:

will come back

2026-01-24 • via Nuitee
K
Kelly • couple • us
10
2026-01-23 • via Nuitee
J
jeffpL8626GK • Solo travel
4
UNACCEPTABLE BAD SERVICE
Pros:

I'd like to start off by saying that I have stayed at this hotel a few times over the past five years.

But once I arrived at approximately 7:00 PM on Friday, January 16th to find that the snow was not shoveled at the entrance, making it very dangerous to walk into the entrance. The same situation 12 hours later when I left the hotel.

This is unacceptable for safety reasons.

Now, once I finally got into the lobby, a young man behind the counter just finished helping someone check in, and when I stepped up, he said with an attitude that he couldn't help me because the computer was down. I don't think the computer was down; he just didn't want to take the time to check me in.

Unacceptable. .

I was next in line for a young woman to check me in with a horrible attitude. Cold, not friendly, and acting like I was bothering her to ask to be checked in.

Unacceptable again.

I have stayed in hotels for business trips and personal trips, including this hotel, for over 40 years, domestically and internally, and this was one of the worst attitudes I have ever experienced.

As a business person, I can only attribute this bad service to laziness and a bad work ethic that I am seeing with younger people from coast to coast in the USA.

I will be choosing another hotel chain the next time I travel.

2026-01-19 • via Tripadvisor
K
Keith • extended_group • gb
8
2026-01-19 • via Nuitee
C
Casey • couple • us
9
2026-01-19 • via Nuitee
T
Tonja • solo_traveller • us
9
Perfect location to get to the airport early morning
Pros:

Very clean and great location

Cons:

N/A

2026-01-19 • via Nuitee
B
Brian • family_with_children • us
10
2026-01-19 • via Nuitee
W
Wei-Ning • couple • us
8
2026-01-19 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

clean and friendly. I liked the soap selections

Cons:

n'/a

2026-01-18 • via Nuitee
D
Desiree • couple • us
6
Nice stay but don't fall for breakfast scam
Pros:

Very clean! Friendly staff!

Cons:

The scam that was breakfast buffet. There was no mention that it was $18 a plate when the check in person told us the time breakfast was served. There's no signage anywhere, just a worker telling you verbally that it's $18 a person. There was nothing served off the griddle (pancakes, French toast) to have with syrup and when asked about it, I was told it would be extra. The breakfast was mediocre at best and was not worth the $40 spent on it. We also watched multiple parties almost get sucked into the same scam. A man put a banana back because he was then verbally told the price of the buffet. Not sanitary at all and very off-putting. I really expected more from such a beautiful hotel.

2026-01-15 • via Nuitee
D
Donna • couple • us
10
2026-01-14 • via Nuitee
J
Julian • solo_traveller • gb
10
Really Lovley family who own the hotel. Very kind and helpful. We highly recommend and a perfect location
Pros:

We absolutely loved everything about the property, great location, and excellent cleanliness.

2026-01-08 • via Nuitee
C
Cheryl • couple • us
7
2026-01-04 • via Nuitee
L
Lyman • couple • us
10
Pros:

Great location, excellent room

2026-01-01 • via Nuitee
F
Florian • extended_group • us
9
2025-12-27 • via Nuitee
T
Teresa • solo_traveller • us
10
2025-12-24 • via Nuitee
Z
Zach • family_with_children • ie
8
I would stay here again
Pros:

Complimentary coffee by reception and also like the fact that we’re was a little shop with food to heat up as well. Lobby was comfortable enough to wait in for hours before we had to go to the airport

Cons:

I reserved a room with “$25 property credit” which I thought meant we had money credit to spend at the hotel shop but turns out it didn’t mean that at all. Very misleading in my opinion, the hotel should elaborate on this in the booking details. Also housekeeping tried to enter my room just after 8am twice in a 20 min time span. I had the “do not disturb” sign on my door so it was very unpleasant.

2025-12-19 • via Nuitee
S
Shari • couple • nl
8
2025-12-18 • via Nuitee