Hotel New Otani Osaka

Hotels
8.8 (2940 reviews)
Chuo-ku Shiromi 1-4-1 , Osaka , JP
+81 6-6941-1111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great staff service
Good breakfast options
Spacious rooms
Cons:
Cleanliness issues
High prices for dining
Facilities not as expected

Categories

Cleanliness
8.01
Several mentions of cleanliness issues, notably the toilet wall joint being unclean.
Service
9.98
Exceptional service highlighted across multiple reviews, with staff receiving specific praise.
Location
9.52
Strong location benefit mentioned, especially proximity to Osaka Castle and ease of accessing train stations.
Room Quality
8.47
Room sizes were generally praised, but some issues reported with facilities not matching the expectations.
Amenities
8.5
Amenities available were generally acceptable, but some guests noted missing free facilities that could have improved the experience.
Value for Money
7.96
Concerns about high prices for basic services like dining seemed common, affecting perceived value.
Food and Beverage
9.01
Breakfasts were generally praised, especially on the top floor with the view.
Overall Experience
8.98
Generally positive experience with some noted issues that affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:00

Property Description

Luxurious Accommodation with Stunning Views
Hotel New Otani, located in front of Osaka Castle, offers spacious rooms with city or castle views. Enjoy the comfort of LCD TVs and unwind in the hot tub or sauna.

Dining Options and Culinary Delights
Indulge in 13 dining choices, including French, Japanese, and International cuisine. Keyaki restaurant serves delectable teppanyaki dishes with a view, while Sky Lounge offers delightful cocktails. Don't miss the breakfast buffet with a variety of cuisines.

Convenience and Services
Benefit from free WiFi, concierge services, and a shuttle to Kyoto. Purchase Osaka Castle tickets on-site and explore nearby shopping at JO-TERRACE OSAKA. With easy access to Osaka Station and major airports, your stay at Hotel New Otani Osaka promises convenience and luxury.

Book now for a memorable stay at Hotel New Otani Osaka!

Important information:

This is applicable to non-refundable bookings only. If the name of the paying guest and staying guest do not match, the hotel cannot create a payment receipt for the staying guest at time of check-out or check-in.

Additional charges apply to the fitness centre, swimming pools, massage services and tennis court. For more information on charges, please contact the hotel.

Only guests 18 years and older are admitted to the fitness centre, including the indoor swimming pool, gym, hot tub, etc.

Please note that an additional charge may apply for check-in before 15:00.

Please note that an additional charge will apply for late check-out after 12:00.

Please note that breakfast costs may differ during the New Year's holidays.

When booking for more than 10 persons, different policies and additional supplements may apply.

Please note that children of elementary school age and younger must be accompanied by an adult at all times.



Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KIX

Location

Guest Reviews

8.8
Based on 2940 reviews
Cleanliness: 8.01
Service: 9.98
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.98
K
kouyou • couple • jp
9
2026-09-19 • via Nuitee
まなよる • solo_traveller • jp
5
2026-09-18 • via Nuitee
稔洋 • family_with_children • jp
10
2026-09-18 • via Nuitee
M
MIKI • solo_traveller • jp
9
駅近く便利　安定と安心のサービス
Pros:

大阪城ホールに歩いて数分、大阪城駅近く便利でホテルは高級感あり、安定したスタッフさん対応、接遇が素晴らしかったです。正面入口の生け花も素敵でした。

Cons:

ホテル内にコンビニがあれば便利だなと感じました。

2026-09-18 • via Nuitee
D
DEVISMES • solo_traveller • fr
10
Super !
Pros:

Le surclassement, la vue sur le château, l'accueil !

Cons:

Rien du tout !

2026-09-18 • via Nuitee
Y
YUKIKO • solo_traveller • us
10
Fantastic service and excellent facility.
Pros:

The staff were extremely helpful at checkin, helping with luggage transport, answering questions and superior customer service provided by everyone.

Cons:

No gift shop selling gifts for children like stuffed animals - like you used to years ago. High price on tea and coffee at the restaurant.

2026-09-18 • via Nuitee
E
eiji • extended_group • jp
9
2026-09-17 • via Nuitee
C
CHIE • solo_traveller • jp
9
また是非利用したい！
Pros:

出迎えて下さったスタッフさんがどの方も、丁寧な接客でとても気持ちが良かったです。
日常を忘れさせてくれる特別感がありました。
ホテル内の飾られてるお花も素敵でした！

Cons:

特にないです。

2026-09-17 • via Nuitee
I
Ichika • solo_traveller • jp
8
2026-09-17 • via Nuitee
M
mie • couple • jp
5
大阪城ホールの近くで助かりました
Pros:

職員の方は対応はもちろん良かったです

Cons:

もう少し部屋が明るくなればいいと思いました　冷蔵庫に冷凍庫もあるといいと思います
上の階の足音？隣なのか、上なのか、下なのか声も聞こえたりするので、案外壁も薄いのかと思いました

2026-09-17 • via Nuitee
혜성 • solo_traveller • kr
10
Pros:

직원분들이 전부다 친절하셔서 너무 좋았어요 룸컨디션도 좋았고 조식도 오믈렛 완벽했습니다 모든게 좋았어요 강추합니다

2026-09-16 • via Nuitee
K
Kyoko • solo_traveller • jp
1
Cons:

キャッスルビューとは名ばかり
隣のビルから丸見えで、カーテンもまともに開けられなかった

2026-09-16 • via Nuitee
Y
Yuchen • couple • au
10
Great view and service. Love it!
Pros:

The service is exceptional. All staff members are extremely friendly and willing to help, and you feel well cared for from the moment you arrive. Their complimentary morning drink is also a lovely touch. We stayed in a Deluxe Castle View Room, and the view was fantastic. The main reason we booked this hotel was that we were attending a concert at Osaka-jō Hall. The venue is literally just downstairs, which made it incredibly convenient.

Cons:

I wish the hotel had self-service ice machines. I love drinking icy water, but I did not want to inconvenience the staff by repeatedly bothering them and asking for ice.

2026-09-15 • via Nuitee
K
Kana • couple • jp
10
最高でした！
Pros:

スタッフ皆様の対応が早くて丁寧でよかったです。

2026-09-15 • via Nuitee
毅 • family_with_children • jp
10
2026-09-14 • via Nuitee
E
Euromoon. • couple • ie
10
Cant rate this hotel highly enough.
Pros:

I cant rate this hotel enough. It really lives up to its 5 star rating. From the moment you walk into the lobby, the service is incredible. There are more than enough staff to help you with whatever you need and they were all so professional and friendly. Rooms are really spacious, beds super comfy and the selection of food at breakfast was amazing in terms of choice (both Japanese and western food). Its only a 5 minute walk to both the Metro and the JR rail stations so everywhere in Osaka is easily accessible. Try to get a room with a castle view. There are loads of shops nearby. The area is quite but not too quite. We really enjoyed the stay here and would recommend it as a more relaxing place to stay compared to the city centre.

Cons:

If you choose to dine in the hotel for your evening meal, the prices are expensive. The coffee at breakfast wasn't great but it was fine.

2026-09-14 • via Nuitee
W
Woojin • couple • kr
10
오사카는 오타니
Pros:

위치 음식 컨디션 너무 훌륭하죠. 비즈니스로도 좋습니다. 낮에 복잡한 미팅을 끝내고 저녁에 편안하게 오사카성을 바라보며 오늘 하루를 정리할 수 있기 때문입니다. 오히려 중심가와 다소 거리가 있는 게 좋습니다.

Cons:

없습니다.

2026-09-13 • via Nuitee
I
itsuki • couple • jp
10
2026-09-13 • via Nuitee
M
masayo • family_with_children • jp
8
2026-09-12 • via Nuitee
Y
Yoshiteru • couple • jp
9
心身共にリフレッシュした滞在。
Pros:

スタッフの方々の対応が素晴らしい。
ゴールドキーのサービス。
エレベーターがすぐに来る。

Cons:

キャッスルビューで、イベントが大阪城ホールであったが、音楽や拡声器の音がする時間帯があったこと。

2026-09-12 • via Nuitee