Mercure St Helens

Great place to stay. Gym is a huge bonus

Room was spacious, modern & clean.
Parking was easy, safe & free.
Breakfast was very good 👍

Clean room, comfy bed friendly staff.

Nice reasonably priced hotel not too far from town... Probably best hotel in town to be fair and a lot cheaper than staying in Liverpool

Lovely location an very clean

Arrived just as a coach full of Spanish travellers arrived so we headed to the bar to wait to check in. After checking in and reaching our room were dismayed to see bathroom had a leak and the floor was covered in water. We were told hotel was fully booked (a wedding party was taking place) but the lovely receptionist managed to swap rooms for us but unfortunately this was on a lower floor above the party. The new room was very clean and warm- too warm with the temperature measuring 26.7degrees so we needed the air conditioning on- very noisy and hot! A lot of noise from the wedding music too! Just unfortunate!

Staff were very friendly. Nothing was too much
trouble. Comfy bed.

Nice, clean, efficient staff.

Great time and serene atmosphere. Lots of dining options nearby and cinemas too.

Pleasant hotel with friendly and helpful staff, room was spacious and comfortable. The hotel is convenient for the Totally Wicked Stadium

A quiet oasis in the middle of a traffic infested area. Amy on Reception went above normal help to make our stay a happy one.

Terrible service at check in, we waited for around 25 mins for somebody to check us in.

Staff were great, plenty of food choices on menu.

Rooms are clean and roomy.

N/A

One of the nicest hotels we have stayed in. The staff were all friendly, welcoming and efficient. The facilities were excellent, and parking was very easy. All round, the hotel was nice and clean. Food was very good, especially the breakfast, tasty, hot and plenty. It was an easy walk into the town. All round, a great experience for us, highly recommended.

Clearly had been a great hotel but somewhat needs a refurb. Room was well appointed, fridge was a nice surprise. However, one towel was full of holes, and the beds were VERY uncomfortable due to the mattresses being well past their best. We requested, and we're promised that the mattresses would be changed while we were out for the day, however on our late return if it had been changed then only worth another past-it mattress.

Wedding at the hotel and noise level is extremely bad. We have asked to change rooms but they said it was fully booked.
Music is very loud and its impossible to sleep. Its a shame we were not told beforehand...
We will ask for a refund but knowing these kind of hotels, i doubt we will get anything.

The staff were very helpful

The manager was very rude he went under my table and took a bootle of un opened vodka wich had not been opened and was in a bag had no right it was a present he put it at reception he had no right to look under my table my first room wat was allocated had no aircom working so the hotel moved us it was the manager wat spoilt out night I was not even drinking and we was at a family wedding

Comfy bed, friendly staff. Spacious room and perfect facilities