The Aqua Pacific Hotel

Hotels
8.4 (924 reviews)
330 Ocean Street , Santa Cruz , us

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good amenities
Convenient location
Cons:
Dirty linens
Noisy rooms
Limited amenities
Check-in delays

Categories

Cleanliness
7.8
Several reviews highlighted cleanliness as a concern, including dirty linens and general lack of cleanliness.
Service
9.3
The staff was noted as friendly and helpful, though some guests experienced long check-in times.
Location
8.8
Generally described as convenient, though some concerns about safety due to nearby homeless presence.
Room Quality
7.8
Mixed sentiments on room comfort, including issues with bed quality and insufficient amenities.
Amenities
8.8
Positive mentions of the pool and hot tub, contributing to good overall amenity experience.
Value for Money
7.3
Feedback indicated that while pricing was lower, the experience did not meet expectations for some guests.
Food and Beverage
8.7
Not mentioned in reviews, assumed standard quality for this hotel tier.
Overall Experience
8.7
Mixed experiences but overall still positive, with some guests likely to return despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:54

Property Description

Luxurious Accommodation

Experience luxury at its finest at The Aqua Pacific Hotel in Santa Cruz. Indulge in our 4-star accommodation with top-notch amenities and personalized service. Each room is equipped with modern conveniences such as air conditioning, a fridge, and a coffee machine, ensuring a comfortable stay.

Relaxing Indoor Pool

Unwind and rejuvenate at our indoor pool, perfect for a refreshing swim or lounging by the water. Whether you're looking to start your day with a few laps or simply relax after a day of exploring Santa Cruz, our pool provides the ideal setting for relaxation.

Convenient Location

Located just a stone's throw away from Santa Cruz Beach and other popular attractions, The Aqua Pacific Hotel offers the perfect blend of convenience and luxury. Explore the nearby beaches or visit the Santa Cruz Beach Boardwalk, all within easy reach from our hotel.

Book your stay at The Aqua Pacific Hotel now and elevate your Santa Cruz experience to new heights.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: SFO

Location

Guest Reviews

8.4
Based on 924 reviews
Cleanliness: 7.8
Service: 9.3
Location: 8.8
Room Quality: 7.8
Amenities: 8.8
Value for Money: 7.3
Food and Beverage: 8.7
Overall Experience: 8.7
J
Julia • solo_traveller • at
8
Pros:

Für eine Nacht okay.

Cons:

Für ein 4 Sterne Hotel was es doch schon etwas schäbig. In der Früh beim auschecken war niemand da. Büro war zugesperrt trotz 24 Stunden Rezeption in der Beschreibung. War auch keine Box wo ich den Schlüssel abgeben konnte. Kein Föhn im Zimmer.

2026-03-07 • via Nuitee
F
Fenton • family_with_children • us
9
Pros:

All good
Enjoyed the pool.

2026-03-05 • via Nuitee
P
Patrick • extended_group • fr
10
Pros:

Emplacement propreté et prix

2026-03-04 • via Nuitee
J
Joseph • solo_traveller • us
5
I didn’t give me the room I paid for and the pictures and rooms are not the same
Pros:

The pool was clean 10/10

Cons:

The tvs don’t work good and the lied on the pictures are not the same your not getting the same bathtub as the as you are getting and trying to change me an extra security deposit when I got there not good business and remount don’t have covers on the back of them

2026-03-03 • via Nuitee
N
Nikita • solo_traveller • us
1
2026-03-03 • via Nuitee
M
Myla • couple • us
10
2026-03-02 • via Nuitee
R
Ricky • couple • us
4
Awkward uncomfortable and not worth the hassle.
Pros:

It was close to the beach and had a few room upgrades

Cons:

The man at the front desk did not know which room was man was checking Tim’s and walked in on someone with there kids and walked in to someone else’s room said it was mine and all there luggage was in it so

2026-03-02 • via Nuitee
G
Gabriel • couple • us
1
2026-03-02 • via Nuitee
V
Vincent • couple • us
10
2026-02-28 • via Nuitee
B
Breezie • couple • us
7
Great easy weekend in a central location.
Pros:

It’s quiet, clean. Parking is good. The bed and pillows were really soft, I thought initially too soft but my body loved it. Great location- Ubers to downtown $6 to the Boardwalk $6. I don’t really know how it feels “home-y” but it does. Say hi to the fish in the lobby- he’s very social. Yes, the fish in the tank.

2026-02-27 • via Nuitee
L
Leanne • couple • us
10
2026-02-27 • via Nuitee
N
Nicholas • family_with_children • us
7
2026-02-14 • via Nuitee
L
Laurie • solo_traveller • us
10
But other than that, it was great and that’s the hotel motel hotel that I go to every time I go to Santa Cruz so if anyb
Pros:

The staff!!

Cons:

The bedframe was too big for the mattress. They had a full on a bedframe of a queen.

2026-01-30 • via Nuitee
L
Lupillo • couple • us
1
2026-01-28 • via Nuitee
D
Daesha • couple • us
3
A step below a motel 6
Pros:

Plenty of parking and dog friendly.

Cons:

The heated indoor pool of course was not working. My key didn’t even work for 3 nights. Pretty run down like very little effort goes into aesthetics. The walls were so dirty, floors unswept and most likely unmopped in my room with very old thin linens. My animals at home have nicer blankets. Did not want to touch anything. The bed looked clean and the bathroom just not the floors or walls. I asked for a noon check out and then I got woken up by housekeeping at 1024 am when normal check out isn’t even 11am?! Was just here for rest between shifts and it was not very restful getting woken up which is the whole reason I asked for a late checkout. Will not be coming back and do not recommend.

2026-01-27 • via Nuitee
S
Susan • couple • us
10
Pros:

Very clean luv hot tub

2026-01-27 • via Nuitee
V
Vincent • couple • us
8
2026-01-25 • via Nuitee
S
Satulovsky • extended_group • us
6
Overall, a conveniently located, reasonably priced, dog friendly good place to stay.
Pros:

Appreciated that they're dog friendly. The bed was comfortable, water pressure and temperature were good. Front desk was friendly. Convenient location to the beach and restaurants. Outdoor sitting areas were also nice and clean.

2026-01-23 • via Nuitee
S
Stephen • couple • us
7
2026-01-23 • via Nuitee
D
Danielle • couple • us
8
2026-01-20 • via Nuitee