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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Family rooms
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Luggage storage
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Fax/photocopying
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Facilities for disabled guests
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Massage services
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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CCTV outside property
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Access to health care professionals
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Art gallery on site
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Manicured Gardens and Ornamental Lake
Set on 3 hectares of manicured gardens with an ornamental lake, Mercure Ballarat Hotel & Convention Centre offers a picturesque retreat for guests to unwind and relax amidst nature.
Convenient Location
Located opposite the award-winning Sovereign Hill and just a short drive from Ballarat's historic center, Mercure Ballarat provides easy access to explore the city's attractions and landmarks.
Relaxation and Dining Options
With an outdoor swimming pool, fitness center, day spa, bistro, and lounge bar, guests can indulge in leisure activities and culinary delights during their stay at Mercure Ballarat Hotel & Convention Centre.
Book your stay at Mercure Ballarat Hotel & Convention Centre now to experience a perfect blend of comfort and convenience.
Please note, there is a 1.1 % credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People no matter the age stay for AUD 25 per person per stay when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
room was a good size
Pool out of action and what looks like no plan to get it back again
long walk from rooms outside to resturant
room dated, whole place had seen better days
Quiet
the garden walks
close to everything
The buffet breakfast has changed from previous years we still enjoyed but found not as many choices .
Beautiful surroundings excellent staff a unique residential rooms
The staff were very friendly and the location is good. The room is a bit dated but it was tidy and clean when we arrived.
House keeping did not refresh our coffee/milk supplies and barely cleaned the room.
Beautiful grounds and nice rooms
A curtain was missing which meant light came through the room all night leading to a very disrupted sleep
It's close to fed Uni! I'm a nursing student
What's not to like?
Friendly staff nice meal and location. Nice walks
Stayed for 1night, room was fine, good size, a little outdated. Didn't spend much time in the hotel.
They did charge me $25 only to rearrange bed to 2 singles, that i felt should have been a free of charge.
The beds were very uncomfortable
It was spacious
It was outdated and had lots of daddy long leg spiders in the room
Staff were friendly. Particularly at the restaurant. Garden is beautiful to walk around.
I arrived back to my room after a big day out to find my door had been left open all day. House keeping had been in so I'm assuming they left the door open. Nothing was taken from my room however it wasnt a nice feeling to return to, especially of an evening.I called reception to let them know and asked them to give me an explanation but I didn't hear back from them.
Bathroom was filthy. Mould in bath/shower so thick we could scrape it off with our fingernails. Bath mat provided was dirty and mouldy. Went to breakfast buffet and all the food was completely cold. Staff seemed at a loss as to know what to do about it. After several years this was our second stay here, and it is obviously under new 'management'. Would never recommend this to anybody and we will never go again. We have stayed in Accor properties in many countries and states but this ranks as the worst.
The location was good as we had a family function at the hotel next door. The room was clean and tidy and had everything I required as I was only there to sleep. Reception staff were helpful on check in and check out.
I was obviously in a disabled persons room even though I didn't request this type of room. The room had no windows that could be opened for fresh air nor windows you could look out as they were at ceiling height. There was a group of 10 of us who had dinner in the restaurant and for a Mercure property the menu was very basic and the service slow and meals mixed up. They had a wedding in an adjoining room and staff seemed to be concentrating their efforts to that area. We had breakfast in the restaurant and once again it was below standard to what you would expect at a Mercure property. Choice wasn't great and the hot buffet wasn't hot.
Thank God for the Mercure Ballarat! After 48 straight hours on disaster relief at the not so far Colac I needed some high quality Accor hotel love. Coming in just before midnight on a 45degree day at a near full capacity the team found me a wonderful accessible room.
The room was impeccable with a huge spotless bathroom, powerful hot shower and the most amazingly comfortable bed and pillows. Powerful Mitsubishi air con cooled me and the room down fast!
I recovered beautifully with a solid 8 hours I was so cozy I didn’t hear anything or anyone and enjoyed a wonderful buffet breakfast.
The pictures of this facility do not do it justice I found the staff, rooms and grounds wonderful, serene and very welcoming. Shout out to Anita, Sarab and a huge thank you to Mr Wasif who looked after me on arrival and fetched my door card after leaving it in reception in my dazed and hyperactive state. Mercure he is a huge credit to the establishment and very very endearing and ultimately very professional and that’s coming from a seasoned traveller with hundreds of hotel experiences across the world.
Thanks mate I really appreciate you. Highly recommend a stay here for everyone and please enjoy the gardens they are awesome!🙂
Very quiet!!
The garden was beautiful
No access to pool
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