Hometown Inn & Suites Jacksonville Butler Blvd./Southpoint

Hotels
5.8 (694 reviews)
4940 Mustang Road , Jacksonville , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Reasonable price
Pleasant staff
Cons:
Cleanliness issues
Poor breakfast options
Uncomfortable rooms

Categories

Cleanliness
4.26
Numerous reviews indicated issues with cleanliness, including roaches and dirty sheets.
Service
7.23
Staff provided good customer service despite some noted issues.
Location
7.77
Convenient location mentioned positively in several reviews.
Room Quality
5.22
There were complaints about room maintenance, though some rooms were clean.
Amenities
5.25
Limited amenities noted, particularly breakfast options.
Value for Money
8.21
Several reviews suggested that the price was reasonable relative to experience.
Food and Beverage
3.26
Poor quality of breakfast and other food options mentioned.
Overall Experience
5.23
Mixed experiences with both positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:46

Property Description

Convenient Location
Situated just 15 minutes from Jacksonville Beach and Mayo Clinic Hospital, Hometown Inn and Suites Jacksonville offers easy access to popular attractions. Adjacent to Interstate 95 on Exit 344, our hotel provides a central hub for your stay.

Comfortable Accommodations
Relax in our well-equipped rooms featuring amenities like free WiFi, cable TV with HBO® channels, and a convenient microwave and refrigerator. Suites offer extra space with a sofa bed, perfect for families or longer stays.

Business-Friendly Services
Stay productive with access to our business center and take advantage of our 24-hour reception desk for any assistance you may need during your stay.

Book your stay at Hometown Inn and Suites Jacksonville now for a convenient and comfortable experience near major Jacksonville destinations.

Important information:

Guests must be at least 18 years or older to check-in.

A surcharge of USD 20 to USD 35 applies for early check-in. All requests for early arrival are subject to confirmation by the property and depend on time of arrival. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

5.8
Based on 694 reviews
Cleanliness: 4.26
Service: 7.23
Location: 7.77
Room Quality: 5.22
Amenities: 5.25
Value for Money: 8.21
Food and Beverage: 3.26
Overall Experience: 5.23
A
Alexah • family_with_children • us
4
Pros:

Day staff

Cons:

Prostitutes and drug dealers hanging in parking lot.

2026-09-18 • via Nuitee
B
Barbara • solo_traveller • us
10
2026-09-17 • via Nuitee
B
Barbara • solo_traveller • us
10
2026-09-17 • via Nuitee
J
John • solo_traveller • us
10
Great Value; will definitely come back.
Pros:

Comfortable. Clean. Quiet. Great value for the money.

2026-09-16 • via Nuitee
J
john • solo_traveller • us
7
2026-09-15 • via Nuitee
A
Antonio • solo_traveller • us
4
Pros:

Only stay one moment

Cons:

Only stay one moment

2026-09-14 • via Nuitee
I
Idkaeva • couple • us
2
Сделать ремонт.
Pros:

В отеле все старое, потрепанное.

Cons:

На потолке трещины. Все обшарпанное.

2026-09-13 • via Nuitee
S
Sonya • family_with_children • us
1
2026-09-10 • via Nuitee
H
hassan • solo_traveller • us
2
2026-09-08 • via Nuitee
T
Tameika • solo_traveller • us
8
2026-09-02 • via Nuitee
G
Gathers • solo_traveller • us
10
Just Right, No More No Less
Pros:

The service, the room was clean and neat. There wasnt any disturbances. The A/C worked. It was worth the price. The Woman at the front desk was amazing.

Cons:

The $50 deposit, but I dont smoke and although I didnt damage the room, I took out the trash for them and wiped down the bathroom and tables.

2026-09-01 • via Nuitee
J
John • solo_traveller • us
10
Excellent choice for the money; will definitely be back.
Pros:

Carmen at reception was charming; very helpful and quick. Felt welcome and comfortable. Room was very clean. Bathroom was very clean. Breakfast was typical continental (packaged bagels, muffins, oatmeal, etc.), but I only had coffee. Good night's rest; very quiet room. Will definitely use Hometown again.

2026-08-31 • via Nuitee
D
Denise • solo_traveller • us
3
2026-08-31 • via Nuitee
H
Helen • family_with_children • us
1
Pros:

nothing, the place is very, very smokie. The employees work area is unkept and dirtier than should be.

2026-08-31 • via Nuitee
H
hassan • solo_traveller • us
7
2026-08-30 • via Nuitee
J
john • solo_traveller • us
7
2026-08-28 • via Nuitee
H
hassan • solo_traveller • us
5
2026-08-28 • via Nuitee
H
hassan • solo_traveller • us
6
2026-08-18 • via Nuitee
L
Long • solo_traveller • us
1
Pros:

Nothing

Cons:

It was infested with roaches i had to get bleach because room was dirty

2026-08-18 • via Nuitee
R
Roberta • solo_traveller • br
6
Pros:

Bed comfortable

2026-08-11 • via Nuitee