Holiday Inn Express - New Albany

Hotels
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Holiday Inn Express
8.4 (775 reviews)
506 W Spring Street , New Albany , US
+1 812-944-4600

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast
Cons:
Cleanliness issues
Maintenance problems
Cold amenities

Categories

Cleanliness
7.93
Several reviews pointed out issues with cleanliness, including bugs and dirt in corners.
Service
9.4
Most reviews emphasized friendly and helpful staff.
Location
8.44
Guests appreciated the convenient location near attractions.
Room Quality
7.89
Concerns about old furniture and maintenance issues were mentioned.
Amenities
7.42
Some amenities like the pool were criticized for being too cold.
Value for Money
8.38
Overall value was considered decent but not exceptional.
Food and Beverage
8.93
Breakfast was generally rated as good.
Overall Experience
8.8
The experience varied, with both positive staff interactions and significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:06

Property Description

Convenient Location
Situated just a short drive from downtown Louisville, Kentucky, the Hampton Inn New Albany offers easy access to local attractions like the Louisville Slugger Museum.

Comfortable Accommodations
Enjoy spacious rooms equipped with modern amenities including a microwave, mini-fridge, and free Wi-Fi. Relax in the indoor pool and catch up on your favorite shows on the cable TV.

Complimentary Services
Start your day with a delicious continental breakfast and take advantage of the free access to the gym and business center. With free parking on site, your stay will be both convenient and stress-free.

Experience comfort and convenience at the Hampton Inn New Albany. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Guest Reviews

8.4
Based on 775 reviews
Cleanliness: 7.93
Service: 9.4
Location: 8.44
Room Quality: 7.89
Amenities: 7.42
Value for Money: 8.38
Food and Beverage: 8.93
Overall Experience: 8.8
T
Thelma • couple • us
5
The person at the desk was personable.
Pros:

The room was comfortable and quiet.

Cons:

The pool was closed (this was the main reason I chose this facility, so that was disappointing)
The floors were not clean. I walked around the room in my bare feet and the bottom of my feet got black. I didn't eat breakfast. I can't eat gluten or dairy. There was only apples and oranges - the oranges were so old they were shriveled and hard. The juice machine was out of order and desperately needed cleaned. The coffee was weak.

2026-10-13 • via Nuitee
N
nhs68 • solo_traveller • us
7
Generally, a reliably comfortable stay -- though a few minor issues keep it from a higher rating.
Pros:

Breakfast was good, especially the fresh fruit and the automated coffee machines.

Cons:

At breakfast, I was disappointed that the juice dispenser was out of order.
In the bathroom, the lighting surrounding the mirror was blindingly BRIGHT, almost hurting my eyes!

2026-10-10 • via Nuitee
A
Andrea • solo_traveller • us
3
Pros:

Location was great for what we were doing in the area.

Cons:

Lobby floors and elevator areas were very dirty. Something had been spilled outside of the elevator area anasd not cleaned up.
Pool was closed for cleaning, after being told that it would be open when I called to inquire about pool open/close times the day prior to our stay.
Breakfast....no juice or water available for kids, out of pancakes and cinnamon rolls for an extended period of time....over 30 minutes, and by then there were several guests waiting and not enough product was brought out.

2026-10-09 • via Nuitee
S
Seth • family_with_children • us
3
i didnt sleep well the bed and blankets we not comfortable
Pros:

breakfast was ok

Cons:

our key didnt work on the 2 day we had to go get it restored,
there was alot of dirt and paper stuff under the beds

2026-10-07 • via Nuitee
S
Shirley • solo_traveller • us
10
Wonderful place to stay.
Pros:

Friendly staff, comfortable beds, clean wonderful brrakfast.

Cons:

Nothing everything was great

2026-09-15 • via Nuitee
P
Patrick • couple • us
9
Nice good value
Pros:

Not new but good

Cons:

Age starting to show

2026-09-13 • via Nuitee
H
Hedgepath • solo_traveller • us
10
Pros:

How friendly the staff was and how clean the room was

Cons:

N/A

2026-09-12 • via Nuitee
J
Jerry • solo_traveller • us
3
Pros:

The breakfast.

Cons:

They down graded my room and charged the same price. I complained and nothing was done about it.

2026-09-09 • via Nuitee
W
Wooten • solo_traveller • us
9
2026-09-07 • via Nuitee
M
Morris • solo_traveller • us
8
Pros:

Everything was good

Cons:

Breakfast could have been a bit better like maybe offering scrambled eggs instead of small omelet and bacon instead of sausage only and different orange juice because it was very watery.

2026-08-24 • via Nuitee
K
Kelcie • couple • us
6
2026-08-23 • via Nuitee
A
Ardean • extended_group • us
10
Pros:

It was great

2026-08-21 • via Nuitee
H
Hardin • solo_traveller • us
9
Veey nice
Pros:

Pool..staff. bed..very relaxing

2026-08-17 • via Nuitee
K
Kevin • solo_traveller • us
8
Pros:

Location

Cons:

The broken elevator

2026-08-15 • via Nuitee
D
Darrell • solo_traveller • us
9
2026-08-10 • via Nuitee
J
Jonathan • family_with_children • us
9
Overall, I would definitely recommend the place.
Pros:

The rooms were well updated, clean, and had plenty of space. The kitchen came equipped with utensils, bowls, plates, pots, and pans. The breakfast was good and free. And the overall value was good.

Cons:

The couch in the living room was uncomfortable to sit on.

2026-08-08 • via Nuitee
G
Gary • couple • us
6
Cons:

Bathroom not properly equipped No safety bars in shower

2026-07-25 • via Nuitee
E
Edge • family_with_children • us
10
2026-07-25 • via Nuitee
W
Wilson • couple • us
2
Cons:

Elevator was broke water fountains was broke no water pressure in the shower

2026-06-29 • via Nuitee
T
Tuttle • solo_traveller • us
9
Pros:

Staff was friendly. Asked front desk about restaurants and she printed out a list for us and gave recommendations. We had a great dinner.

2026-06-29 • via Nuitee