Hilton London Metropole

Hotels
•
Hilton Hotels & Resorts
8.1 (14010 reviews)
225 Edgware Road , London , GB
+44 20 7402 4141

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent, convenient location (near metro, restaurants, shopping)
Rooms are spacious, comfortable and often well appointed (family rooms praised)
Consistently noted cleanliness
Friendly and helpful staff in many reviews
Good breakfast selection
Good views and comfortable beds for many guests
Gym and conference facilities highlighted positively
Cons:
Very busy/crowded common areas and breakfast service at peak times
Frequent lift problems / long waits for lifts
Bar understaffed / disappointing bar service; lack of nearby toilets
Some rooms have very firm beds or non-opening windows (stuffiness)
Perceived as pricey and at least one severe billing/double-charge incident
Reports of theft from breakfast room in one case
No microwave in some guest areas

Categories

Cleanliness
8.9
Multiple reviewers note the hotel and rooms are very clean ("very clean", "très propre", "cleanliness and conducive atmosphere"). Overall cleanliness is a clear strength.
Service
7.4
Many comments praise polite and helpful staff and friendly baggage service, but there are notable service failures (slow/bar understaffed, brisk reception, and a serious billing error reported/double charge) which lower the score.
Location
9.1
Location repeatedly described as excellent/convenient (close to metro, restaurants, shopping and transport); this is a major positive across reviews.
Room Quality
8.3
Rooms are frequently described as spacious, comfortable and well appointed (family rooms praised, good views). Some negatives: a few reviewers reported very firm beds and issues like non-opening windows or corridor problems.
Amenities
7.6
Breakfast offering, gym and conference facilities are highlighted positively, but guests report crowded common areas, lift problems, limited bar/near-bar toilets, and missing items (no microwave), so amenities are mixed.
Value for Money
7.1
Several guests note the hotel feels somewhat pricey; a severe billing/double-charge incident and complaints about staff shortages at busy times further reduce perceived value.
Food and Beverage
8.3
Breakfast is often praised (varied/excellent), but service at peak times is busy with queues and occasional quality/service complaints; overall positive but crowded.
Overall Experience
8.1
Most stays are described as very good to excellent (comfortable rooms, great location, friendly staff) though the hotel can be very busy with crowded common areas; the overall impression is positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Luxurious Executive Lounge
Indulge in the exclusive executive lounge at Hilton London Metropole, offering a sophisticated and upscale environment for your comfort and relaxation.

Prime Location
Conveniently situated just a short 15-minute walk from the vibrant Oxford Street and a mere 600 meters from Paddington Station, Hilton London Metropole provides easy access to London's top attractions.

Modern Amenities
Enjoy modern comforts in every room, including LCD TVs with wireless internet, private bathrooms with premium toiletries, tea/coffee making facilities, and refreshing air conditioning.

Experience the epitome of luxury and convenience at Hilton London Metropole. Book your stay now for an unforgettable London getaway.

Important information:

Please note that payment must be from the original card, and the cardholder must be present.

Please note that the property is currently undergoing a refurbishment. The hotel entrance is temporarily located on Harbet Road.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 14010 reviews
Cleanliness: 8.9
Service: 7.4
Location: 9.1
Room Quality: 8.3
Amenities: 7.6
Value for Money: 7.1
Food and Beverage: 8.3
Overall Experience: 8.1
J
Jenaro • family_with_children • gb
8
Very busy hotel but rooms are top notch
Pros:

Room was very spacious and comfortable.

Location is very convenient

Cons:

The hotel is huge. Common areas are always crowded and a bit noisy.

2026-10-31 • via Nuitee
F
Fouad • solo_traveller • lb
8
Pros:

efficient conferences facilities

Cons:

guest rooms corridors

2026-10-30 • via Nuitee
E
Eva • family_with_children • fr
9
Superbe et très confortable chambre familiale, très bien placée pour découvrir Londres en famille
Pros:

la chambre était très propre, la literie particulièrement agréable avec des lits spacieux. Nous avons pris une chambre familiale et c'était parfait. La salle de bain, propre et luxueuse, était très agréable. La temperature était très agréable aussi. la localisation de l'hotel était très pratique (edward Road). Service bagagiste sympathique

Cons:

l'accueil de l'hotel un peu expéditif et le bar de l'hotel (service décevant).

2026-10-30 • via Nuitee
N
Naser • couple • kw
2
2026-10-30 • via Nuitee
I
Isobel • extended_group • rw
8
2026-10-30 • via Nuitee
M
Maricruz • solo_traveller • es
1
Cobrado dos veces!
Pros:

Hotel

Cons:

There has been a huge mistake. On the first day, October 23rd, we were charged the agreed amount plus a deposit (1804,44€). Then, on the day we checked out, October 28th, not only did we not get our deposit back, but we were also charged the stipulated amount all over again (1495,25 €).
We kindly ask you to resolve this error as soon as possible. Thank you very much.

2026-10-30 • via Nuitee
L
Le Fustec • couple • gb
8
2026-10-30 • via Nuitee
J
Jim • family_with_children • gb
8
Adequate
Pros:

Mostly good. Staff were great. Location good

Cons:

Lifts took along time. There should be toilets near the bar area. Not enough staff at the bar, especially considering there were conferences on. Quality of breakfast could be better

2026-10-30 • via Nuitee
M
MARK • family_with_children • gb
8
Great location, clean hotel
Pros:

Hotel is clean, staff were polite, great location. Good solid breakfast too.

Cons:

Pillows were uncomfortable but that’s personal preference. Lifts to high floors constantly having issues.

2026-10-30 • via Nuitee
S
Shireen • family_with_children • pk
8
It was satisfactory
Pros:

Location

Cons:

N/A

2026-10-30 • via Nuitee
L
Le Fustec • solo_traveller • gb
10
2026-10-30 • via Nuitee
P
Peter • family_with_children • se
9
Pros:

Stora fina rum. Bra gym och bra läge.

Cons:

Stenhårda sängar…

2026-10-30 • via Nuitee
M
Michał • extended_group • pl
9
Pros:

Przestronny pokój
Wygodne łóżka
Bardzo dobre śniadania
Dobra lokaluzacja hotelu blisko stacji Metra

Cons:

Brak

2026-10-29 • via Nuitee
C
Christopher • family_with_children • gb
9
2026-10-29 • via Nuitee
K
Kornél • family_with_children • hu
10
Good value for money both for business and for leisure as well
2026-10-29 • via Nuitee
M
Myriam • family_with_children • fr
10
Excellent
Pros:

Super emplacement. Grand choix pour le petit déjeuner. Personnel très agréable. Très propre.

2026-10-29 • via Nuitee
M
Mike • couple • gb
9
Excellent and comfortable
Pros:

Breakfast excellent, service excellent,very friendly staff.

2026-10-29 • via Nuitee
E
Eu Jin • solo_traveller • gb
10
2026-10-29 • via Nuitee
J
Jenny • family_with_children • cz
9
2026-10-29 • via Nuitee
L
Leanne • family_with_children • gb
9
2026-10-28 • via Nuitee