Sonesta ES Suites Charlotte Arrowood

Hotels
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Sonesta Hotels
8.4 (1170 reviews)
7925 Forest Pine Drive , Charlotte , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Cons:
Cleanliness issues
Unsafe area

Categories

Cleanliness
6.6
Several reviews indicated issues with cleanliness, including dirty towels, bugs, and an overall lack of proper maintenance.
Service
9.1
While some staff were friendly, there were also mentions of rudeness from certain staff members, impacting the service experience.
Location
7.1
Reviews expressed concern about the area's safety, with mentions of drug dealing and loitering.
Room Quality
8.6
Rooms varied in quality; some had issues like bugs or mismatched descriptions regarding the amenities.
Amenities
9.1
Positive mentions of breakfast and spacious kitchens, but limited laundry facilities led to some dissatisfaction.
Value for Money
9.6
Considering price and amenities offered, some guests felt it was reasonable, but issues impacted overall perception.
Food and Beverage
10
Breakfast received consistent praise, highlighting it as a standout feature.
Overall Experience
7.1
Overall sentiments were mixed, with both positive experiences and serious concerns reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:28

Property Description

Centrally Located in the Arrowood Business District
Sonesta ES Suites Charlotte is the perfect hub for business travelers, conveniently situated near major corporations and just a short distance from the Charlotte Convention Center.

Fully Equipped Suites with Modern Amenities
Each suite at our hotel boasts a fully equipped kitchen, separate work area, cozy living room, HDTV with expanded cable, and complimentary WiFi. Enjoy the comforts of home while on the road.

Convenient On-Site Facilities and Services
Take advantage of our on-site Shoppe convenience store, lobby smoothie and coffee bar, laundry facilities, 24-hour exercise facility, outdoor pool, sports court, and gas grills. Everything you need for a comfortable stay is right at your fingertips.

Experience the perfect blend of convenience and comfort at Sonesta ES Suites Charlotte. Book your stay with us today!

Important information:

Please note guests must be 21 years of age or older to rent a room.

This property does not offer daily housekeeping, only housekeeping every 7 days or upon request.

When traveling with dogs, please note that an extra charge of $75 fee per stay for stays up to 7 nights; stays for 7+ nights will be charged $150. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Guest Reviews

8.4
Based on 1170 reviews
Cleanliness: 6.6
Service: 9.1
Location: 7.1
Room Quality: 8.6
Amenities: 9.1
Value for Money: 9.6
Food and Beverage: 10
Overall Experience: 7.1
P
Patricia • couple • us
4
If was uncomfortable
Pros:

It are falling apart

Cons:

How the rooms was spacious

2026-02-13 • via Nuitee
D
Demetrice • couple • us
10
2026-02-09 • via Nuitee
C
corlistic • couple • us
9
Pros:

It’s was good

Cons:

Breakfast staff had a very nasty attitude and was rude

2026-01-31 • via Nuitee
C
Casey • family_with_children • us
10
2026-01-31 • via Nuitee
L
Lawrence • solo_traveller • us
8
Mother and daughter
Pros:

I loved it overall I wasn't expecting it to be a regular hotel but when I got into my room a saw how big the fridge and microwave was and it had a stove, the bed was so comfortable it was like a nice small studio apartment, breakfast was also good. I would recommend this hotel which I did. I will be staying here if im ever in Charlotte.

Cons:

That it wasn't close to anything really the halls have a little bit of chip paint here and there but it didn't matter once I went into my room

2026-01-31 • via Nuitee
S
Shadina • couple • us
10
2026-01-29 • via Nuitee
T
Tameka • family_with_children • us
8
2026-01-29 • via Nuitee
B
Bryanny • couple • us
10
2026-01-28 • via Nuitee
B
Brenzion • family_with_children • us
9
Pros:

Location and the amenities

2026-01-27 • via Nuitee
M
Martz • solo_traveller • us
8
Pros:

Nice

2026-01-26 • via Nuitee
K
Kendall • couple • us
3
2026-01-26 • via Nuitee
B
Beckett • family_with_children • us
2
Pros:

Location was quiet

Cons:

Roaches, room wouldn't get warm it was very cold and a odor

2026-01-26 • via Nuitee
M
Martz • solo_traveller • us
8
2026-01-26 • via Nuitee
N
NyAsia • couple • us
10
2026-01-22 • via Nuitee
F
Felicia • family_with_children • us
9
2026-01-21 • via Nuitee
T
Thomas • couple • us
10
Will be staying here again absolutely loved it don’t care. I’m going to take a piss. Oh my God I can
Pros:

The breakfast was amazing. Location was great to explore the city.

Cons:

Everything seemed to have been up too par or exceeded.

2026-01-20 • via Nuitee
C
Courtney • family_with_children • us
5
The 2nd room was spacious with 2 separate bedrooms, quiet area. Pet friendly.
Pros:

My family did not eat at the hotel because our first room had roaches. Iykyk.

Cons:

Some of the rooms are infested. Stink bugs and roaches have been reported in multiple rooms.

2026-01-20 • via Nuitee
A
Aldrico • family_with_children • us
10
Pros:

The comfort

2026-01-20 • via Nuitee
N
Nyria • extended_group • us
4
It would not book again.
Pros:

The location.

Cons:

We have roaches in our first room then got moved to a smaller room. The front desk staff in the morning could’ve had better attitudes.

2026-01-19 • via Nuitee
D
Dedrick • couple • us
9
2026-01-19 • via Nuitee