voco Gent by IHG

Hotels
•
Voco
7.2 (2570 reviews)
Maaltekouter 3 , Ghent , BE
+32 9 220 24 24

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
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Review Highlights

Pros:
Clean and comfortable rooms (big beds)
Close to Flanders Expo / tram T1
Attractive design and well-appointed spaces (elevator noted)
Good restaurant, breakfast and coffee
Friendly/helpful staff reported by several guests
Good value for expo/business travelers
Cons:
Inconsistent or poor service from some front-desk and restaurant staff
Hotel remote from Gent city centre; surroundings described as dreary
Limited nearby inexpensive grocery options
Some rooms have little natural light or no openable window
Occasional missing small amenities (e.g., cottonbuds); parking costs
Transport/pickup issues (Uber location confusion)

Categories

Cleanliness
8.3
Multiple reviews explicitly note clean, tidy rooms and good housekeeping (e.g., 'Stanza pulita', 'Nice and clean', 'alles was netjes en schoon'), indicating above-average cleanliness.
Service
5.9
Mixed reports: several guests praise friendly and attentive staff, but there are strong negatives (e.g., 'Great hotel, terrible staff', 'front desk staff was rude', housekeeping miscommunication), pulling the score below average.
Location
6.3
Location is convenient for Flanders Expo and tram T1 (frequent positive mentions), but many guests find the hotel far from Gent centre, in a dreary area with limited nearby amenities and tricky pickup/transport issues.
Room Quality
7.9
Rooms described as big, comfortable beds and good showers by many guests, but some report issues (dark/internal rooms with little natural light, one weak shower), yielding a generally good but not excellent score.
Amenities
6.9
Design and facilities (noted elevator, good coffee, restaurant) are praised, but guests mention missing small essentials on request, paid parking, and limited nearby grocery options.
Value for Money
6.9
Several guests call it good value and recommend it for expo visitors, but complaints about paid parking, remote location for sightseeing, and occasional service issues moderate the rating.
Food and Beverage
7.9
Restaurant, breakfast and coffee receive multiple compliments (good restaurant service, hearty breakfast), with small knocks like a missing local waffle or minor menu preferences; generally positive.
Overall Experience
7.5
Overall stays are commonly described as comfortable and well-designed with many recommendations, though uneven service and location drawbacks temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location: Situated next to Flanders Expo and Ikea Ghent, Holiday Inn Gent Expo offers easy access to key attractions.

Modern Amenities: Enjoy the convenience of a restaurant, bar, fitness centre, and free wired and wireless internet throughout the hotel. Each room is equipped with a private bathroom, desk, TV, radio, and telephone.

Dining Experience: Indulge in contemporary Belgian cuisine at the Atrium Restaurant and savor a selection of wines and Belgian beers at the Atrium bar.

Experience comfort and convenience at Holiday Inn Gent Expo. Book now to enjoy a memorable stay!

Important information:

Parking is available at a surcharge of EUR 15.

Please note that the restaurant is open every day.

The extra charge for Dogs is EUR 30 per night.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 2570 reviews
Cleanliness: 8.3
Service: 5.9
Location: 6.3
Room Quality: 7.9
Amenities: 6.9
Value for Money: 6.9
Food and Beverage: 7.9
Overall Experience: 7.5
E
Evgeniya • family_with_children • de
10
Pros:

Meine Tochter hat gesagt, dass sie noch weiter hier bleiben will))) das Zimmer war groß und gemütlich, da war es alles, was man brauchen kann. Der Aufzug ist ein Kunstwerk

2026-10-30 • via Nuitee
G
Gabil • extended_group • az
9
2026-10-29 • via Nuitee
M
Mohammad • couple • kw
10
لو رجعت مره أخرى لجنت سوف اختار نفس الفندق
Pros:

الهدوء والقرب من محطة الترام T1

Cons:

الدش كان جداً ضعيف

2026-10-28 • via Nuitee
P
Paulo • couple • br
10
2026-10-28 • via Nuitee
A
Ann • family_with_children • be
8
2026-10-25 • via Nuitee
M
Maarten • family_with_children • nl
2
2026-10-25 • via Nuitee
M
Marieta • couple • nl
5
Great hotel, terrible staff
Pros:

The hotel itself is great

Cons:

The staff on the other hand, completely unqualified for service and clearly not trained appropriately. The front desk staff was rude and dismissive, the restaurant staff are just completely oblivious.

2026-10-24 • via Nuitee
E
Ercan • family_with_children • nl
8
2026-10-24 • via Nuitee
O
Oksana • extended_group • be
10
Top
Pros:

Top

Cons:

Alles ok

2026-10-21 • via Nuitee
G
Guillermo • family_with_children • de
10
2026-10-21 • via Nuitee
L
Laure • solo_traveller • be
9
Cadre agréable et confortable
Pros:

La décoration, le restaurant, l’accueil chaleureux et attentif du personnel

Cons:

J’ai demandé un check out tardif mais j’ai quand même été dérangée deux fois par l’équipe de nettoyage donc l’information n’a pas bien circulé

2026-10-21 • via Nuitee
O
Oliveira • solo_traveller • nl
8
2026-10-20 • via Nuitee
H
Hans • solo_traveller • be
10
2026-10-17 • via Nuitee
M
Michael • family_with_children • it
10
2026-10-16 • via Nuitee
J
Jonathan • family_with_children • nl
8
Prima en goed verzorgd hotel, troosteloze omgeving en design
Pros:

Ht personeel was heel vriendelijk en zeer en hielp ons erg goed met een probleem

Cons:

Het is een donker hotel en als je aan de 'binnenkant' zit met je kamer, heb je vrijwel geen natuurlijk licht of een raam wat je kan opnenen - want dan kijk je op de eetzaal beneden. De locatie was voor ons prima, gezien we bij het beursgebouw moesten zijn, maar verder is de omgeving vrij troosteloos.

2026-10-15 • via Nuitee
M
Miriana • solo_traveller • it
10
Pros:

Tutto perfetto.
Dalla posizione dell'hotel per raggiungere l'expo, fino alla struttura stessa.
Stanza pulita e in ordine.
Servizio ristorazione buono, e un ringraziamento ad un cameriere super gentile di cui non abbiamo capito bene il nome, forse John.
Soggiorno super consigliato

2026-10-14 • via Nuitee
O
Oksana • couple • be
10
top
Pros:

alles was super

Cons:

niets

2026-10-12 • via Nuitee
V
Vytenis • solo_traveller • lt
10
Very good place, however not excellent.
Pros:

Proximity to Flanders Expo (where we had the event) and proximity to tram station are very good.

Cons:

There are no cheap groceries in proximity. There are Q8 and Bio-planet nearby, but they are quite expensive.

2026-10-12 • via Nuitee
V
van de Laar • family_with_children • nl
8
2026-10-11 • via Nuitee
H
Huey Cynthia • solo_traveller • sg
10
Comfortable stay in a quiet location
Pros:

A really really comfortable and beautifully designed hotel. I can say this is one of the best business hotel I have stayed. Comfortable big bed and a great shower, that’s all you need after a long day at work. Also, it is a 20mins tram (T1) right to the city centre. Perfect stay for me.

Cons:

1. Essentials like cottonbud have to be requested at the counter.
2. Uber doesn’t have the hotel properly located, so you have to walk to the expo to board at the right pickup location. The road are really tricky so the uber driver will just cancel on you if they make the wrong turn.
3. The hotel breakfast was almost perfect, just missing the famous Belgium waffle. That will be a nice local touch to your breakfast spread.

2026-10-10 • via Nuitee