Gamboa Rainforest Reserve

Unfriendly staff at reception. Overpriced tours. Noisy AC unit in the room

larga espera ( más de 15 min) para hacer el check in, solo una persona! para cualquier cosa que querías preguntar había que esperar y son muy lentos.
la comida de la cafetería es bastante mala y cara, nos pedimos una cerveza balboa y sacaron una lata!! esto no se puede consentir en un hotel y menos de 5 estrellas que por cierto para nada las cumple, 4 justitas.
en ciertos aspectos se necesita mejor mantenimiento en las habitaciones.

The fridge in the room had no temp setting and froze what we put in there.

staff could be more proactive. the property is big, they could give a map and signal that one path for a walk starts very nearby. but focus is on selling tours, which are overpriced.

Mal insonorisé
Bâtiment vieillissant et de nombreux petits travaux sont à prévoir
Restaurants très moyen. Rien de local
Le Personnel ne donne guère d’explications. Un tour à la recherche des animaux était offert et personne ne nous l’a dit.
Personnel pas toujours accueillant

The surrounding is kind of creepy, because of a lot of abandoned houses which they preserve as patrimony. They do not belong to the hotel but they seem to.
I asked about tours (sloth sanctuary) , in case we could go by our own (we had a car) and they told me we could nt, but really felt as if they wanted to sell me the tour.

I thought the music round the pool area and bar was unnecessary. I wanted to relax and hear the natural wildlife around me and the water cascading in the pool.

No telefono, no valet service
Dan solo dos aguas, dos cafes…Para 4 Personnas y cuando dices algo al Housekeeping dicen “Asi Es”
No hay bastante parking para caros, Vargas y Descargar equipsge!!
Los grandes autobuses quitan todo el espacio y es peligroso.

Le package sorties n’est pas vraiment valable
Oubliez la sortie du soir en camion
Et privilégiez une promenade à pied autour des maisons abandonnées
Bcp de belles surprises !

MUY MAL...
There is an error in our réservation.
We reserved on booking.com and we paid for all included.
It ils clear on the reservation info given by booking.com that the bar is included. When we arrived at the hôtel, we where advised that we only had one beverage per meal... AND on top of it à non alcoholic beverage.
Someone has the wrong information and the hotel won't take any responsabilité or any measures to give us satisfaction...
For this reason our review will be
according to these facts.

Jean Bernier

Rien

You play up videos of Aracaris feeding at your on site feeding location: however, the location is terrible for photos and the feeding schedule is so unpredictable that it was a joke thinking you actually did it. Wildlife and especially birds are active from sunrise until shortly before 9:00 in the morning and again from around 5:00 p.m. to sunset. Leaf blowing nearly every day during these hours was scaring away nearly everything. If you want to keep attracting birdwatchers, then give them quiet during these key hours. OF all the places I stayed in Panama in three weeks, yours was the most expensive and your food quality did not match your high prices. If you want to improve your food quality, send someone to the Radisson Panama Canal or the Mount Totumas lodge for what food quality should be. I would never give you a five star rating because you are not a five star hotel except in outside looks perhaps.

It was very difficult to get in touch with the personnel prior to the arrival date to get some questions answered. They were not very responsive to phones, texts, or emails. Once at the facilities, the staff was very helpful.
wish the meals would've been included in the price.