Quality Inn & Suites Hanes Mall

Hotels
•
Quality Inn
7 (1086 reviews)
2008 South Hawthorne Road , Winston-Salem , US
+1 336-765-6670

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Location worked for some reviews
Cons:
Dirty rooms
Safety issues
Poor maintenance

Categories

Cleanliness
5
Multiple reviews highlight dirty rooms and unclean bedding.
Service
10
Staff was reported to be helpful despite facility issues.
Location
8
Location has some drawbacks due to safety concerns and local residents.
Room Quality
5
Rooms reported as outdated, with numerous maintenance issues.
Amenities
6
Limited amenities with some mentioned as poorly maintained.
Value for Money
7
Value considered low, with many complaints about conditions.
Food and Beverage
8
Breakfast options limited and inconsistent over stay.
Overall Experience
7
Overall experience negatively impacted by cleanliness and safety concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:21

Property Description

Spacious Meeting and Banquet Facilities:
The Quality Inn and Suites Hanes Mall in Winston-Salem, North Carolina, offers spacious meeting and banquet facilities, perfect for hosting events and gatherings of any size.

Convenient Amenities in Every Room:
Each room at the hotel is equipped with free Wi-Fi, coffee-making facilities, a cable TV, work desk, hairdryer, and ironing facilities, ensuring a comfortable and convenient stay for all guests.

Ideal Location and Nearby Attractions:
Conveniently located near Wake Forest University and the M.C. Benton Jr. Convention and Civic Center, this hotel is the perfect choice for both business and leisure travelers. Adjacent to Legends Sports Bar and Grill, guests can enjoy entertainment and dining options just steps away.

Book your stay at Quality Inn and Suites Hanes Mall for a memorable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 1086 reviews
Cleanliness: 5
Service: 10
Location: 8
Room Quality: 5
Amenities: 6
Value for Money: 7
Food and Beverage: 8
Overall Experience: 7
S
Susan • couple • us
2
I will consider the area more closely when selecting a place, not in the highest crime area my bad!
Pros:

People outside our door, in the parking lot smoking weed picking up people in their car driving out and back hanging out late. Was scary. The hostess was very nice. She had even come to our room when we called about lamps not working, entry door looked like it had been kicked in. She gave us a different room that was better and we parked our car just outside our door. Still we were uncomfortable and could not sleep well.

Cons:

Hotel need upgrade all together but considering the redraft hanging around I guess it’s doomed

2026-10-11 • via Nuitee
A
April • extended_group • us
3
I won’t stay there again.
Pros:

The staff seemed nice.

Cons:

Not enough toilet paper in the room plus a note saying that housekeeping only works during certain times.
Walls had been patched but not painted.
The parking lot was very dark and in my opinion not very safe if traveling alone. People were smoking pot in the parking lot.
The so called breakfast was a joke!!! Coffee, bagels, toast, waffles, apples and oranges was all that was offered.

2026-10-07 • via Nuitee
D
Djuan • couple • us
4
The place looks run down and our room was not clean and smelled awful.
Pros:

Staff was nice

Cons:

Nothing

2026-10-07 • via Nuitee
L
Linda • couple • us
7
It was a place to sleep
Pros:

Clean bed

Cons:

The air was way to loud sound like it was ready to die.

2026-09-16 • via Nuitee
J
Jack • solo_traveller • us
5
Pros:

. Nothing

Cons:

First room had broken chair and mattress was broken. Second room, broken titles. Breakfast was only waffles and over sweet cereal

2026-09-14 • via Nuitee
A
Alisha • couple • us
1
Worst stat ever
Pros:

Nothing i understand why there where no refunds

Cons:

It was nasty and dirty

2026-08-15 • via Nuitee
T
Teasha • family_with_children • us
10
It was great and very relaxing
Pros:

Great

Cons:

Loved everything

2026-08-15 • via Nuitee
G
Gary • solo_traveller • us
10
2026-08-08 • via Nuitee
P
peoples • couple • us
10
2026-08-07 • via Nuitee
K
Kelly • solo_traveller • us
3
A Downward Trend
Pros:

Location

Cons:

Broken towel holder. Pool had algae. Breakfast was limited and really bad. Generally run down. Looks like this location will be closed if something is not done soon

2026-08-03 • via Nuitee
F
Fisher • extended_group • us
6
Never stay here again. Looking for a more reliable hotel in the future including paying more.
Pros:

Location and parking

Cons:

Fire detector was off the wall and in a drawer. The toilet was broken we fixed it with a safety pin. The bathroom light flickered and never turned on beyond that. The bed comforter had cigarette burns on it. The chairs had stains and scratches. Not enough outlets. The pool was green. Best thing was the ice machine.

2026-07-21 • via Nuitee
T
Tim R Patterson • solo_traveller • us
9
2026-07-14 • via Nuitee
D
Dania • solo_traveller • us
7
Pros:

Staffs

2026-07-13 • via Nuitee
R
Romeo • couple • us
9
2026-07-11 • via Nuitee
A
Amy • couple • us
7
2026-07-05 • via Nuitee
T
Tresa • solo_traveller • us
4
Not great, but good price
Pros:

Dirty shower, broken light fixture, smell of Marijuana in hallway. No breakfast area set up at all. Felt a little unsafe.

Cons:

Lovation, price.

2026-07-05 • via Nuitee
R
Robert • couple • us
1
Do not stay here absolutely terrible
Pros:

Absolutely nothing

Cons:

Room was disgusting, door wouldn’t lock, terrible odor, bed looked like someone had been lying on it all day….. I checked in and checked out about 15 minutes later. Clerk didn’t even ask why I was checking out after only being there for 15 minutes

2026-06-29 • via Nuitee
P
Patrick • solo_traveller • us
2
Classic Roach Motel
Pros:

Conveniently located close to the highway.

Cons:

Terrible!! Unclean, second-hand furniture with stains all over it, curtains have cuts that you can see through, in one night I saw three cockroaches, holes in the bathroom walls where hanging towel racks used to be. I felt dirtier after staying here than I did when I arrived. This is a horrible hotel when considering cleanliness, especially considering it is still cost over $100/night. Do yourself a favor, pay $20 more and stay somewhere that takes care of their facilities.

2026-06-27 • via Nuitee
R
Reyshauwn • couple • us
1
2026-06-22 • via Nuitee
P
Paul • couple • us
3
$135 was a little steep for that quality of hotel
Pros:

Location was decent

Cons:

It was very run down. I have spent less money on a better facility. The toilet leaked. The water pressure in the shower was bad. The shower was very dated. There was over-brush on the paint. Black mold was attempted to be hidden by ceiling paint. The curtains wouldn’t close all the way and were missing accent curtains. The AC control panel was busted. The electric outlet were loose.

2026-06-21 • via Nuitee