Hilton Garden Inn Philadelphia Center City

Hotels
•
Hilton Garden Inn
8 (4073 reviews)
1100 Arch Street , Philadelphia , US
+1 215-923-0100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Uncomfortable beds

Categories

Cleanliness
7.25
Reports of blood in elevators and used toiletries, affecting cleanliness perception.
Service
8.75
Friendly and helpful staff reported, particularly mentioned positive experiences.
Location
9.25
Excellent location close to attractions and restaurants.
Room Quality
7.75
Some issues with room cleanliness and noise, but generally spacious and modern.
Amenities
7.25
Limited breakfast options and issues with advertised amenities (pool and hot tub).
Value for Money
7.75
Guests felt the prices did not match their experiences, particularly regarding parking costs.
Food and Beverage
8.25
Breakfast received commendations but could offer more variety.
Overall Experience
7.75
Overall mixed feelings due to cleanliness issues and price concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:55

Property Description

Luxurious Amenities

Experience comfort and convenience at Hilton Garden Inn Philadelphia Center City, where every room is equipped with modern essentials like a microwave and flat-screen TV.

Dining Delights

Indulge in delicious meals at the Garden Grill & Bar, offering stunning city views through floor-to-ceiling windows. Unwind with a drink at the Pavilion Lounge or explore nearby dining options just steps away.

Prime Location

Conveniently situated near Reading Terminal Market and Independence Hall, our non-smoking hotel is the perfect choice for both business and leisure travelers. Book now to enjoy complimentary WiFi and access to our 24-hour business centre.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 4073 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 7.75
L
luca • solo_traveller • it
8
Pros:

Pulizia e ampiezza camera

2026-09-19 • via Nuitee
S
Shirley • solo_traveller • us
1
Upon check in, no clear instructions for use of parking garage. Front desk staff easily annoyed
Pros:

Room key needed to access the floor from elevator

Cons:

The location felt unsafe

2026-09-19 • via Nuitee
L
Lance • couple • us
10
2026-09-18 • via Nuitee
C
Carlene • solo_traveller • us
8
It wax good and would definitely stay agsin
Pros:

The breakfast was good and the location was good. My room was nice.

Cons:

My keycard didn’t work to hood for the elevator

2026-09-18 • via Nuitee
M
Michael • solo_traveller • us
7
2026-09-18 • via Nuitee
A
Alaa • extended_group • eg
8
Pros:

Excellent location, central to everything. Breakfast was served by professional team but with limited variety. Good value for money.

2026-09-16 • via Nuitee
A
Andrew • couple • us
10
2026-09-16 • via Nuitee
K
Kari • family_with_children • us
7
The hotel was clean and comfortable. The day staff was very helpful and friendly not so much the night staff as she coul
Pros:

The employee working the night shift counter was rude upon our arrival. On her phone and doing puzzle books and when we asked her for the number to hotel she said “you can look it up” and couldn’t be bothered.

The day time staff were very friendly and helpful always.

Cons:

The elevators kept having issues and there was a lot of homeless the hang out in the front of this location and would always approach us coming in and out.

2026-09-16 • via Nuitee
J
josedelo • extended_group • ar
8
2026-09-15 • via Nuitee
W
Wassim • solo_traveller • us
7
2026-09-14 • via Nuitee
A
Alicia • couple • us
10
2026-09-14 • via Nuitee
C
Christoph • solo_traveller • de
7
Pros:

Die Lage ist sehr zentral. Das Personal war freundlich.

Cons:

Die Gegend um das Hotel. Es sind viele komische Gestalten dort unterwegs.

2026-09-14 • via Nuitee
B
Brooke • couple • us
9
Pros:

Excellent service and the room was amazing! The location exceeded my expectations!

Cons:

Breakfast was good, but service lacked a bit.

2026-09-14 • via Nuitee
B
Beyazit • family_with_children • de
5
Tolles Frühstückspersonal, aber das Zimmer und der restliche Service waren leider eine große Enttäuschung.
Pros:

Das Frühstück war sehr gut. Besonders hervorheben möchte ich die beiden Herren im Frühstücksservice. Beide machen ihre Arbeit wirklich mit Leib und Seele, waren sehr freundlich, aufmerksam und engagiert. Allein für diesen Service würde ich 10 Sterne geben.

Cons:

Das Zimmer war leider eine Katastrophe. Das Klimagerät war direkt neben dem Bett installiert. Die Geräuschentwicklung und die kalte Luft unmittelbar am Bett waren kaum zu ertragen und haben einen erholsamen Schlaf praktisch unmöglich gemacht. Zusätzlich war die Lüftungsanlage auf dem benachbarten Dach deutlich im Zimmer zu hören.

Ich hatte zwischenzeitlich sogar überlegt, den Aufenthalt über Booking abzubrechen bzw. zu stornieren. Da es nur zwei Nächte waren, habe ich letztlich durchgehalten.

Auch die Rezeption empfand ich als unfreundlich. Besonders störend war außerdem, dass der Zimmerservice bereits nach 9 Uhr nachfragte, wann wir auschecken. Wenn der reguläre Check-out bis 11 Uhr möglich ist, möchte ich bis dahin auch ungestört im Zimmer bleiben können.

Ohne die beiden hervorragenden Mitarbeiter beim Frühstück wäre meine Bewertung klar bei 1 Stern.

2026-09-13 • via Nuitee
M
Michael • couple • us
4
2026-09-13 • via Nuitee
A
Aemon • extended_group • us
10
2026-09-12 • via Nuitee
S
Sharon • family_with_children • us
10
It was my second choice but it will be my first from now on
Cons:

I really liked the location, so near to the AMC theater and Reading Terminal Market

2026-09-12 • via Nuitee
L
Latisha • family_with_children • us
8
2026-09-11 • via Nuitee
Y
yair • family_with_children • il
10
מצויין
Pros:

מלון טוב במרכז העיר

2026-09-10 • via Nuitee
N
Noel • family_with_children • nz
10
Great hotel and location
Pros:

Great location near to the city and all attraction are walkable. Good solid breakfast with great service and view. Comfortable and clean hotel very convenient.

2026-09-08 • via Nuitee