Hometown Inn & Suites Jacksonville Butler Blvd./Southpoint

Hotels
5.8 (556 reviews)
4940 Mustang Road , Jacksonville , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Reasonable price
Pleasant staff
Cons:
Cleanliness issues
Poor breakfast options
Uncomfortable rooms

Categories

Cleanliness
4.26
Numerous reviews indicated issues with cleanliness, including roaches and dirty sheets.
Service
7.23
Staff provided good customer service despite some noted issues.
Location
7.77
Convenient location mentioned positively in several reviews.
Room Quality
5.22
There were complaints about room maintenance, though some rooms were clean.
Amenities
5.25
Limited amenities noted, particularly breakfast options.
Value for Money
8.21
Several reviews suggested that the price was reasonable relative to experience.
Food and Beverage
3.26
Poor quality of breakfast and other food options mentioned.
Overall Experience
5.23
Mixed experiences with both positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:46

Property Description

Convenient Location
Situated just 15 minutes from Jacksonville Beach and Mayo Clinic Hospital, Hometown Inn and Suites Jacksonville offers easy access to popular attractions. Adjacent to Interstate 95 on Exit 344, our hotel provides a central hub for your stay.

Comfortable Accommodations
Relax in our well-equipped rooms featuring amenities like free WiFi, cable TV with HBO® channels, and a convenient microwave and refrigerator. Suites offer extra space with a sofa bed, perfect for families or longer stays.

Business-Friendly Services
Stay productive with access to our business center and take advantage of our 24-hour reception desk for any assistance you may need during your stay.

Book your stay at Hometown Inn and Suites Jacksonville now for a convenient and comfortable experience near major Jacksonville destinations.

Important information:

Guests must be at least 18 years or older to check-in.

A surcharge of USD 20 to USD 35 applies for early check-in. All requests for early arrival are subject to confirmation by the property and depend on time of arrival. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.8
Based on 556 reviews
Cleanliness: 4.26
Service: 7.23
Location: 7.77
Room Quality: 5.22
Amenities: 5.25
Value for Money: 8.21
Food and Beverage: 3.26
Overall Experience: 5.23
D
David family_with_children us
7
2026-02-13 via Nuitee
A
AL solo_traveller us
10
2026-02-11 via Nuitee
R
Robert couple us
2
Pros:

The room carpet was dirty the tables in room was dry rot

Cons:

Better breakfast redo rooms paint , furniture and

2026-02-11 via Nuitee
A
Alan family_with_children us
1
We did did not stay and have requested a refund
Cons:

Rooms were dirty, smelled like wet dog, and had roaches. There was food left in fridge and microwave from previous guest, looked at 2 rooms before leaving. Requested refund and have not yet received.

2026-02-11 via Nuitee
C
Cyan couple us
10
2026-02-11 via Nuitee
A
Ann family_with_children us
3
One night out!
Pros:

Location

Cons:

I was in a hurry to get checked out and I had to wait for house keeping to go down to the room. To get my deposit back.

2026-01-31 via Nuitee
D
duarte family_with_children us
4
Pros:

Affordable

Cons:

The smell of the room

2026-01-28 via Nuitee
L
Luther family_with_children us
10
Pros:

Receptionist is so kind but please don't put us in room 118 it has a odor but we do get the non smoking room.

Cons:

Room smelled

2026-01-27 via Nuitee
Y
Yolanda solo_traveller us
3
Bathroom wasn’t completely clean hair on the walls in the shower.. old pillows on the bed room smelled like urine
2026-01-27 via Nuitee
B
Brionca couple us
1
The worst.
Pros:

Nothing.

Cons:

I only gave it a 1 because I can’t give it a zero. The beds were the most uncomfortable I’ve ever slept in. There was a loud and squeaky metal box spring and a hard mattress with springs sticking in my back all night. We barely got any sleep. The “breakfast” was just microwave oatmeal in a pack or cereal. The bathroom faucets are rusted and look moldy. And the water spurts out like the pipes are old. The walls have cracks and holes toward the base boards and it’s one switch by the door that controls all the other switches in the room so make sure it’s on before you try to turn on the bathroom or bedside lights. The A/C barely worked so it was hot! We literally checked out early we were so fed up. Never staying here again.

2026-01-26 via Nuitee
S
santoshkumar couple us
4
Pros:

Location is ok

Cons:

Overall facility is not so great. Not value for Money. Breakfast options were very limited and no space for sitting.

2026-01-26 via Nuitee
D
Darian couple us
8
2026-01-25 via Nuitee
K
Kathleen couple us
1
2026-01-24 via Nuitee
T
Tracy solo_traveller us
5
2026-01-23 via Nuitee
L
leggett family_with_children us
2
Awful
Cons:

The room was not clean it had hair in the tub on the sink I asked front desk for cleaning solution so I was able to go in there and clean it myself. I also slept in my clothes.

2026-01-23 via Nuitee
G
Gabriella couple us
1
2026-01-22 via Nuitee
T
Tai family_with_children us
5
2026-01-21 via Nuitee
S
Sage family_with_children us
8
2026-01-20 via Nuitee
M
Michael couple us
5
2026-01-20 via Nuitee
J
Jakyah couple us
4
2026-01-20 via Nuitee