Best Western Palace Hotel & Casino

Hotels
7.5 (2552 reviews)
Central Promenade , Douglas , gb

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good views
Cons:
Cleanliness issues
Dated rooms
Unreliable amenities

Categories

Cleanliness
6.5
Several reviews mentioned unpleasant smells and the need for cleaning in common areas.
Service
8.5
Positive mentions of friendly and helpful staff throughout several reviews.
Location
8.5
Consistently highlighted as a great aspect with good access to the promenade and beach.
Room Quality
7
Rooms were described as tired or dated by multiple reviewers.
Amenities
7
Mixed reviews noted the pool as a positive, but other amenities like the bathroom facilities had issues.
Value for Money
8
General sentiment of decent value for food and services offered.
Food and Beverage
7
Food quality varies; some reviewers praised it while others had negative comments about restaurant experiences.
Overall Experience
7.5
Overall sentiment shows a blend of enjoyment with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:11

Property Description

Luxurious Accommodation with Stunning Sea Views

The Best Western Palace Hotel offers a luxurious stay with modern rooms equipped with all the necessary amenities. Enjoy breathtaking sea views from selected rooms, along with free WiFi throughout the property.

Indulge in Delicious Dining Options

Savor delicious meals at the Paragon Bar and Restaurant, offering a variety of options for breakfast, lunch, and dinner. Don't miss out on the evening carvery for a satisfying dining experience.

Relax and Unwind at the Palace Health Club

Take advantage of the hotel's health club, featuring an indoor pool, gym, sauna, steam room, and more, all while enjoying panoramic sea views. Pamper yourself with a spa bath and lounge area for light meals by the pool.

Experience luxury, comfort, and entertainment at Best Western Palace Hotel - book your stay now for an unforgettable experience.

Important information:

Please note the property will contact guests when a booking is subject to the group policies.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

7.5
Based on 2552 reviews
Cleanliness: 6.5
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 7
Value for Money: 8
Food and Beverage: 7
Overall Experience: 7.5
H
HELMUT • couple • gb
7
a good stay as always here.
Pros:

Great view and good parking

2026-05-16 • via Nuitee
K
Kishor • family_with_children • gb
8
2026-05-16 • via Nuitee
J
John • solo_traveller • gb
8
An overall good stay.
Pros:

The downstairs access was very good for my 2 disabled companions.
The restaurant food was nice when we were allowed to use it.
The staff were very helpful and nice.

Cons:

We were placed in a room just above a huge kitchen extractor fan!
We were placed too far from the lift!
The key cards kept having to be reprogrammed.

2026-05-16 • via Nuitee
P
Paul • extended_group • gb
7
Pros:

Breakfast, Bar, Casino

Cons:

Some noise from AirCon outside window.

2026-05-15 • via Nuitee
P
Peter • family_with_children • gb
10
Excellent
Pros:

Breakfast room with view

2026-05-15 • via Nuitee
J
John • couple • gb
7
2026-05-15 • via Nuitee
H
H329VUdarrens • Solo travel
2
Dated, unloved, worn - that describes this hotel in just 3 words
Pros:

Extremely poor visit, to say this hotel is dated is an understatement. It couldn't look further from the truth on the website and the other reviews say it all. The front entrance is like something from the 1970's, squeaky glass door and unwelcoming lobby area rings alarm bells straight away. The walk upstairs to the room sees a worn carpet, hand rails either chipped or missing paint. The whole feel of the place is one of it needs so much TLC. The room (216) is the same - worn carpet, worn & stained chairs, a very noisy room as it overlooks a flat roof with some sort of constant generator noise meaning you have to close the window to get any sort of peace. The shower is either scolding hot one minute and freezing cold the next. The kettle had a split in the front so water leaked everywhere, somewhat of a H & S issue. Cannot believe that the company care that little of how a hotel should look and not expect some constructive criticism when it doesn't really meet the basic standard of what you would expect from what is classified on the website as a 4 star hotel. Believe me it is far away from that rating. The 1 star is no reflection on the staff, mainly in the restaurant, who were really good.

2026-05-14 • via Tripadvisor
V
Victoria • couple • gb
5
Good value for money in the IOM
Pros:

Location and sea front with the new bar

Cons:

Dated decor in the rooms

2026-05-12 • via Nuitee
B
Bridget • couple • gb
8
Was great
Pros:

Everything was great just wished we had booked earlier so we could maybe we could have got suite like last 2 visits

2026-05-12 • via Nuitee
M
Michelle • solo_traveller • gb
10
2026-05-11 • via Nuitee
J
John • extended_group • gb
8
Very enjoyable
Pros:

Good amenities

Cons:

The external look of the hotel

2026-05-11 • via Nuitee
E
Eif • couple • gb
8
Was adequate
Pros:

Breakfast was good

Cons:

Evening meal - Did not like having to sit in a Bar, preference would have been a quiet Dinning room, with a better menu

2026-05-11 • via Nuitee
J
Joan Hazel • couple • gb
7
Great location with good facilities.
Pros:

Great location. Helpful friendly staff. Parking on site. Had a sea view room which was lovely.

Cons:

Had a 3 night stay and room wasn't serviced at all throughout the stay despite being out for a good chunk of the day. Had to get replacement tea/coffee room supplies ourselves.

2026-05-10 • via Nuitee
A
alex • family_with_children • gb
2
Clean which is the only positive. Dated, rude, poor facilities and incredibly overpriced.
Pros:

Room was clean which is always the basic which is good and breakfast staff were friendly.

Cons:

Property is incredibly dated, overpriced and staff (other than breakfast) were incredibly rude, unhelpful and not welcoming at all. Management were emailed and no resolution offered.

2026-05-09 • via Nuitee
S
Stephen • extended_group • gb
9
2026-05-09 • via Nuitee
T
TRACY • solo_traveller • gb
5
Pros:

It wasn't noisy.

Cons:

Could put a rail for shower head to go up/down. If long hair don't want to wash every time you shower.

2026-05-09 • via Nuitee
E
Eduard • couple • be
5
Het hotel is aan renovatie toe.
Pros:

Vriendelijk personeel en grote parking

Cons:

Eerst na 3 dagen onderhoud kamer.
De privé inbeslagname van het restaurant.

2026-05-08 • via Nuitee
L
Lynne • couple • gb
9
2026-05-08 • via Nuitee
G
Graham • couple • gb
10
Brilliant location and more relax will come back again
Pros:

Will come back again

Cons:

Nope

2026-05-08 • via Nuitee
D
Dellroy • solo_traveller • gb
6
Great views, clean bedroom, friendly hospitality staff, great food,Issue with Key card bedroom acces
Pros:

The views were spectacular, most of the staff were friendly ,polite and professional, great choice of food breakfast and evening meal. I loved how clean the room was and the attention to detail from the hospitality staff, nothing was too much trouble including accessing fresh towels.

Cons:

Staff training, just one member of reception staff had no insight into making customers feel welcome, rude and condescending. I had issues with my key card from the very first day which continued until I left 4 days later. She blamed me for placing the key card next to my phone (assumption), then refused to accept that I had kept the key card in a separate pocket having understood that the magnetic strip can be affect by phones, magnets etc. On the last day I approached the hospitality staff who initially had the same problem with my key. After three attempts the key card worked, she explained that they were having lots of issue with the key cards.

2026-05-08 • via Nuitee