Residence Inn by Marriott Cleveland Downtown

Hotels
Residence Inn
8.1 (554 reviews)
527 Prospect Avenue East , Cleveland , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Room maintenance issues
High parking costs
No room service

Categories

Cleanliness
7.98
Generally clean and beautiful, but some issues with room cleanliness and maintenance were noted.
Service
8.45
Staff were friendly and helpful, particularly the security staff.
Location
8.99
Perfect location for accessing attractions and events.
Room Quality
7.44
Room quality varied; several guests reported issues with appliances and overall disappointment in room setup.
Amenities
8.47
Kitchenette and good breakfast options available, enhancing the stay.
Value for Money
7.43
Mixed reviews on pricing; some found it high for the quality and services provided.
Food and Beverage
7.98
Breakfast offerings were generally good, though there were mentions of food temperature issues.
Overall Experience
8.05
Overall stay was satisfactory, with some major highlights and minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:12

Property Description

Central Location in Downtown Cleveland
Situated in the heart of downtown Cleveland, the Residence Inn is just a short stroll away from the vibrant Rocket Mortgage Arena.

Comfortable Suites with Full Kitchens
Each suite at the hotel is thoughtfully designed, boasting a spacious layout with a work desk, seating area, and a fully equipped kitchen including a refrigerator, stove, and dishwasher.

Convenient Amenities and Attractions
Guests can enjoy a complimentary buffet breakfast, access to a gym and business center, as well as nearby attractions like Cleveland State University, the Convention Center, and the iconic Rock and Roll Hall of Fame and Museum.

Book your stay at Residence Inn Cleveland now for a memorable experience in the heart of the city!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 39 per day.

Location

Guest Reviews

8.1
Based on 554 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.99
Room Quality: 7.44
Amenities: 8.47
Value for Money: 7.43
Food and Beverage: 7.98
Overall Experience: 8.05
M
Miriam family_with_children mx
10
Pros:

La ubicación y la habitación

Cons:

El horario del desayuno.
Lo quitan muy temprano para quienes estamos de descanso

2026-03-08 via Nuitee
S
Savannah couple us
10
Pros:

it was SO close to rocket arena!

Cons:

parking )-: i wish they would give a discount if you don’t take your vehicle out the whole stay

2026-03-03 via Nuitee
S
Sharon couple us
10
2026-03-03 via Nuitee
S
Sharon couple us
10
2026-03-03 via Nuitee
L
Larry couple us
10
2026-03-03 via Nuitee
J
Jason family_with_children us
9
2026-03-03 via Nuitee
L
Lori J Smith couple us
9
Pros:

The hotel was really nice, lots of cool old woodwork, staind glass, breakfast was good. Rooms were great! We had a room with a fireplace we loved it. We really loved that everything we were doing was in walking distance.

Cons:

There was loud bass music that started early in the morning fr somewhere close outside. The carpet was damaged in our room. Valet parking was alittle expensive. We stayed one night and had two pay for two nights of parking.

2026-03-02 via Nuitee
D
Dashawna couple us
5
Overall I would stay again just in a different room.
Pros:

The location was great. For where we had our date night at was very convenient to get to.

Cons:

The room wasn't what I expected. There was things that was broken and the walk to the room was a bit far.

2026-03-02 via Nuitee
J
Judy couple us
6
Housekeeping should clean better
Pros:

The price was okay, and the location was good. The hotel was okay except for a couple of things.

Cons:

The cleanliness of the room: the tub was dirty, and the washcloths had stains on one of them. Not to mention, there was hair on one of the washcloths. The rim around the toilet was dirty. There was a brown spot on the wall inside the bathroom. There was a brown spot on the curtain. I don't know what the black and brown stains on my pillowcase are.

2026-03-02 via Nuitee
M
Monteresa solo_traveller us
8
Overall stay was good great location for events especially if your going to the Arena
Pros:

Breakfast was just okay

Cons:

Breakfast could've been better more options and was broken down early to me it seem like nine something

2026-02-27 via Nuitee
D
Dawn couple us
1
Disappointed in my stay was inconvenienced due to no water 🥶
Pros:

Came to location for a concert at the arena .. close walking distance

Cons:

Checked in Saturday 2/21/26-2/23/26
Got to room after check in and water was cold and barley working , Sunday no hot water all day until after 5pm 🤬

2026-02-26 via Nuitee
A
Aaron family_with_children us
8
Pros:

Huge room

Cons:

Our room was across from elevator. Lots of hooting and hollering all night. Not hotel fault, inconsiderate guests.

2026-02-26 via Nuitee
K
Kip solo_traveller us
6
It was OK, but had to eat a small frozen pizza from the gift shop for dinner and breakfast.
Cons:

No room service

2026-02-25 via Nuitee
C
Christopher couple us
8
Pros:

Location

Cons:

Check in was 4:00 didn't get my room till 5:40.Staff was great but being room wasn't ready it turned the whole evening into a rush, almost missed our concert.

2026-02-23 via Nuitee
J
Jennifer family_with_children us
10
2026-02-14 via Nuitee
L
Lora family_with_children us
10
Pros:

Great location, big rooms. Full kitchen

Cons:

Nothing

2026-02-11 via Nuitee
R
Rudy couple us
8
Pros:

Was right there restaurants and venues

Cons:

This bathroom was in need of a fix over

2026-02-11 via Nuitee
L
Lenore couple us
9
Beautiful and cozy and would definitely stay there again.
Pros:

Most of the hotel was updated and very beautiful. It was across the street from the rocket arena which is where our destination was for the evening. Staff was friendly. Free continental breakfast was also provided. Breakfast is the basic, powedered scrambled eggs, home fries, sausage, cereal, waffles etc. The room needs a bit of a freshening up, new carpeting and updated shower, but the fireplace in the suite was a great touch. There was a kitchenette with a full size refrigerator and a table and chairs. It was perfect for myself, my husband and our 17 month old, he had plenty of room to run around.

Cons:

At check in, the staff offered to "upgrade" us to a single room. We had a suite with fireplace booked. Failing to see how this would have been an upgrade as it was a single, standard room, for the same price as the suite with fireplace. Lol...no thanks! Also, the only parking is $50 valet parking, unless you can find parking in a garage or street. With a 17 month old, we did the convenience of valet.

2026-01-30 via Nuitee
K
keiyha couple us
10
2026-01-30 via Nuitee
J
Joshua Darden family_with_children us
10
2026-01-30 via Nuitee