Hilton Garden Inn Philadelphia Center City

Hotels
•
Hilton Garden Inn
8 (3944 reviews)
1100 Arch Street , Philadelphia , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Uncomfortable beds

Categories

Cleanliness
7.25
Reports of blood in elevators and used toiletries, affecting cleanliness perception.
Service
8.75
Friendly and helpful staff reported, particularly mentioned positive experiences.
Location
9.25
Excellent location close to attractions and restaurants.
Room Quality
7.75
Some issues with room cleanliness and noise, but generally spacious and modern.
Amenities
7.25
Limited breakfast options and issues with advertised amenities (pool and hot tub).
Value for Money
7.75
Guests felt the prices did not match their experiences, particularly regarding parking costs.
Food and Beverage
8.25
Breakfast received commendations but could offer more variety.
Overall Experience
7.75
Overall mixed feelings due to cleanliness issues and price concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:55

Property Description

Luxurious Amenities

Experience comfort and convenience at Hilton Garden Inn Philadelphia Center City, where every room is equipped with modern essentials like a microwave and flat-screen TV.

Dining Delights

Indulge in delicious meals at the Garden Grill & Bar, offering stunning city views through floor-to-ceiling windows. Unwind with a drink at the Pavilion Lounge or explore nearby dining options just steps away.

Prime Location

Conveniently situated near Reading Terminal Market and Independence Hall, our non-smoking hotel is the perfect choice for both business and leisure travelers. Book now to enjoy complimentary WiFi and access to our 24-hour business centre.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 40 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 3944 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 7.75
M
Martha • solo_traveller • us
10
Great stay!!!
Pros:

Our room had a walk-in shower as we requested, bed was super comfortable, very close to Reading Terminal Market and Jefferson Station, and the staff was wonderful!

Cons:

That we were not able to spend more time here!

2026-05-29 • via Nuitee
D
Dang • family_with_children • us
4
Nice location but terrible facilities.
Pros:

Location is great.

Cons:

The facility is too old, beds, blankets and pillows were out of date. The AC was too loud at night. The key may not work sometimes.

2026-05-29 • via Nuitee
T
Tyson H. • family_with_children • us
7
2026-05-28 • via Nuitee
W
William • family_with_children • us
10
Pros:

Location. Also, Monroe in the breakfast dining area really made an impression on us. He was so nice, efficient and helpful.
Front desk staff was also nice…sorry but I didn’t catch their names

2026-05-27 • via Nuitee
M
Marius • extended_group • nl
7
redelijk maar slechte service
Pros:

goede locatie, lobby personeel is een ramp; doen niets en zijn lui.

Cons:

koffie is niet te drinken, geen gezonde opties bij ontbijt

2026-05-26 • via Nuitee
R
Remon • family_with_children • us
8
Excellent location.
Pros:

The location was perfect, the breakfast was good, and the room was nice and fit our family of 4.

Cons:

The pillow was really low and not comfortable.

2026-05-26 • via Nuitee
B
Bernardo Antonio • couple • co
8
Recomendable
Pros:

La ubicación muy central, la atención en el desayuno

Cons:

No hablaban español

2026-05-25 • via Nuitee
S
Stephanie • extended_group • us
10
2026-05-24 • via Nuitee
J
Joe Langman • solo_traveller • us
9
2026-05-23 • via Nuitee
M
Malik • couple • us
10
2026-05-22 • via Nuitee
Y
Yu-Tong • couple • us
10
2026-05-21 • via Nuitee
A
ALEXANDER • family_with_children • de
8
Pros:

Great location, comfortable room

Cons:

Unfortunately it took us a few tries to get the extra bedding for the kid that was supposed to be sleeping on the sofa bed

Parking is next door and not affiliated with the hotel, which would have been nice.

2026-05-21 • via Nuitee
N
Niya • couple • us
7
2026-05-20 • via Nuitee
L
Leming • couple • cn
8
Pros:

地点离开长途巴士站和reading market很近，去游览场所也都再步行范围內。

Cons:

床上物品偏旧；房间隔音较差，晚上隔壁电话声很大；早餐有一天服务员服务很贴心，另外一天则无所谓的样子。

2026-05-20 • via Nuitee
B
Babu • family_with_children • ae
8
Was really good and value for money.
Pros:

The location is excellent. The room was spacious and comfortable, clean. Breakfast was pretty decent.

Cons:

The reception staff at night was not aware of my booking through Booking .com and started to charge me a higher room charges until I had to explain it all to her. Was puzzled why the system did not capture such information before I arrived at the hotel. Was talking very fast to the international travelers not realizing that they need to slow down and ensure proper communication.

2026-05-20 • via Nuitee
D
Daniel • family_with_children • us
8
2026-05-20 • via Nuitee
M
Marquise • solo_traveller • us
10
2026-05-19 • via Nuitee
A
Alvaro • couple • es
5
Hotel con cosas buenas y cosas malas, no hay intermedias
Pros:

La ubicación del hotel es ideal, en mitad de la ciudad y a 20 minutos andando desde la estacion. Las habitaciones limpias y amplias.

Cons:

El acceso al hotel, la parte exterior, bastante oscuro, sucio. Se podría compensar con un lobby más cuidado. Dan ganas de no entrar. El personal de recepción, seco, sin llegar a ser antipáticos, pero no amables.
El desayuno de los más flojos que conozco; por no haber, no había ni beicon.

2026-05-19 • via Nuitee
T
Timothy • couple • us
2
I cannot state how disappointed I am.
Pros:

I got to sleep.

Cons:

The entrance was a little sketchy. The staff was not very helpful. There was a paper page on the floor at the end of our hallway for 2 days (at least). The website said free breakfast but it wasn't. There were 2 tissues in the box in the room. There was hardly any toilet paper. Coffee maker was broken. I could go on for days. But the value and courtesy were not there.

2026-05-16 • via Nuitee
A
Albertine13 • Couples • Evanston, Illinois
8
Good but not remarkable
Pros:

Comfortable, pleasant, no major complaints. Great location. Showing its age a bit, corridors a little rundown. Front desk staff varies from pleasant to not-welcoming.

2026-05-15 • via Tripadvisor