Quality Inn & Suites Ottumwa North

Hotels
•
Quality Inn
7.7 (192 reviews)
125 West Joseph Avenue , Ottumwa , US
+1 641-682-8526

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Swimming pool
Pets allowed
Private parking
Heated pool
Indoor pool

Review Highlights

Pros:
Comfortable beds
Friendly/helpful staff reported by several guests
Low price/value for budget travelers
Some remodeled rooms
Basic breakfast available for some guests
Clean/spacious rooms mentioned in at least one stay
Cons:
Significant cleanliness issues (stains, cockroach, fecal matter, cat-pee smell, toad in room)
Breakfast quality and variety poor (cold biscuits, bad gravy, reheated food)
Maintenance problems (broken TV, shower in poor repair, wall damage, taped remote)
Pool/hot tub issues (filthy pool, overly hot hot tub, no pool towels)
Staff lapses (smoking in front of hotel, maid rolling eyes, missed housekeeping)
Safety/amenity concern about refillable communal toiletries

Categories

Cleanliness
4.7
Multiple reviews cite stains, a cockroach in the stairwell, a room smelling like cat urine, fecal matter on the wall behind the toilet, and an unexpected toad in a room — overall notably below expected cleanliness standards.
Service
9.7
Service is mixed but leans positive: several guests mention friendly or kind staff, front-desk assistance and room changes when requested; negative notes (staff smoking, a maid rolling her eyes, missed housekeeper service) are present but outweighed by reports of helpful employees.
Location
9.7
Location was explicitly mentioned as good in a review; no major negatives about the location were raised.
Room Quality
6.2
Rooms show uneven maintenance: reports of TV not working (moved rooms), shower and bathroom in poor repair, wall substance/patches, taped remote casing and occasional strong/artificial scents — some rooms remodeled and comfortable beds noted, but maintenance issues lower the score.
Amenities
6.2
Amenities are inconsistent: pool and hot tub issues (filthy pool, overly hot hot tub), concerns about communal full-size toiletries, and lack of pool towels were reported, though the hotel does offer standard budget amenities.
Value for Money
9.7
Several guests emphasize low price and comfortable beds, noting good value for budget travelers despite flaws; one guest suggested paying more for a higher tier, but overall price-performance was viewed positively.
Food and Beverage
5.7
Breakfast reports are generally negative: cold biscuits, poor-quality sausage gravy, limited variety, reheated items and occasional lack of staffing/coffee availability — some guests still found a basic breakfast available.
Overall Experience
9.7
Mixed overall: multiple serious negatives (cleanliness and maintenance) but offset in some guests' eyes by low price, comfortable beds, helpful staff and basic amenities; suitable for budget-minded travelers willing to accept trade-offs.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 15:13

Property Description

Luxurious Amenities and Features

At the Quality Inn & Suites hotel, experience a perfect atmosphere for relaxation and enjoyment. Unwind in our indoor heated pool and hot tub, stay fit in our fitness center, and start your day right with a free full hot breakfast.

Convenient Location and Nearby Attractions

Located close to the American Gothic House Center and Beach Ottumwa water park, our hotel offers easy access to local landmarks and downtown Ottumwa's charming shops. Business travelers will appreciate the proximity to major corporations and a variety of dining options.

Comfortable Accommodations

Our guest rooms are designed with your comfort in mind, featuring modern amenities like high-definition TVs, coffee makers, and pillow-top mattresses. Upgrade to our spacious suites with kitchen facilities and work desks for added convenience.

Book your stay at Quality Inn & Suites for a memorable experience in Ottumwa, IA.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CID

Location

Guest Reviews

7.7
Based on 192 reviews
Cleanliness: 4.7
Service: 9.7
Location: 9.7
Room Quality: 6.2
Amenities: 6.2
Value for Money: 9.7
Food and Beverage: 5.7
Overall Experience: 9.7
R
Reed • solo_traveller • us
10
Nice place
Pros:

Great staff very helpful and nice. Good location.

2026-11-06 • via Nuitee
C
Crystalant • family_with_children • us
9
2026-10-27 • via Nuitee
B
Brenda • family_with_children • us
3
Pros:

The room is clean and spacious and was somewhat not noisy..

Cons:

The Breakfast is lacking..the Bisquits were not warm they were set out cold and felt waxy and crumbled to pieces..the sausage gravy I swear to you tasted and smelled like an opened can of dog food... Then they have "full size bottles of Shampoo, Conditioner, and Body lotion in the rooms that is used between customers..THIS WORLD IS SICK ANYBODY COULD PUT ANYTHING INTO THESE BOTTLES FROM FENTENAL TO ACID TO POISON!! this really upset me..when law suits start cause a child gets killed cause someone tampered with it they will stop..asked for 1 extra towel from a maid who rolled her eyes and reluctantly gave me one..wasn't happy with my experience here..

2026-10-26 • via Nuitee
S
Scott • couple • us
8
2026-10-14 • via Nuitee
J
Jean • family_with_children • us
8
Enjoyable
Pros:

Very good

2026-10-12 • via Nuitee
N
Nephtalie • couple • us
7
2026-10-10 • via Nuitee
D
Dulce • couple • us
10
2026-09-14 • via Nuitee
D
Dulce • couple • us
10
2026-09-14 • via Nuitee
L
Lueders • solo_traveller • us
2
Cons:

Barking dog across the hall, breakfast non existent , staff member complaining her replacent didnt show while sitting outside in slippers smoking and leaving breakfast empty. Room smelled like cat pee , needs lots of maintenance. Overall staff that checked me in was only good thing.

2026-09-13 • via Nuitee
R
Rhonda • solo_traveller • us
3
It was brief
Pros:

The room was pretty clean and the bed

Cons:

The bathroom had some substance on the wall and the shower was in poor repair. When I went to have coffee at 7:00 a.m. there was no coffee available and no staff around to correct that.

2026-09-11 • via Nuitee
T
TINA • couple • us
4
If you can put blinders on to get to your room you will be fine
Pros:

The remodeled room

Cons:

Terrible condition

2026-09-10 • via Nuitee
J
Jaynna • solo_traveller • us
7
2026-09-09 • via Nuitee
J
Jaynna • solo_traveller • us
10
Heather was very helpful and has great customer service
2026-09-09 • via Nuitee
S
Steven • extended_group • us
3
my last stay at this location!
Pros:

friendly staff. Comfortable bed

Cons:

upon arrival the first room was filled with a cloud of aroma improver to the point we couldn't even see across the room. When we opened the door the cloud moved out into the hallway and you couldn't see there either. The second room the tv wouldn't work the first night. The next day they moved us to a new room with a working TV. That night we discovered a large toad in the floor and I had to catch that and throw him outside. Plus they never gave us maid service. We had to go to the desk for towels.

2026-09-07 • via Nuitee
S
STEVE • family_with_children • us
3
Not going back
Pros:

Beds were comfortable, price was low, not much else to note on the positive side.

Cons:

Overall a rundown motel, stains in our room, especially a weird dripping door stop, a cockroach in the stairwell. The pool was filthy with food scraps and cloudy water; no pool towels were present.

2026-08-22 • via Nuitee
R
Rupert • solo_traveller • de
7
Alles in allem i.O.
Pros:

Frühstück typisch amerikanisch und täglich gleich, könnte etwas abwechslungsreicher sein. Personal freundlich trotz meiner späten Ankunft (23:30 Uhr). Zimmer und Bad sauber. Würde ich wieder buchen.

Cons:

Frühstück könnte abwechslungsreicher sein....

2026-08-17 • via Nuitee
D
Diana • couple • us
8
2026-08-06 • via Nuitee
A
Ashley • couple • us
5
2026-07-13 • via Nuitee
D
David • solo_traveller • au
9
2026-07-12 • via Nuitee
C
Cory • family_with_children • us
3
I would not stay here again. It would be worth spending 40-50 more.
Pros:

There was an available room when I asked to switch rooms. And there was a breakfast. And the location was good.

Cons:

The staff was out smoking in front of hotel upon arrival. The security door bar was broken, I switched rooms. There was trash littering the entryways. The maintenance done in the room was not great. Remote control casing taped backed together with scotch tape, and wall patches not properly done. The cleaning seemed okay at first, but there was what I’m assuming to be fecal matter splattered on the wall behind the toilet and the bedding smelled like cheap cologne. The hot tub was too hot to sit in. We booked this hotel for a hot tub with affordability. The pool was not used by us as there was a women yelling and cussing in the pool area. The breakfast was okay. There was a kind employee that was doing her best to work the front and the breakfast at the same time. Food was obviously reheated, no bacon, or anything fresh.

2026-07-12 • via Nuitee