Mercure St Helens

Hotels
•
Mercure
8.2 (2835 reviews)
Linkway West , Saint Helens , gb

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good/central location (mentioned many times)
Friendly and professional staff in multiple reviews (quick room resolution, named breakfast staff praised)
Comfortable beds
Clean pool and jacuzzi reported
Generally good value for money
Breakfast and leisure facilities available
Cons:
Reception/front-desk rudeness and inconsistent service
Noise from undisclosed late-night events impacting sleep
Some rooms dated/tired and in need of modernization
Breakfast buffet format caused accessibility/value issues for some guests
Spa/bar area complaints
Serious cleanliness/safety incident reported (exposed light fixture/electrocution)
Key card faults reported

Categories

Cleanliness
6.5
Mixed reports: several guests described rooms, bathrooms, pool and jacuzzi as clean, but there are serious negative reports (one report of a filthy suite and an exposed light fixture causing electrocution risk) that pull this rating down.
Service
9.2
Mixed but often positive: multiple guests praised friendly, professional and helpful staff (quick room remediation, breakfast staff singled out by name), though there are repeated complaints about rude/abrupt receptionists and poor handling of late-night noise. Overall responsiveness in key situations justifies a strong score despite isolated front-desk issues.
Location
9.5
Consistently positive: many guests called the location 'perfect' or 'good for our needs' and frequently cited convenience for events and local needs.
Room Quality
8
Mixed: beds described as very comfy and some rooms praised, but several comments note rooms are tired/dated; one severe cleanliness/safety incident also impacts perception of room quality.
Amenities
7.8
Mixed amenities: pool and jacuzzi noted as clean but busy; spa and bar areas received complaints; overall facilities are present but experiences vary.
Value for Money
8.5
Generally positive: multiple guests explicitly stated good/excellent value and that the hotel met their needs, though some service/amenity issues temper this slightly.
Food and Beverage
7.3
Mixed breakfast experiences: some found breakfast ok and praised breakfast staff, while others reported buffet format caused accessibility and value issues (mobility difficulties, inability to get hot drinks and hot food simultaneously).
Overall Experience
8.8
Overall sentiment leans positive for many stays (friendly staff, good location, comfortable beds), but there are notable negative outliers (noise from events, front-desk rudeness, serious safety/cleanliness incident) affecting some guests' stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 19:38

Property Description

Central Location
Mercure St Helens is conveniently located in the heart of St Helens town centre, making it the perfect base for exploring the city and its surroundings.

Onsite Health Club
Enjoy access to our onsite health club during your stay at Mercure St Helens, perfect for those looking to stay active and relaxed while away from home.

Dining and Entertainment Options
Indulge in a delicious meal at our restaurant, Ninety Two, or unwind with a drink at Ninety Two Bar & Lounge while catching up on the latest BT Sports channels.

Experience comfort, convenience, and top-notch service at Mercure St Helens. Book your stay now and make the most of your visit to this vibrant city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAN

Location

Guest Reviews

8.2
Based on 2835 reviews
Cleanliness: 6.5
Service: 9.2
Location: 9.5
Room Quality: 8
Amenities: 7.8
Value for Money: 8.5
Food and Beverage: 7.3
Overall Experience: 8.8
A
Agata • solo_traveller • gb
8
Pros:

Very comfy bed

Cons:

Horrible, cold, harsh lighting in the room

2026-08-28 • via Nuitee
D
Daniel • couple • gb
5
2026-08-28 • via Nuitee
R
Rose • solo_traveller • gb
9
Lovely stay
Pros:

Breakfast is good, and location is great.

2026-08-26 • via Nuitee
S
Simon • solo_traveller • gb
8
2026-08-25 • via Nuitee
B
Bradley • solo_traveller • au
10
2026-08-25 • via Nuitee
C
Craig • couple • gb
8
Pros:

Hotel was close to people we were visiting. Plus it was close to shops.

Cons:

Nothing much,although the extractor didn’t work and a very squeaky bathroom door. I also thought the price was rather high, the difference between other rooms was only an espresso machine and a pair of slipper and use of a robe. Lastly there was no electric charging for the car,which we thought was there.

2026-08-25 • via Nuitee
M
Martin • couple • gb
9
2026-08-24 • via Nuitee
A
Audrey • solo_traveller • gb
10
2026-08-23 • via Nuitee
M
Marilyn • extended_group • gb
10
Perfect place to stay
Pros:

Proximity to town, clean and welcoming. Great friendly staff

Cons:

Nothing

2026-08-23 • via Nuitee
J
Julia • couple • gb
8
Highly recommended
Pros:

Lovely hotel. Clean room, the breakfast was very good and the staff were very friendly and extremely attentive.

2026-08-23 • via Nuitee
L
Luke • solo_traveller • gb
7
2026-08-22 • via Nuitee
W
Wayne • solo_traveller • gb
10
2026-08-22 • via Nuitee
K
Kayleigh • solo_traveller • gb
10
2026-08-22 • via Nuitee
P
Paul • solo_traveller • gb
9
East to find and spacious car park. Staff very attentive, good menu and bar.
Pros:

Location, modern outlook and clean welcoming appearance

Cons:

Nothin

2026-08-22 • via Nuitee
P
philip • family_with_children • gb
8
2026-08-21 • via Nuitee
S
susan • solo_traveller • gb
9
i enjoyed my stay and would visit again if i need to come to st helens.
Pros:

breakfast very good, plenty of choice. I enjoyed not being rushed. All staff were very friendly and helpful. room was comfortable and very clean. nice sitting area in the foyer.

2026-08-21 • via Nuitee
J
Jennie • couple • gb
10
Excellent
2026-08-20 • via Nuitee
A
Anna • solo_traveller • gb
9
Great and I will stop by again
Pros:

friendly helpful staff and great to have a car park. Easy access to shops

Cons:

noisy plumbing heating that did imapct my sleep

2026-08-18 • via Nuitee
L
Liz • solo_traveller • ie
8
Short stay in St Helens
Pros:

The room close to the lift. The closeness to the Shops.
Rooms were lovely and large
Beds were comfortable
Staff courteous and friendly
The hairdryer was great... Some dont work in places Iive stayed

Cons:

I liked everything.

2026-08-18 • via Nuitee
S
Soran • solo_traveller • gb
9
2026-08-18 • via Nuitee