Quality Inn & Suites Hanes Mall

Hotels
•
Quality Inn
7 (1035 reviews)
2008 South Hawthorne Road , Winston-Salem , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Pets allowed
Fax/photocopying
Facilities for disabled guests
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Location worked for some reviews
Cons:
Dirty rooms
Safety issues
Poor maintenance

Categories

Cleanliness
5
Multiple reviews highlight dirty rooms and unclean bedding.
Service
10
Staff was reported to be helpful despite facility issues.
Location
8
Location has some drawbacks due to safety concerns and local residents.
Room Quality
5
Rooms reported as outdated, with numerous maintenance issues.
Amenities
6
Limited amenities with some mentioned as poorly maintained.
Value for Money
7
Value considered low, with many complaints about conditions.
Food and Beverage
8
Breakfast options limited and inconsistent over stay.
Overall Experience
7
Overall experience negatively impacted by cleanliness and safety concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:21

Property Description

Spacious Meeting and Banquet Facilities:
The Quality Inn and Suites Hanes Mall in Winston-Salem, North Carolina, offers spacious meeting and banquet facilities, perfect for hosting events and gatherings of any size.

Convenient Amenities in Every Room:
Each room at the hotel is equipped with free Wi-Fi, coffee-making facilities, a cable TV, work desk, hairdryer, and ironing facilities, ensuring a comfortable and convenient stay for all guests.

Ideal Location and Nearby Attractions:
Conveniently located near Wake Forest University and the M.C. Benton Jr. Convention and Civic Center, this hotel is the perfect choice for both business and leisure travelers. Adjacent to Legends Sports Bar and Grill, guests can enjoy entertainment and dining options just steps away.

Book your stay at Quality Inn and Suites Hanes Mall for a memorable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Oct 29, 2025 until Sun, May 17, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 1035 reviews
Cleanliness: 5
Service: 10
Location: 8
Room Quality: 5
Amenities: 6
Value for Money: 7
Food and Beverage: 8
Overall Experience: 7
T
Terry • family_with_children • us
3
2026-04-16 • via Nuitee
C
Craig • couple • us
9
Ok
Pros:

Clean

Cons:

Location and staff wasn’t to friendly

2026-04-16 • via Nuitee
L
Leticia • couple • us
10
2026-04-16 • via Nuitee
C
Craig • solo_traveller • us
5
Ok
Pros:

Close to restaurant

Cons:

Random people hanging around and bedding was not clean and fresh

2026-04-16 • via Nuitee
T
TV • couple • us
1
Pros:

Nothing the front desk people are scammers they charge my card twice even though I paid through booking.com

Cons:

Nothing the front desk people are scammers they charge my card twice even though I paid through booking.com

2026-04-15 • via Nuitee
J
Jones • solo_traveller • us
9
Breakfast additionally welcomed
Cons:

Absence of meat for breakfast

2026-04-12 • via Nuitee
S
Staley • couple • us
10
2026-04-12 • via Nuitee
A
Akil • couple • us
5
2026-04-12 • via Nuitee
J
Janeth • couple • us
10
2026-04-09 • via Nuitee
W
Wykesha • family_with_children • us
10
2026-04-08 • via Nuitee
D
Don • couple • us
9
Pros:

The property and room was clean and the staff were friendly

Cons:

The only thing we weren’t impressed about was the bed, it was a very firm mattress

2026-04-08 • via Nuitee
R
Renteria • solo_traveller • us
10
2026-04-05 • via Nuitee
R
ROBINIQUE • family_with_children • us
10
2026-04-04 • via Nuitee
R
Renoshia • couple • us
1
2026-04-04 • via Nuitee
J
John • couple • us
10
2026-04-03 • via Nuitee
S
Staley • couple • us
10
2026-03-31 • via Nuitee
A
Ariana • family_with_children • us
3
I wouldn’t recommend anyone staying here if you really don’t have to.
Pros:

The room was very clean and the staff is really nice.

Cons:

Although the room was clean there was roaches all over the front desk when i was checking in. I couldnt book anywhere else i had already tried prior going there and it was midnight. The room was clean but the sheets curtains and shower curtains are all stained. The door to the room didnt lock. The shower didnt drain the water so while your showering your standing in a pool of your own bathwater .

2026-03-30 • via Nuitee
A
Audrey • couple • us
1
Everything thing else was good.
Pros:

The rooms were nice .

Cons:

The room next door to us stay up till 1:20 fussing all night.and one in the room next to us goes the the car a turns on loud music.They get up the next morning and start fussing again .

2026-03-29 • via Nuitee
S
Sharika • solo_traveller • us
9
2026-03-29 • via Nuitee
S
Stacey • couple • us
10
Excellent
Pros:

Clean

Cons:

Smell I was right by the trashcan

2026-03-26 • via Nuitee