Best Western Aspen Hotel

Hotels
•
Best Western
7.8 (360 reviews)
2900 S 68th St , Fort Smith , US
+1 479-452-9000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location (close to family, schools; easy in/out)
Comfortable beds
Some guests reported very good/best-of-trip breakfast
Clean and comfortable rooms reported by several guests
AC worked well in rooms
Cons:
Inconsistent or poor housekeeping (rooms not cleaned, towels not changed)
Dirty jetted tub and mold on curtains reported
Pool bottom described as dirty/slimy
Front desk staff sometimes rude or inexperienced; check-in/out issues
Inconsistent breakfast quality (some found it horrible)
Thin walls and occasional uncomfortable mattresses
Smell of strong cleaning product masking odors

Categories

Cleanliness
5.5
Multiple reports of poor housekeeping: paper and clothes left in rooms, empty soap dispensers, unclean jetted tub with hair and mold on curtains, coffee spill left on table, and a slimy pool bottom. Some guests did note rooms were clean on other stays, so experiences are inconsistent but several strong negatives lower this score.
Service
7.7
Mixed service: several guests reported rude or inexperienced front desk staff and checkout/check-in delays, but staff did assist with room changes and a clerk eventually remedied bed-making issues when asked. Service is below excellent but not uniformly poor.
Location
8.9
Frequently praised as convenient: close to family/schools, easy in and out, and a good pit stop on trips. Location is one of the stronger aspects noted by guests.
Room Quality
8.1
Many guests praised comfortable beds and functioning AC; however some reported uncomfortable mattresses, thin walls (noise issues), and problems with specific room features (dirty jetted tub, moldy curtains). Overall solid but with notable exceptions.
Amenities
7.2
Amenities are mixed: pool and jetted tub were cited as dirty/slimy by some guests, while others made no complaints. Breakfast area and basic facilities exist but cleanliness/maintenance issues affected amenity perception.
Value for Money
9
Several guests described the hotel as a great value and preferred it among nearby options; one guest called it a waste of money due to cleanliness. Overall perceived as very good value by a majority of reviewers.
Food and Beverage
8.1
Split feedback: a number of guests praised the breakfast (some called it the best of their trip), while at least one guest reported very poor, microwaved and poorly prepared items. Generally positive but inconsistent.
Overall Experience
7.9
Overall stays ranged from very positive (would return, favorite in area, comfortable beds) to significantly negative (cleanliness and staff issues). Net experience is slightly above the target rating but tempered by recurring cleanliness and service complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Luxurious Amenities

Indulge in the elegance of gold-accented rooms with free Wi-Fi, a microwave, refrigerator, and coffee maker.

Relaxation and Recreation

Unwind by the outdoor pool or stay active in the on-site gym before enjoying a delicious hot breakfast with eggs, bacon, and waffles.

Convenient Location

Benefit from a free shuttle service to Fort Smith Regional Airport and explore nearby attractions like Hardscrabble Golf Course and Fort Chaffee.

Ready to experience comfort and convenience at Aspen Hotel and Suites? Book your stay now!

Important information:

Please note that the airport shuttle service has limited hours of operation. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FSM

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 360 reviews
Cleanliness: 5.5
Service: 7.7
Location: 8.9
Room Quality: 8.1
Amenities: 7.2
Value for Money: 9
Food and Beverage: 8.1
Overall Experience: 7.9
P
Pamela • family_with_children • us
10
Great place to stay
Pros:

Everything

Cons:

N/A

2026-11-02 • via Nuitee
A
Anna • couple • us
9
2026-10-29 • via Nuitee
G
Gail • family_with_children • us
5
Pros:

Close to family and family schools

Cons:

I have to question if the room had been cleaned. Paper on bathroom floor, clothes left in closet, soap dispenser was empty in the shower. We did not ask for room service for 3days due to my husband being ill, but 4th day did. The garbage was emptied clean towel were left but dirty towel were not taken, dispenser not replaced, bed was not made spoke with desk check in about issues said we would ask for service next day she made a note. 5th day still bed not changed not made. Desk clerk came down and changed it for us.

2026-10-27 • via Nuitee
K
Kari • family_with_children • us
10
2026-10-26 • via Nuitee
K
Kristy • couple • us
10
We enjoyed every bit of our stay!
Pros:

Breakfast was great! The beds were super comfortable. Everything was so clean.

Cons:

Only complaint… our key card didn’t work on the side door, closest to our vehicle. Not too much of an inconvenience.

2026-10-26 • via Nuitee
C
Cindy • couple • us
10
2026-10-19 • via Nuitee
W
Wade • solo_traveller • us
8
Based on the room highly recommend. But there was no hospitality by front desk staff
Pros:

It was very clean & comfortable.

Cons:

The front desk staff is very rude. But the hotel was a great value & room was clean & taken care of every day. Impressed!

2026-10-15 • via Nuitee
L
Lampros • couple • gb
10
Very good
Pros:

Very clean

Cons:

Nothing

2026-10-14 • via Nuitee
D
Douglas • couple • us
8
2026-10-12 • via Nuitee
L
Loretta • couple • us
8
Pros:

Breakfast was very good, probably the best of our trip. The stay hit our high points: clean, good breakfast, easy in and out.

2026-10-09 • via Nuitee
C
Clifford • couple • us
10
Great pit stop, thx!
Pros:

Great stop off on our trip, thx

Cons:

N/a

2026-10-08 • via Nuitee
B
Brown • solo_traveller • us
1
2026-10-08 • via Nuitee
R
Rhoda • couple • us
1
Waste of money!
Pros:

Nothing

Cons:

The property smelled like Lysol right when you walked in. Which I thought at first meant that it was clean. I then discovered that it was because they were hiding smells. I had booked a room with the Jetted tub, which was. Dirty the tub jets where black with hair on them. The curtains in the room had mold on the bottom I said something to the lady at the front to change my room. Which did happen but she was new and didn’t know how to go about doing it. She tried to call the manager then he came up to the hotel. Changed my room but disciplined the lady at the front (infront of me) because she looked at the other room with the jetted tub in it and it was also dirty. The breakfast was horrible! All microwaved food, the biscuits, the sausage, the eggs had water in them still, the bagels, bread, and cereal that was there was hard. The boiled eggs in the fridge were burnt the shell was brown in spots. Went to check out early and again had to wait cause the morning person didn’t know how to do that he said. When the cleaning staff came in, they barely made the beds didn’t actually clean any part of the room. They just took the trash out and spread the comforter out over the bed straight, didn’t tuck it in and remake it.
Will never stay here again!

2026-10-07 • via Nuitee
R
RANNEL • solo_traveller • us
2
Will not stay again.
Cons:

Uncomfortable mattress. Very thin walls. Could hear the water running down the drain pipes. Housekeeping had not done a thorough job of cleaning. There was a coffee spill still on the table from a previous guest. AC struggled to cool the room adding to the discomfort—air was warm and muggy. To top it off, after a night of little sleep the coffee at breakfast was wretched.

2026-09-19 • via Nuitee
C
Cosmas • solo_traveller • us
9
Pros:

Good

Cons:

L

2026-09-15 • via Nuitee
M
Mary • couple • us
8
I’ve stayed in 3 hotels in that area and this one was my favorite
Pros:

Clean, comfortable. AC works great!

Cons:

Continental breakfast wasn’t good

2026-09-13 • via Nuitee
L
Lois • solo_traveller • us
5
2026-09-11 • via Nuitee
K
Katheyrn • solo_traveller • us
8
Pros:

All of it

Cons:

The smell in hall

2026-09-09 • via Nuitee
C
Cindy • family_with_children • us
8
2026-09-04 • via Nuitee
D
Dennis • family_with_children • us
8
2026-09-02 • via Nuitee