Holiday Inn Ciudad Del Carmen by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.8 (146 reviews)
Calle 31 274 Colonia Benito Juarez , Ciudad del Carmen , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Nice pool
Cons:
Cleanliness issues
Poor room condition
Some amenities outdated

Categories

Cleanliness
8.01
The staff is friendly, but the facilities and rooms are in poor condition and very dirty, needing a lot of maintenance.
Service
9.98
The staff is very friendly and welcoming, contributing positively to the overall experience.
Location
9.02
Location was standard, no specific comments were made.
Room Quality
7.47
The room smelled of dampness and the mattress and linens were in very poor condition.
Amenities
9.5
Breakfast and the pool were mentioned positively, though some amenities need updating.
Value for Money
8.96
Standard quality for this hotel tier.
Food and Beverage
8.51
Breakfast was good, though there could be improvements in beverage options.
Overall Experience
8.98
Overall, a good experience with some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:04

Property Description

Convenient Location near Playa Norte Beach
Located just 2 km from the stunning Playa Norte Beach, Holiday Inn Ciudad Del Carmen offers a perfect blend of comfort and convenience.

Modern Amenities for a Relaxing Stay
Enjoy a relaxing stay with free Wi-Fi, an outdoor swimming pool, and a buffet restaurant at your disposal. Each spacious room is equipped with air conditioning, cable TV, and a cozy seating area for your comfort.

Delightful Dining Options
Indulge in a variety of international cuisines at the Akalan restaurant, or sip on refreshing drinks at the poolside bar and cocktail lounge.

Ready to experience a perfect getaway in Ciudad Del Carmen? Book your stay at Holiday Inn now for a memorable experience.

Important information:

When traveling with pets, please note that an extra charge of MXN 390 per pet, per stay applies.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CME

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 146 reviews
Cleanliness: 8.01
Service: 9.98
Location: 9.02
Room Quality: 7.47
Amenities: 9.5
Value for Money: 8.96
Food and Beverage: 8.51
Overall Experience: 8.98
E
Eduardo Javier • family_with_children • mx
8
Puede mejorar
Pros:

Tiene una bonita alberca y el desayuno me pareció bastante bien

Cons:

El personal que nos recibió muy amable sin embargo tanto a la salida como en el restaurante el segundo dia era muy aspero, se notaba la diferencia en el servicio

2026-03-19 • via Nuitee
M
Miguel Angel • couple • mx
10
superconfortble
Pros:

el bar espectacular

Cons:

las iguanas de la piscina

2026-03-13 • via Nuitee
A
Axel • solo_traveller • fr
9
Buen estándar de HI
Pros:

Correcto y estándar de la cadena HI

Cons:

Sin comentarios

2026-02-27 • via Nuitee
A
Axel • solo_traveller • ec
9
Buen standard para quedarse unos días
Pros:

Correcto y típico de las cadenas de HI

Cons:

S/C

2026-02-10 • via Nuitee
B
BENITO • family_with_children • mx
10
2026-01-30 • via Nuitee
D
Domingo • couple • mx
9
2026-01-19 • via Nuitee
M
Moisés • couple • mx
10
Pros:

Buenas ubicación, muy buena atención

2026-01-12 • via Nuitee
M
Moisés • couple • mx
10
2026-01-11 • via Nuitee
M
Markus • family_with_children • de
8
2026-01-06 • via Nuitee
R
Rafael • solo_traveller • mx
10
Cons:

Bar was closed

2025-12-10 • via Nuitee
P
perez perez • couple • mx
10
Pros:

Su cama

2025-11-21 • via Nuitee
J
James • couple • ca
10
2025-11-13 • via Nuitee
J
Julio • couple • br
7
2025-11-09 • via Nuitee
J
James • couple • ca
10
2025-11-06 • via Nuitee
B
Biviano • couple • mx
10
Pros:

El desayuno y la alberca.

Cons:

La habitación con instalaciones pasadas de moda.

2025-11-04 • via Nuitee
M
Mascorro • solo_traveller • mx
7
Pros:

.

Cons:

.

2025-10-12 • via Nuitee
A
Arturo
2
Pros:

La habitación olía a humedad; el colchón y los blancos en muy mal estado.

2025-09-28 • via Nuitee
R
Roselia
10
Pros:

Los trabajadores son de lo más amable se siente uno cómodo los felicito

2025-08-28 • via Nuitee
O
Octavio • family
10
Pros:

Siempre es garantía hospedarse aquí!

2025-08-17 • via Nuitee
L
Lorena • family
8
Pros:

Con respecto a la cama...se nos hizo demasiado blanda (somos personas com sobrepeso) y eso dificultó la comodidad...creo que una cama con mejor soporte y que no se hinda estaría mejor

2025-08-11 • via Nuitee