Hotel Maya Kuala Lumpur City Centre

Hotels
7.6 (2192 reviews)
138 Jalan Ampang , Kuala Lumpur , my

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Subpar dining options

Categories

Cleanliness
6.11
Multiple reviews indicate significant issues with cleanliness, including dirty rooms and poor maintenance.
Service
8.58
Most reviews highlight generally friendly staff, though there are mentions of rude staff.
Location
9.62
Consistently praised as excellent due to its proximity to key attractions.
Room Quality
7.57
Rooms vary in quality; some are described as comfortable while others are dated and have issues.
Amenities
7.1
Amenities such as the pool and gym were mentioned as needing updates, impacting guest satisfaction.
Value for Money
7.56
Given the quality issues, some guests felt it didn't provide good value for money.
Food and Beverage
6.11
Reviews highlight poor breakfast quality, which negatively affected guest experiences.
Overall Experience
8.18
Mixed feedback overall; location is a major positive but many guests were disappointed with overall quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:19

Property Description

Central Location & Spectacular Views
Enjoy the convenience of being in the heart of Kuala Lumpur with stunning views of the iconic Petronas Twin Towers and Suria KLCC.

Relaxation & Dining
Unwind in the indoor swimming pool, dine at the on-site restaurant, or have a drink at the bar for a relaxing evening.

Convenience & Comfort
Stay connected with free WiFi throughout the property, and enjoy air-conditioned rooms with modern amenities like cable TV and a private safe.

Book now for an unforgettable stay at Hotel Maya in Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. Please note that the hotel may contact the cardholder for verification purposes.
Non-vaccinated guests are not permitted to check-in or enter the hotels premises as per guidelines by the Ministry of Health. However, if you have an exemption from the Ministry of Health in Malaysia, kindly provide the documentation to the hotel in advance, so that the hotel's management can verify this before check-in.

The pool is closed from 26/06/2025 to 17/07/2025. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 13 years old and over stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 2192 reviews
Cleanliness: 6.11
Service: 8.58
Location: 9.62
Room Quality: 7.57
Amenities: 7.1
Value for Money: 7.56
Food and Beverage: 6.11
Overall Experience: 8.18
M
Mohammed solo_traveller sa
9
2026-07-21 via Nuitee
N
Nadia solo_traveller re
5
Pros:

L emplacement est bien , pas loin des tours Petronas donc des centres commerciaux

Cons:

Établissement très bruyant, chambres qui donnent sur un cimetière, chambres mal insonoriséeset des travaux a côté qui n aident pas, hambres faiblement éclairées, petit déjeuner qui laisse à désirer

2026-07-21 via Nuitee
D
Dario family_with_children mz
9
2026-07-21 via Nuitee
M
Murat couple tr
6
مقبول
Pros:

مقول

Cons:

مقبول

2026-07-19 via Nuitee
I
Irshad extended_group au
1
Not 5 star hotel!!!
Pros:

The location was great

Cons:

False promotion that this is a 5 star hotel. The facilities did not show that it’s 5-stars, damaged blinds, dirty rooms and no sofa bed mattress

2026-07-19 via Nuitee
M
Mohamad solo_traveller my
10
2026-07-18 via Nuitee
B
BIN BAHARUDDIN family_with_children it
8
Good location to attraction places
Pros:

Near to KLCC,restaurant Pelita, Saloma Bistro,and nearest access to KG.Baru thru Saloma bridge.

Cons:

Swimming pool in operative and the dulexe room facilities were olds. The pipe in the bathroom were not functioning well(selective option to switch the overhead shower and mobile shower was defective

2026-07-18 via Nuitee
A
Alexander solo_traveller sg
8
2026-07-08 via Nuitee
F
Fleur solo_traveller au
7
2026-07-07 via Nuitee
H
Hean Guan solo_traveller my
3
Pros:

Location

Cons:

The attitude of the staff (felt not welcoming) might be that few staff, however maybe just me or bad luck.

2026-07-05 via Nuitee
M
Muhammad Hazmi couple my
7
2026-07-02 via Nuitee
N
Noorsalmiza solo_traveller my
6
2026-06-30 via Nuitee
E
ewocflo solo_traveller be
8
2026-06-27 via Nuitee
Y
Yusnaliza extended_group my
8
2026-06-22 via Nuitee
Y
Yantyismail family_with_children my
8
2026-06-20 via Nuitee
S
Shao couple us
10
Pros:

Great location!

2026-06-20 via Nuitee
A
Ataee solo_traveller au
8
Pros:

Kids room, gym, pool. Breakfast was great.

Cons:

The room is due for upgrade, they call it hotel, but it is fair to say they are cheap.

2026-06-19 via Nuitee
A
Arshad couple my
1
not hotel
Pros:

nothing

Cons:

nothing

2026-06-19 via Nuitee
Y
Yeoh solo_traveller my
4
2026-06-17 via Nuitee
T
Tabitha couple au
7
It was good .
Pros:

It was close to the KLCC and other amenities which made it easy for us.

Cons:

We had to go eat out every day as no restaurant with western cuisine or food that we could eat.

2026-06-06 via Nuitee