Hampton Inn & Suites Charleston-West Ashley

Hotels
•
Hampton Inn
8.6 (672 reviews)
678 Citadel Haven Drive , Charleston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Decent amenities
Cons:
Mustiness in hallways
Issues with room quality

Categories

Cleanliness
8.41
Rooms are generally clean and well maintained, though some concerns were raised about mustiness in the hallway.
Service
9.08
Staff were described as friendly and helpful across multiple reviews.
Location
9.12
Strategically located for easy access to events and attractions.
Room Quality
8.07
Most rooms are comfortable but some specific issues were noted, such as a poorly functioning AC unit and issues with bathroom fixtures.
Amenities
8.8
Good selection of amenities, including a nice pool and decent breakfast options.
Value for Money
8.56
Generally considered fair value, especially when high standards are met.
Food and Beverage
8.11
Breakfast quality was mixed; some guests enjoyed it while others found it lacking.
Overall Experience
8.68
Overall experience is favorable, with multiple guests indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:43

Property Description

Convenient Location
Located just a mile from Citadel Mall and a short drive to downtown Charleston, our hotel offers easy access to the city's attractions and shopping destinations.

Amenities Galore
Enjoy our outdoor pool, complimentary Wi-Fi, and a delicious buffet breakfast served daily. Need a snack or a drink? Our Suite Shop is open 24/7 for your convenience.

Comfort and Convenience
Relax in our spacious rooms equipped with all the essentials, including a coffee maker and work desk. Take advantage of our free gym access, business center, and laundry facilities during your stay.

Ready to experience comfort and convenience in Charleston? Book your stay at Hampton Inn and Suites Charleston-West Ashley now.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 672 reviews
Cleanliness: 8.41
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.8
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.68
J
Jack • solo_traveller • us
8
Might just pass
Pros:

It was near Costco

Cons:

Service staff were non existent. We waited 4 days to get our room cleaned a towels and that after we asked for service three times. They gave us a handicapped room and we DIDNT ask for it

2026-05-30 • via Nuitee
C
Clyde • couple • us
9
We enjoyed our stay. It met our needs nicely.
Pros:

Very good breakfast options!

Cons:

Our shower door would not stay closed.

2026-05-27 • via Nuitee
G
Gerard • couple • us
10
2026-05-25 • via Nuitee
M
Maria • couple • us
8
Pros:

The location was a good location, close to nearby shopping and restaurants. There was a CVS Pharmacy close by. The elevator was super slow and the rug in there was full of dog hairs. There were big gaps in the door and you could hear everything going in the hallway. There was also a red spot on one of the pillowcases and on the wall. I am not sure if it was lipstick, candy, or blood. It kind of freaked me out.

Cons:

More cleanness in the room.

2026-05-20 • via Nuitee
B
Baker • couple • us
9
2026-05-12 • via Nuitee
P
Pearl • solo_traveller • us
7
I came for a graduation and only slept there.
Pros:

It was ok, nothing special. Food was hot and area was clean.

Cons:

The carpet in the entrance sitting area very dirty.i

2026-05-11 • via Nuitee
S
SRQScottie • Couples • Glasgow, Scotland
10
Excellent
Pros:

Looks like the hotel has been renovated within the last year or so. The decor was fresh and welcoming with a hint of Southern style. The public areas were well appointed and the rooms well equipped with anything guests could need.
Breakfast was perfectly adequate and replenished quickly with coffee and hot water urns topped up and piping hot.
All staff we encountered were warm and friendly and took a real pride in their surroundings.
Will happily return and would certainly recommend.

Handy for visiting downtown historic Charleston and the surrounding areas and plenty of dining and shopping options nearby.

2026-05-07 • via Tripadvisor
K
Kara • solo_traveller • us
9
2026-05-07 • via Nuitee
L
Laura • solo_traveller • us
1
Ghetto
Pros:

Nothing

Cons:

Smelled musty. Dirty rugs.
Our room view was a roof and mechanicals.
Connecting for was like being in the and room... bad.

2026-05-06 • via Nuitee
6
658charlesj • Couples
10
Covenience to MUSC.
Pros:

Nice, clean, friendly, convienent hotel. My wife had a procedure at MUSC. Hotel is only about 15 minutes from the hospital. Will stay at this hotel for any future visits to Charleston.

2026-05-04 • via Tripadvisor
M
Maureen • extended_group • us
10
2026-05-01 • via Nuitee
E
Everette • couple • us
8
2026-04-27 • via Nuitee
T
Tammy • solo_traveller • us
10
Great stay
Pros:

Will be back!!

2026-04-26 • via Nuitee
P
Paul • couple • us
10
2026-04-25 • via Nuitee
S
Sam • couple • us
8
Entirely adequate overnight stop for Charleston, especially for med visits. It’s not a luxury hotel, but it’s convenien
Pros:

Well-located for West Ashley and downtown medical facilities.

Cons:

Smells a bit musty in the halls, most likely from the carpets.

2026-04-25 • via Nuitee
S
Steve • couple • us
9
2026-04-25 • via Nuitee
T
TMNags • Couples • Blaine, Minnesota
10
Great Hotel Clean and Comfortable
Pros:

After just staying at the worst Hampton ever in St Augustine Beach and questioning any Hamptons we stayed here. It was back up to the quality we expect from Hampton! Very clean rooms and common areas, very friendly staff and the breakfast was fully stock and hot. Would recommend staying here if you are in Charleston!

2026-04-20 • via Tripadvisor
L
Larin • family_with_children • us
9
2026-04-20 • via Nuitee
3
318lynnk • Couples • Baltimore, Maryland
10
A Step Above
Pros:

This Hampton Inn is a step above. It is the little details that make it a worthy visit.
The room was clean, the bed linens crisp, etc. The fitness center was outside the main building in a building by itself. It was clean, every machine was working.. and when the maintenance man came in.. I asked him to lower the temperature and he said "Sure." He came back later to check to see if it was ok. The breakfast buffet was the standard fare but it was prepared better. The egg omelette was fresh and hot and so were the potatoes.The hotel was recently renovated (past 1-2 years and they are keeping up with this renovation to make sure things are maintained.

2026-04-19 • via Tripadvisor
J
Jennifer • couple • us
8
Good value outside of the city
Pros:

Better rates than paying to stay in downtown Charleston. Coffee and breakfast included. About 15 min from downtown.

2026-04-16 • via Nuitee