The Westin Portland Harborview

Hotels
Westin
8.5 (700 reviews)
157 High Street , Portland , us

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfy beds and pillows
Great view from the room
Cons:
Understaffed in some areas
Limited food options during stay

Categories

Cleanliness
8.31
Overall clean environment, but some areas lacked attention to detail.
Service
8.98
Friendly and quick service from staff, though some could use additional training.
Location
9.32
Great location close to downtown and harbor with nice views.
Room Quality
8.77
Comfortable rooms with decent amenities; some lighting and comfort issues noted.
Amenities
7.8
Amenities available but some facilities closed or poorly stocked.
Value for Money
8.26
Competitive pricing, but some felt overcharged based on service provided.
Food and Beverage
7.81
Bar quality variable; restaurant closed on certain days which is unusual for a full-service hotel.
Overall Experience
8.78
Generally positive experience, with specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:29

Property Description

Central Location in the Arts and Shopping District
Located in the heart of Portland's arts and shopping district, The Westin Portland Harborview offers a prime location within minutes of the city's top attractions. Explore the nearby Portland Museum of Art and Congress Square, all just a stone's throw away from the hotel.

Luxurious Amenities for a Comfortable Stay
Indulge in the comfort of well-equipped rooms featuring a cable TV, coffee machine, refrigerator, and en suite bathroom. Stay connected with complimentary wireless internet in public areas or choose to have Wi-Fi access in your room for a small fee.

Dining and Entertainment Options
Savor regional New England cuisine at Congress Squared for breakfast, lunch, and dinner. Then, head to the rooftop bar, Top of the East Lounge, for a nightcap and breathtaking city views. Experience a perfect blend of culinary delights and relaxation during your stay.

Experience the best of Portland at The Westin Portland Harborview. Book your stay now for an unforgettable getaway.

Important information:

Dogs are allowed on request.

Please note, valet parking is USD 38 per night and self parking is USD 30 per day.

Please note that a 1.5% destination fee will be applicable for bookings made from January 1st all the way through June 30th, 2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 38 per day.

Location

Guest Reviews

8.5
Based on 700 reviews
Cleanliness: 8.31
Service: 8.98
Location: 9.32
Room Quality: 8.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 8.78
P
Patrick solo_traveller us
10
2026-03-06 via Nuitee
S
Shania couple us
10
2026-03-01 via Nuitee
T
Thomas couple us
10
Nice people and great ambiance.
Pros:

Warm and friendly

Cons:

Minor problem with refrigerator, could have been resolved but it was so minor that I couldn’t deal with it.

2026-02-27 via Nuitee
F
florencekC2004WW Family
6
Visiting our home town for a concert
Pros:

Pros: room was spacious and clean with excellent view of the city. Location perfect for our need. C2 restaurant was excellent! Best baked haddock dinner for me and fish and chips for my husband. Also breakfast was just as good. Excellent time also at the Top of the East.

Great bartender at C2 our specialty drinks were really good and we got to watch the Olympics on TV. Drinks were priced very reasonable.

Cons: coffee maker was missing parts so could not use it and coffee shop fee was six dollars for a regular coffee and restaurant fee was five. Really? No free coffee for guests. A turnoff for sure!

Night lights on headboard one of 4 worked. Plugs for technology items old and charged very slow.

Bathroom ground outlet was upside down! Hair dryer kept shutting off.

Need room key to run elevator to get to guest rooms. Very inconvenient. Hire security instead

While in the C2 restsurant, had to leave the restaurant, go through the lobby and down another hall to get to the bathroom! Thank you to the young man who guided me! Not easy to find and not good for those with mobility issues and time consuming. Did not ask elderly mother to join us as she would have had a very difficult time. Had to leave meal for sometime just to go to the restroom! Should be way closer!

Also while in the Top of the East, bathroom is down several stairs on the floor below. Assume you need to use the elevator to go down a floor if a person has mobility issues. Was a pain for a normal person.

Parking is a joke. When I made my reservation I included parking cost. The public garage next door. Instructions from my reservation said to get ticket and give it when we check in. No ticket is given. There is a website you go to pay. So since we paid, we did not do that. Thank goodness! The front desk folks said we just use our room key to get in and out of the garage. Okay, so what happens when you check out? You are supposed to use the room key card and drop the card in the box below, but the box is full and you cannot add another card! Panic sets in as how long does the gate stay up? Horrible system! Then you have to carry all your stuff from the parking garage into the front of the hotel as you need a room key to go from the garage through the brease way into the hotel. Not easy. Parking 38 dollars in garage for a day or valet for 45 plus tip...decide gor yourself.

Would I stay again? Only if I needed to be close to this location. So many better choices in the area.

2026-02-24 via Tripadvisor
R
Robert couple us
8
Pros:

Proximity to the state theater

Cons:

The parking garage stairwell was a biohazard

2026-02-23 via Nuitee
P
pksteve12524 Business
10
Look forward to staying again.
Pros:

Very comfortable beds, sparkling bathroom, perfect staff at check in, attractive facility, great fitness room! The complimentary breakfast was above and beyond. Entree off the menu was excellent.

2026-02-22 via Tripadvisor
T
Tourist289762 Solo travel
10
Very nice 😊
Pros:

Thank you to Paaencui for cleaning my room.

2026-02-15 via Tripadvisor
C
Cindy couple us
10
2026-02-11 via Nuitee
S
Steve family_with_children us
8
Winter getaway 2025
Pros:

The view was nice. Everyone, including housekeeping and security staff were engaging and friendly

Cons:

No one answered the intercom when we arrived from the parking garage. The temperature was in the single digits and the wind was strong. It took several minutes; luckily an employee happened to be going into the building and let us in. The front desk staff was friendly, but not very informative. We are used to the desk staff giving us general information regarding dining times, internet info, etc. Other than that, our stay was very enjoyable.

2026-02-11 via Nuitee
A
Adam81980 Couples Windham, Maine
10
Conveniently located downtown Portland. Solid modern and clean hotel.
Pros:

I am a local, but I had a broken hot water pipe so my girlfriend and I took advantage of already low winter rates and then booked one of those Hotwire secret deals and got a king room for three nights for $80 per night at 40% off the nightly rate.

That’s a pretty good deal! So we had a little local staycation for a few nights. Tried a few new eating places, saw a comedy show and some music.

This is a classic Portland hotel that’s probably been around at least 100 years. In my forty something year lifespan it has been the Sonesta, the Eastland Park, the Radisson, and then Westin bought it and renovated it about a decade ago.

Pretty nice hotel right in the center of Portland. Very walkable to anything downtown . An old hotel, but updated and very clean and modern, although rooms are a bit generic. But clean and comfortable, nonetheless.

The rooftop bar at Top of the East” has excellent 270° views of the Portland skyline and on a clear day you can see all the way over to Mount Washington, New Hampshire.

Valet parking is $40 per night. Self parking I think was $30, but if you’re local like I am, you know you can go a block or two to the east, south, or west and there is plenty of free on street parking in the residential neighborhoods adjacent to the hotel. Just be aware that these days there’s a lot of homeless, junkies, vagrants and crazies wandering the streets, so I can’t guarantee your car might not get broken into if you want to park on the streets nearby. I did and had no problems, and I also lived a block away for a few years and also never had the misfortune of having my car messed with, but it does happen in Portland with the influx of the homeless and druggies that have taken over Portland.

Interesting historical fact about this hotel… in the late 70s or very early 1980s Ozzy Osbourne was in Portland for a show. They used to have a small rooftop pool and he was escorted out of the city by police after throwing the pool furniture from the roof to the streets below about 20 stories below!

2026-01-30 via Tripadvisor
K
Kathleen couple us
9
2026-01-28 via Nuitee
N
Nicole couple us
7
I had a decent stay. Staff was nice and it seemed clean but I slept terrible
Pros:

Downtown location and the spa

Cons:

The bed and pillows were terrible

2026-01-26 via Nuitee
T
Tom couple us
8
2026-01-20 via Nuitee
J
Josie family_with_children au
6
Cons:

The flier we stayed on smelled very strongly of bleach, almost like we were in a swimming pool.

2026-01-19 via Nuitee
M
Melody couple us
10
Wonderful , clean, peaceful stay
2026-01-19 via Nuitee
J
Jean couple us
10
Wonderful-would stay there again!
Pros:

Loved the location and the ability to use the hotel’s transportation services. We also loved that it was half a block from the beautiful Portland art museum. Breakfast was a little expensive but very good.

Cons:

More help to get luggage to your room when you arrive and depart. We requested it when we arrived because we were older and pretty tired ant that point but handled it ourselves when we left.

2026-01-19 via Nuitee
D
DOUGLAS S couple us
8
Nice rooms with a great view of the City
Pros:

The character of the building and it's decor was very clean and well appointed. Rooms were of a good size with no complaints.

Cons:

Nothing to do with the hotel or the chain. The homeless and the open air drug use which is a local government controlled issue really turned me off to the location. Unfortunately I'll use another outlet outside of the city.

2026-01-19 via Nuitee
D
Dawn and Chuck couple us
9
Great location, helpful staff
Pros:

The staff were very helpful and the location was very convenient. Food in the restaurant was also very good.

Cons:

The body wash in the shower was empty, the shampoo was almost empty, we had one robe that was very small (I am a plus size woman). I would have appreciated more amenities for the price.

2026-01-19 via Nuitee
L
Linda couple us
8
Always lovely with helpful staff.
Pros:

It’s a beautiful hotel-we originally stayed there when it was the Eastland and on its last legs and we loved it even then.

Cons:

My husband is handicapped and I asked for handicapped equipped room.The last time I did that the shower had a handicap rail in it, this time it didn’t.

2026-01-19 via Nuitee
K
Kalista family_with_children us
3
Wouldn’t stay again.
Cons:

The staff at this hotel were not only unhelpful but also surprisingly rude. My friend and I—two young women traveling alone—arrived and asked the valet if he could park our car. Instead of a straightforward answer, he shrugged and said, “I don’t know, did you pay for valet?” We hadn’t even stepped inside the hotel yet and were left to park in the garage next door, which charged us a steep fee before we’d even checked in.

At the front desk, we were given keycards that were supposed to work for in-and-out garage access. They didn’t. When we went back to ask about it, the woman at the front desk dismissively told us that yes, parking in the garage would cost even more—with zero courtesy in her tone. It genuinely felt like we were being treated differently because we were young women, especially compared to how we saw other guests being helped.

On top of that, we couldn’t access the rooftop during our stay, and our room had no view of the city whatsoever. Overall, this was a disappointing and uncomfortable experience, and we left feeling unwelcome.

2026-01-19 via Nuitee