Residence Inn by Marriott Grand Rapids West

Hotels
•
Residence Inn
8.4 (271 reviews)
3451 Rivertown Point Court Southwest , Grand Rapids , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast
Convenient location
Cons:
Bug issues
Old room conditions
Pricey for amenities

Categories

Cleanliness
8.11
Mixed sentiments; some rooms noted as clean, but also mentions of bugs.
Service
9.08
Staff received high praise for friendliness and helpfulness.
Location
8.62
Many reviews highlight the very convenient location.
Room Quality
7.57
Rooms show age and some issues were reported but generally comfortable.
Amenities
8.6
Amenities like breakfast and pool were positively mentioned.
Value for Money
7.56
Considered pricey for the quality of some amenities.
Food and Beverage
9.11
Breakfast was highly rated, especially for variety and quality.
Overall Experience
8.58
Overall a positive experience with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:17

Property Description

Luxurious Self-Catering Suites
Indulge in the comfort and convenience of our self-catering suites equipped with free Wi-Fi and a fully stocked kitchen, perfect for an extended stay.

Top-Notch Amenities
Enjoy our 24-hour gym, outdoor pool with a relaxing hot tub, and nearby golf course for leisure and recreation during your stay.

Convenient Location
Situated just a short drive from Central Grand Rapids and Grand Valley State University, with the Rivertown Crossings Mall and local eateries at your doorstep.

Book now for an unforgettable stay at the Residence Inn by Marriott Grand Rapids West hotel and experience the perfect blend of luxury and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 271 reviews
Cleanliness: 8.11
Service: 9.08
Location: 8.62
Room Quality: 7.57
Amenities: 8.6
Value for Money: 7.56
Food and Beverage: 9.11
Overall Experience: 8.58
S
Sven • solo_traveller • br
10
2026-07-23 • via Nuitee
R
Robin • couple • us
5
Nice
Pros:

The room was very nice. Lov3d the kitchen had everything you need. The poop was excellent.

Cons:

The AC unit ran non stop in the bedroom. I couldn't sleep.

2026-07-21 • via Nuitee
S
Samantha • solo_traveller • us
10
2026-07-21 • via Nuitee
C
Conni • couple • us
8
Pros:

The comfort of feeling home while away

Cons:

I still haven't gotten my deposit back and I was tjere July2nd

2026-07-18 • via Nuitee
D
Dyer • solo_traveller • us
6
2026-07-15 • via Nuitee
C
Chloeh114 • Couples • Chicago, Illinois
4
Very disappointed not clean and noisy a/c
Pros:

The location is good. The maintenance of the hotel is questionable , the carpet and floors in the room were dirty , there was only one cup in the cabinet . The counter top was dirty … we were very disappointed in hotel , you can be an older place but upkeep needs to be there . The a/c in the room sounded like a plane taking off .. which was not good for sleeping. We called down and they claimed there were no rooms available. Over all very disappointing with this hotel. We stay are Marriott’s all the time and have platinum status .
The one positive was breakfast the eggs were good and almost everything was wrapped or in a package so freshest was there .

2026-06-19 • via Tripadvisor
A
Alexia • family_with_children • us
1
Horrible
Pros:

N/A

Cons:

The hotel cancelled my room without notice. I received no communication until I showed up to check in. There was bugs in the rooms and the pool was so nasty that all of my family ended up getting sick.

2026-06-18 • via Nuitee
M
Meemie • couple • us
9
2026-06-18 • via Nuitee
S
Sharon • solo_traveller • us
10
2026-06-12 • via Nuitee
J
Jonathan • couple • us
8
Great place to stay if you don’t mind the smell of weed.
Pros:

Location was close to a lot. Staff was very friendly and accommodating. Room was clean.

Cons:

I know we were in Michigan but the smell of weed 24/7 was a little irritating.

2026-06-08 • via Nuitee
A
Asante • solo_traveller • gh
5
Pros:

Good location

Cons:

Old facility, poor cleaning of common areas, like guests washroom downstairs, lifts etc

2026-06-08 • via Nuitee
M
Michael • family_with_children • us
5
The hotel met our needs, but there was nothing particularly special about it.
Pros:

The room was adequately sized, and the breakfast was enjoyable.

Cons:

The room was not serviced during our stay, and it felt cramped because it contained too much furniture.

2026-05-31 • via Nuitee
J
Justice • solo_traveller • us
4
2026-05-15 • via Nuitee
S
Sven • family_with_children • br
10
2026-05-14 • via Nuitee
P
Phillip • solo_traveller • us
7
Pros:

Good breakfast-helpful staff

Cons:

Thirtd time Ive stayed with you. Toilets back up each and every time. You severly need to upgrade your plumbing system

2026-05-05 • via Nuitee
L
Lisa Ziomkowski • solo_traveller • us
7
Pros:

We could have our digs with us

Cons:

Trash wasn't cleaned from the room, carpet looked like waves and needed to be replaced.

2026-05-01 • via Nuitee
N
Nunes • extended_group • br
7
2026-04-26 • via Nuitee
V
Vanessa • solo_traveller • us
9
2026-04-23 • via Nuitee
P
Partida • family_with_children • us
6
Pros:

Anthony the manager was great

Cons:

The cook was very rude insulted us hustle watched making sure we would not take then 1 drink
Started screaming at us and say bad words he then fill a bag of food and five it to some that would come no wonder he didn't want Noone take food

2026-03-28 • via Nuitee
T
Tracey • solo_traveller • us
9
Pros:

The location was perfect for our plans.

Cons:

Nothing

2026-03-27 • via Nuitee