Wingate by Wyndham Buckhannon

Not being warned the facility was recently damaged by a recent flood, causing is to stay at another facility. Causing us to pay a walk in price at another hotel.

The condition of the motel wasn't disclosed when booked. Elevators not working, Noise until early morning hours because the room doors had see through cracks around the jams. I will never stay at this location ever. I've stayed at this location several times when it was Hampton and was well satisfied with price and stay.

Let’s see. It was under construction. No breakfast, no elevator and the front desk attendant made fun of my accent.

They had a flood back in July, everything on the bottom floor was ruined and they are still in the process of cleaning in order to fix it up. The pool and gym were not available, which was fine with us, there was no breakfast, there were no rooms on the first floor, and the elevators did not work. We had to carry our suitcases and our bags up two flights of steps. No one ever called us to let us know the condition of the hotel ahead of time. They did apologize that no one called us, but it definitely would have been good to know the condition of the hotel ahead of our arrival. If someone is handicapped and can't do steps, or if you were hoping for a free breakfast they promised, you would be disappointed.

Booking needs to take better care of keeping these hotel listings up to date as we had reserved this room weeks in advance , yet once we arrived the hotels was going through a massive upgrade. Paint on the floors, walls without paint the staircase was dirty and uncovered and flimby. Worst of all when we arrived the clerk informed us that the 1st floor was flooded and our room would be on the 3rd floor. However the elevator was not working. The wife and I could hardly make up the steeps. The clerk kept insisting we cancel our stay, but we had no where else to go that night. Although the beds were comfortable and we had a warm shower.. getting to the room was the biggest challenge and the night clark had a very bad attitude.

Flood renovations meant there was no elevator, no breakfast, no pool, without any compensation for these problems.

Place was flooded, I booked months ahead no one called to notify that hotel was flooded, due to flooding no breakfast was provided and no discount was given!

None of the mentioned amenities were available and staff was incredibly rude. Issues of water damage and clear mold and mildew in the building. Also a ln insect issue was clearly visible and a lack of cleanliness.

They didn’t notify us that the pool the gym and breakfast was not available. The price was with all the facilities yet we didn’t get a price reduction for paying for all the facilities that we couldn’t use. Also had to carry all our luggage up stairs because the elevator was out.

What I didn't like they had a flood there I wasn't informed about it until 40 minutes before arriving,. I had driven a long way to stay in Buchanan. The whole bottom floor was under construction which is okey but I didn't like being charged full price for my room. No pool no breakfast under construction. Trust me I'm glad they're repairing everything. I've stayed here before and was a great stay but being charged full price for my room when I had no other choice at the last minute isn't good.. like I said I'm glad they're on the road to recovery and the staff were awesome. But should be given some type of discount for my stay.

Building under full renovation following flood damage. No amenities available due to this. Elevators not operational. Much to pricey due to so much damage to facility.

The property was in the process of being renovated due to a flood that happened a month earlier. It smelled like mildew and still was very damp feeling. The first floor was basically shut down. The only floors that had rooms were the second and third. We stayed in the third floor and it still had a mildewy smell. There was no breakfast, even though it was advertised that they did have it. The price was very expensive for having to stay in those conditions. The elevators were down as well, so we had to tote our stuff to the third floor. They didn’t give us a voucher for breakfast or anything. They just said sorry we were flooded. When you’re charging almost $150 per night to stay under those conditions that is ridiculous.

elevator doesn't work the room was derty we told the receptionist and she told us that there where no cleaners available we ask if there was a diferente room and she said no so I left it need a refund!!

The smell but of course I know they had a flood due to the rain the week before

Elevator out, no breakfast, no wifi. Poor air quality. Hotel under renovations