Hampton Inn Billings

Hotels
•
Hampton Inn
8.7 (193 reviews)
5110 Southgate Drive , Billings , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Comfortable beds
Cons:
Cleanliness issues
Room service problems

Categories

Cleanliness
7.78
Issues with room cleanliness and lack of toiletries reported.
Service
9.25
Staff were described as caring and responsive, particularly Megan at the front desk.
Location
8.79
Location was mentioned favorably as a positive aspect.
Room Quality
8.24
Mixed sentiments; comfort was high but had electronics issues.
Amenities
8.77
Breakfast and bed quality were praised.
Value for Money
8.73
Decent rate for the accommodation provided.
Food and Beverage
9.28
Best breakfast buffet ever, with good food options.
Overall Experience
8.75
Overall experience rated positively, despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:57

Property Description

Convenient Location and Complimentary Amenities
Located just off motorway I-90 and a short distance from downtown Billings, Montana, the Hampton Inn Billings offers a convenient stay with complimentary perks such as a daily hot breakfast buffet.

Comfortable Accommodations and Leisure Facilities
The hotel provides a range of amenities for guest comfort, including in-room coffeemakers, free weekday newspapers, and an indoor swimming pool. Guests can also dine at the on-site Fiddlers Green restaurant.

Nearby Attractions and Entertainment Options
Explore the area's attractions like the historic Billings Train Depot and ZooMontana wildlife park, both a quick drive away. Additionally, golf courses, shopping centers, and dining options are easily accessible from the hotel.

Book your stay at the Hampton Inn Billings for a convenient and enjoyable experience.

Important information:

The property is currently undergoing renovations. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available. Please note that the pool and pool area will not be available until the end of April 2017.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 193 reviews
Cleanliness: 7.78
Service: 9.25
Location: 8.79
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 8.75
L
Layne • solo_traveller • us
9
Pros:

The staff was awesome and very friendly

Cons:

The heater would only go to 71 and it was freezing outside so would have liked it a touch warmer

2026-01-25 • via Nuitee
D
DeAnna • couple • us
4
Don’t stay here!
Pros:

Decent location.

Cons:

Bug traps under bed next to nightstand. Third floor (where our room was located) hallway air was freezing cold, likely 35°-45°…to the point guests should not have been assigned rooms on the third floor. Snappy attitude from female staff.

2026-01-24 • via Nuitee
D
Dani • extended_group • us
9
Good experience.
Pros:

Clean hotel and nice staff.

Cons:

Hot tub was too chemically.

2026-01-16 • via Nuitee
E
Edith • couple • us
8
2026-01-15 • via Nuitee
L
Linda • couple • us
10
2026-01-02 • via Nuitee
J
JoyT668 • Couples • Coeur d'Alene, Idaho
10
WONDERFUL!!
Pros:

This hotel had it all!! Service, comfort, cleanliness, and you could tell that the employees really cared!!
Megan, in particular, at the front desk was AMAZING and made sure everything about our stay was over-the-top outstanding!!
Would HIGHLY recommend this hotel - and only regret we traveled home a different route so we could have stayed there again!

2025-12-14 • via Tripadvisor
S
Sterner • family_with_children • us
9
I asked staff to clean room, bc we didn't have any tissues/toilet paper. Wasn't replaced.
Pros:

Lots of options and food was good.

Cons:

N/A

2025-10-22 • via Nuitee
M
Michael • extended_group • us
8
Served it’s purpose
Pros:

Location

Cons:

Issues with electronics

2025-10-21 • via Nuitee
C
Connie • couple • us
8
Pros:

breakfast and the bed were good

Cons:

the shower pressure and the pillows

2025-10-18 • via Nuitee
E
Elizabeth • couple • us
10
2025-10-17 • via Nuitee
A
Alexandru • couple • ro
8
2025-10-08 • via Nuitee
E
Evelyn • couple • us
10
2025-10-06 • via Nuitee
J
Jeri • extended_group • us
10
2025-09-30 • via Nuitee
R
Rebecca • couple • us
9
2025-09-29 • via Nuitee
K
Kim • friends
10
Pros:

Excellent stay

2025-09-21 • via Nuitee
J
James • family
10
Pros:

Best breakfast buffet ever and super helpful staff. Look forward to staying here in the future.

2025-09-19 • via Nuitee
L
Lucinda • family
4
Pros:

Not a good experience

2025-09-08 • via Nuitee
J
Jeremy • couple • us
9
2025-09-04 • via Nuitee
W
Wesnitzer • couple • us
9
2025-08-24 • via Nuitee
V
Voyager11198630630 • Family
2
Safety concerns brought to the hotel the hotel says it didn't happen.
Pros:

Safety concerns for women and children. Do not stay here if you are traveling alone. Room numbers announced by staff in the lobby while other people were present. The hotel's response to this complaint is "your room was on the 3rd floor not the first and there was no exterior door to your room. There are no safety concerns ". Housekeeping used a master key and entered my room without knocking. The hotel's response to this complaint is "it didn't happen". This hotel specializes in gaslighting. I am a gold level member, and I called the Hilton Honors number to complain. I have a case number for my escalation. I asked for assistance in speaking with the property and I was told they can not assist. I asked for something in writing and I was told that will not happen. The representative then hung up on me. Prior to making this post I tried to resolve the situation with the hotel, and the corporation the hotel is affiliated. Since there is no resolution and the company tells me the incident I was present for didn't happen, I am left with no other choice but to let the public know about this property.

2025-08-11 • via Tripadvisor