Residence Inn by Marriott Cleveland Downtown

Hotels
Residence Inn
8.1 (649 reviews)
527 Prospect Avenue East , Cleveland , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Room maintenance issues
High parking costs
No room service

Categories

Cleanliness
7.98
Generally clean and beautiful, but some issues with room cleanliness and maintenance were noted.
Service
8.45
Staff were friendly and helpful, particularly the security staff.
Location
8.99
Perfect location for accessing attractions and events.
Room Quality
7.44
Room quality varied; several guests reported issues with appliances and overall disappointment in room setup.
Amenities
8.47
Kitchenette and good breakfast options available, enhancing the stay.
Value for Money
7.43
Mixed reviews on pricing; some found it high for the quality and services provided.
Food and Beverage
7.98
Breakfast offerings were generally good, though there were mentions of food temperature issues.
Overall Experience
8.05
Overall stay was satisfactory, with some major highlights and minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:12

Property Description

Central Location in Downtown Cleveland
Situated in the heart of downtown Cleveland, the Residence Inn is just a short stroll away from the vibrant Rocket Mortgage Arena.

Comfortable Suites with Full Kitchens
Each suite at the hotel is thoughtfully designed, boasting a spacious layout with a work desk, seating area, and a fully equipped kitchen including a refrigerator, stove, and dishwasher.

Convenient Amenities and Attractions
Guests can enjoy a complimentary buffet breakfast, access to a gym and business center, as well as nearby attractions like Cleveland State University, the Convention Center, and the iconic Rock and Roll Hall of Fame and Museum.

Book your stay at Residence Inn Cleveland now for a memorable experience in the heart of the city!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 39 per day.

Location

Guest Reviews

8.1
Based on 649 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.99
Room Quality: 7.44
Amenities: 8.47
Value for Money: 7.43
Food and Beverage: 7.98
Overall Experience: 8.05
J
Jamie couple ca
8
2026-07-25 via Nuitee
P
Philip couple us
10
2026-07-22 via Nuitee
L
Linda solo_traveller us
10
Pros:

This Hotel is in the ideal location. Close to Progressive Field, Restaurants, and Bars. All within a block or two.

Cons:

Little Pricey .Don't get me wrong, we liked our room, but not everyone can afford those prices.

2026-07-20 via Nuitee
R
robert couple us
8
Pros:

203 long walk but nicely decorated. no view big room valet were prompt and courtoue'as was all staff wew met. enjoyed breakfast. will stay again when attending an event dowtown

2026-07-20 via Nuitee
G
Greg solo_traveller us
7
2026-07-18 via Nuitee
K
Kel solo_traveller us
9
2026-07-12 via Nuitee
C
Chadd couple us
9
2026-07-10 via Nuitee
C
Carlos couple us
10
IT WAS GREAT.
Pros:

i LOVE THE ROOM , AND THE WALK TO THE ROOM WITH THE SHOPS BELOW.

2026-07-10 via Nuitee
L
Laras couple us
9
2026-07-10 via Nuitee
T
Thomas couple us
9
Pros:

Close to attractions.

Cons:

The fact that the other booking was the only reason we stayed here. The other place was closed for renovations. We had to book another hotel.

2026-07-09 via Nuitee
L
Lori couple us
9
2026-06-30 via Nuitee
L
Lorraine family_with_children us
10
Short stay for a concert but would gladly stay again.
Pros:

Front desk staff were terrific, very friendly and helpful! Walking distance to everything!

Cons:

We liked everything..

2026-06-29 via Nuitee
M
Michelle solo_traveller us
10
Pros:

Very close to bars, restaurants, and entertainment.

Cons:

Parking was not explained very well. We ended up Parking at the casino.

2026-06-28 via Nuitee
D
davideP5413UN Family
10
Great valet and hotel
Pros:

Easy check in and great valet experience

2026-06-27 via Tripadvisor
M
Melanie solo_traveller us
8
Nice downtown hotel
Pros:

Comfy beds, hot shower with good water pressure and good breakfast. Friendly staff.

2026-06-27 via Nuitee
G
GrandTour33983254400 Business
10
Thank you Marriott Cleveland Downtown!
Pros:

Great experience staying at this residence Inn. I stayed for 5 weeks and Bennie the valet was a joy to be greeted by daily. His charming personality and jovial spirit is infectious. Charlene and Asia were phenomenal. I appreciate being greeted and just a casual hello when seen helps ease the loneliness of missing home. Thank you for such great service! Definitely will stay here again

2026-06-25 via Tripadvisor
C
camillek756 Friends getaway
4
Disappointed
Pros:

I was told when I called that our rooms would be next to each other. When I checked in I was told they couldn’t accommodate because of type of suites we had. I was offered same rooms but on different floors. That was not going to work. Had no choice but to downgrade one of the rooms. We were placed in the Euclid tower at the very end. With 10 adults we had a lot to carry. It was very tedious to use the luggage rack and to grag it for half a mile and 2 elevators just to get to our room, not to mention we had stairs before our hallway that went to our room so we had to carry everything of the cart up the stairs to the room. It was an awful experience. Having to walk that distance every time we wanted to leave was insane. We were told our 2nd room was ready and they would be bring the keys to us in 5 min. Well, 45 min later and no keys. Called front desk and said they weren’t bringing them. Ended up having to talk to someone else and they eventually brought them. This was way past checking time. Breakfast was good minus the lady who was in charge of maintaining it. She was very rude. She kept making remarks about how people act when it came to making a mess, getting food, or eating too much. When I got bacon she stared at me and then shook her head. She put items away prior to 10:00. Several times were not restocked after 9:00. When you have a large group, this was a shame.

2026-06-25 via Tripadvisor
A
Amber family_with_children us
8
2026-06-23 via Nuitee
C
charlottemC9728XD Business
10
Uriah is the best valet there is
Pros:

Currently on tour with the show playing at the theater and we stayed here for 3 weeks! This. was one of my favorite hotels and experiences thus far. Uriah the valet made it especially memorable. She is very professional, had great energy and was a true delight! 10/10

2026-06-21 via Tripadvisor
1
188lennieh Family Lake Mary, Florida
8
Close to Rock and Roll Hall of Fame
Pros:

Well maintained property with an incredible staff that satisfied every request quickly. The free breakfast had lots of options and something for everyone. Incredible coffee additions also. We rented a king studio with a sleeper sofa for our adult daughter. It's about a 15 minute walk to the Rock and Roll Hall of Fame. We would definitely stay again. The only drawback is the valet parking for $50 per night.

2026-06-19 via Tripadvisor