Best Western Carowinds

Hotels
•
Best Western
7.8 (735 reviews)
3675 Foothills Way , Fort Mill , US
+1 803-548-8400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and spacious rooms reported by multiple guests
Good continental breakfast with variety (eggs, bacon/sausage, waffles)
Friendly and helpful staff in many reviews
Convenient location for Carowinds and nearby dining
Pool enjoyed by families
Ample parking and good room storage
Cons:
Inconsistent service: some reports of rude/unhelpful staff and hung-up calls
Misleading listing about a communal hot tub (in-room jacuzzis instead)
Some cleanliness issues noted (hair, stink bugs, bed-bite reports)
Outdated facilities in places and occasional maintenance problems (keys, hot water, pool upkeep)
Breakfast quality inconsistent for some guests
Refund/deposit delays and occasional unpleasant front-desk interactions

Categories

Cleanliness
7
Mixed mentions: many guests reported clean rooms, fresh smells, and daily sheet/towel service, but several reviews noted issues (hair on surfaces, stink bugs, bites), so overall cleanliness is slightly below target.
Service
8.7
Service reports are mixed but generally positive: multiple guests praised friendly, helpful front desk and housekeeping, though there are several strong negative reports (rude staff, hung-up calls, threats, unhelpful responses about amenities). Overall service leans positive and is rated above target to balance other negatives.
Location
8.4
Location frequently praised (convenient for Carowinds, close to dining, secluded yet accessible). Some traffic noise mentioned, but overall location sentiment is positive.
Room Quality
7.2
Rooms described as spacious and comfortable by many guests, but repeated complaints about soft pillows, occasional key failures, outdated bathrooms, and inconsistent cleanliness lead to a slightly below-target score.
Amenities
7
Amenities are mixed: continental breakfast and pool were highlights for many, but the hot tub was misrepresented (in-room jacuzzi vs. communal), pool seasonality and occasional maintenance issues were noted, lowering the score.
Value for Money
8
Multiple guests described the hotel as a good value or hidden gem for the price; a few comments noted dated facilities relative to price. Overall value is slightly above target given frequent positive mentions.
Food and Beverage
8.2
Breakfast received many positive mentions (wide variety, eggs/sausage/waffles) though a few guests found it unimpressive. Overall sentiment is favorable.
Overall Experience
7.9
Overall experiences range from excellent/family-friendly stays to reports of serious service failures. The distribution of reviews yields a near-target overall experience score reflecting mostly positive stays with notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location near Carowinds Amusement Park
Located less than a mile from Carowinds amusement park in Fort Mill, South Carolina, Best Western Carowinds offers easy access off Interstate 77.

Comfortable Rooms and Amenities
Guest rooms at Best Western Carowinds feature cable TV with HBO, free Wi-Fi, coffee makers, hairdryers, and ironing facilities.

On-Site Facilities and Services
Enjoy the outdoor pool, gym, business center, and complimentary breakfast during your stay at Best Western Carowinds.

Book your stay now at Best Western Carowinds for a convenient and comfortable experience near popular attractions and with excellent amenities.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 15, 2026 until Thu, Apr 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

7.8
Based on 735 reviews
Cleanliness: 7
Service: 8.7
Location: 8.4
Room Quality: 7.2
Amenities: 7
Value for Money: 8
Food and Beverage: 8.2
Overall Experience: 7.9
J
Justis • couple • us
7
2026-10-28 • via Nuitee
F
Fred • solo_traveller • us
2
2026-10-27 • via Nuitee
A
Amy Cabrera • family_with_children • ve
8
2026-10-26 • via Nuitee
M
Michael • family_with_children • us
9
2026-10-26 • via Nuitee
C
clecio • couple • us
1
2026-10-26 • via Nuitee
A
Andy • couple • us
3
Cons:

The listing said they had a pool and hot tub, I understand the pool being seasonal, but it didn't mention that the "hot tub" was actually jacuzzi tubs located in the rooms and not a communal hot tub. Customer service said they couldn't help me with the issue. And they had no jacuzzi rooms available so I didn't even get to use one even though that was my reason for picking this hotel.

2026-10-22 • via Nuitee
C
Celsay • family_with_children • us
8
Will be coming back most likely
Pros:

Was very clean

2026-10-22 • via Nuitee
I
Ivy • couple • us
1
Terrible
Pros:

Nothing at all there were stink bugs everywhere

Cons:

The staff goes back on there word a lot and threaten to call the police from me simply asking for towels

2026-10-19 • via Nuitee
M
Mama harris • family_with_children • us
10
Pros:

Everything they even did what I requested it was excellent stay for my family we will be staying again

2026-10-17 • via Nuitee
J
Jeonghyuk • family_with_children • us
6
Cons:

가격대비 시설이 낙후되어 있음

2026-10-15 • via Nuitee
C
Chloe • solo_traveller • us
10
One of the best hotels I've stayed at!
Pros:

Clean sheets and towels everyday without requesting them, good breakfast and kind staff!! Clean and comfortable!! Super happy with our stay!

Cons:

Room keys sometimes stopped working so we had to get new ones a few times

2026-10-10 • via Nuitee
K
Kitty • solo_traveller • us
1
Don’t waste your time and money on this property
Pros:

Nothing

Cons:

The staff was rude and hung up the phone on me when inquiring for assistance at 3 am.

2026-10-09 • via Nuitee
B
Brady • couple • us
7
Pros:

Jet tube

Cons:

Why taking so long to get my deposit back it been a week now?

2026-09-19 • via Nuitee
J
Juliana • family_with_children • us
9
Pros:

The food was good.

2026-09-17 • via Nuitee
S
Solimar • solo_traveller • us
8
2026-09-16 • via Nuitee
J
Jinger • family_with_children • us
10
This is the hidden gem hotel for Carowinds. Definitely a great place to stay and a great value.
Pros:

The Continental breakfast was excellent and had a wide variety from cereal to eggs, bacon, and sausage. The grandkids made waffles this time, and they absolutely loved them. The rooms were really clean and spacious, and there was plenty of storage for clothing. The grandkids loved the pool, and it was a very safe and secure place for them to play. The location of the hotel was secluded while being very close to the park. It was very convenient, and there were a lot of places to get food that was convenient to our location. The staff was friendly and helpful. This hotel had all the features of a higher-priced hotel with a budget-friendly price.

2026-09-11 • via Nuitee
A
Alexandra • couple • us
8
Clean and close to several food places and Carowinds
2026-09-10 • via Nuitee
K
Kawnik • extended_group • us
7
Pros:

good breakfast

Cons:

hard to find lots of renovations in area

2026-09-06 • via Nuitee
&
&3 • solo_traveller • us
9
2026-08-21 • via Nuitee
S
Shandrea • couple • us
8
2026-08-19 • via Nuitee