The Ritz-Carlton, New Orleans

The location was excellent. Very central and all the main areas were walking distance.

L’expérience client !

Dear Ritz-Carlton New Orleans Team,

My husband and I had the pleasure of staying at your beautiful New Orleans property in June, and I wanted to take a moment to express our sincere gratitude for an absolutely exceptional experience.

From the moment we arrived, every aspect of our stay was truly five-star. What stood out most was the attention to detail. The rooms were impeccably clean, and each day we returned to find everything thoughtfully organized and refreshed. After spending our days exploring the incredible city of New Orleans, it was such a luxury to come back to a room that felt welcoming, pristine, and cared for.

The Club Lounge was another highlight of our stay. The food, beverages, and service were outstanding, but what made the experience truly memorable was the warmth of the staff. We looked forward to our daily visits, enjoyed meeting fellow guests, and genuinely appreciated the conversations and connections we made with your team members.

The bar experience was equally remarkable. From the harp music during the day to the fantastic jazz performances in the evening, the atmosphere perfectly captured the spirit of New Orleans. Most importantly, the service was extraordinary. Brittany, Byron, and Erica provided some of the best hospitality we have ever experienced. Their professionalism, kindness, and genuine desire to make guests feel welcome were evident in every interaction.

One moment, in particular, perfectly exemplifies the level of service your team delivers. One morning, I asked a hostess what time the beignet cart would be in the lobby and was told it would be available at 10:00 a.m. When we arrived at that time, we were disappointed to learn that we had actually missed it because the service had ended. Later, while enjoying what we can confidently say was the best Bloody Mary in New Orleans, we mentioned our disappointment to Brittany. Without hesitation, she arranged for a complimentary order of beignets with caramel, chocolate, and vanilla dipping sauces.

She absolutely did not have to do that. It was such a small gesture, yet it left an enormous impression on us. It wasn't about the beignets; it was about the kindness, thoughtfulness, and genuine care she showed. That interaction perfectly reflects what makes The Ritz-Carlton so special. Your team consistently goes above and beyond to create memorable experiences for your guests.

This was our third stay at your New Orleans property, and it certainly will not be our last. We have already recommended your hotel to friends and family and will continue to do so enthusiastically.

Please extend our heartfelt thanks and appreciation to Brittany, Byron, Erica, the Club Lounge team, the housekeeping staff, and everyone who contributed to making our visit so memorable. Their superior service, attention to detail, and genuine hospitality made our stay truly unforgettable.

Thank you for setting such a high standard of excellence and for reminding us what world-class hospitality looks like.

With sincere appreciation,
Mr. and Mrs. Michael Fernandez

I cannot possibly say enough good about this hotel. It's not an exaggeration to say that it truly embodies the subtle but real difference between a faceless 4-star experience and a 5-star luxury experience.

For my birthday this week, I booked 3 nights on the Maison Orleans Club Level at the hotel. It really is a hotel within a hotel, with an expansive 4-room lounge laid out like an old plantation house with exquisite decor. The food and beverage presentations, as expected with a Ritz Club Lounge, are fantastic and laid out beautifully and promptly. The entire Club Concierge staff is special, shoutouts especially to Rachelle (sp? sorry if I missed!), Janis, Sunday, and Brenda. And they truly go out of their way to make your stay special. It's record hot here in NOLA this week, and I am recovering from cancer, yet I didn't feel left out or slighted at all not getting to go out while my husband did a little exploring in the French Quarter.

Our room is great. Once again, the decor and feeling is uniquely New Orleans. If you are in need of a Club Queen/Queen, just be aware that there is no bathtub, just a large walk-in shower. But the shower is quite nice. The room is quiet, and the little touches like a Nespresso coffee maker in-room add a lot. Housekeeping is absolutely first-rate.

Hotel management is also wonderful, with good communication before your stay. With a few health limitations, I had some concerns that I had to share, and everything was very well taken care of with a lot of grace. There were even small extra touches throughout our stay that just made it clear that these folks are brimming with genuine Southern hospitality. I cannot recommend this hotel more.

I can't imagine staying anywhere else in NOLA, and I would come back for the hotel alone!

T

Terrible service at the bar! Very disappointing for a brand I used to work for and loved! I mean how can you have a rude bartender in New Orleans? On the positive, waiter was wonderful.

One of the reasons people choose The Ritz-Carlton is the expectation that, when something goes wrong, the staff will handle it with professionalism and urgency. Unfortunately, that wasn’t my experience.

Less than an hour after checking out, I realized I had left a tumbler containing refrigerated medication in the refrigerator of my room. I called immediately, explained the situation, and stressed that the medication needed to stay cold. The associate took down all of my information and assured me someone would check the room and call me back within a few minutes.

That call never came.

Rather than waiting, I drove back to the hotel myself. I was simply told that nothing had been located, with no indication that anyone had seriously investigated or attempted to resolve the situation. Given how quickly I reported it after checkout, it’s difficult to believe that a tumbler sitting in a refrigerator could simply disappear.

What frustrates me most isn’t that I accidentally left something behind—that was my mistake. It’s that the hotel failed at every step afterward. There was no sense of urgency despite the item containing medication, no follow-up despite a promised callback, and no effort to reassure me that anyone had thoroughly searched the room.

This is exactly the type of situation where a luxury hotel has the opportunity to demonstrate exceptional service. Instead, I experienced poor communication, little accountability, and complete indifference.

I’ve always associated The Ritz-Carlton with meticulous attention to detail and guest care. Sadly, this experience didn’t come close to living up to that reputation.

A very comfortable and enjoyable stay at the Ritz New Orleans. The meeting facilities were great, the room was clean, very comfortable and quiet. You really can’t beat the location. The staff was helpful and did everything to ensure it was an enjoyable stay. Conference rooms were just as expected for The Ritz Carlton. I stayed for a few days and everything was delightful.

el confort de la habitación, el servicio del restaurante y en especial el desayuno y la ubicación

Pouvoir prendre une chambre à 23:00 en last minute .
La qualité du service
Le calme
La chambre confortable , bien pensée et bien décorée
Le café le matin à la réception
La salle de sport bien équipée

I highly commend the housekeeping staff for making our stay truly memorable. We deeply appreciated the special decorations for our anniversary and the kind gift left for us. The towel swans and the heart made of rose petals on the bed were beautifully done and over the top!
Additionally, I thoroughly enjoyed the fitness facility. The gym layout features three distinct rooms to choose from—a stationary bike room, a treadmill room, and a free weights area—which allowed me to get in some great workouts during my stay.
Area for Improvement: Elevator Courtesy
One notable concern I had during our stay was the lack of courtesy from the porters and handymen regarding elevator etiquette. On multiple occasions, as soon as the elevator doors opened, a staff member would try to rush in before letting guests exit. There is no need for such a rush; I sincerely hope the property can remind the team to always let guests step out of the elevator completely before attempting to board.

Its location

Es war einer besten Hotel-Aufenthalte aller Zeiten. So stellen wir uns einen Aufenthalt vor. Wir würden das Hotel stets wieder buchen und können es ohne eine Einschränkung empfehlen. Es bedarf eigentlich keiner Worte, aber die Freundlichkeit und Hilfsbereitschaft der Mitarbeiter muss hier doch erwähnt werden.

Loved everything
Check in staff 100/10
Beds super comfy. I slept like a baby. I received a mini box of very decadent chocolates too for my birthday which was a lovely touch

First, I want to say that RICO, the doorman, is fantastic! He is so welcoming, friendly and a wealth of New Orleans knowledge. That man is a gift.

The hotel has some great charm and service overall, but could use some newer rugs and furniture as they looked old vs charming.

The site is an exceptional property. The staff aims to please visitors. Lady Cora has personality plus that extends to the property's staff. In addition, the ambiance is top notch.