Hometown Inn & Suites Jacksonville Butler Blvd./Southpoint

Hotels
5.8 (676 reviews)
4940 Mustang Road , Jacksonville , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Reasonable price
Pleasant staff
Cons:
Cleanliness issues
Poor breakfast options
Uncomfortable rooms

Categories

Cleanliness
4.26
Numerous reviews indicated issues with cleanliness, including roaches and dirty sheets.
Service
7.23
Staff provided good customer service despite some noted issues.
Location
7.77
Convenient location mentioned positively in several reviews.
Room Quality
5.22
There were complaints about room maintenance, though some rooms were clean.
Amenities
5.25
Limited amenities noted, particularly breakfast options.
Value for Money
8.21
Several reviews suggested that the price was reasonable relative to experience.
Food and Beverage
3.26
Poor quality of breakfast and other food options mentioned.
Overall Experience
5.23
Mixed experiences with both positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:46

Property Description

Convenient Location
Situated just 15 minutes from Jacksonville Beach and Mayo Clinic Hospital, Hometown Inn and Suites Jacksonville offers easy access to popular attractions. Adjacent to Interstate 95 on Exit 344, our hotel provides a central hub for your stay.

Comfortable Accommodations
Relax in our well-equipped rooms featuring amenities like free WiFi, cable TV with HBO® channels, and a convenient microwave and refrigerator. Suites offer extra space with a sofa bed, perfect for families or longer stays.

Business-Friendly Services
Stay productive with access to our business center and take advantage of our 24-hour reception desk for any assistance you may need during your stay.

Book your stay at Hometown Inn and Suites Jacksonville now for a convenient and comfortable experience near major Jacksonville destinations.

Important information:

Guests must be at least 18 years or older to check-in.

A surcharge of USD 20 to USD 35 applies for early check-in. All requests for early arrival are subject to confirmation by the property and depend on time of arrival. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.8
Based on 676 reviews
Cleanliness: 4.26
Service: 7.23
Location: 7.77
Room Quality: 5.22
Amenities: 5.25
Value for Money: 8.21
Food and Beverage: 3.26
Overall Experience: 5.23
L
Laura solo_traveller us
3
Horrible, just terribly horrible...
Pros:

The outside looked nice.

Cons:

But once you step inside, its a different story. Very run down. The t.v. in the room was unplugged and perched high up in the corner. When my husband tried to plug it in, the plug didn't even work so we couldn't watch t.v. absolutely unacceptable. The A/C unit started smelling like it was burning and kept shutting down. The breakfast was horrible. Only options were oatmeal, bad banana muffins or small bagels. No cereal, no meat, no eggs. No fresh milk or creamer either. Coffee tasted bad. Only powder creamer, sugar or sweet n low to put in it. I will NEVER stay here again.

2026-07-11 via Nuitee
V
Vanessa family_with_children us
3
Horrible, disgust, it, and I'll never stay there again.
Pros:

This hotel was rattie the A/c hummed. The room had a really bad smell know microwave our refrigerator. And the staff came off unapproachable. I will never waste my money staying their again. I had to clean the room in order too stay in it.

Cons:

Maybe the location my mom was in St Vincent. However, their was other hotel around i could have chosen, if I had known that this hotel was so ratty. I really wasted my money booking. I use you a lot. I think you should really do your checking before you suggest certain property.. Thank You

2026-07-10 via Nuitee
L
Luis Gonzalo solo_traveller us
4
La verdad muy bien ubicado pero el tema de olores muy regular
Pros:

El desayuno estaba bien por el precio

Cons:

El olor fuerte a humedad

2026-07-08 via Nuitee
P
pablo solo_traveller es
7
2026-07-06 via Nuitee
J
Jessica solo_traveller us
4
Decepcionante
Pros:

La comodidad

Cons:

Por booking incluía desayuno no era verdad, y el parqueadero solo es gratis nocturno, la piscina no sirve la vista a la playa está en construcción es decir el precio muy costoso para solo dormir

2026-07-06 via Nuitee
N
Nenad solo_traveller mk
8
2026-07-05 via Nuitee
C
Curtis solo_traveller us
7
2026-07-05 via Nuitee
K
Knezevic couple us
2
Need work on hotel
Pros:

Clean

Cons:

Small bad an bad is uncomfortable

2026-07-05 via Nuitee
N
Natasha family_with_children us
5
Nice spot, definitely worth an in and out trip…
Pros:

The price and with that you get what you pay for 🤷🏽‍♀️. The area was perfect the day we had planned.

Cons:

Cleanliness was not upkeep. The tub was stained, the toilet seat was had a sticky surface, there was mold in picture frame hanging in the room, my daughters Apple juice had some clump of something to come out of the machine with her drink.

2026-07-03 via Nuitee
R
ROBERT solo_traveller us
6
Pros:

Good value and helpful staff.

Cons:

Sink was backed up and room was damp smelling.

2026-06-30 via Nuitee
D
Donovan couple us
6
Pros:

Everything

2026-06-29 via Nuitee
D
Devon solo_traveller us
1
Horrible front desk
Pros:

Had gas stations and restaurant walking distance.

Cons:

My key card stopped working, and the front desk refused to fix my card bc the other person that was staying in the room had the same problem. Front desk then lied about there position saying they were the manager and then continued to lie about her name. The next day the other worker told me she wasn't a manager and that wasn't her name either.

2026-06-22 via Nuitee
C
Carlos solo_traveller us
9
2026-06-22 via Nuitee
S
Stallworth solo_traveller us
3
2026-06-21 via Nuitee
M
Michelle couple us
8
2026-06-20 via Nuitee
J
john solo_traveller us
7
2026-06-17 via Nuitee
U
Un-Young solo_traveller us
7
2026-06-16 via Nuitee
V
Volodymyr couple us
7
2026-06-16 via Nuitee
K
Keene solo_traveller us
1
Cons:

Stains.all over.sofa and carpet and table
Rude tell workers

2026-06-16 via Nuitee
A
Amber solo_traveller us
5
It was okay, should’ve been cheaper for the experience.
Pros:

Free parking.

Cons:

The crowd outside late at night, the room had a baby roach, there was a mildew smell in the room, the blankets were extremely thin and scratchy, tv remote didn’t work, tv was sticky, the shower was dripping all night and the free breakfast wasn’t already made plus no coffee.

2026-06-16 via Nuitee