Best Western Plus Eau Claire Conference Center

Hotels
•
Best Western Plus
7.9 (162 reviews)
3340 Mondovi Road , Eau Claire , US
+1 715-838-9989

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly and helpful staff (multiple mentions)
Excellent breakfast with varied options
Quiet rooms and good location (easy access to I-94)
Pool enjoyed by families; some report comfortable pool temperature
Bar/grill praised for good food
Rooms with larger layouts and multiple beds available
In-room amenities (fridge, microwave, hairdryer, recycling bins) noted positively
Cons:
Cleanliness issues: visible dirt, stained mattress pads, black hairs on bed, smoke smell
Maintenance problems: non-working hot tub jets, filthy pool reports, poorly maintained exercise room
Room issues: uncomfortable sofa sleeper, noisy refrigerator, dim/run-down rooms, water-damaged ceiling
Key card/lock issues and TV channel problems for some guests
Front desk indifference reported in select cases

Categories

Cleanliness
6
Multiple reports of visible dirt, stained mattress pad, black hairs on bed, smoke smell, and a reportedly filthy pool suggest below-average cleanliness.
Service
8.8
Several comments praise friendly, welcoming and helpful staff at the front desk, though a few notes mention unhelpful/front-desk indifference in specific cases.
Location
8.5
Positive mentions of a nice location and easy access to I-94; location considered convenient.
Room Quality
6.5
Numerous room issues: keys not working, uncomfortable sofa sleeper, noisy refrigerator, dim/run-down rooms, water-damaged ceiling and other wear indicate subpar room quality.
Amenities
8
Mixed: breakfast and pool are frequently praised, but multiple reports of non-working hot tub jets, poorly maintained exercise room and at least one filthy pool lower the score slightly.
Value for Money
7.2
Several guests noted good breakfast and decent facilities translating to fair value, but cleanliness and maintenance issues reduce perceived value.
Food and Beverage
9.2
Consistently strong praise for breakfast selection and quality; bar and grill also noted as having great food—clear strength for the property.
Overall Experience
9
Overall impressions are mixed but often positive due to friendly staff, excellent breakfast and convenient location; maintenance and cleanliness problems created notable negative moments for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Modern Rooms with Convenient Amenities
Experience comfort and convenience at the Best Western Plus Trail Lodge Hotel & Suites in Wisconsin. Each room is equipped with a microwave, refrigerator, seating area, and free WiFi, ensuring a pleasant stay with modern bedding and stylish furnishings.

Relaxation and Entertainment Options
Unwind in the indoor pool, rejuvenate in the hot tub, or enjoy a refreshing drink at the Black Bear Bar & Grill on-site. Whether you're here for leisure or business, there are ample opportunities to relax and have a good time.

Nearby Attractions for All Ages
Conveniently located within a 5-minute drive of the University Wisconsin at Eau Claire and Action City, this hotel is perfect for families. Don't forget to visit the nearby Leinenkugel’s Brewery for a fun day out. Book your stay now for a memorable experience!

Important information:

Please note that the property does not accept reservations from local residents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EAU

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 162 reviews
Cleanliness: 6
Service: 8.8
Location: 8.5
Room Quality: 6.5
Amenities: 8
Value for Money: 7.2
Food and Beverage: 9.2
Overall Experience: 9
L
Luke • family_with_children • us
10
2026-10-16 • via Nuitee
L
Laura • family_with_children • us
8
2025-12-08 • via Nuitee
T
Tom • couple • us
9
2025-12-06 • via Nuitee
R
Rita • family_with_children • us
9
2025-11-08 • via Nuitee
S
STANLEY • solo_traveller • us
8
2025-10-30 • via Nuitee
A
Angela • family_with_children • us
8
Pros:

I like the option of a larger room and multiple beds.

Cons:

The sofa sleeper is very uncomfortable and the key cards had to be recorded several times. I've stayed here twice now and both times the shower supplies were not refilled - no conditioner or no body wash. It would be nice to have complimentary make up remover wipes as well.

2025-10-28 • via Nuitee
E
Elizabeth • family_with_children • us
10
2025-10-23 • via Nuitee
P
Patricia • couple • us
10
Wedding
Cons:

The TV went to only 4 channels and we couldn't get it back to any more channels

2025-10-23 • via Nuitee
P
PMarie • solo_traveller • us
5
2025-10-14 • via Nuitee
K
Kvam • couple • us
8
2025-10-13 • via Nuitee
J
Jeffrey
10
Pros:

The property is clean, quiet and the staff was very nice. Pool was a hit with our kids!

2025-10-10 • via Nuitee
A
Alicia • family_with_children
2
Pros:

Our bed had little black hairs all over it. Our keys weren’t working. Just an annoying experience.

2025-10-07 • via Nuitee
M
Monica • partner
6
Pros:

Check in was fine, friendly enough fellow at the desk. Overall the facility could use some updating and a deep cleaning. There was visible dirt in the corners of the elevator and our mattress pad was also visibly stained. Additionally the refrigerator ran loudly all night waking us both up. Finally the ceiling appeared to have water damage and was breaking apart in one spot.

2025-10-05 • via Nuitee
S
Seberg • couple • us
10
2025-10-05 • via Nuitee
M
Mike • partner
10
Pros:

Nice staff and very quiet rooms

2025-10-05 • via Nuitee
D
Di Prizio • solo_traveller • us
10
2025-09-30 • via Nuitee
J
Jeff • partner
10
Pros:

Quiet, breakfast was ok.

2025-09-29 • via Nuitee
B
Bonnie • partner
8
Pros:

I don’t know why but they gave us a handicap room. Dim lighting. Room didn’t feel fresh, a bit run down.

2025-09-19 • via Nuitee
R
Ronald • partner
10
Pros:

Quiet and comfortable, easy access to 94. Fantastic breakfast options and staff!

2025-09-16 • via Nuitee
S
sheryl • partner
10
Pros:

Nice Hotel, room was great, pool was excellent!

2025-09-15 • via Nuitee