Hotel Maya Kuala Lumpur City Centre

Hotels
7.6 (2210 reviews)
138 Jalan Ampang , Kuala Lumpur , my

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Subpar dining options

Categories

Cleanliness
6.11
Multiple reviews indicate significant issues with cleanliness, including dirty rooms and poor maintenance.
Service
8.58
Most reviews highlight generally friendly staff, though there are mentions of rude staff.
Location
9.62
Consistently praised as excellent due to its proximity to key attractions.
Room Quality
7.57
Rooms vary in quality; some are described as comfortable while others are dated and have issues.
Amenities
7.1
Amenities such as the pool and gym were mentioned as needing updates, impacting guest satisfaction.
Value for Money
7.56
Given the quality issues, some guests felt it didn't provide good value for money.
Food and Beverage
6.11
Reviews highlight poor breakfast quality, which negatively affected guest experiences.
Overall Experience
8.18
Mixed feedback overall; location is a major positive but many guests were disappointed with overall quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:19

Property Description

Central Location & Spectacular Views
Enjoy the convenience of being in the heart of Kuala Lumpur with stunning views of the iconic Petronas Twin Towers and Suria KLCC.

Relaxation & Dining
Unwind in the indoor swimming pool, dine at the on-site restaurant, or have a drink at the bar for a relaxing evening.

Convenience & Comfort
Stay connected with free WiFi throughout the property, and enjoy air-conditioned rooms with modern amenities like cable TV and a private safe.

Book now for an unforgettable stay at Hotel Maya in Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. Please note that the hotel may contact the cardholder for verification purposes.
Non-vaccinated guests are not permitted to check-in or enter the hotels premises as per guidelines by the Ministry of Health. However, if you have an exemption from the Ministry of Health in Malaysia, kindly provide the documentation to the hotel in advance, so that the hotel's management can verify this before check-in.

The pool is closed from 26/06/2025 to 17/07/2025. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

7.6
Based on 2210 reviews
Cleanliness: 6.11
Service: 8.58
Location: 9.62
Room Quality: 7.57
Amenities: 7.1
Value for Money: 7.56
Food and Beverage: 6.11
Overall Experience: 8.18
O
Oleg couple th
4
Pros:

Отличное расположение, не далеко от башен Петронас, НО окна с видом на мусульманское кладбище

Cons:

Все очень старое внутри. В момент проживания рядом шла стройка, соответственно с самого утра звуки стройки, как будьто у тебя над головой. Окна практически не изолируют звук

2026-08-15 via Nuitee
G
Graham solo_traveller es
2
Pros:

Location is good - near petronus towers. Staff friendly

Cons:

It was very dirty. The maintenance is slipping and we changed room from 13th floor as room, bed, bathroom, glasses, were not at all clean. The second room on the 18th was a bit better but the thundering Aircon and intense traffic noise meant no sleep.

2026-08-14 via Nuitee
O
Ovidiu family_with_children de
1
2026-08-11 via Nuitee
P
Pedro family_with_children pt
3
Pros:

A localização

Cons:

Cheirava mal, a piscina não estava disponível

2026-08-10 via Nuitee
P
Prasad couple sg
4
Pictures are different from room. Excuse is renovation & old pictures.Not worth unless don't want
Pros:

Location

Cons:

Noise

2026-08-10 via Nuitee
J
Jose solo_traveller es
4
Falta mantenimiento y limpieza
Pros:

La ubicación

Cons:

No es un 5 estrellas… por favor! Le falta muchísimo mantenimiento y limpieza. Todo super viejo mucho moho y todo roto. Increíble que se la den de 5 estrellas. No es justo pagar a un establecimiento que mienta, las fotos no corresponden a la realidad. Nunca volvería

2026-08-07 via Nuitee
T
Tamás solo_traveller hu
9
2026-08-05 via Nuitee
M
Mohammed solo_traveller sa
6
2026-08-04 via Nuitee
A
Aaron solo_traveller my
6
Pros:

Hydrotherapy pool

Cons:

Not well fix and operating hydrotherapy pool despite undergone 1 week construction

2026-08-04 via Nuitee
B
Bashar couple my
1
2026-08-04 via Nuitee
A
Ashwin family_with_children au
10
2026-08-04 via Nuitee
N
Nadia solo_traveller re
5
Pros:

L emplacement est bien , pas loin des tours Petronas donc des centres commerciaux

Cons:

Établissement très bruyant, chambres qui donnent sur un cimetière, chambres mal insonoriséeset des travaux a côté qui n aident pas, hambres faiblement éclairées, petit déjeuner qui laisse à désirer

2026-07-21 via Nuitee
D
Dario family_with_children mz
9
2026-07-21 via Nuitee
M
Mohammed solo_traveller sa
9
2026-07-21 via Nuitee
M
Murat couple tr
6
مقبول
Pros:

مقول

Cons:

مقبول

2026-07-19 via Nuitee
I
Irshad extended_group au
1
Not 5 star hotel!!!
Pros:

The location was great

Cons:

False promotion that this is a 5 star hotel. The facilities did not show that it’s 5-stars, damaged blinds, dirty rooms and no sofa bed mattress

2026-07-19 via Nuitee
B
BIN BAHARUDDIN family_with_children it
8
Good location to attraction places
Pros:

Near to KLCC,restaurant Pelita, Saloma Bistro,and nearest access to KG.Baru thru Saloma bridge.

Cons:

Swimming pool in operative and the dulexe room facilities were olds. The pipe in the bathroom were not functioning well(selective option to switch the overhead shower and mobile shower was defective

2026-07-18 via Nuitee
M
Mohamad solo_traveller my
10
2026-07-18 via Nuitee
A
Alexander solo_traveller sg
8
2026-07-08 via Nuitee
F
Fleur solo_traveller au
7
2026-07-07 via Nuitee