The Westin Portland Harborview

Hotels
•
Westin
8.5 (773 reviews)
157 High Street , Portland , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Comfy beds and pillows
Great view from the room
Cons:
Understaffed in some areas
Limited food options during stay

Categories

Cleanliness
8.31
Overall clean environment, but some areas lacked attention to detail.
Service
8.98
Friendly and quick service from staff, though some could use additional training.
Location
9.32
Great location close to downtown and harbor with nice views.
Room Quality
8.77
Comfortable rooms with decent amenities; some lighting and comfort issues noted.
Amenities
7.8
Amenities available but some facilities closed or poorly stocked.
Value for Money
8.26
Competitive pricing, but some felt overcharged based on service provided.
Food and Beverage
7.81
Bar quality variable; restaurant closed on certain days which is unusual for a full-service hotel.
Overall Experience
8.78
Generally positive experience, with specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:29

Property Description

Central Location in the Arts and Shopping District
Located in the heart of Portland's arts and shopping district, The Westin Portland Harborview offers a prime location within minutes of the city's top attractions. Explore the nearby Portland Museum of Art and Congress Square, all just a stone's throw away from the hotel.

Luxurious Amenities for a Comfortable Stay
Indulge in the comfort of well-equipped rooms featuring a cable TV, coffee machine, refrigerator, and en suite bathroom. Stay connected with complimentary wireless internet in public areas or choose to have Wi-Fi access in your room for a small fee.

Dining and Entertainment Options
Savor regional New England cuisine at Congress Squared for breakfast, lunch, and dinner. Then, head to the rooftop bar, Top of the East Lounge, for a nightcap and breathtaking city views. Experience a perfect blend of culinary delights and relaxation during your stay.

Experience the best of Portland at The Westin Portland Harborview. Book your stay now for an unforgettable getaway.

Important information:

Dogs are allowed on request.

Please note, valet parking is USD 47 per night and self parking is USD 30 per day.

Please note that a 1.5% destination fee will be applicable for bookings made from January 1st all the way through June 30th, 2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 38 per day.

Location

Guest Reviews

8.5
Based on 773 reviews
Cleanliness: 8.31
Service: 8.98
Location: 9.32
Room Quality: 8.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 8.78
L
Lincoln • couple • us
1
2026-07-11 • via Nuitee
R
Rosemary • family_with_children • ch
6
Pros:

The staff at the restaurant were really nice

Cons:

Charging so much for parking

2026-07-09 • via Nuitee
B
Braden • couple • it
9
2026-07-08 • via Nuitee
C
Chia-Chi • couple • us
6
Pros:

The room was spacious and the location is really great.

Cons:

The overall experience did not match the standards of a 4-star establishment. During our stay, we encounter a few notable issues:
The reading light in our room was broken, and the WiFi was highly unstable. We noted that several guests were experiencing the same connectivity issues. Our booking.com confirmation clearly stated that breakfast was included. However, this was not mentioned at check in, and staff later informed us it was not in their system. Although we were given breakfast coupons after showing our email, the process required unnecessary effort on our part. Upon looking at past reviews, we noticed that other guests experienced this similar breakfast system error back in 2025. It is disappointing to see that a know issue has not been resolved after nearly a year.

2026-07-07 • via Nuitee
A
Achmad Risza • family_with_children • id
8
Pros:

The location and the vallet

Cons:

No laundromat

2026-07-06 • via Nuitee
C
Chris • family_with_children • us
9
Good for two nights
Pros:

Location and clean

Cons:

Room too small.

2026-07-05 • via Nuitee
R
Rasheed • family_with_children • gb
3
A let down
Pros:

Historic hotel but has seen better times

Cons:

Front desk Staff had lack of training and were not very welcoming. Hotel is dated

2026-07-05 • via Nuitee
L
Laura • couple • gb
8
2026-07-03 • via Nuitee
J
Juanita Fisher • solo_traveller • us
10
Excellent experience!
Pros:

The room was clean and extremely comfortable. The staff was very helpful!

Cons:

N/A

2026-07-02 • via Nuitee
A
Andrea • solo_traveller • us
9
We would definitely recommend the hotel. The staff was amazing. The room was nice, clean and the beds were comfortable.
Pros:

The staff was incredibly helpful and nice. The room was nice, clean and had comfortable beds. Having the shuttle to take us to the main shopping and waterfront area was great as it was a good 15 min walk from the hotel.

Cons:

The view from our room was of a roof and the windows were tiny.

2026-07-01 • via Nuitee
M
Marlene • solo_traveller • us
10
2026-06-30 • via Nuitee
D
Deborah • couple • us
9
Exceptional views from top of hotel, great location
Pros:

Large rooms, good water pressure in shower, fabulous bar in the top floor of hotel!

Cons:

Everything was fine!

2026-06-27 • via Nuitee
M
Michelle • extended_group • us
10
Good place to stay for a short visit
Pros:

Stayed for a night. It's a good location that's walkable to everything. Staff was friendly and the room was clean.

2026-06-26 • via Nuitee
J
JaBrai L. Scott • solo_traveller • us
6
Pros:

Interior of facilities.

Cons:

Exterior, location, and price, parking.

2026-06-24 • via Nuitee
J
johnhI5196ZN • Solo travel
10
Great location, nice amenities and friendly staff.
Pros:

The staff is very nice. The rooftop bar is definitely a must do.

The main restaurant was closed for dinner, however, we had an amazing breakfast there. highly recommend the pancakes and extra crispy bacon.

2026-06-17 • via Tripadvisor
D
Deborah • family_with_children • us
10
5 stars, would stay again.
Pros:

Breakfast was fresh (highly recommend the corned beef hash and eggs!), served piping hot, and with bottomless coffee!

Cons:

I was a bit taken aback to see there was no exhaust fan in the bathroom. Other than that, the stay was wonderful! Comfortable bed, sufficient pillows, a well ventilated room, and some lovely staff members made for an outstanding experience.

2026-06-17 • via Nuitee
L
Luay83 • family_with_children • us
5
Good location, but disappointing value for the price paid and an experience that did not match the e
Pros:

The location is convenient for exploring Portland and the Old Port area on foot. The beds were comfortable and the breakfast quality was good. The hotel served as a practical base for our family weekend in Portland.

Cons:

The room was noticeably older and more worn than the photographs displayed on Booking.com and did not reflect the quality level expected for a property charging approximately $500 per night. We also experienced unnecessary complications regarding breakfast, which was included in our reservation but initially provided only for the adults. The issue should have been resolved easily, yet both reception and breakfast staff repeatedly questioned what was covered, creating an experience that felt unnecessarily transactional and not consistent with the service level expected from a Westin.

2026-06-14 • via Nuitee
D
David • extended_group • gb
9
Nice accommodation but staff need better training
Pros:

Very clean & comfortable.

Cons:

Staff at reception were not particularly competent nor helpful. Took four different credit cards being declined before the receptionist took our advice & suggested it was not our issue but a technical one - he moved to next terminal & surprise the card went through.

2026-06-13 • via Nuitee
K
Ken • couple • gb
4
Could do a lot better
Pros:

The bar on the top floor , the agent that booked us in

Cons:

No hot water on the final morning and the attitude when it was mentioned on booking out , no suggestion of getting washed in another room or some reduction in price ....very poor

2026-06-09 • via Nuitee
C
Cynthia Ann • solo_traveller • us
8
The staff made our stay memorable!
Pros:

The staff really made this place memorable. From the front desk, shuttle drivers, and bell captains to the restaurant staff on the top floor and in the breakfast room, every person we interacted with was fabulous! They were kind, friendly, fun and helpful.

Cons:

Windows were a bit small and were dirty. We were told they just hadn’t yet been cleaned for spring.

2026-06-04 • via Nuitee