Holiday Inn Express Federal Way - Seattle South by IHG

Hotels
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Holiday Inn Express
8.6 (412 reviews)
32124 25th Avenue S , Federal Way , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk staff (Michelle, Mike)
Great breakfast offerings (many positive mentions)
Very clean rooms and comfortable beds
Excellent location – near transit and downtown; some rooms with Mount Rainier views
Quick resolution of issues by staff
Cons:
Isolated severe cleanliness incident (blood stains on bedding)
Breakfast inconsistent for some guests / limited options
Perceived cost is high for some guests
Some rooms reported as small
Area has unhoused people nearby; potential safety/vehicle-theft concerns

Categories

Cleanliness
7.4
Mostly praised as very clean and spotless in many reviews, but a serious isolated incident (blood stains on bedding) and a few minor remarks about shower temperature reduce the score.
Service
9.5
Consistently excellent — multiple mentions of very helpful, friendly front desk staff (Michelle, Mike), quick room corrections, and staff going above and beyond (providing food late).
Location
9
Frequently noted as a strong point: close to public transport, easy access to downtown, many nearby restaurants, and attractive views (Mount Rainier) in some rooms.
Room Quality
9
Rooms described as comfortable, very clean, great beds and pillows; occasional reports of small room size and an HVAC issue quickly resolved by staff.
Amenities
8.6
Standard for the brand: coffee/Keurig, breakfast room, good lighting/outlets; some positive notes on presentation but a few comments on limited breakfast options.
Value for Money
7.4
Mixed — several guests feel the price is high for what’s offered despite strong service and location, lowering perceived value.
Food and Beverage
8.8
Mostly praised (awesome/delicious breakfast, good coffee, fresh fruit/yogurt offerings), though a few reviewers found the breakfast disappointing, dry, or limited in options.
Overall Experience
9.1
Overall very positive sentiment: many guests would return, call it a favorite or ‘could live here’ — isolated negatives (cleanliness incident, area safety concerns) tempered by excellent service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Heated Indoor Pool and On-Site Restaurant
The Evergreen Inn & Suites Seattle Federal Way boasts a heated indoor pool for relaxation and an on-site American restaurant, Seasons, offering a variety of delicious meals.

Comfortable Rooms with Modern Amenities
Stay connected with free Wi-Fi and unwind with a flat-screen cable TV in the well-equipped rooms. Enjoy the convenience of an in-room coffee maker, refrigerator, and microwave during your stay.

Convenient Shuttle Service and Fitness Center
Take advantage of the free shuttle service to explore nearby attractions and maintain your workout routine at the on-site fitness center with cardio equipment.

Experience comfort and convenience at Evergreen Inn & Suites Seattle Federal Way. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SEA

Location

Guest Reviews

8.6
Based on 412 reviews
Cleanliness: 7.4
Service: 9.5
Location: 9
Room Quality: 9
Amenities: 8.6
Value for Money: 7.4
Food and Beverage: 8.8
Overall Experience: 9.1
J
John • couple • us
8
Pros:

Great location with easy access to I-5 and light rail. Very good breakfast choices both hot and cold. Very comfortable room.

2026-11-04 • via Nuitee
G
Gerry • couple • us
10
I was ver pleased with my stay
Pros:

Clean

Cons:

Nothing

2026-11-03 • via Nuitee
O
OBIDKHON • solo_traveller • us
8
2026-10-31 • via Nuitee
N
Nicolas • couple • us
10
2026-10-31 • via Nuitee
B
Blanchard • couple • us
6
Nice place to stay but it would be nice if housekeeping would actually change the sheets
Pros:

The person at the front desk was very nice and helpful

Cons:

There was blood stains all over my bedding

2026-10-31 • via Nuitee
D
Dennis • solo_traveller • us
10
2026-10-29 • via Nuitee
M
Michael • couple • us
9
Good location. Price too high.
Pros:

Location. Staff. Good breakfast. .

Cons:

Cost too high.

2026-10-22 • via Nuitee
E
Elizabeth • couple • us
10
2026-10-21 • via Nuitee
J
John • couple • us
9
2026-10-13 • via Nuitee
L
linda • couple • us
10
Beautiful
Pros:

Breakfast was awesome

Cons:

It could not have been better

2026-10-10 • via Nuitee
W
Wesley • couple • us
10
2026-09-19 • via Nuitee
R
Roberto • solo_traveller • it
7
2026-09-18 • via Nuitee
A
Angela • couple • us
10
2026-09-17 • via Nuitee
Y
YUNHO • solo_traveller • kr
9
2026-09-17 • via Nuitee
M
Monicah • couple • us
10
2026-09-16 • via Nuitee
M
Mary • couple • us
10
We have stayed several times this summer and will stay many more thanks to Michelle!
Pros:

Breakfast is great and it is a perfect location for us.
We did not get the room we had reserved upon our late check in the first night and Mike was unable to correct it? The next day Michelle took wonderful care of us and was able to correct our room situation. So appreciate her and her service!!

Cons:

See the above response.

2026-09-08 • via Nuitee
J
Jeannie • couple • us
10
Awesome!
Pros:

Everything! The staff were friendly and polite. The room was nice and cool, very clean. The breakfast buffet was delicious!

Cons:

Nothing

2026-09-05 • via Nuitee
Y
YUNHO • solo_traveller • kr
9
2026-09-05 • via Nuitee
Y
YUNHO • solo_traveller • kr
9
2026-08-31 • via Nuitee
F
Franz • extended_group • de
10
2026-08-28 • via Nuitee