Trident Inn & Suites, New Orleans

Hotels
Independent
6.4 (181 reviews)
12340 I-10 Service Rd, New Orleans, Louisiana, 70128 , New Orleans , US

Facilities

Free breakfast
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Elevator
Fireplace in lobby
Television in common areas
Free breakfast
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Good location
Nice pool
Cons:
Mold issues
Poor breakfast
Rude staff
Wet carpets

Categories

Cleanliness
5.54
Multiple reviews mention cleanliness issues such as mold and wet carpets.
Service
8.51
Front desk staff received praise, but some complaints about rudeness were noted.
Location
7.55
Close to restaurants and parking security are positive points.
Room Quality
6
Some rooms were clean, but issues like old tubs and wet carpets were highlighted.
Amenities
6.53
Pool was noted as clean and warm, but breakfast quality received negative feedback.
Value for Money
6.49
Hotel is considered affordable but needs updates to facilities.
Food and Beverage
4.54
Terrible breakfast options were mentioned, leading to a low score.
Overall Experience
6.01
Mixed experiences with some positive sentiments about comfort and clean rooms overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:51

Property Description

Convenient Amenities
Enjoy complimentary wireless internet access, a cozy lobby fireplace, and a spacious banquet hall for any event.

Delicious Breakfast
Start your day right with a complimentary continental breakfast served daily from 7:00 AM to 9:00 AM.

Featured Amenities
Take advantage of a business center, 24-hour front desk, and multilingual staff. Free self-parking is available on-site.

With a stay at Trident Inn & Suites, New Orleans, experience comfort and convenience in the heart of New Orleans East Area. Book now for a memorable stay!

Important information:

  • The seasonal pool will be open from May 10 to October 31.
  • Pool access available from 11:00 AM to 8:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 5 and up, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 5 and up; guests must have received complete vaccination at least 2 days prior to check-in.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Covid

    Minimum age for negative COVID-19 test result requirement: 5

See all policies

Location

Guest Reviews

6.4
Based on 181 reviews
Cleanliness: 5.54
Service: 8.51
Location: 7.55
Room Quality: 6
Amenities: 6.53
Value for Money: 6.49
Food and Beverage: 4.54
Overall Experience: 6.01
E
Elesia
2
Pros:

A/C unit crawling with ants. My clothes were covered in them.

2025-10-12 via Nuitee
B
Bryant
10
Not bad, not the taj mahal though…
Pros:

Simple breakfast, things were clean inside, bathtub and shower was a little janky, the young lady that checked us in was super helpful and very sweet, overall we would stay again!!

2025-10-11 via Nuitee
E
Eric
10
Pros:

I had a great experience!

2025-10-08 via Nuitee
D
Denise family
10
Pros:

Everything was the best

2025-10-05 via Nuitee
A
Arthelia
6
Pros:

I was 30 mins early checking in and it seemed to be a problem with the receptionist saying that check in was at 3pm

2025-10-04 via Nuitee
Y
Yingtao
2
Pros:

in rm#412, one bed is missing the middle blanket.

2025-09-26 via Nuitee
G
Grace
10
Will be back
Pros:

The front desk staff was great, hotel is close to multiple restaurants, hotel was clean, pool was amazing and beds were super comfortable will definitely be staying again.

2025-09-21 via Nuitee
K
Kim
4
Pros:

The carpet was wet and smells like mildew

2025-09-15 via Nuitee
G
Gary friends
4
Pros:

The staff is very rude and unprofessional, female staff boyfriend standing around the front counter both days we stayed there. They do not provide receipts for your stay and any financial payments.

2025-09-14 via Nuitee
D
Danielle
4
Not great
Pros:

Mold in the shower.
Shower curtain did not stay closed had to shower with it open.
Tv would not work.

2025-09-13 via Nuitee
P
Peter partner
10
Pros:

Clean, quiet room. Friendly staff (and guests). Secure, gated parking. Didn't care for boiled eggs for breakfast, but everything else was great.

2025-09-13 via Nuitee
C
Cassandra
4
White People’s’s breakfast
Pros:

Terrible breakfast, waffles and cereal. Some dry bagels and muffins.

2025-09-09 via Nuitee
V
Verified traveler
8
Pros:

It was a great family trip. Beds were so comfortable and it was very quiet. The only thing was the shower curtain kept opening and water was getting out. They need to put a better curtain rod. But I will stay again.

2025-09-08 via Nuitee
T
Tanisha
6
Pros:

The room was clean but the tub was old and dated. The breakfast was not really breakfast. It consisted of waffles (the waffle iron was extremely dirty), a gallon of milk, yogurt, cereal, and bread. We did not eat any of it and found a Waffle House down the road!

2025-09-07 via Nuitee
C
cyril
2
Pros:

La chambre était humide les lit jamais fait la salle de bain non plus le sol non plus salle, j’ai été obligé de nettoyer moi avec mes lingettes par contre à l’accueil très bien

2025-09-03 via Nuitee
A
Aniyah
10
Pros:

good

2025-09-01 via Nuitee
F
Felicia family_with_children
2
Pros:

Management is very rude. Don’t know how to talk to people.

2025-09-01 via Nuitee
L
Laterrica partner
10
Pros:

I would stay again !

2025-08-30 via Nuitee
R
Ramces
6
Pros:

Nothing

2025-08-22 via Nuitee
F
Flint
10
TRIDENT for the WIN
Pros:

cleanliness and comfort, and staff are great. The pool was remarkably clean and so warm it was perfect ( if warm weather and that temp maintains the pool will probably be great well into the fall ). Internet service was completely OFF on the first night, I guess due to the weather. I didn't care, BUT, there are some people that will complain about anything. I think the TV is tied to the internet so no internet meant no TV, again, I don't care. Since everyone uses a phone to do everything anyway, it was not an inconvenience. What matters, the clean, comfort, & staff were all great.

2025-08-10 via Nuitee