Mercure Ballarat Hotel & Convention Centre

Hotels
•
Mercure
8 (2038 reviews)
613 Main Road , Ballarat , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Beautiful location
Comfortable beds
Good amenities
Cons:
Dirty bathrooms
Limited breakfast choices
Aging facilities

Categories

Cleanliness
6.33
Multiple mentions of dirty bathrooms and cleaning issues.
Service
8.8
Staff were polite and friendly, though check-in experience was mixed.
Location
9.34
Beautiful lake setting and spacious grounds.
Room Quality
7.29
Rooms are clean and comfortable but showing signs of age.
Amenities
8.82
Good access to new release movies and breakfast provided.
Value for Money
7.28
Cost of breakfast and limited food choices felt overpriced.
Food and Beverage
7.83
Breakfast options were disappointing and could be improved.
Overall Experience
8.3
Overall adequate stay but with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:36

Property Description

Manicured Gardens and Ornamental Lake
Set on 3 hectares of manicured gardens with an ornamental lake, Mercure Ballarat Hotel & Convention Centre offers a picturesque retreat for guests to unwind and relax amidst nature.

Convenient Location
Located opposite the award-winning Sovereign Hill and just a short drive from Ballarat's historic center, Mercure Ballarat provides easy access to explore the city's attractions and landmarks.

Relaxation and Dining Options
With an outdoor swimming pool, fitness center, day spa, bistro, and lounge bar, guests can indulge in leisure activities and culinary delights during their stay at Mercure Ballarat Hotel & Convention Centre.

Book your stay at Mercure Ballarat Hotel & Convention Centre now to experience a perfect blend of comfort and convenience.

Important information:

Please note, there is a 1.1 % credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for AUD 25 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2038 reviews
Cleanliness: 6.33
Service: 8.8
Location: 9.34
Room Quality: 7.29
Amenities: 8.82
Value for Money: 7.28
Food and Beverage: 7.83
Overall Experience: 8.3
E
Elizabeth • extended_group • au
9
2026-07-11 • via Nuitee
S
Sarah • family_with_children • au
7
2026-07-11 • via Nuitee
P
Paula • solo_traveller • au
10
2026-07-11 • via Nuitee
D
Daniel • solo_traveller • au
10
2026-07-11 • via Nuitee
R
Rebecca • family_with_children • au
8
2026-07-11 • via Nuitee
R
Rod • couple • au
10
2026-07-11 • via Nuitee
G
Grant • family_with_children • au
10
Great location
Pros:

Clean

Cons:

Nil

2026-07-08 • via Nuitee
K
Knight • solo_traveller • au
10
Pros:

Stayed to visit Sovereign Hill. Perfect location, beautiful grounds and friendly staff. Would definitely stay again.

2026-07-07 • via Nuitee
K
Kay • couple • au
10
Comfortable and quiet
Pros:

Close to sovereign hill

2026-07-07 • via Nuitee
G
Gabrielle • couple • au
10
2026-07-07 • via Nuitee
J
James • couple • au
7
It was ok breakfast staff not prepared for residents
Pros:

First day poor second day ok

Cons:

Not enough food

2026-07-06 • via Nuitee
H
Heather • family_with_children • au
1
Cons:

They cannot manage bookings on busy weekends. Had to move rooms twice (making us check out and re-check in when we had a 3 night stay) and they then blamed us for using booking.com.

2026-07-05 • via Nuitee
T
Tracy • couple • au
9
Close to Sovereign Hill
Pros:

Staff were friendly, room was clean and tidy

2026-07-05 • via Nuitee
R
Rosemarie • couple • au
10
A fabulous couple of days away!
Pros:

Amazing location, beautiful property, scrumptious breakfast, lovely room.

Cons:

Television/streaming reception was extremely poor, unable to watch anything but "in-house" movies and even they kept resetting. We advised staff so hopefully it was just a one off in our room and has been resolved.

2026-07-05 • via Nuitee
I
Isabelle • family_with_children • au
7
Lovely weekend away and close to Sovereign Hill for the Winter Wonderlights
Pros:

Dinner at the restaurant was lovely and the staff were very accommodating

Cons:

Rooms a little dated, however they were comfy and met expectations

2026-07-05 • via Nuitee
G
Greg • couple • au
6
It was OK, nothing spectacular, overpriced for what amenities we got
Pros:

King bed, great R/C air conditioner (although it is not central to the room)

Cons:

Decor was ageing and there are cracks in gyproc ceilings and walls. Over bath shower is difficult as we are not young, slippery floor in bathroom, chairs are very old, the cabinets in main room and bathroom are very old and not very well fitting

2026-07-05 • via Nuitee
I
IAN • family_with_children • au
3
it seems big corporate accommodation staff dont care
Pros:

The location

Cons:

we booked 4 rooms for 8 people, my partner booked 2 and i booked 2. same rooms however I paid $340 more for 2 nights because I wasnt a member of the group, we both stood together when paying, they upgraded our room to a disabled room which was very average as i am 6ft tall and everyting was at a wheelchair height. the term "i dont know" was used frequently when talking to the staff, will look elsewhere next time. Also room amenities were non existent not even a teaspoon and how about a simple microwave oven for heating coffee or milk

2026-07-04 • via Nuitee
B
Belinda • solo_traveller • au
9
2026-07-04 • via Nuitee
K
Kimera • solo_traveller • au
10
This place is cozy
Pros:

The girl Emmy had good customer care

Cons:

Breakfast chef should get fired.

2026-07-01 • via Nuitee
M
Musoke • solo_traveller • au
5
Pros:

The view

Cons:

Staff are not very helpful

2026-07-01 • via Nuitee