Holiday Inn Express - New Albany

Hotels
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Holiday Inn Express
8.4 (764 reviews)
506 W Spring Street , New Albany , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast
Cons:
Cleanliness issues
Maintenance problems
Cold amenities

Categories

Cleanliness
7.93
Several reviews pointed out issues with cleanliness, including bugs and dirt in corners.
Service
9.4
Most reviews emphasized friendly and helpful staff.
Location
8.44
Guests appreciated the convenient location near attractions.
Room Quality
7.89
Concerns about old furniture and maintenance issues were mentioned.
Amenities
7.42
Some amenities like the pool were criticized for being too cold.
Value for Money
8.38
Overall value was considered decent but not exceptional.
Food and Beverage
8.93
Breakfast was generally rated as good.
Overall Experience
8.8
The experience varied, with both positive staff interactions and significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:06

Property Description

Convenient Location
Situated just a short drive from downtown Louisville, Kentucky, the Hampton Inn New Albany offers easy access to local attractions like the Louisville Slugger Museum.

Comfortable Accommodations
Enjoy spacious rooms equipped with modern amenities including a microwave, mini-fridge, and free Wi-Fi. Relax in the indoor pool and catch up on your favorite shows on the cable TV.

Complimentary Services
Start your day with a delicious continental breakfast and take advantage of the free access to the gym and business center. With free parking on site, your stay will be both convenient and stress-free.

Experience comfort and convenience at the Hampton Inn New Albany. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 764 reviews
Cleanliness: 7.93
Service: 9.4
Location: 8.44
Room Quality: 7.89
Amenities: 7.42
Value for Money: 8.38
Food and Beverage: 8.93
Overall Experience: 8.8
T
Tuttle • solo_traveller • us
9
Pros:

Staff was friendly. Asked front desk about restaurants and she printed out a list for us and gave recommendations. We had a great dinner.

2026-06-29 • via Nuitee
W
Wilson • couple • us
2
Cons:

Elevator was broke water fountains was broke no water pressure in the shower

2026-06-29 • via Nuitee
B
Bridgid • couple • us
8
2026-06-25 • via Nuitee
B
Barnicott • solo_traveller • us
8
2026-06-22 • via Nuitee
C
Christopher • family_with_children • us
10
2026-06-08 • via Nuitee
C
Charles • solo_traveller • us
10
Pros:

It was so clean.

Cons:

Breakfast was lacking

2026-06-04 • via Nuitee
D
David • extended_group • ca
4
Cons:

My shower/bath tub didn't have hot water .

2026-06-02 • via Nuitee
S
Susan • solo_traveller • us
9
2026-06-01 • via Nuitee
C
Crippen • solo_traveller • us
5
Pros:

Not much at all.

Cons:

Everything and they had my reservations messed up. Bookings.com then erased my other trip that was saved and booked down the road all cause booking.com and hotel didn't conversat very well at all. They had my booking all messed up witch i had already paid for 2 rooms and they tried telling me I didn't. But it was clearly stayed on my account.

2026-06-01 • via Nuitee
T
Terri • family_with_children • us
8
Comfortable, accessible,friendly staff &breakfast
Pros:

Staff were very nice. The breakfast was great and the fresh ground coffee near the entrance anytime you need to get coffee was good. Beds comfy. Located near the interstate.

2026-05-29 • via Nuitee
S
Sheila • couple • us
10
Pros:

We were just there to sleep. It was clean and comfortable. We would recommend staying here. Can't comment on breakfast. Too tired to get up early.

Cons:

Can't think of anything

2026-05-28 • via Nuitee
T
Trecia • solo_traveller • us
10
2026-05-28 • via Nuitee
S
sutton • solo_traveller • us
10
Honeymoon stay!
Pros:

The hotel was clean, the staff was friendly and helpful, and the breakfast was hot and delicious!

2026-05-25 • via Nuitee
J
Jason • couple • us
10
2026-05-20 • via Nuitee
K
Kellie • extended_group • us
10
The staff made it so welcoming and the beds were comfortable
Pros:

It’s was clean

Cons:

Location was a little sketchy

2026-05-18 • via Nuitee
S
Sara • family_with_children • us
10
2026-05-18 • via Nuitee
S
Sarah • solo_traveller • us
7
2026-05-18 • via Nuitee
R
Rowles • extended_group • us
10
2026-05-16 • via Nuitee
H
Harris • solo_traveller • us
10
2026-05-16 • via Nuitee
C
Chrysta • family_with_children • us
3
Cons:

The room had no black out curtain so even with everything we tired the room never got dark (especially being right outside the awning light). Breakfast was basically shut down 30-45min from their stop time. We had, had trouble at a previous visit where they switch which room we booked. But we had decided to give them a second chance. Definitely won’t be back now.

2026-05-15 • via Nuitee