Hampton Inn & Suites Charleston-West Ashley

Hotels
•
Hampton Inn
8.6 (736 reviews)
678 Citadel Haven Drive , Charleston , US
+1 843-573-1200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Decent amenities
Cons:
Mustiness in hallways
Issues with room quality

Categories

Cleanliness
8.41
Rooms are generally clean and well maintained, though some concerns were raised about mustiness in the hallway.
Service
9.08
Staff were described as friendly and helpful across multiple reviews.
Location
9.12
Strategically located for easy access to events and attractions.
Room Quality
8.07
Most rooms are comfortable but some specific issues were noted, such as a poorly functioning AC unit and issues with bathroom fixtures.
Amenities
8.8
Good selection of amenities, including a nice pool and decent breakfast options.
Value for Money
8.56
Generally considered fair value, especially when high standards are met.
Food and Beverage
8.11
Breakfast quality was mixed; some guests enjoyed it while others found it lacking.
Overall Experience
8.68
Overall experience is favorable, with multiple guests indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:43

Property Description

Convenient Location
Located just a mile from Citadel Mall and a short drive to downtown Charleston, our hotel offers easy access to the city's attractions and shopping destinations.

Amenities Galore
Enjoy our outdoor pool, complimentary Wi-Fi, and a delicious buffet breakfast served daily. Need a snack or a drink? Our Suite Shop is open 24/7 for your convenience.

Comfort and Convenience
Relax in our spacious rooms equipped with all the essentials, including a coffee maker and work desk. Take advantage of our free gym access, business center, and laundry facilities during your stay.

Ready to experience comfort and convenience in Charleston? Book your stay at Hampton Inn and Suites Charleston-West Ashley now.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 736 reviews
Cleanliness: 8.41
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.8
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.68
M
Margaret • couple • us
10
Staff was wonderful-very helpful. The room, hotel location was excellent. We would stay in this loc
Pros:

N/A

Cons:

N/A

2026-09-15 • via Nuitee
C
Carmen • couple • us
10
NOS ROBARON UNA CHAQUETA AZUL Y UN VESTIDO ROJO
Pros:

Me encanta el hotel , es muy elegante, el cuarto esta muy bien y cómodo

Cons:

Nunca he dejado nada en ningún viaje por el mundo, esta vez deje una chaqueta de mi esposo y mi vestido rojo que lo use una vez, llamamos de inmediato al hotel, mi esposo llamo, y le comentaron que en una web expusiera su problema, la chica de la recepción que era una chica joven, afroamericana, no quiso ir a buscar la ropa al cuarto , era el cuarto 217, ni tampoco darnos una situación. Después de anotarnos en esa famosa web, volvimos a llamar y dijeron que no habían encontrado nada, simplemente o las personas que limpian lo robaron o la persona que checa la habitación lo robo. Una tristeza no volveremos a ir mas a ese hotel.

2026-09-15 • via Nuitee
J
JoLynn • solo_traveller • us
10
2026-09-11 • via Nuitee
L
Lisa • couple • us
9
2026-09-04 • via Nuitee
C
charly • solo_traveller • us
10
2026-09-03 • via Nuitee
S
Sally • solo_traveller • us
9
Pros:

Location was perfect for HS reunion activities

Cons:

Fridge in room would not get cold

2026-08-30 • via Nuitee
C
Carmen • couple • us
10
Maravillosa, elegante y vuelvo
Pros:

Me encanto, super amable las personas que trabajan ahi, el cuarto con espacio para trabajar, ademas tenia un escritorio, un televisor que decía bienvenida Carmen, el lugar muy lindo, a los alrededores estábamos cerca de todo. También cerca de la playa. Lo voy a pedir de nuevo, super seguro.

Cons:

Solo un detalle en la puerta del baño que no se cerraba, pero el resto excelente. En general. La cama super confortable, nos encanto la vista daba a la calle, y se veía los rayos, la tormenta tampoco nos afecto porque ese lugar no se inunda ni la calle.

2026-08-24 • via Nuitee
H
holly • family_with_children • us
10
Great stay
Pros:

Great property. Clean and convenient

Cons:

All good

2026-08-20 • via Nuitee
Y
Yasser • couple • us
9
Very nice place quiet and safe and clean
Pros:

Good

Cons:

System transaction and charge is not correct

2026-08-20 • via Nuitee
D
Donna • solo_traveller • us
10
Wonderful place to stay, 10 miles from downtown Charleston!
Pros:

Friendly, beautiful hotel and great breakfast!

2026-08-14 • via Nuitee
M
Madison • solo_traveller • us
10
2026-08-13 • via Nuitee
E
Eva • solo_traveller • cz
7
Pros:

Vše bylo čisté, personál ochotný a vstřícný

Cons:

Snídaně byly velmi skromné, chybělo mi čerstvé ovoce a zelenina. Výběr všeho byl velmi malý.

2026-08-13 • via Nuitee
S
Steven • couple • us
8
2026-08-12 • via Nuitee
S
Saunda • couple • us
10
This is our favorite location for staying when we come to Charleston SC
Pros:

I appreciated a clean spacious room with a sofa and a tray table so that I could use my computer and have my snack snacks
I also appreciated having a welcome message on the TV using my name when I entered the room

Cons:

N/A

2026-08-10 • via Nuitee
J
Jiyun • family_with_children • us
10
2026-08-09 • via Nuitee
T
Tomas • couple • us
10
Pros:

Clean, nice staff

2026-08-09 • via Nuitee
J
Justin • couple • us
7
Very peaceful no issues. No bugs the smell was unpleasant from the soap they use to clean.
Pros:

The Cleanliness, it’s very peaceful

Cons:

Apparently more ppl stay there then it looks like if you park before 7pm don’t move for the rest of the night.

2026-08-08 • via Nuitee
R
Rick • couple • us
10
The entire staff at this location bent over backwards to serve us. smiles and service A++
Pros:

We had booked with Booking.com and it was a nightmare trying to get someone one on the phone at booking.com to changes my reservations. The manager at the Charleston West-ashley fixed everything and went way beyond serving my wife and I do not remember his name but he was kind, attentive and professional. Because of his attitude and service we will indeed stay at Hampton Inns and suites in the future.

Cons:

nothing.

2026-08-05 • via Nuitee
F
Francis R DeBois Jr • solo_traveller • us
8
2026-08-02 • via Nuitee
M
Makonnen • solo_traveller • us
4
Pros:

The staff specifically Mitchell

Cons:

The system was down we wait 6hr to wait checen

2026-08-02 • via Nuitee