Hilton Garden Inn Philadelphia Center City

Hotels
•
Hilton Garden Inn
8 (4073 reviews)
1100 Arch Street , Philadelphia , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Uncomfortable beds

Categories

Cleanliness
7.25
Reports of blood in elevators and used toiletries, affecting cleanliness perception.
Service
8.75
Friendly and helpful staff reported, particularly mentioned positive experiences.
Location
9.25
Excellent location close to attractions and restaurants.
Room Quality
7.75
Some issues with room cleanliness and noise, but generally spacious and modern.
Amenities
7.25
Limited breakfast options and issues with advertised amenities (pool and hot tub).
Value for Money
7.75
Guests felt the prices did not match their experiences, particularly regarding parking costs.
Food and Beverage
8.25
Breakfast received commendations but could offer more variety.
Overall Experience
7.75
Overall mixed feelings due to cleanliness issues and price concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:55

Property Description

Luxurious Amenities

Experience comfort and convenience at Hilton Garden Inn Philadelphia Center City, where every room is equipped with modern essentials like a microwave and flat-screen TV.

Dining Delights

Indulge in delicious meals at the Garden Grill & Bar, offering stunning city views through floor-to-ceiling windows. Unwind with a drink at the Pavilion Lounge or explore nearby dining options just steps away.

Prime Location

Conveniently situated near Reading Terminal Market and Independence Hall, our non-smoking hotel is the perfect choice for both business and leisure travelers. Book now to enjoy complimentary WiFi and access to our 24-hour business centre.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 4073 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 7.75
G
Guido • solo_traveller • ar
6
Pros:

Comodidad de la habitación

Cons:

Check in demasiado tarde. La habitación no tenía caja de seguridad

2026-10-12 • via Nuitee
B
Barbara • couple • us
7
Very comfortable would stay again.
Pros:

Very friendly and helpful staff. Loved the location right near the Redding Market.

Cons:

The only complaint was the breakfast. Scrambled eggs were strange consistency and cold.

2026-10-12 • via Nuitee
H
Huong • extended_group • us
9
Central place that you can walk to many places
Pros:

Great location, clean and friendly staff

Cons:

None at this time

2026-10-11 • via Nuitee
C
Casey • family_with_children • us
7
2026-10-11 • via Nuitee
S
Sirie • couple • us
10
Good value hotel across from the Convention Center, and near all the tourist sites and rail train to the airport.
Pros:

The property was steps from the rail train from the airport. It was in a great location to walk to historic sites, across the street from the convention center, and it was next door to Reading Terminal Public Market. The hotel is a block from Chinatown. There’s even a Trader Joe’s near the hotel.

Cons:

Nothing

2026-10-09 • via Nuitee
I
Islomov • family_with_children • us
10
Pros:

Location and room was great !

Cons:

Nothing

2026-10-09 • via Nuitee
S
Scheila • couple • br
10
2026-10-08 • via Nuitee
J
Jake • solo_traveller • us
8
Great stay. I will return.
Pros:

My room was spacious and clean and the staff were extremely helpful and friendly,

2026-10-08 • via Nuitee
L
Laura • couple • us
4
Service was terrible except for 10th floor restaurant
Pros:

The staff were very professional and friendly in the restaurant in 10th floor

Cons:

There was standing water in the tub when we checked in and very slow drain when showering, there were no toilet paper or towels when got in room and receptionist wasn’t helpful when we called about it. She said we had to come to lobby to get what we needed, didn’t offer to bring it to us!

2026-10-08 • via Nuitee
D
Donald • couple • us
6
Great location, overpriced.
Pros:

The location was great.

Cons:

The rooms could use a deep cleaning. Those hard-to-reach areas, behind the bed, corners, around the couch, etc. were not up to the usual Hilton standard. The cost of the room was much higher than what I would expect for the quality.

2026-10-07 • via Nuitee
A
Ann Marie • extended_group • us
4
Very costly for what was received.
Pros:

Warm at best.

Cons:

Facility dated.
Toilet paper in bathroom (lobby & in room)
When advertise & offer a bar and then don’t, shouldn’t charge for it. A discount, voucher, or upgrade should have been offered. Or, an, I’m sorry from receptionist-at the least.
& Working elevators.

2026-10-07 • via Nuitee
L
luca • solo_traveller • it
8
Pros:

Pulizia e ampiezza camera

2026-09-19 • via Nuitee
S
Shirley • solo_traveller • us
1
Upon check in, no clear instructions for use of parking garage. Front desk staff easily annoyed
Pros:

Room key needed to access the floor from elevator

Cons:

The location felt unsafe

2026-09-19 • via Nuitee
M
Michael • solo_traveller • us
7
2026-09-18 • via Nuitee
L
Lance • couple • us
10
2026-09-18 • via Nuitee
C
Carlene • solo_traveller • us
8
It wax good and would definitely stay agsin
Pros:

The breakfast was good and the location was good. My room was nice.

Cons:

My keycard didn’t work to hood for the elevator

2026-09-18 • via Nuitee
A
Alaa • extended_group • eg
8
Pros:

Excellent location, central to everything. Breakfast was served by professional team but with limited variety. Good value for money.

2026-09-16 • via Nuitee
K
Kari • family_with_children • us
7
The hotel was clean and comfortable. The day staff was very helpful and friendly not so much the night staff as she coul
Pros:

The employee working the night shift counter was rude upon our arrival. On her phone and doing puzzle books and when we asked her for the number to hotel she said “you can look it up” and couldn’t be bothered.

The day time staff were very friendly and helpful always.

Cons:

The elevators kept having issues and there was a lot of homeless the hang out in the front of this location and would always approach us coming in and out.

2026-09-16 • via Nuitee
A
Andrew • couple • us
10
2026-09-16 • via Nuitee
J
josedelo • extended_group • ar
8
2026-09-15 • via Nuitee