Hotel New Otani Osaka

Hotels
8.8 (2450 reviews)
Chuo-ku Shiromi 1-4-1 , Osaka , jp

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Ironing service
Sauna
See all facilities

Review Highlights

Pros:
Great staff service
Good breakfast options
Spacious rooms
Cons:
Cleanliness issues
High prices for dining
Facilities not as expected

Categories

Cleanliness
8.01
Several mentions of cleanliness issues, notably the toilet wall joint being unclean.
Service
9.98
Exceptional service highlighted across multiple reviews, with staff receiving specific praise.
Location
9.52
Strong location benefit mentioned, especially proximity to Osaka Castle and ease of accessing train stations.
Room Quality
8.47
Room sizes were generally praised, but some issues reported with facilities not matching the expectations.
Amenities
8.5
Amenities available were generally acceptable, but some guests noted missing free facilities that could have improved the experience.
Value for Money
7.96
Concerns about high prices for basic services like dining seemed common, affecting perceived value.
Food and Beverage
9.01
Breakfasts were generally praised, especially on the top floor with the view.
Overall Experience
8.98
Generally positive experience with some noted issues that affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:00

Property Description

Luxurious Accommodation with Stunning Views
Hotel New Otani, located in front of Osaka Castle, offers spacious rooms with city or castle views. Enjoy the comfort of LCD TVs and unwind in the hot tub or sauna.

Dining Options and Culinary Delights
Indulge in 13 dining choices, including French, Japanese, and International cuisine. Keyaki restaurant serves delectable teppanyaki dishes with a view, while Sky Lounge offers delightful cocktails. Don't miss the breakfast buffet with a variety of cuisines.

Convenience and Services
Benefit from free WiFi, concierge services, and a shuttle to Kyoto. Purchase Osaka Castle tickets on-site and explore nearby shopping at JO-TERRACE OSAKA. With easy access to Osaka Station and major airports, your stay at Hotel New Otani Osaka promises convenience and luxury.

Book now for a memorable stay at Hotel New Otani Osaka!

Important information:

This is applicable to nonrefundable bookings only. If the name of the paying guest and staying guest do not match, the hotel cannot create a payment receipt for the staying guest at time of check-out or check-in.

Additional charges apply to the fitness center, swimming pools, massage services and tennis court. For more information on charges, please contact the hotel.

Only guests 18 years and older are admitted to the fitness center, including the indoor swimming pool, gym, hot tub, etc.

Please note that an additional charge may apply for check-in before 15:00.

Please note that an additional charge will apply for late check-out after 12:00.

Please note that breakfast costs may differ during the New Year's holidays.

When booking for more than 10 people, different policies and additional supplements may apply.

Please note that children of elementary school age and younger must be accompanied by an adult at all times.

Please note 「Fitness club」(4th floor) will be closed due to regulation maintenance.
Date of closure:March 9th (Mon.) 2026- March 12th (Thu.) 2026
Facilities closed:Gym, pool, bath, sauna, relaxation area.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KIX

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1200 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 2450 reviews
Cleanliness: 8.01
Service: 9.98
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.98
C
Chiang • couple • tw
8
2026-03-08 • via Nuitee
B
Barb • family_with_children • ca
10
Pros:

All of the hotel staff were very polite and made us feel welcome.
We liked that the hotel was close to the train station.
Breakfast was exceptional with many choices of Japanese and Western cuisine.

Cons:

Nothing

2026-03-07 • via Nuitee
R
REIKO • family_with_children • jp
9
Pros:

15:00より早く到着したのにチェックインさせてくれた。部屋の広さ、パジャマの質の高さ、スタッフの心遣いのお陰でリラックスして滞在できた

Cons:

テレビが接続不良で映らなかった。

2026-03-07 • via Nuitee
山本 • solo_traveller • jp
10
非日常の時間を過ごさせてもらいました。
Pros:

ライブ遠征の為宿泊
駅にも大阪城ホールにも近くとても便利。
お部屋は清潔でとても居心地が良かったです。
時間の都合で朝食が食べられなかったのが残念でした。
夜頂いたルームサービスのトマトとモッツレラチーズのカプレーゼがとても美味しかったので次回宿泊させて頂いた時には朝食のオムレツを食べるのが楽しみです。

Cons:

特にないです。

2026-03-05 • via Nuitee
H
Hyoung Joon • extended_group • kr
9
2026-03-05 • via Nuitee
鈴木 • family_with_children • jp
5
2026-03-05 • via Nuitee
Y
YIJU • couple • tw
10
地點離大阪城公園很近，附近有很多餐廳，不用想三餐要在哪裡吃。
Pros:

房間非常大！！！
熱水很熱，床很舒適。
面城堡的景很漂亮～

Cons:

室內燈光很偏少，沒拉開窗戶的話很暗。

2026-03-04 • via Nuitee
K
Keiko Maurer • family_with_children • ch
10
Super schön
Pros:

Location. Professional sehr nette Personalen.

Cons:

Lavabo in Badezimmer, war sauber aber es war alte style. Es wäre noch schöner wenn es renoviert wird.

2026-03-04 • via Nuitee
L
Luca • family_with_children • ca
9
Pros:

Central position

2026-03-04 • via Nuitee
U
UENO • solo_traveller • jp
8
2026-03-03 • via Nuitee
C
chienhwa • family_with_children • tw
9
Pros:

早餐的鰻魚飯很棒，白飯好吃。JR及阪急車站走路還算方便。

Cons:

SPA如果可以開放更好

2026-03-02 • via Nuitee
K
Kyoko • family_with_children • jp
8
Pros:

ルームサービスも充実していました
最高の景色でした

Cons:

なし

2026-03-02 • via Nuitee
C
Cheng yuan • extended_group • jp
4
Not again in my life for sure. Service is not from heart.not qualified for Forbes.
Pros:

Not really and old

Cons:

bathroom is old

2026-02-28 • via Nuitee
C
Chi Chao • family_with_children • tw
10
Pros:

Great location.
Comfy bed.

2026-02-28 • via Nuitee
か • family_with_children • jp
7
2026-02-27 • via Nuitee
T
tamami • extended_group • jp
10
快適な部屋で過ごす事が出来てありがとうございました。
Pros:

こちらの希望へ毎回丁寧に対応していただき有難いと思いました。
空き部屋があったようで広めの部屋へホテル側で
変更してくれてあり本当に有難い事でした。

Cons:

当たり前ですが、朝食は高めです。
今回は娘の受験の為利用しませんでしたが、
旅行時には思い切ってビュッフェも利用したいです。

2026-02-27 • via Nuitee
W
Wei Ze • solo_traveller • tw
9
2026-02-25 • via Nuitee
W
Wei Ze • couple • tw
9
會想讓人下次再選擇的好飯店
Pros:

位置離大阪城公園很近，離不同線路的地鐵站也很近
還有機場直達巴士
飯店服務人員都很貼心熱情，都會主動詢問是否需要幫忙。

Cons:

盥洗用品不是很好用

2026-02-25 • via Nuitee
행복 • solo_traveller • kr
10
최고의숙소
Pros:

정말 깨끗하고 최고의기분을 만들어주는 숙소였습니다 다음에도 이용하고싶네요 좋은추억만들기에 최고의숙소입니다

2026-02-24 • via Nuitee
Y
YASUYUKI • couple • jp
10
大阪マラソン参加者にはここ一択！
Pros:

大阪城公園前で景色が良く、朝食も和食、洋食ゾーンが分かれていて、料理を取るゾーンがパイプで仕切られていて快適でした。

Cons:

ありません

2026-02-23 • via Nuitee