The Grand New Delhi

Hotels
8.8 (926 reviews)
Nelson Mandela Road, Vasant Kunj, Phase II , New Delhi , in

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Nightclub
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable stay
Cons:
Inconsistent service
Food quality issues
Need for room upgrades

Categories

Cleanliness
8.44
Some guests noted issues like old amenities and room quality, which may impact cleanliness perception.
Service
9.41
Mixed reviews on service with some guest praise for staff like Jyoti and Gourav.
Location
9.95
Many reviews highlighted the great location, mentioning its proximity to attractions.
Room Quality
7.9
Review mentions worn out rooms and a need for upgrades.
Amenities
8.93
The gym and breakfast variety received positive feedback, but some amenities could use improvement.
Value for Money
8.89
Value perception varied, with some guests feeling it did not match pricing expectations.
Food and Beverage
7.44
Consistent complaints about dining options, particularly in-room dining.
Overall Experience
9.41
Despite some issues, many guests expressed a generally positive stay with special mentions of staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:16

Property Description

Luxurious Spa Oasis and Fitness Centre
The Grand New Delhi boasts a luxurious Spa Oasis with an outdoor pool, hot tub, yoga facilities, and a fitness centre. Guests can rejuvenate and relax in style during their stay.

Convenient Location and Shuttle Service
Situated just a 15-minute drive from the Indira Gandhi International Airport, this 5-star property offers a complimentary shuttle to popular shopping and entertainment centers like DLF Emporio and Ambience Mall, making it a convenient choice for travelers.

Diverse Dining Options
From authentic Indian cuisine at Caraway Restaurant to Asian dishes at Woktok and a refreshing drink at G-BAR, the hotel offers a diverse range of dining options to satisfy every palate.

Experience luxury, convenience, and culinary delights at The Grand New Delhi. Book your stay now for an unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for Rs. 1,000 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for Rs. 1,800 per person per night when using an existing bed.
    People 10 years old and over stay for Rs. 2,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 926 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.95
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.44
Overall Experience: 9.41
S
Sanjiv • solo_traveller • in
10
2026-04-18 • via Nuitee
C
Christopher • couple • au
7
2026-04-16 • via Nuitee
O
Olga • solo_traveller • am
10
2026-04-15 • via Nuitee
G
Gupta • extended_group • in
8
2026-04-15 • via Nuitee
R
Rajiv • solo_traveller • in
7
2026-04-12 • via Nuitee
I
IULIIA • couple • kz
10
2026-04-09 • via Nuitee
C
cholden007 • Friends getaway • Bhutan
8
Peaceful place when in India
Pros:

If it was not for the rooms smelling of a burnt cigarette, the overall experience was okay.
Saddest part is their SPA, the sauna room looks too dilapidated and haunted, the chill pool needs a good cleaning.
Of course Mr. Rati Ram the most sweetest person to wait for you while you are taking your time.
Its peaceful hotel and not too far from the airport.

2026-04-04 • via Tripadvisor
R
ranabiswajits • Family • Kolkata (Calcutta), Kolkata District, West Bengal
10
Thanks
Pros:

Great interaction at Front Desk with Mr Gourav and Ms Monika

Great hospitality they serve

2026-04-04 • via Tripadvisor
R
Rajib • couple • in
10
It was nice
Pros:

Location

Cons:

Noting

2026-04-03 • via Nuitee
R
ritu • family_with_children • gb
5
For the amount I paid and considering it’s a 5 star it don’t feel 5 star inside the room. Every thing we had to ask 3 ti
Pros:

The property is well managed and maintained from the outside.

Cons:

The rooms are dated the fixtures, phones, plugs , toilet holder were not working or loose.

2026-04-02 • via Nuitee
U
Ujani • couple • gb
7
Stay was great, quality of reception was poor and food was higher priced than similar hotels.
Pros:

Location, view of the garden from hotel window, breakfast, cleanlness were very good.

Cons:

Did not feel welcome as we checked in. The staff at the reception were immature and lacked in training. The machine for payment did not accept foreign credit card.
Lack of cooperation and polite communication between staff were visible. Which created a negative atmosphere at the reception counter.
main person in the counter blamed our credit card and asked if we had sufficient funds in our bank when the hotel card machine did not work.
We spent time and money to talk to our bank at length only to find later that the problem was at the hotel end.
Quality of reception at check in was poor and off- putting.
The agreement was to pay while checking out. However, we were asked to pay every two days. This was not in line with the booking agreement.
The whole payment process and the way the reception staff dealt with it in front of other customers caused us embarrassment.
This happened to other foreign customers as well. Reception was below my expectations from a reputed five star hotel.

2026-04-01 • via Nuitee
T
Trip67722073234 • Business • Mumbai, Maharashtra
4
Ok experience..could have been much better..
Pros:

Please take my suggestions as feedback..
(1)Water Bottles in the rooms should be replaced with Glass Bottles instead of plastic.
(2)Major issue with dim lights in the washroom,so difficult to see face properly during shaving and all.
(3)Put a magnifying glass near wash basin for proper looks while shaving and all.
I feel these things should be there in any 5 star hotel..Kindly implement it.

2026-03-31 • via Tripadvisor
P
PriyankaC268 • Friends getaway
10
Had a great experience thanks to Muskan, who managed our hotel stay flawlessly. Everything was comfortable, well-organiz
Pros:

Location atmosphere n rooms 👍

2026-03-29 • via Tripadvisor
G
Guide51486541473 • Family
8
Great family time at Sunday lunch
Pros:

Wonderful Sunday lunch, great staff especially Verena who cheerfully attended every need of ours . Thank you

2026-03-29 • via Tripadvisor
4
476aayushk • Family
2
Never ever host a wedding at The Grand, New Delhi
Pros:

Rooms are in a poor condition: no hot water, cupboards falling apart, and a flush that has it's own temperament. Service during meal times was horrible, and the food got over without it being replenished.
If you're planning to host a wedding at The Grand, my recommendation is to try pretty much any other hotel in the city.

2026-03-29 • via Tripadvisor
A
Anna • solo_traveller • th
10
2026-03-28 • via Nuitee
B
Balaandfamily • Business • New Delhi, National Capital Territory of Delhi
10
Great
Pros:

We had great experiences, thanks a lot for your hospitality.

2026-03-26 • via Tripadvisor
D
dirk • couple • de
5
Pros:

the stuff at the front desk and so on is nice although they have to fulfil strange policy from the management

Cons:

we stayed now two times in a row with some friends there. Last stay the AC was quite moldy and the room extremely smelly - I would not accept this anymore - ended up with quite some health issues - although it can also come from something else. And: BE aware, the overbook the rooms and suites for the weddings. Than the talk you into some solutions that are not okay - ever what the can call an "upgrade" might be the trial to sell you an DOWNGRADE. Do not accept - we spend one night in the presidential suite therefor - they offered us a downgrade for the whole stay and a dinner for free (ridiculous) - but this comes from the management - the front desk stuff has to fulfil their orders. Be kind to them and firm to your booking.

2026-03-26 • via Nuitee
D
dirk • couple • de
5
Pros:

the stuff at the front desk and so on is nice although they have to fulfil strange policy from the management

Cons:

we stayed now two times in a row with some friends there. Last stay the AC was quite moldy and the room extremely smelly - I would not accept this anymore - ended up with quite some health issues - although it can also come from something else. And: BE aware, the overbook the rooms and suites for the weddings. Than the talk you into some solutions that are not okay - ever what the can call an "upgrade" might be the trial to sell you an DOWNGRADE. Do not accept - we spend one night in the presidential suite therefor - they offered us a downgrade for the whole stay and a dinner for free (ridiculous) - but this comes from the management - the front desk stuff has to fulfil their orders. Be kind to them and firm to your booking.

2026-03-26 • via Nuitee
D
dirk • couple • de
5
Pros:

the stuff at the front desk and so on is nice although they have to fulfil strange policy from the management

Cons:

we stayed now two times in a row with some friends there.

Last stay the AC was quite moldy and the room extremely smelly - I would not accept this anymore - ended up with quite some health issues - although it can also come from something else.

And: BE aware, the overbook the rooms and suites for the weddings. Than the talk you into some solutions that are not okay - ever what the can call an "upgrade" might be the trial to sell you an DOWNGRADE. Do not accept - we spend one night in the presidential suite therefor - they offered us a downgrade for the whole stay and a dinner for free (ridiculous) - but this comes from the management - the front desk stuff has to fulfil their orders. Be kind to them and firm to your booking.

2026-03-26 • via Nuitee