Residence Inn by Marriott Memphis Germantown

Hotels
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Residence Inn
7.7 (187 reviews)
9314 Poplar Pike , Memphis , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Exceptional staff
Cons:
Cleanliness issues
Dated facilities

Categories

Cleanliness
5.53
Several reviews mentioned issues such as dirt in hallways and mold in the room, indicating a lack of cleanliness.
Service
9.5
Multiple reviews highlighted the exceptional service from the staff, indicating a high level of assistance and professionalism.
Location
9.04
The hotel is located in a desirable area, which was frequently noted as a positive aspect of the experience.
Room Quality
5.99
Reviews pointed out dated rooms and issues such as a strong smell and visible damage, reflecting poor room quality.
Amenities
7.52
General comments on amenities were mixed, with some essential services mentioned but lacking in overall appeal.
Value for Money
7.48
The mixed perceptions of quality versus price point suggest a neutral stance on value for money.
Food and Beverage
8.53
Breakfast quality was noted positively, although there were no substantial comments regarding other food and beverage aspects.
Overall Experience
8
Overall experience reflects a mix of satisfaction due to service and location but disappointment in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:44

Property Description

Spacious Suites with Fully Equipped Kitchen - Experience comfort and convenience in our suites featuring a dining area, seating area, microwave, and dishwasher.

Relaxation and Recreation - Unwind in front of the flat-screen TV, stay connected with free Wi-Fi, work out in the gym, take a dip in the outdoor pool, or soothe your muscles in the hot tub.

Complimentary Amenities and Nearby Attractions - Enjoy a delicious breakfast buffet, attend our weeknight reception, and explore nearby attractions like Graceland and the Memphis Zoo.

Book your stay at Residence Inn Memphis Germantown for a perfect blend of relaxation and entertainment!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.7
Based on 187 reviews
Cleanliness: 5.53
Service: 9.5
Location: 9.04
Room Quality: 5.99
Amenities: 7.52
Value for Money: 7.48
Food and Beverage: 8.53
Overall Experience: 8
N
Niels • solo_traveller • dk
4
God placering men meget gammel og slidt.
Pros:

Fin beliggenhed med få minutters gang til indkøb og restaurant.
God seng

Cons:

Værelset lugtede gammelt og var slidt og med et meget støjende køleskab og ac unit.
Elevator meget slidt og ramponeret.
Der var askebægre og cigaretskod overalt på terrassen, som derfor lugtede fælt af røg.

2026-05-08 • via Nuitee
L
Leigh • couple • us
5
Decent, but given a choice we would go elsewhere.
Pros:

The staff was super friendly and helpful. The breakfast was good with a tasty main choice each day but always had scrambled eggs and a protein, plus bagels and English muffins, waffle maker, etc Except for the train, the location was quiet. Convenient to shopping and restaurants and Johnson Park which has a nice walking path. They allow pets.

Cons:

Property is in disrepair. Lots of dings and scrapes on the walls. Luggage carts all wonky. Gutter falling off outside near parked cars. Water stain on the ceiling in our room plus electrical outlets that didn’t work, lightbulbs blown, questionable stains on lampshades … just generally in need of a long overdue update and some TLC.

2026-04-23 • via Nuitee
C
Christine • couple • fr
8
Très bien pour 2 nuits
Pros:

Taille de la chambre

Cons:

Nous avons été relogés dans l’hôtel à côté ! Pas de coffre comme prévu dans la chambre

2026-04-20 • via Nuitee
J
Jack • couple • us
6
Pros:

The breakfast was average, but not great.

Cons:

More options to choose from.

2026-04-18 • via Nuitee
J
Jack • couple • us
9
Pros:

Improvement needed

Cons:

Hot choices

2026-01-21 • via Nuitee
T
Timothy • couple • us
1
The facility was so substandard we decided not to stay there.
Pros:

The hotel itself is located in a very desirable area of Germantown. Which made it all the more disappointing once we saw the condition of the facility itself. This is the worst Marriott branded hotel I have ever seen.

Cons:

On arrival at the property, we could clearly see screens that were partially torn from windows. That was the first clue that this Marriott location might have some issues. On the way to our room, we saw dingy, dirty, hallways. Carpeting that was stained and filthy, and visibly damaged doors just to name a few. When the room door was opened, it reeked of a heavy smell of bleach. Upon further inspection, we observed what appeared to be black mold in the bathroom area amongst other issues. As for the room itself, though spacious, it was quite dated. To the credit of the front desk manager, she took our concerns seriously. There was no dismissive tone on her part whatsoever. She remained pleasant and professional. And offered any assistance to us that she could. In our opinion, this hotel does not live up to the standards of the Marriott brand. It needs to be immediately closed for renovation.

2026-01-20 • via Nuitee
S
Stan • couple • us
5
OK Breakfast, dangerous mold in room, needs updating overall.
Pros:

Breakfast

Cons:

Mold in room 218, smell in hallway. Toilet seat loose. Sink is slow to drain.

2026-01-19 • via Nuitee
P
Patricia • couple • us
9
Although an older property, the staff made you overlook the imperfections.
Pros:

The staff was exceptional.

Cons:

N/A

2026-01-19 • via Nuitee
L
Lucas • solo_traveller • us
7
Pros:

Accommodations

Cons:

Cosmetic appearance of facility's interior

2026-01-19 • via Nuitee
D
Dianca • extended_group • us
10
2026-01-15 • via Nuitee
J
Jeffrey • extended_group • nl
8
2025-11-28 • via Nuitee
M
michelle • couple • us
10
Pros:

This facility is at a great location in Germantown. Clean, safe hotel. Professional and friendly staff. Great water pressure, comfortable bed and room. Great breakfast.

Cons:

nothing

2025-11-25 • via Nuitee
R
Richard • family_with_children • us
8
Good sleeping, but facilities needed repair
Cons:

Things were old and falling apart

2025-10-21 • via Nuitee
P
Peggy • couple • us
6
great staff. comfortable pillows, worn out facility
Pros:

The staff was amazing on every level. Kind, helpful, engaging....everything you could hope for

Cons:

I don't know how I missed the information that the room I reserved was a single double bed. I have only ever had double beds in a room that offered 2 beds in the room.
The overall wear and tear of the facility. Its in really rough shape.Torn wall paper, broken tiles, worn out carpet....the whole place has seen better days.

2025-10-18 • via Nuitee
B
Björg • family_with_children • is
8
Cons:

Það var alltof kalt í borðsalnum

2025-10-16 • via Nuitee
P
Phyllis • friends
8
Pros:

Hall ways were dirty.

2025-09-28 • via Nuitee
V
vickie • partner
8
Pros:

The woman that checked me in was so nice.

2025-09-14 • via Nuitee
J
John
10
Pros:

Great staff

2025-08-10 • via Nuitee
D
Daniel • family_with_children • us
8
2025-08-05 • via Nuitee
A
Antonio
10
Pros:

Nice

2025-08-05 • via Nuitee