Hyatt House Houston Galleria

Hotels
•
Hyatt House
8 (625 reviews)
3440 Sage Road , Houston , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Breakfast quality
Proximity to events
Cons:
Cleanliness issues
Lack of service
Outdated amenities

Categories

Cleanliness
6.16
Multiple reviews cite unsanitary conditions and unclean rooms.
Service
8.13
Service was often described as lacking, particularly regarding assistance with room issues.
Location
10
Several reviews highlighted the convenience of the location to nearby attractions.
Room Quality
7.17
Room issues were reported, including cleanliness problems and malfunctioning amenities.
Amenities
7.12
Amenities were mentioned as outdated and requiring upgrades.
Value for Money
8.15
Some reviews find the cost high relative to the condition and service provided.
Food and Beverage
9.11
Breakfast was positively mentioned, implying good quality.
Overall Experience
8.16
General satisfaction varied with significant concerns raised about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:32

Property Description

Luxurious All-Suite Accommodations
Discover the ultimate comfort at Hyatt House Houston Galleria, offering spacious suites with full kitchens and cozy seating areas. Enjoy the convenience of a dishwasher and complimentary toiletries in every room, along with flat-screen cable TVs for entertainment.

Relaxing Outdoor Pool and Hot Tub
Unwind and soak up the sun at our outdoor pool and hot tub, perfect for a refreshing dip or a soothing evening soak after a day of exploring Houston. Take in the serene surroundings and enjoy a moment of relaxation during your stay.

Convenient Amenities and Services
Start your day right with a delicious buffet breakfast served daily. Need a quick snack or forgot to pack something? Our 24-hour market has you covered with a variety of snacks, beverages, and toiletries for your convenience.

Book your stay at Hyatt House Houston Galleria for a memorable and comfortable experience.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

Location

Guest Reviews

8
Based on 625 reviews
Cleanliness: 6.16
Service: 8.13
Location: 10
Room Quality: 7.17
Amenities: 7.12
Value for Money: 8.15
Food and Beverage: 9.11
Overall Experience: 8.16
A
Ali Mert • family_with_children • tr
7
2026-02-14 • via Nuitee
T
Tai • couple • us
8
2026-01-25 • via Nuitee
R
Randall • family_with_children • us
8
2026-01-21 • via Nuitee
W
Williams • family_with_children • us
8
Pros:

The area

Cons:

The elevator was broken

2026-01-20 • via Nuitee
M
Mcilwraith • extended_group • au
8
value for money, clean and convenient.
Pros:

good location, value for money, very clean rooms.

Cons:

my room was little noisy at times, breakfast was very basic, not very appetising.

2026-01-20 • via Nuitee
D
Daijah • couple • us
1
2026-01-20 • via Nuitee
T
Traviona • couple • us
10
2026-01-19 • via Nuitee
N
Neivis • couple • us
10
2026-01-19 • via Nuitee
O
Olajumoke Ifeoluwa • solo_traveller • ng
8
Hyatt House is good and the environment is top notch
Pros:

It is very nice place and the location is very good, not too far to Galleria, anytime am in Houston is a very nice place to stay.

Cons:

The breakfast is good but I think they can do better.

2026-01-19 • via Nuitee
D
Dayana • family_with_children • us
9
2026-01-19 • via Nuitee
L
Lori • couple • us
8
Frustrating start but ended ok
Pros:

There were a variety of breakfast options to choose from and the area was clean. The hallways and room were clean and comfortable.

Cons:

The room was supposed to be ready at 3, we arrived at 5:30 and the room was not ready. We were told it would be another 30 minutes. We had a concert we needed to get to, so we were rushing to get ready by the time we got our room. We were also given an inactive key so we had to waste more time going back down to the office and get a new one. When asked if there was any compensation for the inconvenience of the room being late in getting ready, we were told no, nothing was offered, not even a free night parking, snack, or drink.

2026-01-19 • via Nuitee
J
JIYOUNG • extended_group • kr
8
2026-01-19 • via Nuitee
A
Adriana • couple • us
7
Loved the stay hated the wait to check in. Not the staff fault but we were not able to check in until about 7
Pros:

Loved it. Super comfy. Super clean

Cons:

I overlooked the fact that parking was not included.

2026-01-19 • via Nuitee
J
Josh • family_with_children • us
6
Cons:

Rooms weren’t ready when they were suppose to be and wasn’t offered any kind of discount or anything to help

2026-01-19 • via Nuitee
D
Dayana • family_with_children • us
7
Pros:

Everything

Cons:

Everything

2026-01-19 • via Nuitee
K
Kalyn • solo_traveller • us
10
I would definitely stay here again.
Pros:

The bed was so comfy, and the room was very clean. The kitchenette is wonderful. There were even pots and pans and a mini electrive stove. I didn't cook, but you would have everything you need to make a meal. There was plenty of parking also.

Cons:

The only thing that sucked was the blow dryer would only work outside of the bathroom, and it only had a low setting. I could have asked for a replacement, but I wasn't there much, and it was only 2 nights, so I didn't bother. Also, it didn't mention on booking.com that parking is $25/night. That's typical for this area, but part of the reason I chose this place was that I didn't think I had to pay for parking.

2026-01-19 • via Nuitee
D
Demetrius • couple • us
10
2026-01-15 • via Nuitee
7
706anhtuann • NONE
8
Short stay with points at Hyatt
Pros:

Everything is ok. One of the rare Cat 1 hotel with Hyatt in Houston. Nothing particular, but free full breakfast is probably the best part of perks.

2026-01-09 • via Tripadvisor
A
Aldo • couple • it
7
Ci pensero la próxima volta
Pros:

Letto

Cons:

La ragazza della reception

2026-01-08 • via Nuitee
J
junaidanwar • NONE • Sacramento, California
2
Zero Stars – Extremely Disappointing Experience
Pros:

If zero stars were an option, that’s what this place deserves.

I’ve stayed at many Hyatt Place locations before, and they have always been great. Unfortunately, Hyatt House Galleria Houston was a complete letdown and easily the worst Hyatt experience I’ve ever had.

1. Rude and unprofessional front desk staff
From day one, the receptionist was not welcoming and failed to properly explain where guests are supposed to park. For three days, we parked in front of the hotel because no one told us otherwise. On our last night, another receptionist rudely stopped my wife and our 1 year 3 month old daughter while they were heading to the room and aggressively questioned why we were parking in front instead of the garage.
When my wife calmly explained that no one had informed us, the receptionist didn’t respond, made an angry face, and acted extremely unprofessional. No apology. No explanation. Just attitude.

2. No proper hot water
There was no hot water in the shower. You literally have to run the water for 10 minutes just to get room-temperature water. Completely unacceptable for a hotel, especially at this price point.

3. Dirty carpets
The carpets had large, visible stains. Honestly, it looked disgusting and unhygienic. No idea if it was pee or something else — and that uncertainty alone says enough about cleanliness standards.

4. $25 per night parking fee with zero guidance
They charge $25 per night for parking, even though the garage is part of the building. On top of that, staff doesn’t tell you where to park, then rudely confronts you days later. Beware: instead of guiding guests, they seem more interested in blaming them.

This experience was shocking, especially compared to other Hyatt properties which have always been pleasant and professional. This location seriously damages the Hyatt brand.

Will never stay here again. Avoid if you value basic courtesy, cleanliness, and comfort.

2026-01-06 • via Tripadvisor