Holiday Inn Express Federal Way Seattle South by IHG

Hotels
•
Holiday Inn Express
8.8 (149 reviews)
32124 25th Avenue S BLDG 2, Federal Way, Washington, 98003 , Federal Way , US
1-253-529-4000

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Facilities

Free breakfast
Meeting rooms
Express check-out
Fireplace in lobby
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable accommodations
High-quality breakfast options
Good location
Cons:
Issues with cleanliness
Problems with the pet policy
Privacy concerns with room assignment

Categories

Cleanliness
7.8
Some reviews mention cleanliness positively, but there are complaints about hair in the bed and homeless people around, which impacted the perception.
Service
9.3
Staff received several positive mentions regarding their helpfulness and professionalism.
Location
8.8
Location was generally well-received, although some concerns about nearby homeless encampments were noted.
Room Quality
8.8
Rooms were described as clean and in good working order, but there was a major issue with privacy due to entering another guest's room.
Amenities
8.8
Amenities such as breakfast and swimming pool were appreciated, though some guests expected a jacuzzi.
Value for Money
8.8
Overall perceptions of value were positive, attributed to the quality of service and accommodations.
Food and Beverage
8.8
Breakfast options received high praise for being well-stocked and diverse.
Overall Experience
9.3
Guests expressed a high level of satisfaction with their overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:14

Property Description

Recreational Opportunities
Enjoy the indoor pool and 24-hour fitness center during your stay.

Delicious Dining
Indulge in the snack bar/deli and complimentary buffet breakfast served daily.

Event Space
Benefit from the 24-hour business center, conference space, and 9 meeting rooms available at the hotel.

Centrally located and with a range of amenities, book your stay at Holiday Inn Express Federal Way Seattle South, an IHG Hotel.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SEA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

See all policies

Location

Guest Reviews

8.8
Based on 149 reviews
Cleanliness: 7.8
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 9.3
A
Ashwin • family
2
Pros:

Both Elevators were broken and they put us on the 7th floor. My kid literally fell to the ground because she was out of breath by the time we got to the top. If you know the elevators are broken, then I wouldn’t recommend putting people in a higher floor were they have to travel up the stairs with all their luggage.

2025-10-12 • via Nuitee
C
cindy
10
Pros:

The room was great. Loud screech when opening or closing shower door, but other than that great place.

2025-10-08 • via Nuitee
S
Sergio
10
Pros:

Excelente

2025-10-06 • via Nuitee
J
Julia • family
10
Pros:

We had a great time. Exactly like the pictures. The kitchen staff was wonderful. The property was clean. The pool was nice. Only thing is that there is no jacuzzi but it was fine because the pool felt warm.

2025-09-12 • via Nuitee
V
Virginia • family_with_children
10
Pros:

4th time staying at this hotel, great experience each time.

2025-09-10 • via Nuitee
A
A.A. • family_with_children
8
Pros:

It's nice to have a smoking area out front away from the doors for othwr patrons, but when no one cared about or came to even speak to a woman being loud, drunken, and vomiting out there... right in front of the property... near the FRONT DOOR... yeah...

2025-09-09 • via Nuitee
K
Kathy
10
Clean and comfortable
Pros:

Nice and clean! Very comfortable. Breakfast was well stocked.

2025-09-08 • via Nuitee
M
Molly
6
Pros:

I don’t like the fact they have charged me twice and have yet to fix the problem.

2025-08-29 • via Nuitee
G
guadalupe • family
10
Pros:

Very quiet, safe, clean. Great breakfast

2025-08-27 • via Nuitee
R
Rochelle
8
Pros:

I picked this hotel because it was NOT pet friendly but allowed service animals only. Upon arrival, I saw a family with their dog waiting to check in. As I was checking, another guest inside had 2 small dogs, as I was signing the hotel agreement, it said no pets allowed. I showed to the employee but she said things had changed. I have allergies to animal hair, I would not have booked had I known of policy change. And, the family with the big dog when we arrived, their room was right next to ours. Also, dogs barking at random times/hours during my stay. I have no other complaints, just the pet policy and I had prepaid for the hotel. The rooms, parking, breakfast, staff and location were ideal.

2025-08-26 • via Nuitee
M
Mike • family
10
Pros:

Our overall experience with the property was truly excellent! We highly recommend and would stay there again.

2025-08-25 • via Nuitee
S
Shantel • family_with_children
10
Pros:

Good area and hotel was clean. Staff was also very friendly. Would recommend and stay at this location again.

2025-08-23 • via Nuitee
K
Kattlen • partner
10
Pros:

This is the type of hotel Expedia should be promoting. The staff were helpful, the location was convenient, and the price was affordable. I enjoyed the breakfast; with the different option it has.

2025-08-20 • via Nuitee
M
Myong su
8
Pros:

Good

2025-08-18 • via Nuitee
H
herminia
6
Pros:

cleanliness

2025-08-18 • via Nuitee
V
Verified traveler
10
Pros:

Friendly staff, convenient location and parking, nice accommodations, all-day complimentary coffee station and great convenient complimentary breakfast

2025-08-17 • via Nuitee
S
Santosh • family
4
Pros:

Near reception and lobby n elevator it's too much smell of bad smoke . Receptionist sounded so unprofessional and as if we are beggear

2025-08-17 • via Nuitee
M
Michael
4
Pros:

Long black hairs in bed, towels, and on bathroom floor. Homeless people stealing food during breakfast. Groups of men drinking beer and smoking in parking lot. Homeless people around outside of hotel. Cali at the front counter was great. No hot water! I'll never stay there again.

2025-08-15 • via Nuitee
M
Michael
10
Amazing!
Pros:

The BEST place we've stayed at. Amazing breakfast. The modern rooms looked great and were very appreciated. Staff was being polite and approachable

2025-08-12 • via Nuitee
J
Joshua
8
Pros:

It suited our needs.

2025-08-10 • via Nuitee