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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Offsite parking discounted rates available
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Nightclub
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Clubhouse
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Currency exchange
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Private check-in/check-out
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Concierge service
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Kid meals
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Public Bath
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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Mobile app for room service
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Happy hour
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Supervised childcare/activities
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Television in common areas
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Nightclub
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Playground on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free beach shuttle
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Clubhouse
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Spa Oasis and Fitness Centre
The Grand New Delhi boasts a luxurious Spa Oasis with an outdoor pool, hot tub, yoga facilities, and a fitness centre. Guests can rejuvenate and relax in style during their stay.
Convenient Location and Shuttle Service
Situated just a 15-minute drive from the Indira Gandhi International Airport, this 5-star property offers a complimentary shuttle to popular shopping and entertainment centers like DLF Emporio and Ambience Mall, making it a convenient choice for travelers.
Diverse Dining Options
From authentic Indian cuisine at Caraway Restaurant to Asian dishes at Woktok and a refreshing drink at G-BAR, the hotel offers a diverse range of dining options to satisfy every palate.
Experience luxury, convenience, and culinary delights at The Grand New Delhi. Book your stay now for an unforgettable experience.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 11 years old stay for Rs. 1,000 per person per night when using an existing bed.
Children from 12 years old to 17 years old stay for Rs. 1,800 per person per night when using an existing bed.
People 10 years old and over stay for Rs. 2,500 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The Grand Hotel in Delhi is easily the worst five-star hotel I have ever stayed at. Below are the incidents that contributed to this sentiment:
1. The hotel room air conditioning did not work. This was not limited to our room, as I heard multiple guests complain about the same issue. The rooms were muggy and difficult to breathe in, and the staff did not take action to fix the problem unless guests created a scene at the front desk.
2. The hotel had two elevators, one of which was broken for the entire duration of my six-week stay. I had to take the stairs to and from the fourth floor multiple times a day, and the hotel made no apparent effort to repair the elevator.
3. The toilet flushes did not function properly.
4. Housekeeping did not clean rooms thoroughly, failed to restock toiletries, and frequently ignored the “Do Not Disturb” sign.
5. Hotel staff were extremely slow in completing requests. I needed an extra bed placed in a room, but despite calling four times, I ultimately had to go downstairs and insist on action before my parents confirmed the bed had been delivered. I also requested assistance with luggage, but no one arrived, so I handled it myself. These are just two examples among many.
6. The room phones on the entire fourth floor did not work.
7. We requested air purifiers for the room; however, broken units were delivered, and the staff did not replace or repair them.
8. The staff were incredibly rude. When I went downstairs to report issues, staff members looked at guests dismissively and appeared to treat hospitality concerns as a joke.
9. Nearly every time I passed through the lobby, another guest was arguing with staff about a complaint. This seemed commonplace, and staff appeared trained to dismiss issues by offering a free meal or coffee rather than addressing root problems.
10. There was a clear lack of internal communication among staff. When requesting a manager, I had to spend significant time re-explaining the issue. After checking out of one room, the hotel attempted to charge me for an additional night because staff had not communicated internally that my family had consolidated into one room after refusing to pay for two.
インドではとてもいいホテルという感じで売りに出していると思いますが、大したことありません。ですので、あまり期待せず。充電ケーブルを指しても使えなかったり、、チェックインであまり大した説明もされなかった。
Great staff at the reception. Krishna was very pleasant abd helpfun. Food was excellent DKK. Great experience overall
Brilliant service good service from Krishna and the team
We had a great time at the grand. Everything was neat and clean. The staff was so very helpful which only enhanced our stay. I definitely recommend.
Great stay at The Grand
Professional staff at Front Desk
Great experience with Mr. Gourav
Thanks for services
V good
Good
One of the best experience I had in India. Felt like a home, breakfast was super delicious and all the staffs were so lovely and caring.
Special thanks to the front team, and Mr. Gourav for pleasant hospitality.
Would love to be back again :)
Good we'll behavior with guest
Very good 😊👍 this time experience is so good
My husband and I had a hellish experience trying to fly home. Our first flight was canceled at 3 in the morning and we quickly booked a room at The Grand. Vineet was extremely helpful in making sure we could get into a room immediately to rest. Our flights continued to be canceled for 2 subsequent night and Vineet and Noel were extremely helpful in ensuring we always had a room to come back to. This hotel is top class in quality but also in congeniality. I would highly recommend coming to this hotel for a wonderful experience, no matter if you are looking for luxury or refuge.
Kelly was very very good with the massage. It was very relaxing.
Our stay was truly exceptional, making it a perfect, memorable getaway. The staff ( Ms Jyoti )was incredibly friendly and efficient from check-in to check-out, offering a warm welcome. Our room was spacious, modern, and spotless, featuring a very comfortable bed and excellent amenities.
Ms. Subhasree has been excellent in providing top level service during my stay here. I have had wonderful service from Mr. Could you spell Mr. Sharma‘s first name for Mr. Sharad Sharma and his team including managers Ms. Muskan and Ms. Monica. I will hope to stay at the Grand Delhi upon my return.
Kind Regards,
Mr. Nayar
Beautiful hotel with clean comfortable rooms. Indian hospitality is the best and is very hard to beat! I highly recommend booking your stay here during your visit to Delhi - it is also very close to the airport. Many weddings are hosted here too so you get to see some of the beautiful decor. Food is unreal - so many options and amazing India food - the best you will have. And never skip out on the Chai :)
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