Mercure St Helens

The staff at the breakfast were friendly attentive and helpful

The hotel was i expected, nice comfortable and yet professional

Great location

Good location

Staff

Arrived at hotel after an almost 6 hour solo drive to find absolute chaos everywhere. It took several minutes to even enter the carpark from the linkway as there were so many vehicles and people everywhere. After driving round the carpark several times in a queue of traffic and milling people I finally managed to park. I then realised the hotel was hosting a PROM event which explained all the crowds. I managed to push my way through although the reception wasn't much better with big balloons and banners everywhere.
I told the receptionist I had just had a lot of trouble getting into the carpark and then into the hotel through the crowds and she informed me I had arrived at prom drop off time. She took my details and I paid for my room which was pre-booked. I was then asked to give my car registration number in and I entered it on the form she gave me.
I was then asked to pay a £50 deposit which would be held incase I charged anything to my room.
I hadn't been informed of this prior to arrival so this was about of a shock but I agreed and paid it.
I then said to the receptionist I had to go out shortly and was worried about finding a parking spot on my return given how busy it was. So she said I'd turned up at the busiest time and it should be ok when I came back.
I went out for an hour and came back and went to my room and then later out for food with my dad.
There was a lot of noise from the prom party and lots of people in and out although thankfully I couldn't hear anything from my room.
I was aware the hotel had a pool which I would have liked to have used but there was no information on this either in the room or online and I didn't want to go down to the reception which was busy and noisy with the prom party so that was disappointing.
I checked out in the morning by handing my room card over and thought nothing more of it.
Now just over a week later I have received a £100 parking fine for parking in the hotel carpark overnight. I'm absolutely furious as I have never had a fine before.
I called the hotel and was told that I should have scanned the code on arrival. I explained I arrived in the middle of prom drop off and how busy it was and was told there was nothing they could do and I need to appeal the fine using my booking details. She was implying it was my fault as I should have seen all the signs especially the one in the lobby. I didn't as it was so chaotic and crowded there and all I was told was to write my registration down which I did.
I have stayed at many a hotel before and have never encountered this before.
£100 parking fine for parking overnight at the hotel?!

Was close to training centre I was going too

Good location for what we needed

Friendly staff. Good to have access to a pool and spa, decent sized room with a very large comfy bed. Clean and tidy throughout

Superb facilities, free car parking and the staff were helpful and friendly. Loved the pool especially as it was mid heatwave when I stayed

The aircon was ice cold in the room and was a welcome relief from the heatwave
Room was very large, had a fridge and was immaculately clean. It was also very quiet, no noise from the road or coridoors.

Good hotel staff was helpful

The towels were dirty and had brown spots on them. The shower flooded when used as the bath tap didn’t turn off when you switched it to shower mode. The tub was very high and hard/dangerous to step in and out of.

It’s location

Clean and comfortable. Room was quiet. Breakfast is extra but worth the money.

It was great, the staff were helpful and kind. Following an operation I was really impressed when the cleaner in the reception showed concern. Thanks