Extended Stay America Suites - Lancaster County

Hotels
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Extended Stay America Suites
8 (326 reviews)
314 Primrose Lane , Mountville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.75
Several reviews mentioned cleanliness issues, such as stale odors and unclean areas.
Service
9.25
Numerous reviews praised the friendly and helpful staff.
Location
8.75
Convenient location near shopping and events was highlighted positively.
Room Quality
7.75
Mixed sentiments; some rooms were outdated and had uncomfortable beds.
Amenities
7.25
The hotel offered limited breakfast and lacked kitchen utensils.
Value for Money
8.25
Generally considered affordable for the stay, though amenities were limited.
Food and Beverage
6.75
Breakfast options were lacking and not satisfying according to multiple guests.
Overall Experience
8.25
Overall, guests found their stay satisfactory with some highlighted positives and concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:26

Property Description

Convenient Location and Nearby Attractions

The MainStay Suites of Lancaster County hotel is strategically situated off Route 30, offering easy access to popular entertainment venues like Dutch Apple Dinner Theatre and Hersheypark. Explore the vibrant local scene with ease.

Well-Equipped Suites and Amenities

Indulge in the comfort of fully equipped kitchens, free continental breakfast, and complimentary high-speed Internet access. Enjoy the convenience of weekly housekeeping service and free local calls, making your stay hassle-free.

Business Center and Meeting Facilities

Take advantage of the 24-hour business center for your professional needs, including copy and fax services. Host successful meetings in the on-site meeting room, ensuring productivity during your stay.

Experience a seamless blend of comfort and convenience at MainStay Suites of Lancaster County. Book now for an unforgettable stay!

Important information:

Housekeeping service is offered every 14 days.

Weekly cleaning service is only offered for stays of 14 nights or longer.

Please note that a valid credit card is required at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 326 reviews
Cleanliness: 7.75
Service: 9.25
Location: 8.75
Room Quality: 7.75
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 6.75
Overall Experience: 8.25
F
Frezza • couple • us
7
Our stay was nice but a little further away from the heart of Lancaster than expected.
Pros:

The room was clean and comfortable. Breakfast was good and the staff were friendly. The grounds were nicely kept.

Cons:

Didn’t like that there wasn’t any dinnerware in the kitchen , no paper towels or coffee pot. The location was not as close as expected to where we wanted to visit.

2026-04-06 • via Nuitee
A
Alexis • couple • us
10
2026-04-04 • via Nuitee
R
Rusty • family_with_children • us
7
2026-03-26 • via Nuitee
L
Lauren Landis • family_with_children • us
9
2026-03-20 • via Nuitee
J
Jennifer • solo_traveller • us
10
Had a great stay away from home.
Pros:

The staff was friendly and welcoming. They took time to chat with my kids every day. Skippy (the resident pup) was a welcome surprise! The room we had was spacious and clean.

Cons:

It was a bit difficult to locate when we first arrived. A bit better sinage at the road. would be helpful

2026-03-18 • via Nuitee
J
jrhosho • couple • us
9
2026-03-14 • via Nuitee
P
Penelope • family_with_children • us
10
Pros:

Clean

Cons:

Nothing

2026-03-14 • via Nuitee
A
Alexander • couple • us
8
2026-03-09 • via Nuitee
J
Jim • family_with_children • us
8
Pros:

The female clerk that greeted me was very friendly! The location wasn't bad. The room was clean.

Cons:

Despite walking with a cane, they located me on the third floor and the elevator only worked intermittently. Despite that, it was considerably out of my way to walk to the elevator again, walking with a cane. On Christmas morning I was awake and by screaming kids in the next room around 6:00 a.m. I open my door the when I heard a blood curdling screen and then I heard the door slammed shut me without my key and without a cane hobble to the front desk The lobby was empty except for a semi-resident by the name of Barry. He informed me that to clerk on duty had gone home and would probably return around 8:00 a.m. I said how do I get into my room? He said you don't. I was greeted at 8:00 a clerk that tried to blame a guest for not telling me that he was going to be gone. Then when I instructed ed him that it was not the guest responsibility. I said it is however the clerk's responsibility to man his post and not leave guests stranded! In the process I was desperately trying to obtain a cup of coffee to brighten my Christmas morning. There are no coffee pots in the room. Stupid! You have to order them extra and pay for them even dumber! The clerk was very clear that he kept all the coffee pots under lock and key because the guest would help themselves to the coffee I said. How tragic would that be! The clerk went through all the motions of making the coffee except pushing the button. I clicked the button and when I came back 5 minutes later the clerk had dumped the pot of coffee out of meanness! I told him Mary f****** Christmas!. I proceeded to hobble back up the steps checked out of my room, hobbled back down the steps and as I was exiting the door at about 9:00 a.m. I slipped onto a sheet of ice and twisted my wrist on my landing! There was zero salt put out. Seems like a shame that just one employee can ruin your whole experience and set the hotel up for a major lawsuit!

2026-02-28 • via Nuitee
J
Jessica • family_with_children • us
3
2026-02-10 • via Nuitee
F
Fetrow • family_with_children • us
10
2026-01-26 • via Nuitee
B
Breston • couple • us
1
2026-01-25 • via Nuitee
S
Saleicha • couple • us
9
Pros:

Clean

Cons:

It was nice

2026-01-23 • via Nuitee
C
Catherine • extended_group • us
9
My friend and I stayed for two nights and absolutely enjoyed our stay! Sean was wonderful and very helpful, we loved tal
2026-01-19 • via Nuitee
R
Richard • couple • us
10
Pros:

The gentleman that checked us in was kind and answered all our questions.

Cons:

Everything was great

2026-01-19 • via Nuitee
J
Jimmy • family_with_children • us
9
Great experience! We will return if we are in the area!
Pros:

We had a great experience! Clean rooms, excellent customer service! Sean who works the front desk was amazing & very helpful!! He was always nice and greeted us as soon as we arrived. Pool was nice, our room was big with separate living area, kitchen & jacuzzi in the separate bedroom! Lobby always had hot coffee! It’s also close to Spooky Nook! I would definitely recommend this place for your stay!

Cons:

Only thing that was not very good was the breakfast. Wish they served an actual hot breakfast. They only had fruit bars, cereal, bagels and some other small stuff.

2026-01-19 • via Nuitee
K
Katie • family_with_children • us
6
Pros:

It was convention to spooky nook where we had to be for a tournament.

Cons:

Pull out couch was super uncomfortable and could feel the springs. Queen bed dipped in the middle and was uncomfortable. Very few choices for breakfast. Outdated and not very clean.

2026-01-19 • via Nuitee
J
Jade • couple • us
8
Two nights of good sleep and kind staff
Pros:

The room was nice, tidy, plenty of space. Working appliances. The staff were friendly and helpful checking us in even though we arrived late at night. Bedroom being separated with good curtains was a nice touch for someone who needs darkness to sleep.

Cons:

The breakfast was a lil lacking, but offering anything in my eyes is better than nothing.

2026-01-19 • via Nuitee
A
Alize • couple • us
10
2026-01-19 • via Nuitee
J
Jared • family_with_children • us
10
Great hotel for basketball tournament accommodations. Front desk attendants were very helpful.
Pros:

Breakfast was adequate. Hot options would be great but otherwise good.

Cons:

Nothing

2026-01-19 • via Nuitee