Hotel New Otani Osaka

Hotels
8.8 (2817 reviews)
Chuo-ku Shiromi 1-4-1 , Osaka , jp

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great staff service
Good breakfast options
Spacious rooms
Cons:
Cleanliness issues
High prices for dining
Facilities not as expected

Categories

Cleanliness
8.01
Several mentions of cleanliness issues, notably the toilet wall joint being unclean.
Service
9.98
Exceptional service highlighted across multiple reviews, with staff receiving specific praise.
Location
9.52
Strong location benefit mentioned, especially proximity to Osaka Castle and ease of accessing train stations.
Room Quality
8.47
Room sizes were generally praised, but some issues reported with facilities not matching the expectations.
Amenities
8.5
Amenities available were generally acceptable, but some guests noted missing free facilities that could have improved the experience.
Value for Money
7.96
Concerns about high prices for basic services like dining seemed common, affecting perceived value.
Food and Beverage
9.01
Breakfasts were generally praised, especially on the top floor with the view.
Overall Experience
8.98
Generally positive experience with some noted issues that affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:00

Property Description

Luxurious Accommodation with Stunning Views
Hotel New Otani, located in front of Osaka Castle, offers spacious rooms with city or castle views. Enjoy the comfort of LCD TVs and unwind in the hot tub or sauna.

Dining Options and Culinary Delights
Indulge in 13 dining choices, including French, Japanese, and International cuisine. Keyaki restaurant serves delectable teppanyaki dishes with a view, while Sky Lounge offers delightful cocktails. Don't miss the breakfast buffet with a variety of cuisines.

Convenience and Services
Benefit from free WiFi, concierge services, and a shuttle to Kyoto. Purchase Osaka Castle tickets on-site and explore nearby shopping at JO-TERRACE OSAKA. With easy access to Osaka Station and major airports, your stay at Hotel New Otani Osaka promises convenience and luxury.

Book now for a memorable stay at Hotel New Otani Osaka!

Important information:

This is applicable to non-refundable bookings only. If the name of the paying guest and staying guest do not match, the hotel cannot create a payment receipt for the staying guest at time of check-out or check-in.

Additional charges apply to the fitness centre, swimming pools, massage services and tennis court. For more information on charges, please contact the hotel.

Only guests 18 years and older are admitted to the fitness centre, including the indoor swimming pool, gym, hot tub, etc.

Please note that an additional charge may apply for check-in before 15:00.

Please note that an additional charge will apply for late check-out after 12:00.

Please note that breakfast costs may differ during the New Year's holidays.

When booking for more than 10 persons, different policies and additional supplements may apply.

Please note that children of elementary school age and younger must be accompanied by an adult at all times.



Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KIX

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1200 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 2817 reviews
Cleanliness: 8.01
Service: 9.98
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.98
T
TAKASHI • couple • jp
10
2026-06-27 • via Nuitee
K
Kristy • extended_group • us
9
Pros:

Great location, great breakfast, smart tv.

Cons:

Wish beds were more comfortable and there was laundry service.

2026-06-27 • via Nuitee
Y
yuriko • couple • jp
9
満足しています。
Pros:

スタッフの方がたくさんいて 常に気にかけて下さっている事が伝わってくるくらい気持ちの良い対応をしてもらいました。

Cons:

部屋の明かりをもう少し明るくしたい時の照明があると良かったかなと思いました。

2026-06-27 • via Nuitee
貴子 • solo_traveller • jp
10
Pros:

スタッフの対応

朝食、すべてが良かったです。

Cons:

ありません。

2026-06-27 • via Nuitee
M
manami • solo_traveller • jp
10
一流ホテルです
Pros:

さすが　日本の三大ホテルに位置するだけあります。
最高でした

Cons:

ありません

2026-06-27 • via Nuitee
O
Olga • solo_traveller • nl
10
2026-06-25 • via Nuitee
田村 • family_with_children • jp
10
最高でした！
Pros:

朝食が最高だった

Cons:

洗面とトイレ、バス、とてもキレイにしてあったが、古かったので、できれば新しくしてもらうといいなぁ〜

2026-06-25 • via Nuitee
P
Push W. • solo_traveller • us
9
Large rooms with an upscale vibe
Pros:

The Hotel felt very upscale. It had a grand lobby. There were many upscale restaurants in the building and also shops at the basement level. The rooms were quite large, comparable to a US hotel.

The hotel staff was very nice and helpful. They took our luggage to our rooms upon checkin. We didn't see many tourists during our 3 night stay though. It seems like a place for business travelers. The onsite breakfast was good, it had two buffet sections, one western and one Japanese. I think we paid $30 USD for an adult. The location was good, Osaka castle is nearby and there were plenty of restaurants on the other side of the river including a Starbucks. We made good use of our JR west all area pass since the train stop is on the loop line run by JR.

Cons:

The beds were hard as rock. I don't know how they call themselves a 5 star hotel with those uncomfortable beds. We had 2 rooms so it's not like we were the unlucky ones to get a room with that type of bed. Also there was no onsite laundry facility which is unfortunate. We had to walk 15 mins to the closest laundry facility.

2026-06-24 • via Nuitee
T
tocoliar • solo_traveller • il
8
Pros:

thank you

2026-06-24 • via Nuitee
H
Hui Min Elizabeth • extended_group • sg
9
Wonderful
Pros:

The hotel is located near the train station and the river. The guests can book for a river/city tour at the pier across the hotel. Across the hotel is a beautiul park and the Osaka castle. The staffs are attentive, helpful, polite and friendly. The room is spacious and clean. There is a good bakery with wide spread of breads and savory. The hotel's breakfast is recommended during your stays.

2026-06-24 • via Nuitee
S
Sarah-Jayne McCreath • couple • au
9
Old school hotel glamour!
Pros:

Great hotel with gorgeous views of Osaka Castle from the view designated room we stayed in. Cool, retro vibes, but very clean and well maintained, felt like stepping back in time but with all the modern amenities you would want. Easy access to Osaka Castle and surrounds. Friendly and courteous staff who looked after us very well.

2026-06-23 • via Nuitee
正則 • solo_traveller • jp
10
2026-06-23 • via Nuitee
K
KYOMI • solo_traveller • jp
8
満足
Pros:

大阪城に近かった

Cons:

滞在時間が少なかったのでもったいなかった

2026-06-22 • via Nuitee
茂樹 • couple • jp
8
楽しく気持ちよかったです
Pros:

ロケーションが大阪城ホールのすぐ近くで便利。館内も広々して美しく、ブティックなども充実している。

2026-06-22 • via Nuitee
野村 • solo_traveller • jp
10
2026-06-22 • via Nuitee
M
MASAKI • extended_group • jp
10
2026-06-22 • via Nuitee
S
seito • extended_group • jp
7
2026-06-21 • via Nuitee
S
Siddharth • couple • in
10
2026-06-21 • via Nuitee
M
Michiko • couple • jp
8
2026-06-20 • via Nuitee
R
Ricardo • solo_traveller • it
10
Pros:

Bellissimo albergo con l'eleganza e raffinatezza di altri tempi.
Personale altamente preparato, educato e efficiente

2026-06-20 • via Nuitee