Extended Stay America Suites - Lancaster County

Despite walking with a cane, they located me on the third floor and the elevator only worked intermittently. Despite that, it was considerably out of my way to walk to the elevator again, walking with a cane. On Christmas morning I was awake and by screaming kids in the next room around 6:00 a.m. I open my door the when I heard a blood curdling screen and then I heard the door slammed shut me without my key and without a cane hobble to the front desk The lobby was empty except for a semi-resident by the name of Barry. He informed me that to clerk on duty had gone home and would probably return around 8:00 a.m. I said how do I get into my room? He said you don't. I was greeted at 8:00 a clerk that tried to blame a guest for not telling me that he was going to be gone. Then when I instructed ed him that it was not the guest responsibility. I said it is however the clerk's responsibility to man his post and not leave guests stranded! In the process I was desperately trying to obtain a cup of coffee to brighten my Christmas morning. There are no coffee pots in the room. Stupid! You have to order them extra and pay for them even dumber! The clerk was very clear that he kept all the coffee pots under lock and key because the guest would help themselves to the coffee I said. How tragic would that be! The clerk went through all the motions of making the coffee except pushing the button. I clicked the button and when I came back 5 minutes later the clerk had dumped the pot of coffee out of meanness! I told him Mary f****** Christmas!. I proceeded to hobble back up the steps checked out of my room, hobbled back down the steps and as I was exiting the door at about 9:00 a.m. I slipped onto a sheet of ice and twisted my wrist on my landing! There was zero salt put out. Seems like a shame that just one employee can ruin your whole experience and set the hotel up for a major lawsuit!

It was nice

Nothing

Only thing that was not very good was the breakfast. Wish they served an actual hot breakfast. They only had fruit bars, cereal, bagels and some other small stuff.

The breakfast was a lil lacking, but offering anything in my eyes is better than nothing.

Everything was great

Pull out couch was super uncomfortable and could feel the springs. Queen bed dipped in the middle and was uncomfortable. Very few choices for breakfast. Outdated and not very clean.

I cant find anything I didnt like. Everything was AMAZING!!!!!!!

Hotel is very outdated. Could have been cleaner. Breakfast was coffee, grain bars and bagels.

The room was a little outdated. I thought I was getting a queen size I went up getting a full-size bed was uncomfortable.

N/A

The smell of the room, the room had a stale order to it. and the hallway smelled like weed.