Best Western Plus Boomtown Casino Hotel

Hotels
•
Best Western Plus
7.6 (856 reviews)
2100 Garson Road , Reno , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good food options
Cons:
Hard mattresses
Cigarette smell
Booking issues

Categories

Cleanliness
6.8
Some reviews mentioned cleanliness positively, although a cigarette smell was noted.
Service
7.77
Staff were generally described as friendly and helpful.
Location
7.81
The location is convenient for various outings, though some rooms are far from the elevators.
Room Quality
7.76
Room quality is noted as nice, with some reviews highlighting cleanliness and comfort.
Amenities
8.28
Good amenities available on-site, including a casino and dining options.
Value for Money
6.75
Some guests felt that the value was less due to issues like the mattress quality.
Food and Beverage
8.29
Food quality, especially at Mel's, received positive mentions.
Overall Experience
7.36
Overall a good experience despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:34

Property Description

Convenient Location:
Situated just 8 miles from downtown Reno off Interstate 80, Boomtown Casino & Hotel offers easy access to city attractions.

Diverse Dining Options:
Indulge in a variety of dining experiences with Mel's Diner, Market Fresh Deli, Peet's Coffee, and Boomtown Steakhouse all conveniently located on-site.

Relaxation and Recreation:
Enjoy the indoor pool and 2 fitness centers for ultimate relaxation during your stay.

Book now to experience the perfect blend of comfort and entertainment at Boomtown Casino & Hotel!

Important information:

Please note, the property shares the same parking lot as Cabela's Sporting.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 5 years old and over stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 856 reviews
Cleanliness: 6.8
Service: 7.77
Location: 7.81
Room Quality: 7.76
Amenities: 8.28
Value for Money: 6.75
Food and Beverage: 8.29
Overall Experience: 7.36
J
Juan • family_with_children • us
4
2026-05-29 • via Nuitee
R
russell • couple • us
10
We had a fun time and the pit bosses were both excellent
Pros:

The service was excellent. We called a few times for various things in our room and it was no longer than three or four minutes before they showed up.

2026-05-29 • via Nuitee
M
Manuel • couple • us
5
It's decent.
Pros:

The cleanliness of the room was great and the comfort as well. Loved the staff they were sweet and helpful.

Cons:

The wifi sucked. Couldn't cast our phones to the tv. THE TV WASN'T EVEN CONNECTED TO THE WIFI NOR COULD IT CONNECT TO THE WIFE. Somebody came to the room to "fix" it, but he didn't eeven know how to fix it.
"I don't even know how to work my phone" he said.

2026-05-29 • via Nuitee
K
Kenneth • couple • us
8
2026-05-28 • via Nuitee
R
Romeo • extended_group • us
8
2026-05-27 • via Nuitee
J
Jaime • solo_traveller • us
1
2026-05-26 • via Nuitee
M
McCovey • solo_traveller • us
8
Pros:

Nice facility

Cons:

No closer parking. Really far to walk up to the rooms

2026-05-22 • via Nuitee
J
Jontia • family_with_children • us
7
For the most part the stay was good. Rooms were clean and service was great. Just disappointed about my room with a view
Pros:

We loved the pool all tho the room was very cold kind of felt like we were outside swimming.

Cons:

I payed for a room with a view. My view was the other building and ac units!

2026-05-19 • via Nuitee
K
Kenneth • solo_traveller • us
7
Pros:

I want to try to be fair because it is a casino but the hotel is so poorly access designed. This is no fault of the casino workers or quality of the hotel itself rather it is a facility design issue. Parking and hotel access is horrible. Parking is across a street with no marked crosswalk or waking path. Then you enter casino area to get to check-in desk. After check-in you must then walk through casino with luggage in hand or on a wheel cart. In other words there is no close hotel entrance to drop passengers or luggage. Totally riduculous facility layout design.

Cons:

Nice casino experience putting aside hotel issures

2026-05-19 • via Nuitee
F
Francisco • couple • us
1
Nada suma mi estancia 😡
Pros:

Nada me gustó

Cons:

Y para acabarla fueron a tocarme el cuarto a las 9 de la mañana no dejaron dormir vien y la salida era a las 11 pues ya no pudimos dormir 😡

2026-05-19 • via Nuitee
N
Nancy • couple • us
10
2026-05-18 • via Nuitee
C
Cindy • couple • us
5
Wouldn’t go back.
Pros:

Lots of dogs staying there. My little male chihuahua fell in love several times.

Cons:

Main floor staff can be pretty rude. One of the check-in staff was yelling at people to hurry up. I personally dealt with a desk clerk who was very professional.

2026-05-15 • via Nuitee
C
Charlotte • couple • us
10
2026-05-11 • via Nuitee
F
Fred • couple • us
9
2026-05-11 • via Nuitee
A
Arthur john • family_with_children • us
7
Looks great
Pros:

Restaurants and entertainment around

Cons:

Small elevator
Limited staff on petts coffee

2026-05-11 • via Nuitee
K
Kendra • couple • us
8
2026-05-10 • via Nuitee
M
Maria • solo_traveller • us
10
2026-05-09 • via Nuitee
G
Gerardo • family_with_children • us
6
2026-05-07 • via Nuitee
C
Catherine • family_with_children • us
8
2026-05-06 • via Nuitee
R
Richard • couple • us
9
Safe, clean, comfortable
Pros:

Nicely remodeled room. Very quiet, clean. We will be back.
Thanks,

Cons:

Well like all casino hotels the smoke on the casino floor stank. But we spent very little time there.

2026-05-05 • via Nuitee