Hilton Niagara Falls/ Fallsview Hotel and Suites

Check in was not easy and getting my electronic key was complicated.

From the way the lobby looks, the price of the room, and the location, I was expecting the room to match the esthetics of the lobby. The lobby is beautiful but the room was lackluster.

The bathroom in our could use an upgrade as it looks outdated (wallpaper, poor use of space/design, poor lighting). we weren't a fan of the window that divided the bathroom and room.

The wallpaper was peeling in some spots and had poor lighting. The shower was quite small.

There was a substantial amount of effort that went into the lobby and I think the same effort could've went towards the rooms - expectations for the room were high, considering the look of the lobby, the brand, and the price.

Off site parking in the cold was not the most fun but also is understandable

crowded pool is my only complaint.

Parking

Pricing was different

On second day we left for the day. Came back around 6 pm and it wasn't cleaned to our satisfaction. We paid a lot for the room and expect a CLEAN room is not what we got. When we came back, we didn't get that. Let's begin, dirty face cloth left in the shower on the handicap bar, outside of shower door looked like someone squirted something on it, I had a glass with dry milk in it and it was still on counter. And my husband didn't get anymore plastic coffee cups with lids and he got no more decaf coffee pads. I could go on but these were the things that got under our skin. And we don't want to hear we could of called housekeeping. That's not our job, it's their job and they get paid to do their job.....

The mattress is not so comfortable. Pillows are little too high for me because I’m a thin woman.

I stayed at the Hilton from February 7–8, 2026, and unfortunately the experience fell well below expectations. The toilet in my room was not functioning properly and would not flush. I had to call maintenance four separate times, including once at 2:30 AM. Although maintenance responded each time, the issue continued throughout my stay.
A non-functioning toilet is not a minor inconvenience — it is a basic necessity. For a hotel of Hilton’s reputation, this was unacceptable.
What was even more disappointing was the response from guest services. The only adjustment offered was crediting the maintenance service charges that would have been billed to my room — charges that should never have been considered in the first place. I also requested a complimentary future stay due to the significant disruption, but that request was denied.
Overall, the room condition and lack of meaningful resolution did not meet the standard of comfort and customer care I expect from Hilton.

I stayed at the Hilton from February 7–8, 2026, and unfortunately the experience fell well below expectations. The toilet in my room was not functioning properly and would not flush. I had to call maintenance four separate times, including once at 2:30 AM. While the maintenance staff responded, the issue persisted throughout my stay.
What was most disappointing was the lack of meaningful resolution from guest services. The only adjustment offered was crediting the maintenance service charges that would have been billed to my room — charges that should never have been considered in the first place given the circumstances. A non-functioning toilet is a fundamental room issue, not a minor inconvenience.
For a brand like Hilton, I expected better room quality control and a more appropriate response to such a significant problem. This experience did not meet the standard of comfort and service typically associated with the Hilton name.

Requested room not provided.
Room had inadequate lighting looked like haunted room.
Concierge refused to accept terms of booking number 5486283092 at Booking.Com, she said Breakfast would be À la carte rather than flat $35/person. Additionally, Parking charged $40/night plus tax.