Hometown Inn & Suites Jacksonville Butler Blvd./Southpoint

Hotels
5.8 (578 reviews)
4940 Mustang Road , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Reasonable price
Pleasant staff
Cons:
Cleanliness issues
Poor breakfast options
Uncomfortable rooms

Categories

Cleanliness
4.26
Numerous reviews indicated issues with cleanliness, including roaches and dirty sheets.
Service
7.23
Staff provided good customer service despite some noted issues.
Location
7.77
Convenient location mentioned positively in several reviews.
Room Quality
5.22
There were complaints about room maintenance, though some rooms were clean.
Amenities
5.25
Limited amenities noted, particularly breakfast options.
Value for Money
8.21
Several reviews suggested that the price was reasonable relative to experience.
Food and Beverage
3.26
Poor quality of breakfast and other food options mentioned.
Overall Experience
5.23
Mixed experiences with both positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:46

Property Description

Convenient Location
Situated just 15 minutes from Jacksonville Beach and Mayo Clinic Hospital, Hometown Inn and Suites Jacksonville offers easy access to popular attractions. Adjacent to Interstate 95 on Exit 344, our hotel provides a central hub for your stay.

Comfortable Accommodations
Relax in our well-equipped rooms featuring amenities like free WiFi, cable TV with HBO® channels, and a convenient microwave and refrigerator. Suites offer extra space with a sofa bed, perfect for families or longer stays.

Business-Friendly Services
Stay productive with access to our business center and take advantage of our 24-hour reception desk for any assistance you may need during your stay.

Book your stay at Hometown Inn and Suites Jacksonville now for a convenient and comfortable experience near major Jacksonville destinations.

Important information:

Guests must be at least 18 years or older to check-in.

A surcharge of USD 20 to USD 35 applies for early check-in. All requests for early arrival are subject to confirmation by the property and depend on time of arrival. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.8
Based on 578 reviews
Cleanliness: 4.26
Service: 7.23
Location: 7.77
Room Quality: 5.22
Amenities: 5.25
Value for Money: 8.21
Food and Beverage: 3.26
Overall Experience: 5.23
A
Antonio • couple • us
10
2026-04-11 • via Nuitee
K
Kathi • solo_traveller • us
4
My showe
Pros:

Staff she young smile. ☺️ The price. ☺️ WiFi 😊
(I have a stroke 4.14.2007)

Cons:

Outside front door is really dirty. CLEANING, please. That is a good wonderful night 🐑 or disgusting night 😣 April 9, 2026 @ ~4am LOUD LOUD LOUD OUTSIDE. 😜 April 9, 2026 I love coffee, but not coffee and breakfast...... 9:45am

2026-04-10 • via Nuitee
S
Sass • family_with_children • us
4
Just do what you said period.
Pros:

The smell walking in was pleasant. The clerk said she would make a situation right if I agreed to a review.

Cons:

The time has now passed since March 24th I left a good review and have yet to receive my 50$ deposit back and when I went in to leave a review tons of information regarding bed bugs recently popped up. I reached out by email on the bed bugs for more info and to get my deposit back and I have yet to receive any info or a response so I'll be calling now.

2026-04-10 • via Nuitee
D
Disney • family_with_children • us
10
Pros:

Limpian la habitación todod los días. Es muy bueno.

Cons:

Todo estaba bien.

2026-04-10 • via Nuitee
R
Rosemeri • extended_group • br
9
2026-04-08 • via Nuitee
A
Albert • extended_group • us
10
2026-04-07 • via Nuitee
A
Andre • family_with_children • ca
6
Tres ordinaire
Cons:

Chambre trop petite, pas de refregirateur, pas d eau pour la douche du matin, pas de table pour le petit dejeuner

2026-04-06 • via Nuitee
J
Jewett • couple • us
1
2026-03-30 • via Nuitee
C
Calandra • family_with_children • us
7
Pros:

The price and location

Cons:

Hair in my shower and I baby spider crawling across the pillow. A spot on the toilet seat.

2026-03-29 • via Nuitee
A
Andrea • family_with_children • us
10
2026-03-28 • via Nuitee
S
Sristhi • couple • us
8
2026-03-28 • via Nuitee
G
Gregory • couple • us
1
Pros:

The location.

Cons:

The breakfast. There was poop on the toilet seat. The room was dirty. The blanket had body fluid on it.

2026-03-27 • via Nuitee
B
Breyonna • couple • us
1
2026-03-26 • via Nuitee
T
Taylor • family_with_children • us
8
Perfect for a short stay
Pros:

Loved the location the woman that checked us in was super nice and friendly. We were here for a wedding at the Jacksonville zoo. Less than a 30 min drive to the zoo and we had the rehersal dinner at the shopping center that was less than 15 min away at Magginanos Italian resturant. Was perfect for what we needed.

Cons:

Was a little dirty in certain areas. Had old lipstick writing or something on the mirror, and bed side tables weren't completely wiped clean.

2026-03-26 • via Nuitee
M
Melissa • solo_traveller • us
3
Pros:

Staff is amazing

Cons:

Bed covers were disgusting and dirty

2026-03-26 • via Nuitee
K
Keagan • couple • us
3
Smelled like cigarettes.
2026-03-25 • via Nuitee
F
Francisco • family_with_children • us
9
2026-03-23 • via Nuitee
E
Eddie • couple • us
8
It was an overall good stay.
Pros:

The location was great. The staff was very fast and friendly.

Cons:

The room was very small. The room was not that appealing.

2026-03-22 • via Nuitee
R
Roberto • family_with_children • us
3
Cons:

The rooms were old and dingy, outdated, drab the linen was old with some stains.

2026-03-21 • via Nuitee
A
Adrian • extended_group • us
3
Cons:

Mal olor en las habitaciones y pasillos

2026-03-19 • via Nuitee