Hilton Alexandria Old Town

How close to the metro and King st it was.

This location is convenient and centrally located to many things to see and experience. There is a trolley to use to travel throughout the main parts of downtime. The hotel has an onsite Starbucks and restaurant. The only challenge we experienced was the room had not been thoroughly vacuumed, I almost stepped on a small hook and the foot of bed had a small plastic bag under the comforter.

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My recent stay at the Hilton Alexandria Old Town was a complete nightmare. What began as a work trip ended with me discovering my room was infested with bed bugs. I have photographic proof of the insects on the bedding and multiple itchy and painful bites. The worst part, however, was not the bugs but the hotel’s management, specifically the General Manager, Sherry Cooper.

When I first reported the bugs, the maintenance and front desk team confirmed the infestation. The management team immediately tried to deny it, backtracking on the maintenance report. When a pest control company was finally brought in, the hotel had obviously deep-cleaned the room and replaced the bed skirt before the inspection to hide the evidence. The general manager then used the 'negative' inspection report to claim I was lying.

When I tried to speak to the maintenance staff who saw the bugs, the GM aggressively ordered them away and told me, "You are not allowed to talk to my employees." She also flat-out refused to provide me with an incident report. I was completely gaslit and was forced to pay for a new hotel room out of my own pocket, as they refused to refund my stay.

This is not just a cleanliness issue; it is a profound ethical failure by management. They chose to hide the problem rather than resolve it effectively meaning that the infestation is not gone for good, just for now. Do yourself a favor and stay far, far away from this hotel. I have reported them to the health department and am escalating this with their corporate office.

Un emplacement idéal proche du Métro King Street Old Town Alexandria. Chambres spacieuses et literie excellente. Un Starbucks dans le lobby et un super diner ouvert 27/7 juste au pas de la porte.

My room was clean, cozy, just perfect. The front desk was very respectful. I felt comfortable with the other guests inside of the hotel. I booked this place off of a recommendation and I would recommend the Hilton of Alexandria Virginia to others.

I just want to say for 2 weeks I stayed not all housekeeping is good but there is a housekeeper named praise she did a great job cleaning my room made my bed so tight and clean I said since I been here my room is cleaned properly & my moms bed looks like someone jumped on the bed me and my mom said “yea she did not clean this room someone else did “ this hotel needs to do better with cleanliness and dusting

Its proximity to the train station

I was going to be traveling into DC every day so chose the Hilton due to its proximity to the metro.

Walk to shops and food

The parking, the clean comfortable rooms.

I loved the rooms and the location. The check-in staff was friendly and very helpful when we reported an issue with our room. The check-in process, parking deck was a little confusing at first, but overall fine.

Unacceptable experience at Hilton Alexandria–Old Town. The first room was dusty with a peeling toilet seat, visible mold in the bathroom, and a loose shower fixture. I was moved, only to encounter more problems including no heat, a broken in-room phone, and a visibly dirty HVAC filter. These issues disrupted my schedule and raised serious cleanliness concerns.

Management failed to take responsibility or resolve the situation. Even though I checked out the same day due to these conditions, I was still charged for two nights and denied a refund. This is far below Hilton standards and completely unacceptable.

Please think twice before you book!! Even if something is wrong with your room, they will not give you a refund.

This hotel is very conveniently located across the street from the Metro and Amtrak stations. Rooms are spacious and comfortable. They have a nice breakfast buffet, improved since my stay here last year.

I have two complaints. I was not recognized as a Hilton Honors silver member and had to ask for my two bottles of water. I requested a replacement Smartrip card be sent to me in care of the hotel. It was mailed by Metro five days before my arrival, yet I never received it.

When we got to our room, the hallway and the room had a strong urine smell. I asked to be moved to a different room and the staff moved us without question. The next room was clean and didn't have a smell. Our first room was on the unsecured second floor. The other floors you need a room key to access the floor. The second room was on the fourth floor and was in much better shape. The staff came through for us and took care of us.

Since we were staying seven nights, we upgraded (at a cost) to a corner room (Room 544). It was spacious, quiet, and had a nice view. But not once did we have a hot shower. We reported it three times and were told "engineering would have a look at it." It never got better nor did anyone report back to us. The desk said changing to a similar room would be difficult as "we are very busy this week." So we sucked it up. I took very quick showers in a mix of tepid and cold water, and my wife just splashed tepid water on herself. (By the way, we talked to another guest on the 5th floor who had the same issue.) Also, housekeeping missed servicing our room twice and the room clock was never changed to the correct time (which, for whatever reason, can only be done by the hotel). It's sad, because it's a good location, the food was good, and the lobby Starbucks is convenient, but the hotel clearly has infrastructure issues. Though we'll be returning to Alexandria this year, I doubt we will consider this property or the other Hilton properties nearby. As a longtime Honors member, I expected more: an apology, a discount, some points, something. But I've heard nothing and do not expect to.

I stayed here one night before departing from National airport. Though there are closer hotels in Crystal City, I think this place makes more sense in certain circumstances. It is literally a block from the Alexandria Amtrak station and the adjacent Metro station. It is a quick 10-ish min Metro ride to Regan National. So if you are coming in on Amtrak this makes more sense since it saves you a longer walk from Crystal City and/or a second metro ride from there. The front staff were excellent on both check in and check out. And they were able to handle my paying with multiple Amex cards to use up my Hilton credits. There are a few dining places near by and all in all for the price was a great stay. As a Diamond I was upgrade to a high level floor. I didn't take breakfast so no comment on that.