The Grand New Delhi

Hotels
8.8 (877 reviews)
Nelson Mandela Road, Vasant Kunj, Phase II , New Delhi , in

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Nightclub
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable stay
Cons:
Inconsistent service
Food quality issues
Need for room upgrades

Categories

Cleanliness
8.44
Some guests noted issues like old amenities and room quality, which may impact cleanliness perception.
Service
9.41
Mixed reviews on service with some guest praise for staff like Jyoti and Gourav.
Location
9.95
Many reviews highlighted the great location, mentioning its proximity to attractions.
Room Quality
7.9
Review mentions worn out rooms and a need for upgrades.
Amenities
8.93
The gym and breakfast variety received positive feedback, but some amenities could use improvement.
Value for Money
8.89
Value perception varied, with some guests feeling it did not match pricing expectations.
Food and Beverage
7.44
Consistent complaints about dining options, particularly in-room dining.
Overall Experience
9.41
Despite some issues, many guests expressed a generally positive stay with special mentions of staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:16

Property Description

Luxurious Spa Oasis and Fitness Centre
The Grand New Delhi boasts a luxurious Spa Oasis with an outdoor pool, hot tub, yoga facilities, and a fitness centre. Guests can rejuvenate and relax in style during their stay.

Convenient Location and Shuttle Service
Situated just a 15-minute drive from the Indira Gandhi International Airport, this 5-star property offers a complimentary shuttle to popular shopping and entertainment centers like DLF Emporio and Ambience Mall, making it a convenient choice for travelers.

Diverse Dining Options
From authentic Indian cuisine at Caraway Restaurant to Asian dishes at Woktok and a refreshing drink at G-BAR, the hotel offers a diverse range of dining options to satisfy every palate.

Experience luxury, convenience, and culinary delights at The Grand New Delhi. Book your stay now for an unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for Rs. 1,000 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for Rs. 1,800 per person per night when using an existing bed.
    People 10 years old and over stay for Rs. 2,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 877 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.95
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.44
Overall Experience: 9.41
A
Anna • solo_traveller • th
10
2026-03-28 • via Nuitee
D
dirk • couple • de
5
Pros:

the stuff at the front desk and so on is nice although they have to fulfil strange policy from the management

Cons:

we stayed now two times in a row with some friends there. Last stay the AC was quite moldy and the room extremely smelly - I would not accept this anymore - ended up with quite some health issues - although it can also come from something else. And: BE aware, the overbook the rooms and suites for the weddings. Than the talk you into some solutions that are not okay - ever what the can call an "upgrade" might be the trial to sell you an DOWNGRADE. Do not accept - we spend one night in the presidential suite therefor - they offered us a downgrade for the whole stay and a dinner for free (ridiculous) - but this comes from the management - the front desk stuff has to fulfil their orders. Be kind to them and firm to your booking.

2026-03-26 • via Nuitee
D
dirk • couple • de
5
Pros:

the stuff at the front desk and so on is nice although they have to fulfil strange policy from the management

Cons:

we stayed now two times in a row with some friends there. Last stay the AC was quite moldy and the room extremely smelly - I would not accept this anymore - ended up with quite some health issues - although it can also come from something else. And: BE aware, the overbook the rooms and suites for the weddings. Than the talk you into some solutions that are not okay - ever what the can call an "upgrade" might be the trial to sell you an DOWNGRADE. Do not accept - we spend one night in the presidential suite therefor - they offered us a downgrade for the whole stay and a dinner for free (ridiculous) - but this comes from the management - the front desk stuff has to fulfil their orders. Be kind to them and firm to your booking.

2026-03-26 • via Nuitee
D
dirk • couple • de
5
Pros:

the stuff at the front desk and so on is nice although they have to fulfil strange policy from the management

Cons:

we stayed now two times in a row with some friends there.

Last stay the AC was quite moldy and the room extremely smelly - I would not accept this anymore - ended up with quite some health issues - although it can also come from something else.

And: BE aware, the overbook the rooms and suites for the weddings. Than the talk you into some solutions that are not okay - ever what the can call an "upgrade" might be the trial to sell you an DOWNGRADE. Do not accept - we spend one night in the presidential suite therefor - they offered us a downgrade for the whole stay and a dinner for free (ridiculous) - but this comes from the management - the front desk stuff has to fulfil their orders. Be kind to them and firm to your booking.

2026-03-26 • via Nuitee
D
dirk • couple • de
5
Cons:

we stayed now two times in a row with some friends there. Last stay the AC was quite moldy and the room extremely smelly - I would not accept this anymore - ended up with quite some health issues - although it can also come from something else. And: BE aware, the overbook the rooms and suites for the weddings. Than the talk you into some solutions that are not okay - ever what the can call an "upgrade" might be the trial to sell you an DOWNGRADE. Do not accept - we spend one night in the presidential suite therefor - they offered us a downgrade for the whole stay and a dinner for free (ridiculous) - but this comes from the management - the front desk stuff has to fulfil their orders. Be kind to them and firm to your booking.

2026-03-26 • via Nuitee
R
Ranjeet • solo_traveller • in
10
Pros:

Location

2026-03-20 • via Nuitee
P
PAAPALO • solo_traveller • in
7
2026-03-19 • via Nuitee
B
Bernard • couple • cz
5
2026-03-19 • via Nuitee
S
Sandip • couple • gb
10
Pros:

It was good experience yummy

Cons:

All good

2026-03-17 • via Nuitee
A
alisoncjlondon • Business
10
Highly recommend
Pros:

Great locoation and atmosphere

2026-03-13 • via Tripadvisor
5
53dipankark • Business
10
Best hotel experience
Pros:

The hotel staff really look after your every need and are ready on beck and call .
Specific mention I would say in the housekeeping staff is Rahul Kumar who without hesitation and very joyfully attends to your needs .
And also the supervisior Dilip Kumar is really helpful .
Would really recommend to visit this hotel soley based on the hospitality provided by the housekeeping staff who are ever ready to listen to your every call .

2026-03-11 • via Tripadvisor
G
Go58869030294 • Business
10
Highly recommende
Pros:

Had a wonderful experience at The Grand. The property is beautiful, the hospitality is warm, and the staff ensures everything runs smoothly. The ambience and service truly make every event feel seamless and memorable. Highly recommended! ✨

2026-03-09 • via Tripadvisor
S
simonwE3460FA • Couples • Oxford, Oxfordshire, England
10
Really good place near the airport
Pros:

Great staff, helpful cocktail bloke, food good. Very useful airport hotel. Same day omelette service would be an upgrade to breakfast, maybe using one of the chefs standing there doing nothing, also availability of second coffee without going on a hunt.

2026-03-08 • via Tripadvisor
A
Aditya • extended_group • in
7
Pros:

Loved the location and the hotel staff. The rooms size was good as compared to comparable hotels

Cons:

Rooms were dated , all the furniture looked old and dated

2026-03-08 • via Nuitee
K
Kunal • solo_traveller • gb
10
2026-03-08 • via Nuitee
G
Gyulnara • solo_traveller • ru
6
2026-03-07 • via Nuitee
S
Seaside17305828282 • Family
2
Worst 5 star hotel in Delhi
Pros:

The Grand Hotel in Delhi is easily the worst five-star hotel I have ever stayed at. Below are the incidents that contributed to this sentiment:
1. The hotel room air conditioning did not work. This was not limited to our room, as I heard multiple guests complain about the same issue. The rooms were muggy and difficult to breathe in, and the staff did not take action to fix the problem unless guests created a scene at the front desk.
2. The hotel had two elevators, one of which was broken for the entire duration of my six-week stay. I had to take the stairs to and from the fourth floor multiple times a day, and the hotel made no apparent effort to repair the elevator.
3. The toilet flushes did not function properly.
4. Housekeeping did not clean rooms thoroughly, failed to restock toiletries, and frequently ignored the “Do Not Disturb” sign.
5. Hotel staff were extremely slow in completing requests. I needed an extra bed placed in a room, but despite calling four times, I ultimately had to go downstairs and insist on action before my parents confirmed the bed had been delivered. I also requested assistance with luggage, but no one arrived, so I handled it myself. These are just two examples among many.
6. The room phones on the entire fourth floor did not work.
7. We requested air purifiers for the room; however, broken units were delivered, and the staff did not replace or repair them.
8. The staff were incredibly rude. When I went downstairs to report issues, staff members looked at guests dismissively and appeared to treat hospitality concerns as a joke.
9. Nearly every time I passed through the lobby, another guest was arguing with staff about a complaint. This seemed commonplace, and staff appeared trained to dismiss issues by offering a free meal or coffee rather than addressing root problems.
10. There was a clear lack of internal communication among staff. When requesting a manager, I had to spend significant time re-explaining the issue. After checking out of one room, the hotel attempted to charge me for an additional night because staff had not communicated internally that my family had consolidated into one room after refusing to pay for two.

2026-03-04 • via Tripadvisor
S
SHINRA • couple • jp
5
Pros:

インドではとてもいいホテルという感じで売りに出していると思いますが、大したことありません。ですので、あまり期待せず。充電ケーブルを指しても使えなかったり、、チェックインであまり大した説明もされなかった。

2026-03-03 • via Nuitee
A
Ashish • couple • in
8
2026-03-03 • via Nuitee
J
Jigmay • couple • np
9
2026-03-03 • via Nuitee