The Aqua Pacific Hotel

Hotels
8.4 (1078 reviews)
330 Ocean Street , Santa Cruz , US
+1 831-425-3722

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good amenities
Convenient location
Cons:
Dirty linens
Noisy rooms
Limited amenities
Check-in delays

Categories

Cleanliness
7.8
Several reviews highlighted cleanliness as a concern, including dirty linens and general lack of cleanliness.
Service
9.3
The staff was noted as friendly and helpful, though some guests experienced long check-in times.
Location
8.8
Generally described as convenient, though some concerns about safety due to nearby homeless presence.
Room Quality
7.8
Mixed sentiments on room comfort, including issues with bed quality and insufficient amenities.
Amenities
8.8
Positive mentions of the pool and hot tub, contributing to good overall amenity experience.
Value for Money
7.3
Feedback indicated that while pricing was lower, the experience did not meet expectations for some guests.
Food and Beverage
8.7
Not mentioned in reviews, assumed standard quality for this hotel tier.
Overall Experience
8.7
Mixed experiences but overall still positive, with some guests likely to return despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:54

Property Description

Luxurious Accommodation

Experience luxury at its finest at The Aqua Pacific Hotel in Santa Cruz. Indulge in our 4-star accommodation with top-notch amenities and personalized service. Each room is equipped with modern conveniences such as air conditioning, a fridge, and a coffee machine, ensuring a comfortable stay.

Relaxing Indoor Pool

Unwind and rejuvenate at our indoor pool, perfect for a refreshing swim or lounging by the water. Whether you're looking to start your day with a few laps or simply relax after a day of exploring Santa Cruz, our pool provides the ideal setting for relaxation.

Convenient Location

Located just a stone's throw away from Santa Cruz Beach and other popular attractions, The Aqua Pacific Hotel offers the perfect blend of convenience and luxury. Explore the nearby beaches or visit the Santa Cruz Beach Boardwalk, all within easy reach from our hotel.

Book your stay at The Aqua Pacific Hotel now and elevate your Santa Cruz experience to new heights.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

8.4
Based on 1078 reviews
Cleanliness: 7.8
Service: 9.3
Location: 8.8
Room Quality: 7.8
Amenities: 8.8
Value for Money: 7.3
Food and Beverage: 8.7
Overall Experience: 8.7
I
Irene • couple • us
4
2026-10-16 • via Nuitee
J
Jelyssa • solo_traveller • us
6
It was okay, kind staff
Pros:

Beds were more comfortable thank hilton hawaii

Cons:

Graffiti and gang signs by painters above the mirror and below the dresser. Moldy bathroom ceiling, ran out of toilet paper on a 2 day trip, no ice maker, pool filter broken encouraged not to swim

2026-10-15 • via Nuitee
N
nicole • couple • us
3
Not relaxing
Pros:

Location was good

Cons:

Felt old and rundown with some questionable individuals coming through the parking lot. Bathroom had mold and room felt dirty

2026-10-14 • via Nuitee
G
George • couple • us
5
Cons:

Overall not pleased, before my arrival date I left a couple messages with no reply they don't answer the phones. I was asked for my 3 digit code on my charge card I told him all that was submitted through booking.com he was insisted that he needed it for essentials I have never been asked out of all the places I have stayed at.

2026-10-14 • via Nuitee
R
Rafał • solo_traveller • pl
6
2026-10-13 • via Nuitee
W
Wanida • couple • nl
7
Pros:

Nice hotel with friendly staff and a great location, just a 20-minute walk to the boardwalk. The room and bathroom were clean, although a little worn. You can hear some noise from nearby rooms and the pool, but it didn’t bother us.

2026-10-12 • via Nuitee
L
Laurie • couple • us
10
It was great
Pros:

The staff

Cons:

Nothing

2026-10-08 • via Nuitee
B
Balraj • extended_group • us
10
2026-09-17 • via Nuitee
M
Michel • solo_traveller • br
8
2026-09-17 • via Nuitee
T
tan • family_with_children • us
6
ok but no happy with their policy
Pros:

good price

Cons:

i reserved one bed room for 2 adults and one child ,but they gave only one bed and said policy did not accept 3 people for one room with only one bed, why they charged me 2 days before i check- in. it gave me mad

2026-09-17 • via Nuitee
S
Silvia • couple • us
10
2026-09-16 • via Nuitee
M
Martyna • extended_group • pl
7
2026-09-15 • via Nuitee
S
Sharon • solo_traveller • us
8
Pros:

Comfortable bed. Clean and nicely updated. Nice bathroom and sink area were thoughtfully separated.

Cons:

Poor water pressure and too bright LED lights

2026-09-14 • via Nuitee
W
webb • solo_traveller • us
8
Pros:

The room was newly renovated and clean with a good proximity to the beach!!!

Cons:

The loose toilet!!

2026-09-13 • via Nuitee
S
Sahni • couple • us
5
2026-09-13 • via Nuitee
S
Sidun • solo_traveller • us
10
2026-09-11 • via Nuitee
A
Anca • couple • us
5
If there is nowhere else to spend the night, Aqua Pacific will (barely) do
Pros:

The property location was its best feature. Decent covered parking on the sides of the building as well as in the lot out back.
Quick check-in and check-out, as you'd expect from a place this size (small).

Cons:

The hallways carried sound and looked a bit unsafe. The room was fairly clean but felt cramped - especially with two full beds. The TV was unhooked from the wall. The trash bin was not picked up after the first night. The walls are VERY thin and I know this because no one can control loudmouth neighbors being inconsiderate, despite the hotel's "10 pm quiet time" policy.

2026-09-09 • via Nuitee
C
Carl • family_with_children • us
5
Pros:

Good location. Close to the boardwalk and downtown

Cons:

Shower floor very slippery

2026-09-08 • via Nuitee
C
Camryn • couple • ca
10
2026-09-07 • via Nuitee
M
Michael • couple • us
9
Overall, we were very happy with our stay. Clean rooms, great water pressure in the shower.
Pros:

The hotel was super clean and the location was convenient. We also requested an early check in and was granted that to our delight!

Cons:

The ice machine was broken.

2026-09-02 • via Nuitee