Mercure St Helens

Hotels
•
Mercure
8.2 (2835 reviews)
Linkway West , Saint Helens , GB

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good/central location (mentioned many times)
Friendly and professional staff in multiple reviews (quick room resolution, named breakfast staff praised)
Comfortable beds
Clean pool and jacuzzi reported
Generally good value for money
Breakfast and leisure facilities available
Cons:
Reception/front-desk rudeness and inconsistent service
Noise from undisclosed late-night events impacting sleep
Some rooms dated/tired and in need of modernization
Breakfast buffet format caused accessibility/value issues for some guests
Spa/bar area complaints
Serious cleanliness/safety incident reported (exposed light fixture/electrocution)
Key card faults reported

Categories

Cleanliness
6.5
Mixed reports: several guests described rooms, bathrooms, pool and jacuzzi as clean, but there are serious negative reports (one report of a filthy suite and an exposed light fixture causing electrocution risk) that pull this rating down.
Service
9.2
Mixed but often positive: multiple guests praised friendly, professional and helpful staff (quick room remediation, breakfast staff singled out by name), though there are repeated complaints about rude/abrupt receptionists and poor handling of late-night noise. Overall responsiveness in key situations justifies a strong score despite isolated front-desk issues.
Location
9.5
Consistently positive: many guests called the location 'perfect' or 'good for our needs' and frequently cited convenience for events and local needs.
Room Quality
8
Mixed: beds described as very comfy and some rooms praised, but several comments note rooms are tired/dated; one severe cleanliness/safety incident also impacts perception of room quality.
Amenities
7.8
Mixed amenities: pool and jacuzzi noted as clean but busy; spa and bar areas received complaints; overall facilities are present but experiences vary.
Value for Money
8.5
Generally positive: multiple guests explicitly stated good/excellent value and that the hotel met their needs, though some service/amenity issues temper this slightly.
Food and Beverage
7.3
Mixed breakfast experiences: some found breakfast ok and praised breakfast staff, while others reported buffet format caused accessibility and value issues (mobility difficulties, inability to get hot drinks and hot food simultaneously).
Overall Experience
8.8
Overall sentiment leans positive for many stays (friendly staff, good location, comfortable beds), but there are notable negative outliers (noise from events, front-desk rudeness, serious safety/cleanliness incident) affecting some guests' stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 19:38

Property Description

Central Location
Mercure St Helens is conveniently located in the heart of St Helens town centre, making it the perfect base for exploring the city and its surroundings.

Onsite Health Club
Enjoy access to our onsite health club during your stay at Mercure St Helens, perfect for those looking to stay active and relaxed while away from home.

Dining and Entertainment Options
Indulge in a delicious meal at our restaurant, Ninety Two, or unwind with a drink at Ninety Two Bar & Lounge while catching up on the latest BT Sports channels.

Experience comfort, convenience, and top-notch service at Mercure St Helens. Book your stay now and make the most of your visit to this vibrant city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAN

Location

Guest Reviews

8.2
Based on 2835 reviews
Cleanliness: 6.5
Service: 9.2
Location: 9.5
Room Quality: 8
Amenities: 7.8
Value for Money: 8.5
Food and Beverage: 7.3
Overall Experience: 8.8
A
Alexander • solo_traveller • de
6
2026-10-15 • via Nuitee
A
Anthony • couple • gb
6
Cons:

I never recieved my 50 pound deposit back

2026-10-15 • via Nuitee
K
Kocziha • solo_traveller • hu
10
2026-10-14 • via Nuitee
M
Manuel • extended_group • cl
8
I felt comfortable with the service and the place in general.
Pros:

Overall, I thought the hotel was excellent; the service and staff were very cordial and friendly, and I felt very comfortable.

Cons:

There was a leak in the room just outside the bathroom (I think it was from the air conditioner), and the A/C control unit wasn't working properly (the buttons), so I couldn't adjust the airflow effectively.

2026-10-12 • via Nuitee
K
Karen • couple • im
9
2026-10-11 • via Nuitee
T
Tom • couple • gb
5
2026-10-11 • via Nuitee
E
Eriaye • solo_traveller • gb
8
2026-10-10 • via Nuitee
M
Maran • solo_traveller • gb
2
Cleanliness is the main factor for hospitality sector. The hotel failed to delivery the basics.
Pros:

Nothing

Cons:

Staff are wonderful

2026-10-09 • via Nuitee
L
Liz • couple • ie
10
Nice stay, close to shops and food places. We visit family, so this hotel is close to them also.
Cons:

The fact that £50 had to be paid upfront, even though accommodation was paid in advance in full was pretty annoying. What is it even for. We're 2 older people who regularly use the hotel. What is it for?

2026-10-09 • via Nuitee
J
Jane • couple • gb
8
Very comfortable breakfast was lovely the staff where great to
Pros:

Very pretty and clean

Cons:

The noise of the air con even when it was off

2026-10-07 • via Nuitee
P
Peter • couple • gb
9
Great stay as expected
Pros:

Comfy, clean and modern

Cons:

Nothing

2026-10-07 • via Nuitee
L
Laurence • couple • gb
8
will go again on our next trip, its the best option in the town
Pros:

the location and facilities were first class. we particularly liked the proximity to all areas

Cons:

Staff need to go to charm school

2026-09-19 • via Nuitee
E
Elizabeth • solo_traveller • gb
8
Would stay again
Pros:

Good location

Cons:

Bathroom damage to the door and some black spots could be mold

2026-09-19 • via Nuitee
L
Linda • solo_traveller • gb
8
2026-09-19 • via Nuitee
V
Victoria • solo_traveller • gb
6
Clean and friendly, a place to lay one’s head.
Pros:

Room was big and bed was comfortable. Facilities were good, and it was nice to have robe and slippers available. The complimentary drinks in the fridge was also a great touch.
Breakfast was good.

Cons:

Lighting in the room could have been better. It was perfect in the evening when relaxing, but in the morning needing more light to get ready the room was dark.
The evening food was terrible, I am sorry to say. I ordered an egg mayo and watercress sandwich and a baked potato with cheese.
The sandwich didn’t have watercress, but wilted iceberg lettuce. The egg mayo was very grainy and only the smallest amount of egg inside.
The potato was so badly cooked. It was simultaneously wet (overcooked), and had a grainy texture. The cheese was congealed, and overall the taste was very bad.

2026-09-17 • via Nuitee
T
Tinu • extended_group • gb
7
2026-09-16 • via Nuitee
A
Allie • couple • gb
10
2026-09-14 • via Nuitee
F
Flora • solo_traveller • gb
8
Pros:

Good location, comfortable bed, nice facilities.

Cons:

Pool looked a little tired, but sauna and steam room were good.

2026-09-14 • via Nuitee
J
Juan Jose • couple • es
10
2026-09-14 • via Nuitee
R
Robert • couple • gb
10
Great hotel, see you next year!
Pros:

We were at Reminisce festival so it was location location location for us.

Cons:

Nothing.

2026-09-13 • via Nuitee