Best Western Plus Heritage Inn

Hotels
•
Best Western Plus
7.5 (1263 reviews)
111 East March Lane , Stockton , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Clean facilities
Cons:
Uncleaned rooms
Noisy environment
Location issues

Categories

Cleanliness
6.14
Some rooms were not cleaned properly and issues were reported.
Service
8.11
The staff was friendly, though some service lapses occurred.
Location
7.15
The area was described as sketchy with a presence of homeless individuals.
Room Quality
8.1
Rooms were comfortable and well-appointed despite some complaints.
Amenities
7.63
Breakfast quality was good, but some amenities were lacking.
Value for Money
8.09
Generally perceived as good value despite some issues.
Food and Beverage
7.14
Breakfast was enjoyable, but there were complaints about variety.
Overall Experience
7.61
Mixed feelings from guests; many enjoyed the stay, but significant issues arose.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:44

Property Description

Conveniently Located Off Interstate 5
Best Western Plus Heritage Inn in Stockton offers comfortable guest rooms with free WiFi, LCD TV, and refrigerator. Start your day with a daily free hot breakfast and unwind at the lounge and bar area open from 18:00 until 22:00.

Relaxation and Convenience
Enjoy a year-round outdoor pool, fitness center, and a 24-hour business center during your stay. Sherwood Mall and Stockton Arena are just a short drive away, offering plenty of shopping and entertainment options.

Nearby Attractions
Explore Stockton with ease as the Bob Hope Theatre is only 10 minutes away. Whether you're here for business or leisure, Best Western Plus Heritage Inn is the perfect choice for your stay.

Book your stay now for a relaxing and convenient experience at Best Western Plus Heritage Inn!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SMF

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 1263 reviews
Cleanliness: 6.14
Service: 8.11
Location: 7.15
Room Quality: 8.1
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 7.14
Overall Experience: 7.61
A
Adilene • family_with_children • us
4
2026-09-13 • via Nuitee
C
Carolyn • solo_traveller • us
1
I have to do is read what I didn’t like about the property
Pros:

Not much

Cons:

I don’t know where to begin. I guess I could start with the girl at the desk. There’s so much to say about everything. I do not even feel safe here. I contacted Booking.com the moment I got in my room and I haven’t heard back from them yet how can I contact you guys without getting some results? I’m so disappointed. I have a high rated history using Booking.com for all my travel needs and you guys have fallen really short by representing this hotel, it’s filthy on the outside the key to the outside gate outside door and my room took at least 20 swipes each time I want to go through for it to work. Big sign on the outside of the door thank you for not smoking and admitted I walked in the hallway. You could smell marijuana wafting through the air. This place is a joke and I would like my money back.

2026-09-11 • via Nuitee
P
Philip • couple • us
6
Roomed smelled like cigarettes
Pros:

The room was big. The property had a nice pool, work out room, nice breakfast area

Cons:

Our room had been a smoking room in the past. The carpet smelled. The security doors were sometimes propped open. The guests were loud.

2026-09-11 • via Nuitee
M
Marlon • family_with_children • us
8
Pros:

Breakfast was moderate and I liked it

Cons:

Location it wasn’t good I could see people around the hotel suspicious who been no legal activity

2026-09-10 • via Nuitee
B
Boadwine • solo_traveller • us
10
Pros:

Room Had a nice Balcony View nice clean pool and hot tub great staff really clean facilities 10 out of 10

2026-09-10 • via Nuitee
R
Ruben • solo_traveller • us
1
Hotel from hell
Pros:

Nothing

Cons:

Homeless living on the parking lot, toilet broke used ice bucket to fill tank with water after each flush, tried using phone in room was dead to ask for extra towels so had to call them on my cell phone thry said ok never got the extra set of towels, screen door to patio fell off, entrance gate and building door both would slam shut went on for well over midnight and if that wasn't enough fire alarm went off at 2AM was told was probably a test, next morning told the front desk they said no towels available since house keeping doesn't come in till after 9 and Manger also not in till later in the morning so ftont desks reply sorry about the issues 😐

2026-09-08 • via Nuitee
R
Royal • couple • us
9
Good, but some disappointment!
Pros:

Breakfast and motel in general!.

Cons:

TV Chanel’s were lousy! Mostly stations I never watch!

2026-09-07 • via Nuitee
A
Andrea • family_with_children • us
4
2026-09-07 • via Nuitee
K
Kate • couple • gb
8
2026-09-07 • via Nuitee
J
jojo • solo_traveller • us
10
5 ⭐
Pros:

Clean safe feeling

Cons:

I wish the pool was open later

2026-09-05 • via Nuitee
D
Deondre • solo_traveller • us
1
Pros:

I was charged twice and never checked in. Never received a room key or anything.

Cons:

Being charged for for a stay and never checking in.

2026-09-03 • via Nuitee
D
Denisha • solo_traveller • us
5
Pros:

The pool

Cons:

It was very expensive vs the condition of the area and service.

2026-09-03 • via Nuitee
P
Paul • couple • us
9
We will definitely stay at this hotel again. We thought the price was a little high, but we did save about $40 by not ha
Pros:

Very clean, attractive, beds were very comfortable with good pillows, towels were beautifully arranged in the bathroom, complimentary breakfast was great with lots of options, pool looked very inviting although we didn’t use it, staff was very friendly and welcoming, easy entry into gates and doors. We felt very comfortable.

Cons:

Location wasn’t ideal. We didn’t use see a couple of people down the street who looked a bit sketchy, possibly homeless, on the day we arrived, but I never saw them again. The hotel had a double locked entry into our building that was very protective.

2026-09-02 • via Nuitee
S
Selene • couple • us
9
2026-08-31 • via Nuitee
V
Vesna • couple • us
10
2026-08-26 • via Nuitee
H
Héctor • couple • us
10
2026-08-26 • via Nuitee
T
Tammi • couple • us
7
Cons:

The floors were very dirty

2026-08-26 • via Nuitee
D
David • couple • us
1
2026-08-24 • via Nuitee
H
hernandez • family_with_children • us
5
2026-08-20 • via Nuitee
A
Anita • family_with_children • us
1
horrible. had to stay close to were my new home was unfortunately.
Pros:

breakfast options were nice
parking was close to our room. sister and are both handicap
the bed was comfortable

Cons:

i fell at this facility. they could care less that I fell. no compassionate that I was severely hurt. they never called to see what was going on. the corporate office is also a joke. there was prostition and drug transactions going on.

2026-08-18 • via Nuitee