Holiday Inn Hotel & Suites Raleigh / Cary by IHG

Hotels
IHG
8.4 (350 reviews)
5630 Dillard Drive, Cary, North Carolina, 27518 , Cary , US

Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Wheelchair accessible
Fitness facilities
Gift shops or newsstand
Conference space
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Clean and comfortable stay
Friendly and helpful staff
Good breakfast options
Cons:
Pillows too soft
Pool was reported closed
Some dated facilities

Categories

Cleanliness
8.48
Cleanliness was generally praised, but some mentions of dated facilities.
Service
8.75
Service received multiple compliments for friendliness and helpfulness.
Location
8.69
Positive notes regarding the convenience of the location near amenities.
Room Quality
8.14
Rooms were clean and comfortable but some concerns about pillow softness.
Amenities
7.97
Amenities were mentioned positively, but the pool closure was a downside.
Value for Money
8.33
Guests felt they received good value, especially for family stays.
Food and Beverage
8.48
Breakfast was frequently noted as a highlight by guests.
Overall Experience
8.35
Overall stays were positive, with some noted issues but high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:59

Property Description

Experience comfort and convenience at the Holiday Inn Hotel & Suites Raleigh/Cary, where modern amenities meet exceptional service.

Recreational Facilities
Unwind in our inviting indoor pool or energize yourself in our fully equipped fitness center. Whether you're here for business or leisure, our top-notch recreation options promise a refreshing stay.

Dining Delights
Savor delicious meals at Cafe Sage, offering a delightful bar/lounge atmosphere. Enjoy our buffet breakfast to kick-start your day, or opt for the convenience of room service during limited hours.

Business Ready
Hosting an event? Our impressive 1200 square feet of versatile conference space is perfect for meetings and gatherings. Take advantage of our 24-hour business center and free parking to enhance your stay.

Don't miss the chance to experience all that we have to offer; book your stay today!

Important information:

  • Pool access available from 10 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.4
Based on 350 reviews
Cleanliness: 8.48
Service: 8.75
Location: 8.69
Room Quality: 8.14
Amenities: 7.97
Value for Money: 8.33
Food and Beverage: 8.48
Overall Experience: 8.35
J
Jasmon family_with_children us
10
2026-02-11 via Nuitee
P
Pearl family_with_children us
9
Pros:

Sorry not big on breakfast so we sleep a little longer

Cons:

The customer service could use a little more training. Once I arrive that Friday afternoon in the evening it must have been the B-team no greeting or enjoy your stay.

2026-01-19 via Nuitee
A
Aude-Emmanuelle extended_group ca
9
Pros:

The pool and the big room!

2026-01-19 via Nuitee
S
Sahr family_with_children us
1
Never got to stay
Cons:

Never got to stay at your hotel , your staff was rude not understanding, and I received to different agreements from your staff members

2026-01-19 via Nuitee
H
Hank couple us
7
2026-01-14 via Nuitee
J
Judy couple us
10
2026-01-12 via Nuitee
E
Enamorado couple us
10
💯
Pros:

Todo

Cons:

❤️

2026-01-04 via Nuitee
E
Enamorado couple us
10
2026-01-04 via Nuitee
S
Saima couple us
8
2025-12-29 via Nuitee
M
Marjan couple us
9
Great place to stay if you’re visiting family for Christmas
Pros:

Very clean, buffet, breakfast, and swimming pool. Great

Cons:

The only thing is that the pillows in the room are way too soft if that could be changed out for firmer pillow

2025-12-28 via Nuitee
J
Janis couple us
10
A nice holiday stay
Pros:

The woman at the front desk was working on Christmas all day but was the friendliest person.

2025-12-27 via Nuitee
A
acuña family_with_children cl
10
2025-12-25 via Nuitee
S
Steven couple us
9
2025-11-28 via Nuitee
P
Pamela family_with_children br
10
Great value and location
Pros:

Great breakfast, great staff and the location is right by a Target.

Cons:

The shower pressure was not great

2025-11-10 via Nuitee
C
Christopher couple us
7
2025-10-26 via Nuitee
F
Fredrick couple us
10
2025-10-19 via Nuitee
A
Ana couple us
8
Buen hotel!
Pros:

Buen precio, ubicación, y muy limpio!

Cons:

El baño tenía una marca de humedad en una esquina y no tenía extractor de aire

2025-10-14 via Nuitee
A
Antwon family_with_children us
10
2025-10-07 via Nuitee
E
Elizabeth
8
Pros:

The room and hotel itself were lovely. Great little bar and breakfast had great options. Hite on a great location. Best bed so comfy and location nice and quiet from traffic. Definitely business friendly.

I would’ve given the property five stars but we had an incident at arrival that caused concern. We called the hotel three times in advance of arrival indicating we wouldn’t be arriving until after midnight. Left my phone number for anyone to call. Arrived at property at 2:30 am and told our room had been cancelled. Audit running and can’t check in. Front desk said they had no idea if we were coming or not. We sat in lobby 30 min until audit done and we could check in. Fortunately our room was available as we had booked a second night as well. They didn’t charge us for that first missed night but had someone called us to inquire if we were still coming which we said we would be there after midnight, they could have charged our card and let us check in on arrival after five hours of driving and not made us sit in the lobby. We almost were going to leave to find another hotel but the audit finished. The clerk at the desk was snappy but we let the hotel know we would be late. My guy almost lost it with the clerk as we didn’t deserve the attitude. That said, hotel staff overall are great. Would definitely stay again but just arrive earlier. Great hotel overall!

2025-10-02 via Nuitee
N
Nia
10
Excellent stay 5/5⭐️
Pros:

Wonderful and kind staff. Fabulous location. Great value for a spacious, smartly furnished room.

2025-09-23 via Nuitee