Hampton Inn & Suites Providence-Warwick Airport

There was too many things.

The front desk personnel in my opinion need good customer service relationship, I personally interacted with three different front desk personnel and only one meet industry standard in-terms of customer relationship

Beds to high off the ground. My wife has a handicap and could not easily get in or out of bed.

Pool wasn’t working , phone in room not working to call front desk for info… had to take elevator from 5th floor. Lyft driver didn’t arrive. Hard to locate mgr. Coffee was like warm in the morning carafe. Tv was hard to get regular station. No shuttle to airport.

I booked for 1 night and because I was checking in after midnight they wanted to charge me for 2 nights. I checked in at 12:30 a on 9th and checked out by 9a on 9th.

The TV did not work. The bathroom door was hard to close.

Everything. It was so poorly maintained, nothing worked, it felt like a motel 6 for Hilton money. So many options in this area I wish I chose any other one. The pool was ice cold, cloudy and had sediment in it.

No bar or restaurant

Hot tub was not working, no trash bags in room.. Had to wait an hour after 3pm to check in there was no staff available.

My only complaints would have been the hot tub was not working and no notification it was down, I booked 3 days for this.. and you ran out of hot chocolate 😩😩😩

Staff was unfriendly. When I asked if we could apply AAA or senior discount she said we would have had to do that on line. I never saw a place to do that and since the online booking said our money wouldn’t be taken until we arrived, I thought I could do that then. My elderly 84 year old sister and I were placed on the fourth floor almost the farthest room.
Our first room had no ice bucket and the tv didn’t work. Contacted desk clerk who said someone would
be up with one. After 1/2 hour I went downstairs to inquire and she moved us to the room next door. That room has an ice bucket but we couldn’t get the tv to work. I called the desk 3 times in the next 20 minutes and got no answer. I went down to the desk with my phone ringing and no one was in sight. I said “hello “ several times and the clerk came from down the hall. She scowled at me then said she would get us a different room. We called and she said she put us on the first floor and it had an ice bucket and working tv. It did. However the ice machine on that floor was broken !
I feel like I paid way too much for too little. I always book Hilton line hotels and this one Was so substandard.

Property was clean, love the open space in lobby and sitting area.