Holiday Inn Leicester City by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (3201 reviews)
129 St Nicholas Circle , Leicester , GB
+44 116 482 1900

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
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Review Highlights

Pros:
Excellent/very central location
Friendly and helpful staff (multiple mentions)
Clean and comfortable rooms
Great breakfast
Convenient for town/close to centre
Cons:
Room heating/temperature control issues (required room change for one guest)
Hard pillows reported by some guests
In-room lighting problems and drafty rooms
Missing in-room amenities (no fridge/safe; no dairy alternatives)
Occasional rude staff / billing/accounting error reported
Isolated incident: sofa leg collapse

Categories

Cleanliness
9
Multiple guests explicitly praised cleanliness (e.g., 'clean and close to the centre', 'Fräscht', 'clean and comfortable'). Overall cleanliness is consistently viewed positively.
Service
9.5
Service is frequently described as friendly and helpful (several staff named, manager and reception praised, early check-in/late check-out accommodated). There are a few isolated negatives: a rude checkout staff member and a billing/accounting error reported by one guest.
Location
9.5
Location is repeatedly cited as excellent/very central and convenient ('Very central', 'close to town', 'perfect for my trip'). Location is a standout strength across reviews.
Room Quality
7
Room quality is mixed: comfortable rooms mentioned, but multiple issues reported — very hard pillows (one guest), heating control failure requiring room change, drafty rooms, poor/main lighting problems, shower temperature concerns and an isolated sofa-leg collapse incident.
Amenities
7
Amenities have notable gaps: guests reported no in-room fridge or safe, lack of dairy-alternative milk in rooms, limited heating (portable heaters used), and some rooms lacking a main light. These missing/limited amenities lowered scores.
Value for Money
8.5
Standard quality for this hotel tier.
Food and Beverage
9
Breakfast and restaurant service receive strong praise ('lovely breakfast', 'breakfast buffet was great'); one minor note requesting dairy alternatives.
Overall Experience
8.5
Overall stays are described positively (many would return, 'fabulous family weekend', staff and breakfast praised) despite a handful of service/room issues; net guest sentiment aligns with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Central Location in Leicester City Centre
The Holiday Inn Leicester City is conveniently situated in the heart of Leicester, making it an ideal choice for travelers looking to explore the city's attractions and landmarks.

Family-Friendly Amenities
With spacious rooms and a restaurant where children eat for free, the hotel caters to families, ensuring a comfortable and enjoyable stay for guests of all ages.

Proximity to Major Transportation Hubs and Local Attractions
Located just a mile from Leicester Train Station and close to key attractions like King Power Stadium, Leicester Tigers, and the National Space Centre, the hotel offers easy access to the best of Leicester's offerings.

Book your stay at the Holiday Inn Leicester City for a memorable and convenient experience.

Important information:

Please note that, as of 20 March 2019, the hotel no longer offers the following facilities: Pool, Jacuzzi, Sauna, and Steam room.

Hotel guests can check-in any time after 14:00 on the day of arrival, and check out any time before 12:00 on the day of departure.

A security pre-authorization of GBP 50 per night is required upon arrival for incidentals on a credit card. This pre-authorization is fully refundable upon check-out and subject to a damage inspection of the accommodations. The pre-authorization hold can take up to 7 days to release back into the guest’s account.

We offer a range of parking options, including discounted parking at the Highcross Rooftop car park or the NCP car park, which is adjacent to the hotel. Please speak to reception upon arrival to validate your parking ticket. Payment is made directly to the car park.

While we’re delighted to offer these discounted options, please note that parking is managed externally, and vehicles are left at the owner’s risk. Limited car parking spaces are available at the hotel for guests requiring accessible car parking and for vehicles over 6.7 feet including coaches. These cannot be pre-booked and are subject to availability upon arrival.

Please be advised that the card used for advance purchase rate reservations must be presented at check-in. Failure to do so will result in an alternative payment being required or refusal of check-in.

Please note that the hotel hosts Christmas parties in the evening during November and December, which conclude at 00:30. During these events, there will be limited restaurant service available at the property.

Supplement charges may apply for the 3rd and 4th adults in a twin room.

Please note that the property currently only accepts payments by card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LYS

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.5
Based on 3201 reviews
Cleanliness: 9
Service: 9.5
Location: 9.5
Room Quality: 7
Amenities: 7
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 8.5
A
Agnes • family_with_children • gb
9
2026-11-07 • via Nuitee
S
Shabeena • couple • gb
7
2026-11-07 • via Nuitee
M
Mahomed Equbal • family_with_children • gb
7
Pros:

Good hotel

Cons:

The location and the car parking which we had to pay for.

2026-11-06 • via Nuitee
E
Emi • extended_group • gb
7
Good but could be better with a comfy bed.
Pros:

The breakfast was so good and there was so much to choose from! And the rooms are nice and clean.

Cons:

The beds were just so hard hurt my back sleeping on them made it very uncomfortable. Also crossing the road to the hotel is so complicated.

2026-11-06 • via Nuitee
S
Salem • couple • qa
7
2026-11-05 • via Nuitee
C
Catriona • family_with_children • gb
7
2026-11-03 • via Nuitee
A
Aimee • family_with_children • gb
7
2026-11-02 • via Nuitee
L
Lois • couple • gb
10
Pros:

Staff was exceptional

2026-11-02 • via Nuitee
F
Fiona • family_with_children • gb
6
Good location but needs to improve some aspects of service and clean carpets
Pros:

Great location, nice lobby and bar / restaurant

Cons:

Some stains on carpets, not enough staff on front desk and very long queues, we had booked 2 rooms but each morning at breakfast they only had a record of one room so we had to repeat the process each morning of convincing staff that we were genuinely guests there

2026-11-02 • via Nuitee
C
Claus • family_with_children • de
7
2026-11-02 • via Nuitee
N
Nandini • couple • gb
8
2026-11-02 • via Nuitee
C
Carole • extended_group • gb
10
Lovely hotel
Pros:

We've stayed in a Holiday Inn before but this one was absolutely superb. Such lovely staff, the food was excellent, the bedrooms roomy and spotless. Car park is right opposite and the city centre is a 5 minute walk away. We honestly couldn't fault it

Cons:

No faults found!

2026-11-02 • via Nuitee
C
Carden • couple • gb
8
2026-11-02 • via Nuitee
A
Amanda • couple • gb
10
2026-11-02 • via Nuitee
M
Michael • solo_traveller • gb
10
Clean with new facility
Pros:

The hotel was very clean, modern and well-maintained. The staff were exceptionally friendly and welcoming, especially those in the breakfast area. Their warm hospitality made our stay even more enjoyable. A truly pleasant experience!

2026-11-01 • via Nuitee
B
Ben • solo_traveller • gb
8
2026-11-01 • via Nuitee
S
Sonali • couple • gb
7
2026-11-01 • via Nuitee
A
Anna-Theodora • extended_group • se
8
2026-11-01 • via Nuitee
E
Elaine • extended_group • gb
8
pleasant
Pros:

clean and close to the centre

Cons:

well we sat on a sofa opposite the bar and the legs were forwards and i tripped over the leg and noticed it was different to the other 3 sofas where the legs were straight down . My sister and I were sat on it and then it hit the floor suddenly. The staff asked if we were ok and the manager, a tree drink would have been nice.

2026-10-31 • via Nuitee
B
Beata • family_with_children • pl
6
Pros:

serwis sprzatajacy oraz lokalizacja

Cons:

Wyposażenie pokoju, brak lodówki i sejfu.Mialam uregulowana płatności a dzial księgowych ja źle zaksięgował i chciano odemnie abym kolejny raz zapłaciłam nie uznawano potwierdzenia tranzakcjiz mojego banku. wmawiano mi ze problem jest po mojej stronie

2026-10-30 • via Nuitee