Hilton London Metropole

Hotels
Hilton Hotels & Resorts
9 (13810 reviews)
225 Edgware Road , London , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Variety of amenities
Cons:
Inconsistent cleanliness
Aged furniture in some rooms

Categories

Cleanliness
8.25
Some reviews indicated issues with cleaning quality, including hair found in the bathroom and inconsistent cleaning service.
Service
9.25
Multiple reviews praised the friendly and helpful nature of staff, especially during busy times.
Location
9.25
Guests consistently highlighted the convenient location near transport options and attractions.
Room Quality
8.75
Rooms were noted for comfort and good maintenance, but had some mentions of aging furniture.
Amenities
9.25
The hotel offers a wide array of amenities that guests found appealing.
Value for Money
8.75
Guests expressed that the value matched the quality, although some thought it was a bit pricey.
Food and Beverage
9.25
Breakfast received high praise for variety and quality.
Overall Experience
9.25
Overall, guests reported a very positive experience, making this hotel a preferred choice.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:43

Property Description

Luxurious Executive Lounge
Indulge in the exclusive executive lounge at Hilton London Metropole, offering a sophisticated and upscale environment for your comfort and relaxation.

Prime Location
Conveniently situated just a short 15-minute walk from the vibrant Oxford Street and a mere 600 meters from Paddington Station, Hilton London Metropole provides easy access to London's top attractions.

Modern Amenities
Enjoy modern comforts in every room, including LCD TVs with wireless internet, private bathrooms with premium toiletries, tea/coffee making facilities, and refreshing air conditioning.

Experience the epitome of luxury and convenience at Hilton London Metropole. Book your stay now for an unforgettable London getaway.

Important information:

Please note that payment must be from the original card, and the cardholder must be present.

Please note that the property is currently undergoing a refurbishment. The hotel entrance is temporarily located on Harbet Road.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 13810 reviews
Cleanliness: 8.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
E
Elif family_with_children tr
10
2026-08-29 via Nuitee
M
Marwan family_with_children gb
10
Great location and clean
Pros:

Clean, walking distance to the underground station
The room was specious

Cons:

Nothing

2026-08-29 via Nuitee
L
Ludovic family_with_children fr
1
Very mitigated due to low level quality clients and internal hotel rules.
Pros:

Clean and good beds. Staffs very nice.

Cons:

Many people hanging around in the hotel and the restaurant at breakfast wearing pyjamas. People doing video calls at tables during breakfast or at bar. Door Key blocked when you take a drink at the bar and you choose to add it to the room for the check out (as proposed by staff). Staff should look at these things to prevent the client experience. This looks like a very low level quality hotel and we will not go there anymore nor recommend it.

2026-08-29 via Nuitee
H
Hamza couple pk
10
Pros:

Every thing is best

2026-08-29 via Nuitee
A
Aly solo_traveller eg
8
2026-08-29 via Nuitee
M
Mark family_with_children gb
7
Great location and staff, hotel rooms need a revamp
Pros:

Location and ground floor spaces

Cons:

The room need full renovation

2026-08-29 via Nuitee
C
Chun-Ting family_with_children tw
10
2026-08-29 via Nuitee
A
Axel couple de
8
Gutes Hotel in sehr guter Lage mit zentraler Anbindung an öffentliche Verkehrsmittel
Pros:

Die Lage zum Zentrum war sehr gut. Das Frühstück war gut.

Cons:

Beim Frühstück hat mir die Möglichkeit der verschiedenen Eierspeisen wie Spiegelei, weiches Ei etc. gefehlt. Auch in den Bereichen für Wurst oder Fisch kann man mehr anbieten.

2026-08-29 via Nuitee
K
Khalfan couple ae
1
2026-08-29 via Nuitee
S
Sinan Tekin solo_traveller de
3
Staff was not very capable except for the reception which helped us with our room problem. Housekeeping was not cleaning
Pros:

Close to the subway station.

Cons:

The room we first got was very old and needed a proper renovation. The toilet flush was not working properly. They moved us to an upper renovated floor after we complained.

2026-08-28 via Nuitee
E
Elizabeth family_with_children es
8
2026-08-28 via Nuitee
H
hanan couple kw
8
Pros:

Near the underground station
Clean room

Cons:

The employee he didn’t show respect

2026-08-28 via Nuitee
T
Tsvete family_with_children bg
8
Pros:

Breakfast was very good, and there was something for everyone. The location is very convenient for getting to any part of London. The hotel is very large, but it didn't feel that way.

Cons:

Unfortunately, when it comes to cleanliness, things are quite a compromise. At first glance, everything looks great, but then you notice the dust on the countertops and the dirt on the floor.

2026-08-28 via Nuitee
H
hanan couple kw
9
Pros:

Location, clean room

Cons:

I don’t really remember the name of the employee, but he wasn’t friendly

2026-08-28 via Nuitee
M
Muna family_with_children qa
6
Good
Pros:

The staff is helpful and friendly and I want to thank Arown he is helpful

Cons:

The money value is not worth the service provided the room is not clean and the housekeeing service is unsatisfactory

2026-08-28 via Nuitee
M
Michael couple au
9
Pros:

Great location

2026-08-28 via Nuitee
K
Khadeeja family_with_children fr
10
Pros:

The beds were comfortable, the breakfast very delicious. I recommend this hotel for families.

2026-08-27 via Nuitee
M
Marc family_with_children nl
6
Pros:

Chambre confortable, personel attentionne, localisation impeccable

Cons:

La chambre etait tout a fait propre, pas de soucis sur ce point, par contre, on sent le poids des annees dans l'hotel. La chambre aurait pu beneficier d'un serieux rafraichissement (par exemple, les joints noircis de la salle de bain...). Au vu du prix, je m'attendais a un sans faute de ce cote-la.
Les petits-dejeuner sont exorbitants, quand on connait l'offre de restauration a Londres, c'en etait ridicule.

2026-08-27 via Nuitee
C
Clive solo_traveller gb
9
2026-08-27 via Nuitee
M
Mehmet family_with_children tr
8
2026-08-27 via Nuitee