Hilton Garden Inn Philadelphia Center City

Hotels
•
Hilton Garden Inn
8 (3850 reviews)
1100 Arch Street , Philadelphia , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
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Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Uncomfortable beds

Categories

Cleanliness
7.25
Reports of blood in elevators and used toiletries, affecting cleanliness perception.
Service
8.75
Friendly and helpful staff reported, particularly mentioned positive experiences.
Location
9.25
Excellent location close to attractions and restaurants.
Room Quality
7.75
Some issues with room cleanliness and noise, but generally spacious and modern.
Amenities
7.25
Limited breakfast options and issues with advertised amenities (pool and hot tub).
Value for Money
7.75
Guests felt the prices did not match their experiences, particularly regarding parking costs.
Food and Beverage
8.25
Breakfast received commendations but could offer more variety.
Overall Experience
7.75
Overall mixed feelings due to cleanliness issues and price concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:55

Property Description

Luxurious Amenities

Experience comfort and convenience at Hilton Garden Inn Philadelphia Center City, where every room is equipped with modern essentials like a microwave and flat-screen TV.

Dining Delights

Indulge in delicious meals at the Garden Grill & Bar, offering stunning city views through floor-to-ceiling windows. Unwind with a drink at the Pavilion Lounge or explore nearby dining options just steps away.

Prime Location

Conveniently situated near Reading Terminal Market and Independence Hall, our non-smoking hotel is the perfect choice for both business and leisure travelers. Book now to enjoy complimentary WiFi and access to our 24-hour business centre.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 40 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 3850 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 7.75
K
Kimberly • family_with_children • us
7
Pros:

Location to hospital

Cons:

That they dont provide discounts for room stay while you stay because you have loved one in hospital. I come quite a bit due to my husband having cancer and live 1 1/2 hours away so stay here because of long distance travel.

2026-04-02 • via Nuitee
K
Kimberly • couple • us
8
Frequent customer Wish provided discounts since husband goes to Jefferson Hospital 5 x week cancer
Pros:

Staff is friendly, convenient to hospital, clean

Cons:

I live 1 1/2 hrs and my husband comes 5 days a week for treatment for his cancer so we stay ofter here at Hilton. Disappointed they dont provide discount for those who are in hospital or cancer center since this hotel is so convenient to hospital location. Plus then to pay for parking a night very expensive. I come to this hotel for location, friendly staff, cleanliness and feel safe at location. Just wish would give some sort of discount since I come often.

2026-04-02 • via Nuitee
S
Steven • couple • us
7
2026-03-30 • via Nuitee
F
Fuller • couple • us
10
We enjoyed our stay.
Pros:

Clean and comfortable.

Cons:

N/A

2026-03-27 • via Nuitee
L
Lisa • couple • us
10
Clean hotel. Great location. Easy walk to points of interest.
Pros:

Great location. Parking Nextdoor very convenient.

2026-03-24 • via Nuitee
S
Shaniya • couple • us
10
2026-03-24 • via Nuitee
J
Jose • extended_group • es
8
2026-03-23 • via Nuitee
A
Anita • solo_traveller • us
10
2026-03-23 • via Nuitee
W
Weeks • couple • us
10
2026-03-22 • via Nuitee
E
Elena • couple • us
10
2026-03-22 • via Nuitee
F
Fabio • family_with_children • us
10
2026-03-21 • via Nuitee
D
Dionna • family_with_children • us
9
Pros:

The staff was really nice, attentive, and accommodating. We had a small incident where the inside catch opened up and locked us out. Micheal Taylor. Michael took care of it right away. The food was excellent!

Cons:

Parking availability. I wish we didn't have to park in the convention center parking garage. The parking rates are too expensive

2026-03-20 • via Nuitee
A
Anita • family_with_children • us
8
Pros:

The price and location

Cons:

Don't have any dislikes

2026-03-12 • via Nuitee
M
Mary • solo_traveller • us
9
Good stay, convenient location, good food, comfortable room and attentive, friendly staff.
Pros:

Great beds, pillows, linens. Towels were okay but not very soft. Restaurant was open until 10pm which is convenient. Very clean hotel.

Cons:

Only one waitress in the restaurant on a Thursday night with lots of patrons waiting to eat. She was nice but harried.

2026-03-07 • via Nuitee
B
Bonnie • couple • us
8
Philly visit for PHS show
Pros:

Staff was on point for positions held. Bell man Kevin directed us to an excellent restaurant in Chinatown.
Jasmine was very accommodating and front desk will address remote concerns with maintenance.That you are pet friendly. Very convenient to Reading Terminal Market and Convention center.

Cons:

Could not unload on Arch street, and no vouchers for parking. The lot was very full when we arrived due to the PHS flower show. A pet area for doggies would be a nice feature.

2026-03-07 • via Nuitee
R
Rodgers • extended_group • us
9
Very comfy, walking distance to things to do.
Pros:

Restaurant closed while we were there.

Cons:

Getting luggage from parking lot to room.

2026-03-05 • via Nuitee
M
Michelle • solo_traveller • us
10
Bastante buena me gustó
Pros:

Si

Cons:

Todo bien

2026-02-28 • via Nuitee
L
Lee • solo_traveller • us
10
Great location and value. Very clean and comfortable rooms
Pros:

Very clean, very comfortable

Cons:

Nothing really….the Lobby alittle cramped, but that’s just nitpicking….

2026-02-22 • via Nuitee
O
Olga • family_with_children • us
8
Pros:

The location could not be bettee, is just on the town center.

Cons:

We made a reservation through booking but when we arrived they charged the two rooms by separate and the price was much higuera than the booked. They refund us the money but we had to ask for that to two different recepcionist and wait until the check out to confirm they were going to refund the difference. On the other hand we thought parking was included but it wasnt, 10 dollars pero night and 40 dollars if you want to leave the car 24 hours, that was our case. So, you have to consider 40 dollars per day as extra payment.

2026-02-22 • via Nuitee
Z
zachary • couple • us
8
Cons:

The fitness center is a joke.

2026-02-13 • via Nuitee