Hampton Inn San Antonio Stone Oak

Hotels
•
Hampton Inn
8.4 (376 reviews)
2127 Gold Canyon Drive , San Antonio , us
+1 210-404-1144

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Nice location
Friendly staff
Cons:
Dirty rooms
Poor breakfast quality

Categories

Cleanliness
7.26
Several reviews mentioned cleanliness issues, including dirty rooms and limited housekeeping.
Service
9.73
Mixed reviews; some staff were helpful though there were complaints about service inconsistency.
Location
10
Multiple reviews praised the good location of the hotel.
Room Quality
7.77
Some positives were noted, but cleanliness and old furnishings were criticized.
Amenities
8.22
The amenities received mixed feedback; some were good but the breakfast experience was lacking.
Value for Money
9.25
Good value for location, but issues with certain services may affect perceived value.
Food and Beverage
6.21
Food quality at breakfast was criticized with mention of mold on a bagel.
Overall Experience
8.76
Overall experience was negatively impacted by service and cleanliness issues, but a few positive aspects were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:06

Property Description

Convenient Location

Located just 20 minutes outside of downtown San Antonio and the River Walk, Hampton Inn San Antonio Stone Oak offers a peaceful retreat away from the bustling city center.

Modern Amenities

Guest rooms at the hotel are equipped with free Wi-Fi, on-demand movies, and video games, ensuring a comfortable stay for all guests. The addition of a work desk and coffee maker in each room adds convenience to the overall experience.

Leisure Facilities

Guests can enjoy a refreshing swim in the outdoor pool, stay active at the fitness center, or explore the nearby Northwoods Shopping Center. With attractions like the University of Texas at San Antonio and Six Flags Fiesta Texas just a short drive away, there is something for everyone to enjoy during their stay.

Ready to experience comfort and convenience at Hampton Inn San Antonio Stone Oak? Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Location

Guest Reviews

8.4
Based on 376 reviews
Cleanliness: 7.26
Service: 9.73
Location: 10
Room Quality: 7.77
Amenities: 8.22
Value for Money: 9.25
Food and Beverage: 6.21
Overall Experience: 8.76
A
Amanda • solo_traveller • us
5
Pros:

The front desk staff were nice and polite. .

Cons:

the lady who cooked breakfast looked at people like she was annoyed to be there. Breakfast the first day was not satisfying at all. Bacon and eggs were so over cooked , coffee was watery and there was little varieties. No water, no cream cheese, waffle batter was almost empty at 7am. Our room was comfy but we had to plug in chargers in our bathroom because anything plug into the wall caused the lights to turn off. Carpets and office chair in our room were visible stained.

2026-07-18 • via Nuitee
H
Hunt • family_with_children • us
6
No pool, hard beds
Pros:

I liked that the room was close to a side door so we didn't have to drag our stuff through the lobby.

Cons:

Room phone had no cord, staff was generally indifferent, Only had 1 towel in our room for 3 guests, they charged the $50 incidentals fee twice and didn't give us Honors points for our last night. Breakfast was premade frozen stuff they just reheated. Bed was hard as a rock.

2026-06-22 • via Nuitee
L
Lisa • solo_traveller • us
5
Pros:

Beds were comfortable

Cons:

The desk and table were torn up and had to go to the 3rd floor for Ice. The pool was closed since the week before cause it needed to be cleaned in my opinion it doesn't take 8 days to get a pool cleaned!! Grandson was so disappointed 😞

2026-06-15 • via Nuitee
L
Lucie • solo_traveller • us
8
2026-06-09 • via Nuitee
T
Tiffany • extended_group • us
1
I didn’t stay because they had roaches, had to book elsewhere
Pros:

Parking

Cons:

ROACHES in the rooms. Switched from the first one because of a roach in the bathroom & then the second room also had one. Front desk guy because rude after I didn’t want to take another room and asked for a refund

2026-06-08 • via Nuitee
K
Kay • couple • us
10
Very nice
Pros:

Location for my event

Cons:

Nothing

2026-06-03 • via Nuitee
E
Erick • solo_traveller • us
3
2026-06-01 • via Nuitee
N
Nancy Gabriela • solo_traveller • mx
5
2026-05-05 • via Nuitee
A
Arnold • couple • us
3
Pros:

Parking

Cons:

Out of date, not so clean, stained almost everything

2026-05-02 • via Nuitee
Z
z • solo_traveller • us
1
Na
Pros:

The price and location.

Cons:

I needed shampoo and shower gel, I text them and never got it.Also I arrived around @ 3:45 pm room wasn’t ready.I was told to come back in 30 minutes.Came back @ 4:30 pm and it took like 15 minutes due to the clerk not knowing what to do.Also he wanted to charge me again for the room instead of the accidental deposit.

2026-04-27 • via Nuitee
M
Marla Sofia • solo_traveller • us
7
Pros:

If you need a place just to sleep and be out all day, it's a great place

Cons:

They never got to cleaning the room, not even when i request it

2026-04-11 • via Nuitee
M
MaryAlice • extended_group • us
9
Amazing stay
Pros:

The staff was 100% on point. All staff, not just front desk. Cleaning staff, breakfast staff. Always greeted me and even some held some small convos with me. Very hospitable. They made that place fell like a welcoming safe place.

Cons:

Swimming pool is out right now, would be nice to know online before booking. Need more staff for morning breakfast.

2026-04-06 • via Nuitee
L
Lucio • extended_group • us
1
The is the worst hamppton tha I have stayed at staff in sandals poor customer service and in the day of check out all tr
Pros:

Did not like this property

Cons:

Staff very rood, no breakfast in the morning because morning staff did not show up

2026-04-04 • via Nuitee
A
Alexander • family_with_children • mx
3
Cons:

Attitude from the front desk, clean was dirty, a/c was super noisy, not cheap for that to happen

2026-04-02 • via Nuitee
C
Carla • couple • us
1
2026-03-23 • via Nuitee
S
Scott • couple • us
3
How do you run out of towels in a motel? How do you not keep the breakfast filled?
Pros:

The property was clean. It looked as if it was a decent motel, and we didn’t have any issues with our room.

Cons:

They ran out of towels! They ran out of plates cups and silverware in the breakfast area and food every morning!

2026-03-22 • via Nuitee
M
Manuel • couple • us
10
Pros:

Nice

2026-03-21 • via Nuitee
C
Carlibeth • family_with_children • us
4
During our stay, the staff was not responsive at all. I requested towels at least three times at the front desk, and my
Pros:

location

Cons:

room. staff and service

2026-03-20 • via Nuitee
R
Rosa • solo_traveller • us
9
Pros:

Clean rooms staff super nice

Cons:

A little problem ac on da room wasn't cooling to good

2026-03-16 • via Nuitee
C
Claudia • couple • us
1
2026-03-09 • via Nuitee