Trident Inn & Suites New Orleans

Hotels
7.1 (1989 reviews)
12340 I10 Service Road , New Orleans , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Good location
Nice pool
Cons:
Mold issues
Poor breakfast
Rude staff
Wet carpets

Categories

Cleanliness
5.54
Multiple reviews mention cleanliness issues such as mold and wet carpets.
Service
8.51
Front desk staff received praise, but some complaints about rudeness were noted.
Location
7.55
Close to restaurants and parking security are positive points.
Room Quality
6
Some rooms were clean, but issues like old tubs and wet carpets were highlighted.
Amenities
6.53
Pool was noted as clean and warm, but breakfast quality received negative feedback.
Value for Money
6.49
Hotel is considered affordable but needs updates to facilities.
Food and Beverage
4.54
Terrible breakfast options were mentioned, leading to a low score.
Overall Experience
6.01
Mixed experiences with some positive sentiments about comfort and clean rooms overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:51

Property Description

Luxurious Accommodations
Indulge in comfort at Trident Inn & Suites, where each room features a separate seating area, cable TV, microwave, and refrigerator for your convenience.

Relaxation and Convenience
Take a dip in our refreshing outdoor pool, enjoy free WiFi throughout the property, and benefit from complimentary parking and a 24-hour front desk at your service.

Ideal Location
Located just 15 minutes from the Mercedes-Benz Superdome and a short drive from the vibrant French Quarter, Trident Inn & Suites offers easy access to the best of New Orleans.

Ready to experience comfort and convenience in the heart of the city? Book your stay at Trident Inn & Suites today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Guest Reviews

7.1
Based on 1989 reviews
Cleanliness: 5.54
Service: 8.51
Location: 7.55
Room Quality: 6
Amenities: 6.53
Value for Money: 6.49
Food and Beverage: 4.54
Overall Experience: 6.01
P
Posey couple us
4
2026-08-06 via Nuitee
P
Peter couple us
10
2026-08-05 via Nuitee
E
Eduardo couple br
7
2026-08-04 via Nuitee
B
Busra family_with_children us
2
Pros:

Havuz sabah 11 ve akşam 7’de kapanıyordu. Kullanamadık.

2026-08-04 via Nuitee
S
Suman couple us
1
No staff to attain guest. Waited for 30 min then left
Pros:

Nothing

Cons:

No staff to attain guest. Waited for 30 min then left

2026-08-03 via Nuitee
J
Jevares solo_traveller us
2
2026-08-03 via Nuitee
T
Tara couple us
6
2026-08-03 via Nuitee
M
Markala couple us
1
Don’t go here !!!
Pros:

NOTHING

Cons:

Let’s start off with check in..there was a sign saying 5 minutes so we waited(no rushing) but we had our kids so they letting finally came after 20 plus mins later with a line of ppl…she also had a very nasty attitude she explained to me how much I need to pay okay cool then she asked about my kids I said 2 so the first time she told me 15$ then she said oh yhu staying 2 nights it’s $20..atp I really don’t care how much I’m paying just need to get in the room it was already after 9pm ! So we finally got the keys after she LITERALLY charged my card 3 times ! We going up to the room and we realized the room she put us in was the ONLY room that had the room number written on the wall,umm okay cool go in the room we get the kids to stay by door till we check around and spray everything down(we do this every where we go).so my husband is checkin the room while I’m checking my bank statements to realize all the transactions that was completely,so he checking beds floors ac everything n he’s like let’s go im like huh what happened what do yhu see 👀ITS MFN MOLD OMG the bedSSS were full on it..okay so we goes back down stairs to inform her that she put us in a room that has mold butttt before we can informmmm her she wasn’t at the desk AGAIN there were 2 guys already up there one was waiting to check in and the other was door dash..im normally the type to speak to folks weather they speak first or not but in this case I WAS HOT ! So my husband see my face and he gets upset cause mind yhu not it’s almost 10pm so there is no bell nothing no sign nothing what so ever !!! We get to knocking on the glass at the front desk her so go running out the BATHROOM..so the guys that was there be us was like ma’am yhu can go first cause they seen it in my face! So I get to telling her ma’am this room you put us in has MOLD..

2026-08-03 via Nuitee
S
Shekemia family_with_children us
6
Stay was good, will return if pool area is renovated.
Pros:

Gated community!

Cons:

The pool was slimy, fitness room out of order, staff wasn't verbal about needing a pool pass to swim, vending machines were empty, hallway smells like urine, breakfast was trash, and the parking lot has over 15 cats/kittens running around.

2026-08-02 via Nuitee
E
Encalade extended_group us
10
2026-07-24 via Nuitee
F
Fontenette iii solo_traveller us
1
2026-07-23 via Nuitee
U
Unique solo_traveller us
10
2026-07-23 via Nuitee
T
Timothy solo_traveller us
6
2026-07-22 via Nuitee
D
DeJon solo_traveller us
7
Tried to keep my deposit
Pros:

The room was reasonable priced.

Cons:

They attempted to keep the deposit for the room because the sheets needed to be changed after the stay. No damage just sheets that needed to be cleaned.

2026-07-21 via Nuitee
O
Osvaldo family_with_children cr
8
Bien para su precio
Pros:

Estaba bien para descansar solamente

Cons:

Habían cucarachas y mucho olor a humedad

2026-07-21 via Nuitee
O
Osvaldo family_with_children cr
8
Estuvo bien para su precio
Pros:

Estuvo bien, solamente para dormir

Cons:

La habitación olía muchísimo a humedad y habían cucarachas. Considero que la limpieza puede mejorar

2026-07-21 via Nuitee
Z
Zulqarnain solo_traveller us
5
Pros:

Price

Cons:

Smell in the rooms

2026-07-20 via Nuitee
E
Encalade couple us
10
2026-07-20 via Nuitee
F
Francisco solo_traveller cr
1
Cons:

Tuve problemas con mi reservación hecha en booking, según la persona de recepción no había reservación, por mas q le enseñe el número de reservación el correo la aplicación de booking, no acepto q había una reservación y me tuvo q hacer una nueva y me cobró un monto mayor al de booking, además de tenerme más de una hora ahí viendo como resolvía yo mi problema

2026-07-18 via Nuitee
O
O’Donovan solo_traveller us
10
My day was pretty comfortable. I enjoyed it. I look forward to staying there again.
Pros:

The room was comfortable

Cons:

The breakfast did not stay open an hour later

2026-07-18 via Nuitee