The Ritz-Carlton, New Orleans

Hotels
•
The Ritz-Carlton Company, L.L.C
9.1 (446 reviews)
921 Canal Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious food
Cons:
Housekeeping issues
Outdated rooms
Overpriced for quality

Categories

Cleanliness
8.49
Comments on dirty hallways and lack of housekeeping.
Service
9.96
General comments highlight friendly and professional staff.
Location
10
Perfect location with easy access to attractions.
Room Quality
8.95
Rooms are comfortable, but some comments indicate they feel outdated.
Amenities
8.98
Hottub and pool required maintenance based on guest feedback.
Value for Money
7.44
Comments suggest the hotel is overpriced for the quality provided.
Food and Beverage
9.49
Food was described as plentiful and delicious, with a notable entertainment experience.
Overall Experience
9.47
Guests generally enjoyed their stay but noted several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:11

Property Description

Luxurious Accommodations

Indulge in the exquisite rooms at the Ritz-Carlton New Orleans, featuring a fully-stocked minibar, designer toiletries, and plush bathrobes for the ultimate comfort during your stay.

Pampering Spa and Dining Experiences

Unwind at the 25,000-square-foot spa offering a plethora of treatments, followed by a culinary journey at M bistro serving upscale Cajun and Caribbean cuisine, and evening cocktails at The Davenport Lounge with live jazz performances.

Convenient Amenities and Nearby Attractions

Enjoy 24-hour room service, complimentary shoeshine, and laundry services, along with proximity to Bourbon Street, the Garden District, and popular attractions like the Aquarium of the Americas, making your stay at the Ritz-Carlton New Orleans truly unforgettable.

Experience luxury and relaxation at the Ritz-Carlton New Orleans - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in.

Daily resort fee of $57 USD added to room rate.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 57 per day.

Location

Guest Reviews

9.1
Based on 446 reviews
Cleanliness: 8.49
Service: 9.96
Location: 10
Room Quality: 8.95
Amenities: 8.98
Value for Money: 7.44
Food and Beverage: 9.49
Overall Experience: 9.47
F
Fabian • couple • de
6
Good but expensive for Mardi Gras.
Pros:

Location

Cons:

Staff made mistakes regarding the bill. Was over 2400$ too much… could be solved but happened a couple minutes later again with another staff member while the first one stood next to her.

2026-03-06 • via Nuitee
H
Hanburg • solo_traveller • ch
10
Excellent New Orleans Experience in the Heart of the Action
Pros:

The personnel were very accommodating, and the larger room size was appreciated as well as the modern bathrooms, and great location in the center of activity.

2026-03-05 • via Nuitee
P
Paul • couple • gb
9
2026-03-05 • via Nuitee
B
Boris • solo_traveller • sk
8
Not bad, not cheap
Pros:

Great location

Cons:

Very old building. Too expensive for the value

2026-02-25 • via Nuitee
J
John • couple • us
10
Comfortable. Convenient. Elegant.
Pros:

Best hotel I have ever stayed in.

Cons:

Nothing.

2026-02-24 • via Nuitee
J
Jade • couple • us
9
Really nice experience, I'd stay here again.
Pros:

The service was top notch, the accommodations were excellent. It felt very welcoming coming back from a day of sightseeing. Near quite a few attractions including Bourbon Street

Cons:

The quality of the food was decent but not worth the price considering the nearby restaurants.

2026-02-24 • via Nuitee
N
Nina • couple • us
10
Memorable!!
Pros:

The staff and concierge were very courteous and helpful. The small gift and the birthday cake Mr Kumar and team gave us was heart warming. The restaurant and parade suggestions by concierge team were spot on.

Cons:

More jazz and dance evenings!!

2026-02-22 • via Nuitee
D
Docteur Jean Luc • couple • fr
7
C’est son job mais pas ouf
Pros:

L’emplacement.. les parties communes sont magnifiques, la décoration pour Mardi gras

Cons:

La chambre est vieillotte et la vie sur la ville du 7 eme étage était plutôt une vue sur des toits en travaux..Dommage

2026-02-10 • via Nuitee
K
katherine • couple • us
8
2026-01-20 • via Nuitee
S
sbccc • Business
8
Just OK
Pros:

It's a Ritz - so you know it won't be bad. But it could be better.

You enter from the street and go up to the second floor for reception. I assume this is designed to address flooding. But it's a big step down from how one usually enters a Ritz.

The room was nicely appointed but small. The bathroom was the same - functional for one person but a second person would not be able to get ready at the same time. Overall the space itself was somewhere between fine and a little uncomfortable but nice enough.

It's NOLA so stepping out onto the street can be interesting. A woman might not want to walk alone after dark. The good news is that the city has fixed-rate airport taxis so you don't have to wonder. I found them cheaper than Uber each way.

Overall, I needed to be here for a specific reason but if I just needed to be in NOLA I'd probably pick somewhere else.

2026-01-19 • via Tripadvisor
A
Anita • couple • us
9
2026-01-19 • via Nuitee
J
Jennifer (Piper) • solo_traveller • us
6
2026-01-19 • via Nuitee
S
saima • solo_traveller • au
6
Cons:

Dated and very cold. Freezing cold everywhere inside.
Felt damp
In the rooms.
Funny smell.

2026-01-19 • via Nuitee
D
DANIEL • extended_group • br
10
2026-01-19 • via Nuitee
T
Tania • couple • au
10
2026-01-17 • via Nuitee
F
Francisco • couple • es
10
Pros:

Absolutamente todo. Es perfecto. De 10

Cons:

Nada

2026-01-10 • via Nuitee
G
George • family_with_children • gr
8
2026-01-02 • via Nuitee
J
jbliv • Couples • Chicago, Illinois
10
Ritz New Orleans Club Is The Only Way To Go
Pros:

Just wrapped up a two-night stay at the RC New Orleans. It was such an amazing stay from the moment we got out of the car until the bellman put us into our car to the airport.

Every staff member we encountered was gracious and offered the ultimate in Southern Hospitality.

The Club level is truly as they advertise as a hotel within the hotel. Entering though the secret blue door dispatches you into another world where the design, decor and the all day offerings delighted us at every turn.

There were many standouts in the club but I have to call out that they changed out some breakfast menu items each day which gave it variety. It is rare you find tha in a Marriott club. The working fireplaces and warm spaces made this such an enjoyable spot.

The room was newly reimagined and the huge soaking tub was a real treat. Housekeeping was impeccable — organizing our things and braiding our charging cables into perfection.

We are already planning our next stay here. What a gem!

2025-12-31 • via Tripadvisor
L
Lony • couple • fr
6
Pros:

Les parties communes magnifiques et l’emplacement parfait

Cons:

Les chambres sont dépassées et vieillottes

2025-12-31 • via Nuitee
W
Wander43333841148 • Couples
2
3-Star Ritz Carlton Hotel Experience
Pros:

Do not stay if you expect 5-star service and atmosphere.

As a Marriott Gold Elite member and a frequent guest of Ritz-Carlton properties worldwide—most recently experiencing the impeccable five-star standards of the Ritz-Carlton, Bahrain—my recent stay in New Orleans was profoundly disappointing. The experience was inconsistent with the brand’s "Gold Standard" and felt more akin to a mid-tier lifestyle hotel than a premier luxury destination.

My concerns are rooted in four specific areas:

• Pre-Arrival & Front Desk: My experience began with a Friday inquiry call regarding parking. The staff member who answered was visibly annoyed and dismissive, setting a poor tone before I even stepped foot on the property. Upon arrival, the check-in process was hampered by long lines and a lack of Elite recognition.

• Security & Atmosphere: The lobby and third-floor areas were crowded with non-guests wandering in from the French Quarter. While I understand the hotel’s location, the Ritz-Carlton should maintain an exclusive environment. Allowing "lobby hoppers" to congregate detracts from the safety and prestige of the guest experience. Access should be more strictly monitored for residents and those with legitimate business on-site.

• Substandard Dining Service: We dined at the hotel restaurant and waited 30 minutes before a server even acknowledged our table. The delay was so significant that I had to physically go to the bar to purchase our own drinks. This level of neglect is unacceptable in a fine-dining environment.

• Loss of Personal Property: I inadvertently left my portable phone charger at the table. When I inquired the following morning, the item was not in Lost and Found, and staff were indifferent to the loss. In a true five-star environment, an item left at a table should be logged and secured immediately. The fact that it vanished suggests either a lack of internal protocol or a lack of integrity regarding guest property.

The "Ladies and Gentlemen" of the Ritz-Carlton are known for anticipating guest needs, yet this stay was defined by apathy.

2025-12-28 • via Tripadvisor