Hilton Garden Inn Williamsburg

The bathroom was not very clean when we got there. I showed it to the attention of the staff and it was resolved.

During my stay, the keypad/lock leading into my room stopped working twice. The first time, staff changed the batteries in the keypad, which resolved the issue and allowed me to remain in the same room.

Unfortunately, the keypad failed again later during the same stay. The second time, I do appreciate that the staff allowed me to temporarily move into a room across the hall while the original keypad was being repaired. However, I was unable to access my belongings or change clothes during that time. I had already gotten wet earlier that evening, so being stuck in wet clothes for an extended period was a significant inconvenience. The delay also caused me to miss plans and activities I had scheduled for the evening.

What makes this even more frustrating is that this is not the first visit where I’ve experienced this problem. The same keypad issue occurred during my previous stay as well, making this three separate lock failures across my last two visits. For something as basic as being able to reliably access my hotel room, that is extremely disappointing.

The second room across the hall also had issues of its own, which only compounded the disappointment. Throughout the night, I was kept awake by a loud buzzing noise that appeared to be coming from the room or area beneath mine. It occurred approximately every eight minutes and lasted about 30 seconds each time. The thermostat in this second room was also not functioning properly. While the temperature issue was less disruptive for me personally, having additional problems in the room I was moved to after already dealing with repeated keypad failures made the overall experience even more frustrating.

I do want to acknowledge that the staff made efforts to assist me. They addressed the first keypad failure by replacing the batteries, and after the second failure they provided access to another room while repairs were being made.

No vending machines

The staff was very unresponsive. We had issues with the toilet and staff seemed to not care about the problem

The things that couldn't t be controlled by the staff but the owner need to be addressed. The air conditioning in the building doesnt work but the rooms stay cold. We had a stain on the wall and the ceiling and the bottom of the tub these are issues that the staff cant handle but the owner is responsible for.

Stop ripping people off. They charged me 250 dollars saying it smelt like weed was in the room. My friend Frank is 80 years old with Asma. And can prove this is a total lie. And the video proves it.

I didn't pay for the enhanced WiFi because I didn't know it was an option. As a result, I had terrible WiFi and had to drop a Zoom meeting I'd had scheduled a month in advance.

It would be nice to offer sausage gravy with the biscuits. That's really the only recommendation I can offer.

pool

Not a big deal but the live TV selections were lacking.

The beds are way too firm & the refrigerator in our room was very loud with all sorts of noises coming from it.

The bathroom is too ourdated for a hilton hotel

The parking was a little weird, but there was plenty.