Krystal Urban Aeropuerto Cd de Mexico

Hotels
Grupo Hotelero Santa Fe
8.8 (138 reviews)
Avenida Javier Rojo Gomez No. 630, Mexico City, 09310 , Mexico City , MX

Facilities

Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Clean
Comfortable room
Friendly staff
Close to airport
Cons:
Noise issues
Scammers
Misleading name
Poor communication

Categories

Cleanliness
7.93
Clean and comfortable, but areas noted as not so clean.
Service
9.4
Friendly staff, but issues with communication regarding charges.
Location
8.44
Close to the airport, but misleading proximity noted.
Room Quality
8.89
Comfortable room, but noise issues reported.
Amenities
8.92
Standard quality for this hotel tier.
Value for Money
9.18
Overall value fair despite some issues.
Food and Beverage
8.43
Some service miscommunication regarding breakfast.
Overall Experience
9.2
Major issues reported, but overall good experiences reflected.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:09

Property Description

Discover the perfect blend of comfort and convenience at Krystal Urban Aeropuerto Cd de Mexico, ideally situated in the vibrant Iztapalapa district.

Fitness & Relaxation
Unwind at our state-of-the-art fitness center, or take in breathtaking views from our lovely terrace—perfect for moments of relaxation after a busy day.

Dining Delights
Savor culinary delights at R1, or enjoy room service during limited hours for a cozy dining experience. Don’t miss our Continental breakfast, available daily from 7:00 AM to noon!

Business & Connectivity
Stay connected with complimentary Wi-Fi and a fully equipped business center, ensuring you have everything you need to work efficiently. Plus, enjoy hassle-free parking right on-site.

Your extraordinary stay awaits—book your escape at Krystal Urban Aeropuerto Cd de Mexico today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Covid

    Onsite COVID-19 testing (PCR) is available

See all policies

Location

Guest Reviews

8.8
Based on 138 reviews
Cleanliness: 7.93
Service: 9.4
Location: 8.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 9.18
Food and Beverage: 8.43
Overall Experience: 9.2
7
7ContinentGal Solo travel Los Angeles, California
4
No refrigerator and no soap except for soap that comes from a dispenser. The hotel lobby smelled moldy I would not return
Pros:

The lobby was quite moldy smelling. And the room the carpet looks dingy. No international news station except for Fox. Absolutely no amenities in the room not even a bar of soap. Shower was a bit hard to figure out and the overall feel of the hotel was dingy. I have reservations to go back there in April for one night and I am seeking other accommodations. I also had to wake up call for 6:30 a.m. and I didn't get it which really annoyed me. That hotel has zero redeeming qualities and there's no refrigerator in that room. I would definitely not stay here again it's not the most horrible hotel but it's not nice either.

2026-03-06 via Tripadvisor
S
Siboney
10
Pros:

Loved being there! Clean areas, friendly staff. They picked me up from and dropped me at the airport and I LOVE LOVE LOVE that they have a transportation service for concerts at the gnp stadium or sports palace, I chose this place for that option and they dropped me at the venue and then picked me up when the show was over. Totally worth it!

2025-10-12 via Nuitee
J
Jessica family
8
Pros:

Didn't use parking facilities

2025-10-12 via Nuitee
G
Guillermo
8
Pros:

Hood

2025-10-10 via Nuitee
D
David family
10
Pros:

Good

2025-10-10 via Nuitee
J
Jasmin family
10
Pros:

Very friendly staff and transportation was a bonus!

2025-10-04 via Nuitee
A
Alfredo
10
Pros:

This is a good hotel to stay for a few days.

2025-10-02 via Nuitee
A
alberto
10
Pros:

All is ok

2025-09-06 via Nuitee
H
Horacio
10
Pros:

Very clean an nice

2025-08-27 via Nuitee
A
Alma D
10
Pros:

Comfortable room close to the airport, clean, friendly staff. All you need

2025-08-20 via Nuitee
E
ESMERALDA
10
Pros:

Close to the airport, great staff

2025-08-15 via Nuitee
G
Graciela
10
Pros:

Nice beds

2025-08-15 via Nuitee
L
Laura
10
Pros:

Everything good

2025-08-14 via Nuitee
S
Sergio R.
2
Beware!! Scammers !!!!
Pros:

Terrible experience, I was robbed/scammed while trying to request transportation from to the airport to the hotel, after they took my money hotel never answered my calls, it was like they blocked my phone number and I was unable to speak to anybody, I ended up not staying there since I was afraid something else could happened to us.

2025-08-13 via Nuitee
B
Bruce partner
10
Pros:

Clean and comfortable internet access was a little spotty at times.

2025-08-11 via Nuitee
F
Fernando R.
2
no hay coordinacion
Pros:

me fue muy mal reserve dos habitaciones ,al llegar solo habia una reservada,mas tarde me dieron la otra habitaciopn por una noche cuando la necesitaba por dos,muy mala experiencia

2025-08-01 via Nuitee
D
Dinna
6
Pros:

Name is misleading as it is not that close to the airport. The hotel is fairly new, bed is comfortable but walls are paper thin. I could hear the next door TV all night and all the cars outside. Bathroom is also not so clean. The person in charge of the dining hall was trying to charge me for breakfast even if my rate clearly stated it included it. After it was clarified, it was all good.

2025-07-27 via Nuitee
D
Dulce M Acuna
8
Pros:

Hotel, room and service were great. The only thing my sister did not enjoy was the loud music. There was a bar across the street from the room it was assigned to us. Bar stopped playing music until 3 am and we had to wake up at 4 am to take an early flight.

2025-07-09 via Nuitee
G
Guillermo
10
Pros:

Great service

2025-07-06 via Nuitee
V
vanny
10
Pros:

Overall a great option for business travel. Really good room and staff. Since the nearby places are noisy, the night was noisy

2025-07-05 via Nuitee