Best Western Plus Heritage Inn

Hotels
•
Best Western Plus
7.4 (1112 reviews)
111 East March Lane , Stockton , US
+1 209-474-3301

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean, well-kept property and rooms
Friendly, professional front desk and breakfast staff
Comfortable beds and good room comfort
Good breakfast selection (for many guests)
Convenient parking and proximity to freeway/events
Pool and workout room available
In-room microwave and refrigerator
Effective air conditioning
Cons:
Occasional cigarette/lingering smoke odor in some rooms
Breakfast service issues (guard handing plates, extra guest charge nonrefundable)
Denied or insufficient towels
Confusing building layout / location hard to find for some
Housekeeping noise and language barrier reported
Limited TV channel selection
Guests noisy at pool; reports of smoking/drinking in pool area
Isolated reports of rude or unaccommodating staff

Categories

Cleanliness
7.6
Most guests repeatedly praised clean, well-kept rooms and public areas; isolated issues reported (one room with lingering cigarette odor, some noise from housekeeping, occasional towel shortages).
Service
7.6
Front desk and breakfast staff are frequently described as prompt, professional and friendly, though there are a few reports of rude or unaccommodating interactions and a denied towel request.
Location
7.6
Several guests noted convenience (close to freeway, easy to reach, good for nearby events) but at least one guest found the property far from the 99 and confusing to locate the correct building.
Room Quality
7.6
Rooms are commonly described as comfortable with good beds, balcony, microwave and refrigerator and effective A/C; occasional negatives include residual smoke odor in a previously smoking room and limited TV channel selection.
Amenities
7.2
Property offers useful amenities (pool, workout room, parking, breakfast area); some drawbacks mentioned include laundry being far and breakfast service controls (plate distribution) that guests found awkward.
Value for Money
7
Many guests felt the hotel offered good value, but complaints about an extra nonrefundable breakfast guest charge and denied towel requests lowered perceived value for some.
Food and Beverage
7.2
Breakfast selection and friendly buffet staff are noted positively by many, but issues include controlled plate distribution by a guard, limited ability to take food away, and disputes over guest breakfast charges.
Overall Experience
7.4
Overall stays were generally positive—clean, comfortable rooms and courteous staff—tempered by intermittent service and amenity issues (breakfast logistics, towel availability, isolated cleanliness/noise problems).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Conveniently Located Off Interstate 5
Best Western Plus Heritage Inn in Stockton offers comfortable guest rooms with free WiFi, LCD TV, and refrigerator. Start your day with a daily free hot breakfast and unwind at the lounge and bar area open from 18:00 until 22:00.

Relaxation and Convenience
Enjoy a year-round outdoor pool, fitness center, and a 24-hour business center during your stay. Sherwood Mall and Stockton Arena are just a short drive away, offering plenty of shopping and entertainment options.

Nearby Attractions
Explore Stockton with ease as the Bob Hope Theatre is only 10 minutes away. Whether you're here for business or leisure, Best Western Plus Heritage Inn is the perfect choice for your stay.

Book your stay now for a relaxing and convenient experience at Best Western Plus Heritage Inn!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SMF

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 1112 reviews
Cleanliness: 7.6
Service: 7.6
Location: 7.6
Room Quality: 7.6
Amenities: 7.2
Value for Money: 7
Food and Beverage: 7.2
Overall Experience: 7.4
S
Susanne • family_with_children • us
10
Pros:

Nice property, great staff, clean rooms.

Cons:

Bri far off the 99. Very confusing to find the right building for the room.

2026-10-31 • via Nuitee
C
Chet • family_with_children • us
8
2026-10-29 • via Nuitee
P
Peter • solo_traveller • us
10
Pros:

Good value. Great shower! Very quiet. Friendly staff.

Cons:

N/A

2026-10-29 • via Nuitee
M
Matthews • couple • us
10
2026-10-24 • via Nuitee
H
Herrin • extended_group • us
10
Very much enjoyed our stay
Pros:

The property itself was well kept. Clean, inviting. The young ladies at the desk were prompt, professional and very courteous. The room was fantastic, the beds were great slept like a baby. Everything was clean as was the balcony which overlooked the pool. Fabulous!

Cons:

Can’t complain about anything

2026-10-21 • via Nuitee
H
Herrin • couple • us
7
Maybe it was a bad day
Pros:

Property was great well kept. The room was clean, beds were comfy. The front desk was helpful and courteous.

Cons:

What I didn’t care for was, 1. We have a small dog and the rulers are you can’t leave the animal unattended, no problem. But breakfast I couldn’t take anything back to my brother from the breakfast bar who at the time was watching the dog. I feel if you can’t leave animal unattended, you should be able to take something back from breakfast bar. 2. For the price, I feel I shouldn’t have to hold down lid of coffee pot for it to work and I should be able to get more towels from housekeeping which I was denied. I’ve never stayed anywhere where I was denied towels and I travel quite a bit lately.

2026-10-21 • via Nuitee
E
Elizabeth • family_with_children • us
1
Pros:

The breakfast was not as good as the other best westerns I've stayed at. And the fact that they have a security guard at the door handing out plates so when I was done with my first plate I had to eat my toast off of napkins which us really tacky considering how much we paid. In addition I had to pay 40 extra for my sons friend to eat breakfast with us ($10/day) but he only stayed one night and ate one breakfast and the hotel said they won't refund me the remaining $30 that wasnt used .

Cons:

Staff was rude. Unaccomodating. Argumentative. Snoody

2026-10-18 • via Nuitee
A
Andrew • couple • au
9
Very satisfied with our stay.
Pros:

Comfortable and clean

2026-10-16 • via Nuitee
L
Leleo • solo_traveller • us
10
2026-10-16 • via Nuitee
M
Matua • couple • us
10
We bare from out of town and it was a good one night stay
Pros:

Yes the stay was great

Cons:

Breakfast was good and it was quiet at night

2026-10-16 • via Nuitee
A
Alice • couple • us
10
2026-10-15 • via Nuitee
J
Joyce • couple • us
7
2026-10-14 • via Nuitee
G
Geoffrey • solo_traveller • us
6
Pros:

Bed.

Cons:

More TV channels., there were so few.

2026-10-14 • via Nuitee
A
Aakash • family_with_children • us
10
2026-10-13 • via Nuitee
M
Mary • couple • us
8
Everyone nice . Very helpful ❤️
Pros:

Wonderful breakfast

2026-10-12 • via Nuitee
S
Sandra • solo_traveller • us
10
Great Place to Stay
Pros:

Very clea, great customer service

Cons:

N/A

2026-10-12 • via Nuitee
V
Vivian A • couple • us
8
2026-10-12 • via Nuitee
M
margo • family_with_children • us
7
2026-10-12 • via Nuitee
A
Andrew • solo_traveller • us
8
Initially, there was a mixup and we were given a room that was not clean, but the staff was very professional and handle
Pros:

Close to freeway and easy to find. Nice grounds.

2026-10-10 • via Nuitee
J
Jermaine • couple • us
10
2026-10-09 • via Nuitee