Angel Hotel

Hotels
8.3 (908 reviews)
3 Angel Hill , Bury Saint Edmunds , gb

Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Nice location
Cons:
Dated rooms
Maintenance issues
High dining costs

Categories

Cleanliness
7.63
Issues reported with room cleanliness and maintenance.
Service
9.1
Staff were friendly and provided exemplary service.
Location
9.14
Location is excellent, overlooking the abbey.
Room Quality
7.09
Rooms were dated and not well designed, but some aspects were spacious.
Amenities
8.12
Amenities present but some issues reported with heating and bathroom fixtures.
Value for Money
8.08
Expensive dining experience but generally worth the cost.
Food and Beverage
9.13
Food received high praise, and accommodating dietary needs.
Overall Experience
8.1
Mixed feelings; some great experiences overshadowed by issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:03

Property Description

Historic Charm and Elegance

Built in 1452, the award-winning Angel Hotel exudes traditional Georgian elegance and charm, blending seamlessly with modern design. Situated on one of the prettiest squares in the country, opposite the Abbey Gardens, this historic property offers a unique stay experience.

Culinary Delights

Indulge in a variety of culinary delights at the newly refurbished Eaterie, Bar, and Lounge. From a delectable breakfast to a relaxing afternoon tea or a sumptuous dinner, guests can savor a range of exquisite dishes. Be sure to make a reservation for afternoon tea or dinner to secure your spot at this popular dining venue.

Celebrity Visits and Rich History

With a rich history of hosting royalty, celebrities, and literary figures, the Angel Hotel has welcomed esteemed guests like Charles Dickens, who even referenced the hotel in The Pickwick Papers. Immerse yourself in the hotel's storied past and add a touch of glamour to your stay.

Book your stay at the Angel Hotel now to experience a perfect blend of history, luxury, and exceptional service.

Important information:

Kindly note pets can only be accommodated in the Angel Classic rooms. You can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 14 years old stay for £10 per person per night when using an existing bed.
    Children from 3 years old to 14 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 7.50 per day.

Location

Guest Reviews

8.3
Based on 908 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 7.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 9.13
Overall Experience: 8.1
B
Barbara couple gb
9
Perfect setting for a relaxed weekend
Pros:

Extremely handy for the whole town. Really good to have a nice table and two chairs in the room as we have a game we like to play.

Cons:

All great

2026-05-03 via Nuitee
I
infoF7774PF Family Bury St. Edmunds, Suffolk, East Anglia, England
10
Great family hotel that cares about there customers
Pros:

We had such a wonderful stay at the Angel Hotel and couldn’t recommend it more highly! From the moment we arrived, the porters looked after our car with care and waitresses made us feel so welcome — nothing was too much trouble, and they truly went above and beyond for our family.

The housekeeping team kept everything absolutely spotless, with incredible attention to detail that really made a difference. It’s clear the whole team takes great pride in what they do.

We also treated ourselves to afternoon tea, which was fantastic, and enjoyed delicious fish and chips the next day both were top quality!

If you’re looking for a hotel with outstanding service, warm hospitality, and a relaxing atmosphere, this is the place to stay. We’ll definitely be coming back!

2026-04-03 via Tripadvisor
D
Daisylovesjazz Couples Ipswich, Suffolk, East Anglia, England
10
Fish & Sips lunch - delicious
Pros:

Went for lunch and had the Fish and Sips. Really nice boutique hotel on the square opposite the cathedral. Food really good, staff friendly, good value for money and nice atmosphere

2026-03-30 via Tripadvisor
I
IpswichPooky Family
2
Disappointed
Pros:

Very disappointing we were served the wrong afternoon tea despite me checking the sandwiches were dry they said thanks for letting them know and that was it no offer of goodwill I asked and was ignored do not recommend

2026-03-26 via Tripadvisor
S
Skavar Friends getaway Greater London, England
6
Sleepless In BSE
Pros:

As mentioned a number of times on TA, noise & the quality of some bedrooms is a real
problem especially at £200+ per night. We viewed our fellow guest bedrooms and some had clearly been updated however ours was sadly in need of renovation. Facing a road, the room had one window containing two large panels of 3mm glass (probably fitted in the 1970's) which could not be fully closed & was covered in condensation when we entered. The noise from passing cars, people & motorbikes throughout the night made sleeping near impossible.

ISS

2026-03-23 via Tripadvisor
H
helenwC5871OD Couples
10
DB&B anniversary celebration
Pros:

We have just returned from a stay at The Angel Hotel and we were there for DB&B celebrating our wedding anniversary. What a wonderful stay we had. Room was beautiful, copper bath just divine and food incredible. Lovely town yo browse around. Thoroughly recommend 👌👏

2026-03-15 via Tripadvisor
S
Sue149 Business London, England
8
Lovely building and excellent staff, gourmet food
Pros:

This is a lovely historic building in the heart of Bury. Staff are very professional and helpful. Rooms are all to a high standard. I had a very superior room, huge, free standing bath, writing desk, arm chairs and spacious shower / toilet room. Bathrobes are provided and lovely fancy mugs for tea plus border biscuits. Very comfortable but be aware there are lots of flights of steps of various sizes and rooms at the front can be noisy from traffic. The restaurant was also extremely noisy, I ate in the bar area instead. Food is rather "cheffy", very gourmet. Great wine selection. Breakfast has to be ordered rather than a buffet and portions are very generous.

2026-03-07 via Tripadvisor
N
N5021SJrobertp Couples Colchester, Essex, England
4
Very loud road noise- don't stay in 118
Pros:

Typing this at 715am on a Saturday morning, woken at 6.45 by the very intrusive road noise. Room 118: one of their best rooms, has 3 large sash windows which do nothing. Don't stay in this room.
The restaurant and bars were great, the hotel has a great vibe.
But, it is seriously let down as the quality of sleep is poor. We have stayed here many times, the last was dreadful for the same reason (disruptive room noise) and were upgraded to this room by way of an apology, not good enough.
So, we won't be back us and the Angel are now done!

2026-03-07 via Tripadvisor
A
Aniste Friends getaway Bury St. Edmunds, Suffolk, East Anglia, England
8
Afternoon Tea
Pros:

A lovely looking setting for Afternoon Tea, but actually the chairs were too low compared to the table.
The food was good quality, and some of the hot savouries, especially the lamb, were superb.
There were 3 small sandwiches per person, and completely contrary to my expectations they were made with thick sliced bread. Sandwiches traditionally are made with thinly sliced bread. The fillings were ham, smoked salmon, and a fairly slimy egg mayo. OK, but apart from the salmon, nothing special.
The scones were good, and whilst I would have preferred to have individual portions of jam and cream there was plenty between us.
There was a great choice of tea, and some coffee.
The whole atmosphere was ‘off’. Instead of a relaxing environment, often with unobtrusive music, it was loud, busy with an almost constant stream of people passing by, and another customer had very strongly smelling fish and chips.
The reason I have not given a lower score is solely due to our waiter. When I eventually could stand the constant motion around me no more I complained to him. He immediately found us another table in a quiet corner, transferred everything over, and even brought us fresh tea. We ended up having the relaxing time we had hoped for from the outset. I wish I had asked his name.

2026-02-20 via Tripadvisor
8
863garym Business Bedford, Bedfordshire, England
6
Ok food but too expensive for what is served.
Pros:

The hotel itself is lovely and a great location. Parking is very near so excellent for not so mobile people.
This is my 3rd time eating there and on other occasions it’s been ok but today was disappointing. I had steak and chips. Whilst the steak was lovely somehow the mushroom was burnt and the chips had obviously been warmed and cooked again. They were black, dry crisp and hollow. Very poor when you serve food at quite high prices.

2026-02-19 via Tripadvisor
A
AmandaP136 Couples Bury St. Edmunds, Suffolk, East Anglia, England
10
A romantic treat for Valentine's
Pros:

We had the Valentine's package. Overnight stay, dinner in the vaults, live music, breakfast in the morning.
The room was lovely. I've stayed in a lot of hotel rooms lately and this was probably the best overall. There is usually something that you can fault or feel could be changed, but this was literally faultless.
The dining experience was perfect. A set menu is always a bit scary but the food was amazing. The breakfast was great and the service throughout the whole experience was amazing.
Points of note just as feedback.
The booking material had two different check out times. One said 11 and one said late checkout up until 12.
There was mention in the booking of a complimentary cocktail on arrival. This was not mentioned to us when we arrived and so I didn't bother to pursue it. I didn't need a cocktail ( although I would have drunk it 😂) so it wasn't an issue, just something to maybe clarify for the future?

2026-02-17 via Tripadvisor
M
michaelarV8522SN Couples Ipswich, Suffolk, East Anglia, England
2
Formal Complaint Regarding Unprofessional Conduct from the management
Pros:

My partner and I recently visited The Angle to enquire about hosting our afternoon post-wedding meal there. We were warmly welcomed and shown around by a younger member of staff who was enthusiastic, professional, and extremely helpful. We were both very impressed—so much so that we decided to proceed with a booking.

Unfortunately, once we were handed over to the manager, the experience deteriorated significantly. Her manner was rude, abrupt, and unprofessional. Despite this, we chose to continue with the booking and paid a substantial deposit.

Only after the deposit had been taken were we informed that we would be restricted to a reduced menu. The menu presented to us was not what had originally attracted us to the venue, nor what had been available at the time of our visit. When we raised our concerns, the manager remained dismissive and inflexible, offering little in the way of explanation or resolution. She eventually offered a refund in a curt and disengaged manner.

Two weeks later, we are still waiting for that refund.

What began as a very positive and promising experience has been overshadowed by unprofessional conduct and poor customer service at management level. It is deeply disappointing that what should have been an exciting and special arrangement for our wedding has been handled in such a discourteous and unsatisfactory way.

2026-02-15 via Tripadvisor
R
R1226PJgarys Couples
8
Very nice hotel, but rather busy
Pros:

We have been to the Angel before, it is convenient for concerts at the Apex theatre. We stayed in an Ivy room, which has been nicely redecorated since our last stay. We decided to eat out as the menu seemed to be pretty much unchanged and i can get fish and chips etc anywhere. We did have 2 large glasses of Chardonnay before our theatre concert, £28…….was very average at best.
For those wanting a quiet hotel, the Angel both times has been very busy and can be noisy. For us it is very convenient, nice staff, excellent breakfast. We have booked for October.

2026-02-08 via Tripadvisor
B
barrydEssex_Uk Couples Great Dunmow, Essex, England
10
Exceptional night
Pros:

A wonderful evening…..everything from checking in, drinks, food, atmosphere, prices, top notch!!!! Exceptional service

2026-02-08 via Tripadvisor
C
charlottebS5605FD Couples
8
Lovely stay, but disrupted by overnight noise
Pros:

Overall, we had a lovely stay at The Angel. Our room was beautiful — we stayed in Room 118 and absolutely loved the freestanding bath. Every staff member we encountered, from check-in to the bar, was friendly, welcoming, and very helpful.

There were just two negatives for us. Unfortunately, the noise overnight was quite disruptive. From around 11:30pm until 4am we could hear loud bangs, people shouting or singing (possibly intoxicated), and what sounded like early-morning deliveries. For a room costing £400+ for one night, this was disappointing and made for a less restful sleep.

Breakfast was delicious and well cooked, but the portion size felt quite small for the price — one sausage, one egg, and no beans — which looked a little underwhelming, despite tasting lovely.

Overall, we would return, but would hope for a quieter room next time.

2026-01-31 via Tripadvisor
R
R2130OBjohnz Couples Bury St. Edmunds, Suffolk, East Anglia, England
8
A tall Oak
Pros:

A friend recommended the early supper menu at the Angle Hotel so we booked a table.
First in the restaurant and seated at a table next to a window 😀
Good service./food and surroundings within a fixed price 💫
Just one suggestion ..the desert could be better.
Thank you

2026-01-30 via Tripadvisor
G
goodtogethome Family
8
Lovey, but.......
Pros:

I don't normally do reviews for afternoon tea, but as this one was £70 per couple, I did want to say that it was a tad disappointing. The setting is perfect, cosy setting with a fire in the grate, and comfortable seating. The ambience is what we came for and we were not disappointed. The food was okay, but there was nothing that impressed us enough to want to return. The 12.5 percent service charge, which was added without the option to decline, was excessive. A lovely day out, but at the same time disappointing.

2026-01-29 via Tripadvisor
8
815gille Couples Bury St. Edmunds, Suffolk, East Anglia, England
8
Lovely building
Pros:

A lovely setting and excellent staff
We enjoyed our meal but wished we had been warned there was a very large noisy party of diners there at the same time so we could not chat easily and the service was slow . It was a a special evening out to celebrate some good news do we could have come another night

2026-01-27 via Tripadvisor
B
blue65 Couples Colchester, Essex, England
10
Excellent stay
Pros:

Lovely hotel. Immaculately clean room. Would have preference a walk in shower. Food great.

2026-01-19 via Tripadvisor
M
michaelnI1006KX Family Soham, Cambridgeshire, England
10
Wow
Pros:

Excellent afternoon tea, really great service. Friendly staff , quick and attentive. Unlimited tea or coffee, smoked salmon sandwich, ham and mustard sandwich and egg sandwich. 4 scones, 2 fruit and 2 plain. Plenty of clotted cream and jam. Oh then mini cakes, don't worry you can ask for a box to take whatever is leftover, away. Great experience, I would recommend and go back.

2026-01-18 via Tripadvisor