Hometown Inn & Suites Jacksonville Butler Blvd./Southpoint

Hotels
5.8 (694 reviews)
4940 Mustang Road , Jacksonville , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Reasonable price
Pleasant staff
Cons:
Cleanliness issues
Poor breakfast options
Uncomfortable rooms

Categories

Cleanliness
4.26
Numerous reviews indicated issues with cleanliness, including roaches and dirty sheets.
Service
7.23
Staff provided good customer service despite some noted issues.
Location
7.77
Convenient location mentioned positively in several reviews.
Room Quality
5.22
There were complaints about room maintenance, though some rooms were clean.
Amenities
5.25
Limited amenities noted, particularly breakfast options.
Value for Money
8.21
Several reviews suggested that the price was reasonable relative to experience.
Food and Beverage
3.26
Poor quality of breakfast and other food options mentioned.
Overall Experience
5.23
Mixed experiences with both positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:46

Property Description

Convenient Location
Situated just 15 minutes from Jacksonville Beach and Mayo Clinic Hospital, Hometown Inn and Suites Jacksonville offers easy access to popular attractions. Adjacent to Interstate 95 on Exit 344, our hotel provides a central hub for your stay.

Comfortable Accommodations
Relax in our well-equipped rooms featuring amenities like free WiFi, cable TV with HBO® channels, and a convenient microwave and refrigerator. Suites offer extra space with a sofa bed, perfect for families or longer stays.

Business-Friendly Services
Stay productive with access to our business center and take advantage of our 24-hour reception desk for any assistance you may need during your stay.

Book your stay at Hometown Inn and Suites Jacksonville now for a convenient and comfortable experience near major Jacksonville destinations.

Important information:

Guests must be at least 18 years or older to check-in.

A surcharge of USD 20 to USD 35 applies for early check-in. All requests for early arrival are subject to confirmation by the property and depend on time of arrival. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

5.8
Based on 694 reviews
Cleanliness: 4.26
Service: 7.23
Location: 7.77
Room Quality: 5.22
Amenities: 5.25
Value for Money: 8.21
Food and Beverage: 3.26
Overall Experience: 5.23
H
hassan solo_traveller us
5
2026-08-28 via Nuitee
J
john solo_traveller us
7
2026-08-28 via Nuitee
L
Long solo_traveller us
1
Pros:

Nothing

Cons:

It was infested with roaches i had to get bleach because room was dirty

2026-08-18 via Nuitee
H
hassan solo_traveller us
6
2026-08-18 via Nuitee
R
Roberta solo_traveller br
6
Pros:

Bed comfortable

2026-08-11 via Nuitee
J
Joshua couple us
6
2026-08-08 via Nuitee
D
david solo_traveller us
1
Nasty place bugs, dirty linens, smells
Pros:

This place is dirty has cockroachs hair in the bath tub, trash still in room and they took my deposit and said I smoked in the room and I don't smoke plus the room smelled like nasty food because they never emptied the trash from guest before me. Then after I purchased cleaning supplys to clean it was horrible. They turned down my Xtra night and kept that money I am very upset they kept $120 of mine and I h byad to clean my room and buy rouch spray .

Cons:

Nothing it's dirty nasty and they don't care

2026-08-06 via Nuitee
M
Michael couple us
3
I will never spend another dimes there !
Pros:

Nothing !

Cons:

The lady that works the morning shift during the week. Is a mean nasty lady very poor attitude.

2026-08-05 via Nuitee
J
john solo_traveller us
7
2026-08-04 via Nuitee
M
Michael couple us
2
2026-08-03 via Nuitee
A
Alexis solo_traveller us
2
Dirty not as advertised
Pros:

Location

Cons:

Room was dirty; no refrigerator as advertised. Was unable accommodate. Key never worked.

2026-07-24 via Nuitee
B
Briana family_with_children us
4
Pros:

Easy to locate, walking distance to restaurants

Cons:

Room was dirty it was food on end of bed, roaches, the bathroom had old shampoo on the walls. The room had a stinky smell like mold. I checked out after a 2 hour stay and drove 2.5 hours back home.

2026-07-21 via Nuitee
C
Cyan solo_traveller us
10
2026-07-17 via Nuitee
L
Lawanda solo_traveller us
1
Pros:

I didn’t like anything about this property. It looked nothing like the pictures on the website. The listing was misleading, and the actual condition of the property did not match what was advertised. Overall, it was a very disappointing experience, and I would not recommend staying here.

Cons:

I didn’t like the condition of the hotel. It felt more like walking into a jail than a hotel because of the barricade at the front desk. The property also did not appear to be clean, which made for a very disappointing first impression. Overall, the hotel did not meet my expectations, and I would not recommend staying there.

2026-07-16 via Nuitee
A
Antonio solo_traveller us
10
2026-07-16 via Nuitee
M
Murphy solo_traveller us
6
2026-07-13 via Nuitee
M
marcela solo_traveller co
8
Pros:

Ubicación

Cons:

El desayuno

2026-07-13 via Nuitee
J
john solo_traveller us
8
2026-07-12 via Nuitee
L
Laura solo_traveller us
3
Horrible, just terribly horrible...
Pros:

The outside looked nice.

Cons:

But once you step inside, its a different story. Very run down. The t.v. in the room was unplugged and perched high up in the corner. When my husband tried to plug it in, the plug didn't even work so we couldn't watch t.v. absolutely unacceptable. The A/C unit started smelling like it was burning and kept shutting down. The breakfast was horrible. Only options were oatmeal, bad banana muffins or small bagels. No cereal, no meat, no eggs. No fresh milk or creamer either. Coffee tasted bad. Only powder creamer, sugar or sweet n low to put in it. I will NEVER stay here again.

2026-07-11 via Nuitee
V
Vanessa family_with_children us
3
Horrible, disgust, it, and I'll never stay there again.
Pros:

This hotel was rattie the A/c hummed. The room had a really bad smell know microwave our refrigerator. And the staff came off unapproachable. I will never waste my money staying their again. I had to clean the room in order too stay in it.

Cons:

Maybe the location my mom was in St Vincent. However, their was other hotel around i could have chosen, if I had known that this hotel was so ratty. I really wasted my money booking. I use you a lot. I think you should really do your checking before you suggest certain property.. Thank You

2026-07-10 via Nuitee