SureStay by Best Western Mesa Downtown Area

Hotels
SureStay Hotel by Best Western
7 (466 reviews)
1750 E Main St , Mesa , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Cleanliness was acceptable
Amenities were satisfactory
Cons:
Severe cleanliness issues
Safety concerns in the area

Categories

Cleanliness
2.21
Horrific cleanliness issues including cockroaches and used condoms in the room.
Service
8.18
Standard service quality for this hotel tier; however, a refund request was made.
Location
7.22
The area described as a little depressed; safety concerns expressed.
Room Quality
5.17
Moderate room quality, concerns about cleanliness overshadowing room comfort.
Amenities
8.7
Overall amenities were satisfactory despite cleanliness issues.
Value for Money
8.66
Perceived value is acceptable, standard for the price range.
Food and Beverage
8.71
Not mentioned in reviews; deemed standard quality for this hotel tier.
Overall Experience
7.18
Mixed experience due to severe cleanliness issues, overall rating remains balanced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-27 14:08

Property Description

Outdoor Pool and Free WiFi
Enjoy a refreshing swim in the outdoor pool at Quality Inn & Suites by Choice Hotels in Mesa, Arizona. Stay connected with complimentary WiFi in all guest rooms.

Comfortable Accommodations
Relax in rooms equipped with cable TV featuring the HBO channel, coffee facilities, microwave, and refrigerator. Feel at home during your stay.

Convenient Location
Located just 20 minutes from Sky Harbor International Airport, our hotel is near HoHoKam Park and Mesa Arts Center. Explore the area easily with the Gilbert Rd/Main Street light rail station nearby.

Book your stay at Quality Inn & Suites by Choice Hotels for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The pet friendly policy applies solely to dogs. Other pet types are not permitted. There is a fee of USD 25 per pet per night. Two dogs are allowed per room and there is a maximum weight limit of 22.6 kilograms. A pet deposit of USD 30 is required, and pet-friendly rooms must be requested by contacting the property at the number provided on the booking confirmation.

the property does not allow cats.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 466 reviews
Cleanliness: 2.21
Service: 8.18
Location: 7.22
Room Quality: 5.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 7.18
M
mintstate21958 Business Las Vegas, Nevada
6
N/A
Pros:

That place need's a remodeling...in that building,....it's been like that for yrs !!!!

2026-03-28 via Tripadvisor
V
Viking94708 Solo travel South Pole
4
Surestay are hotels which failed minimum standards by lower quality chains
Pros:

I am a frequest Best Western traveler, and although I have stayed at some decent Surestay properties, most are simply unacceptable. The neighborhood and the clientele who stay here would make for a good reality show.

2026-02-28 via Tripadvisor
R
rhitman32 Couples Prescott, Arizona
8
This place is now part of the Best Western brand
Pros:

We had an activity in downtown Mesa, so this was a very reasonably priced option. In the past, when we made the reservation, it was listed as a Quality Inn, and that has changed. The reception clerk was professional, friendly and quick. Our room was clean, the HVAC worked, the hot water was hot, and the beds were comfortable. The venue is an older one but again it was clean and we would return. We cannot comment on the provided breakfast because brunch was our scheduled activity with family.

2025-11-25 via Tripadvisor
R
Ramos family_with_children us
1
Hated it!
Pros:

Nothing

Cons:

It had cockroaches in our room and used condoms under the bed. Horrific stay.

2025-10-13 via Nuitee
H
Homero family_with_children us
10
It was great
Pros:

It was really clean

Cons:

The pool could be a little more cleaner

2025-10-12 via Nuitee
L
Leslie family_with_children us
1
2025-10-06 via Nuitee
couple us
10
2025-09-29 via Nuitee
D
Dylan
2
Pros:

Never checked in was booked for later check in than needed, need a refund.

2025-09-22 via Nuitee
R
Ron Vestal extended_group us
4
It was ok
Pros:

It was a little of a depressed area.

2025-09-14 via Nuitee
V
Valenzuela family_with_children us
3
Pros:

La cama

Cons:

La recepcionista y que había mucho bago afuera en la noche no se sentía seguro

2025-08-29 via Nuitee
M
Meng
8
Pros:

Parking space
Clean room
Safety

2025-08-25 via Nuitee
V
Verified traveler family
10
Pros:

Good place

2025-08-24 via Nuitee
D
Dwight partner
10
Pros:

The room where nice and clean the AC Was Awesome It Was Just The Water pressure Was Low In The Shower

2025-08-24 via Nuitee
S
Stephanie extended_group us
8
Thank you!
Pros:

Ok, floors filthy when we got here, outside concrete along the building needs robe mopped daily.

Cons:

See above, put wrong answer to wrong question.

2025-08-16 via Nuitee
S
Stephanie extended_group us
8
Thank you!
Pros:

Ok

Cons:

Floors filthy when we got here, concrete along building is filthy and needs a good mopping.

2025-08-16 via Nuitee
J
Joe family_with_children us
8
2025-08-15 via Nuitee
H
hsiu family
8
Pros:

Friendly staff, good breakfast

2025-08-11 via Nuitee
L
Logan
2
Pros:

while the location wasn't terrible, the hotel room was. all the furniture was damaged in some way shape or form, from major scratches and scrapes to shredded chairs, shredded curtains, and damaged doors. the door locking bar had obviously been forced a number of times, almost everything was painted over, and the room smelled of cigarettes. the shower curtain bar was barely able to hold a shower curtain, the shower and tub were painted over, there was what appeared to be mold in almost every corner of the room, the floors were dirty enough to stain socks, the lightswitches were dirty enough to be able to scrape it all off with razor blades, and tiles in the bathroom floor weren't even grouted.

2025-08-10 via Nuitee
family_with_children us
6
It was comfortable, it was short.
Pros:

It was a place to stay.

Cons:

The attitude of a rep whom I talked to after the stay about the authorization required for the stay.

2025-08-04 via Nuitee
E
E155FYjimmyl Solo travel
10
Lost in Mesa
Pros:

The check in was smooth and efficient, the room was clean, the bed comfy and it was in a convenient area for convenience. The maintenance man had taken good care of the lawn, trees and the pool. I would definitely stay here again if I end up back in the area.

2025-08-01 via Tripadvisor