voco St James Hotel by IHG

MOLD The ac didn’t work in both rooms we booked, the best they could do was give us a fan ( took 2 hours to get a fan after asking twice ) the room was so muggy that everything in it was damp. There was MOLD in the bathroom roof and even more mold that was painted over. I booked 2 king suits and 1 room was so much nicer than the other. Floors were filthy . The hall had broken glass . The elevator is like it’s about to break . The light was hanging off the wall. The bathroom door didn’t close.

The room temperature did not cool down as I would have liked and the courtyard had many rats running through it when I walked through it in the evening, not really the hotels fault, I would assume just New Orleans since the trash cans are on the street.

Parking is off-site, and when we arrived, there was no place to park for the paid valet service. We had to circle around and call the front desk to figure out how to drop the car off. Thankfully, a truck moved, and we were able to slide in, but after a 9 hour drive, it was not as smooth and clear as I would have liked. Also, I didn't realize at the time of booking that there was no on-site parking. Possibly a miss on my part, and I figured it out later through reviews, but details like that should be more visible.

Minor things: The bathtub drain wouldn't stop the water from draining out, so my wife couldn't use the bathtub, and the mini-fridge seemed like it was having issues, but for an older property, it wasn't bad.

Not very clean overall. Various hairs in the bedding and in the bathroom. The room had a VERY musty smell to it which I understand is the nature of the area with the humidity and hurricane history but if you’re sensitive to smells or have allergies please be advised! Also due to the age of the building, the walls are thin. I could hear the entire conversation happening next-door to us! No ice machine in the building we were in. The outdoor dipping pool area leaves A LOT to be desired. There is moss and algae all over the bricks and the seats of the furniture in the pool area had black mold on them.

It's old building. so many things are clumsy. the door in and out. the walls and doors are flimsy, so it's easy to hear noises next door. Rooms are smaller then I'm used to see for 2 queen beds. Even though when we booked, I was tolk it'll be 300+ sqft room, but it was definitely around 250 sqft or less. bit tight. but still great.

The ice machine didn't work. There were issues with accessing door in the part of the building. The building had really old elevators.

They took a deposit for the room and this charge remained as pending on my credit card for too long despite asking.

Nothing

The parking was very difficult. We used valet, but trying to pull up out front and load or unload your luggage was almost impossible. The street is tiny and very busy. My in laws room smelled strongly like cigarettes. Mine and my husbands room was dirty. There was a sock laying in the middle of the floor, a phone case sitting on the bed, the bathroom floor was not clean. Around 10 pm we had to call the front desk because our air conditioner was leaking water down the wall and onto the floor. Not a small drip….like running water down the wall. They offered us complimentary breakfast and after the second phone call, they moved us rooms to a much nicer and cleaner room. Several areas in the hotel needed repairs and just had blue tape or signs up. This could be a beautiful hotel if it was maintained. The staff was great, but seemed to be stretched very thin.

Alles ein wenig in die Jahre gekommen, es riecht manchmal, einige Kakerlaken herum, und die Badewanne lief nicht ab. Passt ein wenig zu NO

Laundy service would have been great, but I think they only do dry cleaning service. Minor!