Baymont by Wyndham Johnson City

Hotels
•
Baymont Inn & Suites
6.3 (950 reviews)
2606 North Roan Street , Johnson City , US
+1 423-282-4011

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions: John, Connie, Rayma)
Convenient location (close to VA hospital, good for local stays)
Comfortable beds and generally clean common areas in some stays
Basic breakfast available
Cons:
Frequent cleanliness problems: stained sheets, dirty carpets, bad smells
Room maintenance issues: cracked caulking, slippery tile, outdated/worn rooms
Amenity failures: internet, TV and phone not working in some rooms; no elevator to some buildings
Parking limitations and billing/checkout disputes (extra charges, refund shortfalls)
Breakfast sometimes below expected standards (missing items, poor presentation)

Categories

Cleanliness
4.8
Multiple reviews report dirty carpets, stained sheets, a filthy entrance rug and bad smells; guests frequently noted cleanliness issues and poor housekeeping impressions.
Service
7.5
Staff repeatedly praised (John, Connie, Rayma) as friendly and helpful, though there were isolated service failures (internet not fixed, TV/phone issues, and a checkout dispute over towels).
Location
8.5
Location is cited positively several times (convenient to VA hospital, suitable for guests), though parking can be limited at night.
Room Quality
5
Rooms described as outdated and worn with issues such as cracked/poor caulking, slippery bathroom tile, malfunctioning TVs/phones, and occasional vagrant in stairwell; some rooms reported comfortable beds.
Amenities
6
Basic amenities provided (breakfast area, accessible parking) but internet/TV failures, no elevator to some buildings, limited parking and inconsistent upkeep reduce reliability.
Value for Money
6.2
Several guests called it a basic, decent-priced option and would return for convenience, but billing/refund issues and cleanliness concerns lower perceived value.
Food and Beverage
5.6
Breakfast is basic and occasionally fresh, but multiple complaints about limited offerings, missing items, poor presentation (melted lids) and not meeting brand standards.
Overall Experience
6.8
Mixed overall: excellent, helpful staff and a convenient location balanced against cleanliness problems, room maintenance issues and service or billing incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location
Located just a short 10-minute drive from East Tennessee State University, Baymont Inn & Suites - Johnson City offers a prime location for visitors to the area.

Amenities Galore
This hotel boasts an outdoor pool, fitness centre, and complimentary property-wide WiFi for guests to enjoy. Start your day right with a daily continental breakfast featuring a selection of cereals, pastries, tea, and coffee.

Business-Friendly
For those traveling for work, the hotel provides a work desk in every room, along with cable TV and coffee-making facilities. Need to host a meeting? Take advantage of the business centre and meeting facilities available.

Ready to experience comfort and convenience at Baymont Inn & Suites - Johnson City? Book your stay now and make the most of your visit!

Important information:

If paying with cash, an additional USD 50 deposit will be charged for incidentals.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Location

Guest Reviews

6.3
Based on 950 reviews
Cleanliness: 4.8
Service: 7.5
Location: 8.5
Room Quality: 5
Amenities: 6
Value for Money: 6.2
Food and Beverage: 5.6
Overall Experience: 6.8
A
abigale • couple • us
10
2026-11-05 • via Nuitee
D
Donna • couple • us
8
It was okay but not sure I would stay there again.
Pros:

The breakfast was decent and offered a variety of food.

Cons:

We were there for 6 days before they changed our sheets and I had to ask them to do it then. Never came in and cleaned the room. Just gave us clean towels.

2026-11-04 • via Nuitee
D
Danielle • couple • us
10
Pros:

Nice and on main strip of shopping and restaurants

Cons:

Nothing

2026-11-04 • via Nuitee
C
Claire • solo_traveller • us
3
Cancellation dispute handled poorly
Pros:

I called facility 48 hrs in advance to cancel reservation. The clerk who answered said I had to cancel through 3rd party or I'd be charged. I called Booking com, cancelled and had my confirmation email from you.
At 1am on the night of that reservation I received a call from the night clerk asking when I would arrive for the 3 night stay. I explained that I cancelled through you. She went into a prolonged explanation of the fact that she can't cancel without email confirming it from you. I offered to send my email but she refused stating that it had to come from her manager whose office was locked. She didn't seem to understand that she could have called the manager to confirm instead of waking me up when she wouldn't accept my email anyway. I called your Customer Care who sent an additional email that night. Again it went to the locked office of the sleeping manager. I finally hung up after 2am. In the morning I called to speak with manager who was very abrupt. No apology. "I'll take care it it" and hung up.

Cons:

I've been traveling for work and pleasure for 50 years. This is the first time I've had this cancellation experience. The night clerk literally spent 20 minutes going around about all the things she could not do because of my failure to show up. A quick and simple apology for waking me and promise to speak with her manager would have been the first best choice. The second would have been to accept my email confirmation.
The last option to keep me on the phone for an hour in the middle of the night was a poor choice...in my opinion.

2026-11-02 • via Nuitee
T
Tina • solo_traveller • us
7
2026-11-02 • via Nuitee
M
McKayla • couple • us
5
2026-11-01 • via Nuitee
C
Christina • couple • us
10
2026-11-01 • via Nuitee
C
Car • couple • us
8
All in Qll
Pros:

Was not very tasty, not much of a selection all

2026-10-31 • via Nuitee
E
Elliott • solo_traveller • us
6
2026-10-27 • via Nuitee
R
Robert • couple • us
10
Very nice experience. John, the front desk attendant was especially kind and helpful.
Pros:

Nice clean room. Accessible parking.

Cons:

The upstairs room was difficult for me to access.

2026-10-26 • via Nuitee
J
Judith • family_with_children • us
6
It was disappointing.
Pros:

Location was fine. Floor was clean in open areas. Poor lighting in comparison to other Wyndhams.

Cons:

The entrance rug to the motel was filthy in spite of staff efforts to clean it. Gave a very bad first impression. Breakfast not up to standards in other Wyndhams. Serving dish lids were previously melted and did not fit. Poor impression. Food served was ok. First morning, no meat. Empty area on steam container.

2026-10-26 • via Nuitee
S
Shumate • solo_traveller • us
9
2026-10-21 • via Nuitee
S
Stephanie • couple • us
1
2026-10-20 • via Nuitee
J
Janette • family_with_children • us
5
I will stay again for the staff, convenience to V.A.hospital and comfy beds.basic and clean ok
Pros:

The staff is amazing. They are very friendly, caring and helpful. The breakfast was good. It is not elaborate, but enough to get the day started with basic offerings. Food was freshly made. The kitchen and seating area was clean. The beds and pillows are very comfortable. The rooms are clean. Connie is a very hard worker and will help when you need anything

Cons:

The property is older and seems like some renovations are been attempted, but not fully or professionally done. The lobby is professionally updated and very nice, but guests do not spend time there. The work in the rooms is sporadic and messy. Carpet in room and bathroom tile looks newer. Bathroom tile is very slippery when wet. Had towels covering floor to prevent slips and falls. The caulking in shower is badly done. It is cracked and pulled away. Water is most definitely flowing behind wall and tile which will lead to mold. Caulking behind toilet is at least an inch wide and still not sealing gaps.

2026-10-20 • via Nuitee
J
Jill • couple • us
1
Dirty, bad smelling rooms
Pros:

Location

Cons:

It was dirty, so much so that walking on the carpet turned the bottom of my socks black. The room had a very bad smell to begin with, but then someone staying near to us apparently smoked weed in their room and the smell permeated our room.

2026-10-19 • via Nuitee
D
Dettloff • couple • us
4
Cons:

Sheets were stained and gross looking amd the remote didn't work and the tv was stuck on Spanish I ain't racist but I dont speak fluent

2026-10-19 • via Nuitee
T
Thomas • couple • us
2
Pros:

The receptionist was in training and was nice. The air conditioning actually worked! Didnt see any bugs.

Cons:

The room was in a separate building from check-in, requiring multiple flights of stairs to access. There was no indication that there would not be an elevator. Difficult for someone with mobility issues. The internet didnt work, the room phone didnt work to call front desk about internet. Staff was unable to reset modem or get internet working. TV did not turn on. There was a vagrant in the Stairwell. Room was very outdated and worn.

2026-10-19 • via Nuitee
W
William O'Donnell • solo_traveller • us
10
2026-10-16 • via Nuitee
W
William O'Donnell • solo_traveller • us
10
2026-10-16 • via Nuitee
L
Linda • couple • us
5
Pros:

I liked the staff. Rayma was so pleasant to talk too! Very helpful

Cons:

The bed sheets had spots on them. Not very clean.

2026-10-15 • via Nuitee