Hometown Inn & Suites Jacksonville Butler Blvd./Southpoint

Hotels
5.8 (694 reviews)
4940 Mustang Road , Jacksonville , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Reasonable price
Pleasant staff
Cons:
Cleanliness issues
Poor breakfast options
Uncomfortable rooms

Categories

Cleanliness
4.26
Numerous reviews indicated issues with cleanliness, including roaches and dirty sheets.
Service
7.23
Staff provided good customer service despite some noted issues.
Location
7.77
Convenient location mentioned positively in several reviews.
Room Quality
5.22
There were complaints about room maintenance, though some rooms were clean.
Amenities
5.25
Limited amenities noted, particularly breakfast options.
Value for Money
8.21
Several reviews suggested that the price was reasonable relative to experience.
Food and Beverage
3.26
Poor quality of breakfast and other food options mentioned.
Overall Experience
5.23
Mixed experiences with both positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:46

Property Description

Convenient Location
Situated just 15 minutes from Jacksonville Beach and Mayo Clinic Hospital, Hometown Inn and Suites Jacksonville offers easy access to popular attractions. Adjacent to Interstate 95 on Exit 344, our hotel provides a central hub for your stay.

Comfortable Accommodations
Relax in our well-equipped rooms featuring amenities like free WiFi, cable TV with HBO® channels, and a convenient microwave and refrigerator. Suites offer extra space with a sofa bed, perfect for families or longer stays.

Business-Friendly Services
Stay productive with access to our business center and take advantage of our 24-hour reception desk for any assistance you may need during your stay.

Book your stay at Hometown Inn and Suites Jacksonville now for a convenient and comfortable experience near major Jacksonville destinations.

Important information:

Guests must be at least 18 years or older to check-in.

A surcharge of USD 20 to USD 35 applies for early check-in. All requests for early arrival are subject to confirmation by the property and depend on time of arrival. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

5.8
Based on 694 reviews
Cleanliness: 4.26
Service: 7.23
Location: 7.77
Room Quality: 5.22
Amenities: 5.25
Value for Money: 8.21
Food and Beverage: 3.26
Overall Experience: 5.23
A
Ashton • couple • us
1
Property stills peoples cash deposits, as a scam. If you are 15 mins late at checkout they will steal your deposit.
Pros:

Nothing

Cons:

Property was not clean, dog food was in bathroom. Property staff kept my cash deposit and was mean to my girlfriend about it.

2026-10-28 • via Nuitee
J
Jamie • family_with_children • us
1
Was not worth the money at all!
Pros:

The room smelled bad..we had a baby roach crawling on the bed. The bathroom was not cleaned the toilet was filthy as well as the shower had hair and dirt all in it.

Cons:

A lot.. for starters it smelled so horrible we couldn’t even stand to eat in the room..

2026-10-27 • via Nuitee
K
Krystian • couple • us
4
Will not be staying there ever again no recommendations for this location either
Pros:

The location is the only thing that was nice

Cons:

Didn’t know they held a 50$ deposit after paying online for the booking. The halls smelled of mildew. The walls in room were dirty. The bed was hard and the pillows were thin. No microwave or refrigerator in the rooms. Night time Clerk was rude

2026-10-27 • via Nuitee
J
Jayna • couple • us
1
2026-10-26 • via Nuitee
J
john • family_with_children • us
6
2026-10-25 • via Nuitee
C
Camus Gonzalez • family_with_children • us
10
Pros:

Very supportive, even with weird situations going on. Thanks 🙏

2026-10-22 • via Nuitee
F
Faith • family_with_children • ge
10
2026-10-17 • via Nuitee
G
Gathers • solo_traveller • us
8
2026-10-16 • via Nuitee
T
Tameika • couple • us
9
2026-10-15 • via Nuitee
B
Barbara • solo_traveller • us
10
2026-10-15 • via Nuitee
A
Autumn • solo_traveller • us
6
If you want a better place to stay for your buck got to Extended Stay on Prudential! The staff is amazing and more bang
Pros:

The facility was clean

Cons:

The front desk staff was rude and didn’t even keep the coffee stocked. One of the customers stood there and drank all the coffee while playing on his phone and the staff didn’t bother making more. Just closed up the breakfast when it was time

2026-10-09 • via Nuitee
O
Oksana • family_with_children • ua
1
Cons:

The photos on the website bear absolutely no resemblance to the cramped cubbyholes they call "rooms." Upon entering the inn, you see many strange characters—possibly homeless people. Cockroaches are scurrying around the reception desk. We couldn't stay the night because the room wasn't cleaned, and the bedding looked like it had come straight from a dumpster. There is no breakfast area. The mirrors in the room are positioned facing each other; it looks like a portal to the afterlife.

2026-10-08 • via Nuitee
A
Alexah • family_with_children • us
4
Pros:

Day staff

Cons:

Prostitutes and drug dealers hanging in parking lot.

2026-09-18 • via Nuitee
B
Barbara • solo_traveller • us
10
2026-09-17 • via Nuitee
B
Barbara • solo_traveller • us
10
2026-09-17 • via Nuitee
J
John • solo_traveller • us
10
Great Value; will definitely come back.
Pros:

Comfortable. Clean. Quiet. Great value for the money.

2026-09-16 • via Nuitee
J
john • solo_traveller • us
7
2026-09-15 • via Nuitee
A
Antonio • solo_traveller • us
4
Pros:

Only stay one moment

Cons:

Only stay one moment

2026-09-14 • via Nuitee
I
Idkaeva • couple • us
2
Сделать ремонт.
Pros:

В отеле все старое, потрепанное.

Cons:

На потолке трещины. Все обшарпанное.

2026-09-13 • via Nuitee
S
Sonya • family_with_children • us
1
2026-09-10 • via Nuitee