Holiday Inn Veracruz-Boca Del Rio by IHG

Resorts
•
Holiday Inn Hotels & Resorts
8.7 (664 reviews)
Boulevard Adolfo Ruiz Cortines, 4298 , Veracruz , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms and good housekeeping
Excellent, convenient location (sea views mentioned)
Attentive and friendly staff in many areas
Family-friendly pools and kid options
Comfortable beds and pillows
Cons:
Breakfast often described as basic and/or expensive
Occasional unfriendly staff or service lapses
Smells or cleanliness lapses reported near pool/areas
Some old or stained furniture and mattress complaints
Small breakfast area leading to waits; parking not covered

Categories

Cleanliness
9.1
Multiple guests praise cleanliness ("Really clean room", "La limpieza", "Habitación limpia"); isolated issues reported (guest had to clean a table, smell near pool, some stained furniture), so overall very good with occasional lapses.
Service
9.4
Generally strong praise for staff attentiveness and friendly treatment (pool staff, "trato del personal", "buena atención"), though a few reports of unfriendly receptionists and staff not clearing a table — overall service is a notable positive.
Location
10
Consistently highlighted as excellent: convenient, near malls and malecón, sea views from rooms and highly recommended for short business or family stays.
Room Quality
8.6
Rooms described as comfortable and recently remodeled with good beds and pillows, but there are occasional complaints about the mattress and some older furniture, yielding a solid but not perfect score.
Amenities
8.2
Family-friendly pools are frequently praised (shallow, good for kids) and parking is ample, but some properties lack a pool or have access issues, parking not covered, and breakfast area is small.
Value for Money
7.8
Mixed value perception: several guests say breakfasts and some prices feel expensive or basic (box lunches), though others find overall quality and location justify the cost.
Food and Beverage
7.3
Multiple complaints about breakfast being basic, limited or overpriced and some quality issues (wrong preparation, bread quality), balanced by positive mentions of fruit and tamales.
Overall Experience
9.2
Many guests report very positive stays ("10/10", "super recomendable", comfortable for families) despite some service/food/amenity negatives; overall experience remains strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 07:37

Property Description

Indoor and Outdoor Pools
The Holiday Inn Veracruz-Boca Del Rio boasts both indoor and outdoor pools, providing guests with the option to swim and relax regardless of the weather.

Scenic Dining at Las Ventanas Restaurant
Indulge in delicious meals at Las Ventanas Restaurant while enjoying stunning views of the Gulf of Mexico, creating a memorable dining experience for guests.

Convenient Location and Nearby Attractions
Situated less than 1 km from Boca Del Rio Beach and in close proximity to Veracruz's old town, Holiday Inn offers easy access to popular attractions such as Baluarte de Santiago Fortress and Veracruz Port.

Book your stay at Holiday Inn Veracruz-Boca Del Rio for a delightful blend of comfort, convenience, and scenic views.

Important information:

For any room including breakfast, the rate includes a coupon redeemable for breakfast in the hotel restaurant. There is a limit of USD 20 per room, per day.

Renovation work in pool facilities is taking place until 31st of March 2025. The pools are unavailable during this time.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 664 reviews
Cleanliness: 9.1
Service: 9.4
Location: 10
Room Quality: 8.6
Amenities: 8.2
Value for Money: 7.8
Food and Beverage: 7.3
Overall Experience: 9.2
M
Monica • solo_traveller • mx
10
Pros:

Todo es muy bueno!! Servicio , calidad, comodidad

2026-06-27 • via Nuitee
E
ELIZABETH • extended_group • us
5
suficiente
Pros:

el desayuno

Cons:

l olor del hotel. las puertas automaticacas no funcionaban. las recepcionistas no eran nada amable

2026-06-25 • via Nuitee
3
3074 • solo_traveller • mx
8
2026-06-24 • via Nuitee
J
Juan Francisco • solo_traveller • mx
9
Pros:

Really clean room, great staff at pool area.

Cons:

I enjoyed the hotel room and pool area.

2026-06-24 • via Nuitee
M
MARIA ROSALIA • family_with_children • mx
10
Me encanto
Pros:

La ubicación y el trato del personal

Cons:

La comida, solicité enmoladas y le pusieron mucha crema y queso que según entiendo no llevan.

2026-06-23 • via Nuitee
G
Gutierrez • solo_traveller • mx
8
Pros:

Las instalaciones

Cons:

Los precios

2026-06-17 • via Nuitee
F
Fabiola • solo_traveller • mx
9
Pros:

Las almohadas

Cons:

El colchon de la cama

2026-06-16 • via Nuitee
E
Espinoza • solo_traveller • ni
10
2026-06-12 • via Nuitee
L
Laura Patricia • couple • mx
8
2026-06-09 • via Nuitee
G
Gladis • solo_traveller • mx
10
2026-06-08 • via Nuitee
A
Azminda Meybelli • family_with_children • mx
10
Comodidad en familia
Pros:

Es una excelente opción si viajas en familia con niños pequeños. Las albercas son excelentes, no son profundas y hay opciones de desayuno gratuito para los niños y también el alojamiento. Aunque el desayuno buffet lo sentí caro porque, no todas las personas alcanzan a consumir de todo o mucho pero las opciones a la carta son excelentes.

Cons:

El desayuno buffet es caro y que no hay techado en el estacionamiento.

2026-06-01 • via Nuitee
A
Arnulfo • couple • mx
10
Pros:

La limpieza

Cons:

Todo bien

2026-05-30 • via Nuitee
A
Arturo • solo_traveller • mx
7
Cons:

Tuve que limpiar yo al lado de mi silla por qué los meseros no quisieron hacerlo aunque se los pedí de favor...y ellos ensuciaron con la jarra de café...si fuera mi restaurante yo los corro a todos los que estaban presentes, al menos 3 y selo reporte a la cajera que me llevo la cuenta.

2026-05-25 • via Nuitee
G
Gladis • solo_traveller • mx
10
2026-05-24 • via Nuitee
H
Hugo • solo_traveller • mx
10
2026-05-23 • via Nuitee
A
Alfonso • family_with_children • mx
10
Soy cliente de tiempo en Holliday Inn Express
Pros:

Bien el desayuno
Buena atención del personal
Amplio estacionamiento
Buena ubicación

Cons:

Había un aréa cerca de la alberca que olía a popo de bebé.

2026-05-20 • via Nuitee
J
Juan Carlos • family_with_children • mx
10
Really good
Pros:

Clean, and new.

Cons:

Nothing

2026-05-18 • via Nuitee
E
ERIKA • solo_traveller • mx
10
Pros:

Excelente ubicación, limpio y habitaciones muy confortables. Super recomendable!

Cons:

No hubo nada que me disgustara

2026-05-17 • via Nuitee
R
Rita • solo_traveller • mx
10
Todo estuvo 10/10
Pros:

La ubicacion

Cons:

No tengo queja de nada

2026-05-16 • via Nuitee
J
Jeanette • solo_traveller • mx
9
2026-05-16 • via Nuitee