The Westin Portland Harborview

Hotels
Westin
8.5 (727 reviews)
157 High Street , Portland , us

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfy beds and pillows
Great view from the room
Cons:
Understaffed in some areas
Limited food options during stay

Categories

Cleanliness
8.31
Overall clean environment, but some areas lacked attention to detail.
Service
8.98
Friendly and quick service from staff, though some could use additional training.
Location
9.32
Great location close to downtown and harbor with nice views.
Room Quality
8.77
Comfortable rooms with decent amenities; some lighting and comfort issues noted.
Amenities
7.8
Amenities available but some facilities closed or poorly stocked.
Value for Money
8.26
Competitive pricing, but some felt overcharged based on service provided.
Food and Beverage
7.81
Bar quality variable; restaurant closed on certain days which is unusual for a full-service hotel.
Overall Experience
8.78
Generally positive experience, with specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:29

Property Description

Central Location in the Arts and Shopping District
Located in the heart of Portland's arts and shopping district, The Westin Portland Harborview offers a prime location within minutes of the city's top attractions. Explore the nearby Portland Museum of Art and Congress Square, all just a stone's throw away from the hotel.

Luxurious Amenities for a Comfortable Stay
Indulge in the comfort of well-equipped rooms featuring a cable TV, coffee machine, refrigerator, and en suite bathroom. Stay connected with complimentary wireless internet in public areas or choose to have Wi-Fi access in your room for a small fee.

Dining and Entertainment Options
Savor regional New England cuisine at Congress Squared for breakfast, lunch, and dinner. Then, head to the rooftop bar, Top of the East Lounge, for a nightcap and breathtaking city views. Experience a perfect blend of culinary delights and relaxation during your stay.

Experience the best of Portland at The Westin Portland Harborview. Book your stay now for an unforgettable getaway.

Important information:

Dogs are allowed on request.

Please note, valet parking is USD 38 per night and self parking is USD 30 per day.

Please note that a 1.5% destination fee will be applicable for bookings made from January 1st all the way through June 30th, 2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 38 per day.

Location

Guest Reviews

8.5
Based on 727 reviews
Cleanliness: 8.31
Service: 8.98
Location: 9.32
Room Quality: 8.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 8.78
B
Benya couple us
8
Lovely hotel close to downtown Portland.
Pros:

Location is great! The room was clean and comfortable. I enjoyed the sundry as an option after a late concert at the state theater. Breakfast the next morning was also very good!

Cons:

The bed was a little stiff for my liking, and I would have preferred more than one blanket. I wish the complimentary breakfast had just a few more options.

2026-04-21 via Nuitee
A
Anne couple us
5
Pros:

The location is great

Cons:

When we arrived the sink was wet and floor didn’t seem to be swept. We also didn’t have any hot water in the sink or shower.

2026-04-16 via Nuitee
A
Andrew solo_traveller us
8
2026-04-13 via Nuitee
C
Corey couple us
9
Overall great place to stay, loved the bar/lounge on the top floor!!
Pros:

Big Room, Big Bathroom nice city views

Cons:

Pillows could have been better

2026-04-09 via Nuitee
L
Lance couple us
9
Pros:

Love the top floor bar, the bartender there was great.

2026-04-09 via Nuitee
H
hale family_with_children tr
9
2026-04-04 via Nuitee
Y
Youker couple us
9
Solid, appropriate price.
Pros:

Everything was solid :) Parking is tight but Valet was available, free with the room, and prompt and polit.

Cons:

I didn’t dislike anything.

2026-04-02 via Nuitee
M
MFZ family_with_children us
10
2026-04-02 via Nuitee
B
Besher couple us
9
Cons:

When we returned to our room at the end of the day we found that the room was not cleaned and the bed was not made.Towels were still on the floor. We called the front desk to complain. The receptionist was dismissive, he stated that he will check with housekeeping. He did not call us back so few minutes later we called again. He said that we had put on our door DO Not Disturb sign. That was not true and our room did not have that sign at all to start with.
We came down to talk to him. He was extremely rude. Eventually the manager came over and provided us with a new room. The hotel and manager were fine but this employee has a problem and he does not belong in the hospitality business. This happened on the evening of 3/30/2026

2026-04-01 via Nuitee
M
Mary Ann solo_traveller us
1
Pros:

Facilities

Cons:

Parking. They were not forthcoming about the parking, not being included in the fee. And when I left, I’m stuck with $130 bill that I’m not prepared for.

2026-03-27 via Nuitee
O
Ornelas family_with_children us
10
Pros:

We had a great corner room with views of the harbour. It had floor to ceiling drapes that added a nice cozy and nice touch. We were able to walk to the old city area, it was a nice walk.

2026-03-24 via Nuitee
A
Abigail couple us
9
A comfortable, convenient hotel at the heart of Maine's largest city.
Pros:

We really liked our room, which was tucked into a corner so it had more windows than we expected. And we loved the Top of the East!

2026-03-19 via Nuitee
M
Mike family_with_children us
9
Pros:

The staff was very helpful and pleasant.
The location was great.

Cons:

Venting issue with the plumbing making a gurgling noise in the bathroom .

2026-03-13 via Nuitee
E
erinsG6403OT Solo travel
8
Nice
Pros:

Comfy beds. Great location. Decent amenities. Parking prices were not ideal.

2026-03-12 via Tripadvisor
P
Patrick solo_traveller us
10
2026-03-06 via Nuitee
S
Shania couple us
10
2026-03-01 via Nuitee
T
Thomas couple us
10
Nice people and great ambiance.
Pros:

Warm and friendly

Cons:

Minor problem with refrigerator, could have been resolved but it was so minor that I couldn’t deal with it.

2026-02-27 via Nuitee
F
florencekC2004WW Family
6
Visiting our home town for a concert
Pros:

Pros: room was spacious and clean with excellent view of the city. Location perfect for our need. C2 restaurant was excellent! Best baked haddock dinner for me and fish and chips for my husband. Also breakfast was just as good. Excellent time also at the Top of the East.

Great bartender at C2 our specialty drinks were really good and we got to watch the Olympics on TV. Drinks were priced very reasonable.

Cons: coffee maker was missing parts so could not use it and coffee shop fee was six dollars for a regular coffee and restaurant fee was five. Really? No free coffee for guests. A turnoff for sure!

Night lights on headboard one of 4 worked. Plugs for technology items old and charged very slow.

Bathroom ground outlet was upside down! Hair dryer kept shutting off.

Need room key to run elevator to get to guest rooms. Very inconvenient. Hire security instead

While in the C2 restsurant, had to leave the restaurant, go through the lobby and down another hall to get to the bathroom! Thank you to the young man who guided me! Not easy to find and not good for those with mobility issues and time consuming. Did not ask elderly mother to join us as she would have had a very difficult time. Had to leave meal for sometime just to go to the restroom! Should be way closer!

Also while in the Top of the East, bathroom is down several stairs on the floor below. Assume you need to use the elevator to go down a floor if a person has mobility issues. Was a pain for a normal person.

Parking is a joke. When I made my reservation I included parking cost. The public garage next door. Instructions from my reservation said to get ticket and give it when we check in. No ticket is given. There is a website you go to pay. So since we paid, we did not do that. Thank goodness! The front desk folks said we just use our room key to get in and out of the garage. Okay, so what happens when you check out? You are supposed to use the room key card and drop the card in the box below, but the box is full and you cannot add another card! Panic sets in as how long does the gate stay up? Horrible system! Then you have to carry all your stuff from the parking garage into the front of the hotel as you need a room key to go from the garage through the brease way into the hotel. Not easy. Parking 38 dollars in garage for a day or valet for 45 plus tip...decide gor yourself.

Would I stay again? Only if I needed to be close to this location. So many better choices in the area.

2026-02-24 via Tripadvisor
R
Robert couple us
8
Pros:

Proximity to the state theater

Cons:

The parking garage stairwell was a biohazard

2026-02-23 via Nuitee
P
pksteve12524 Business
10
Look forward to staying again.
Pros:

Very comfortable beds, sparkling bathroom, perfect staff at check in, attractive facility, great fitness room! The complimentary breakfast was above and beyond. Entree off the menu was excellent.

2026-02-22 via Tripadvisor