Reikart House Buffalo, a Tribute Portfolio Hotel

Room decor, delicious breakfast, great service, attention to detail.

Personal service by hotel staff. They were very helpful and pleasant. The room decor was very nice with a fireplace. Breakfast was delicious.

✨ A Hidden Gem of Elegance and Warmth – Reikart House, Buffalo ✨
From the moment we arrived at the Reikart House, it felt less like checking into a hotel and more like stepping into a living story. The air carries an immediate sense of calm — a graceful harmony of old-world charm and modern refinement. Every corner seems to tell its own tale: rich textures, ambient lighting, and artful details that speak softly of heritage and heart.
We were warmly welcomed by Claudia and Marty, whose genuine hospitality set the tone for our entire stay. Their kindness, professionalism, and effortless warmth made us feel instantly at home — not as guests, but as part of the Reikart family. They embody the spirit of this remarkable place: gracious, attentive, and sincerely invested in creating a memorable experience.
Our room was a sanctuary of quiet elegance — soothing tones, beautiful furnishings, and an unmistakable sense of serenity. The bed felt like a cloud, the linens crisp yet soft, and every thoughtful detail — from the curated décor to the morning aroma of fresh coffee — reflected the hotel’s dedication to comfort and artistry.
Yours truly The TexasMarriottExplorer

ayed here recently for work and thought it was such a strange experience. Overall the hotel was clean and the staff was mediocre friendly. The hotel looks and feels like a senior citizen home when you drive up and walk in. It feels like it was an old nursing home converted.

The rooms were mediocre. Maybe not as nice as you might have anticipated or expected on booking and given it is literally the most expensive hotel in town. The location was a little odd bit convenient it the airport. Overall the staff was fine. Didn’t go out of their way.

Traveled in business and had trouble sleeping given some weird noises but overall this was an ok stay.

If I could move into my room at this hotel, I would.
I think it was the best hotel bed I have ever slept in.
It is a pretty, classy hotel to begin with. It is clean and has a huge outdoor screen and patio area. Unfortunately the Bills lost last night.
I would have switched things around and stayed another night, but they were sold out.
I would love to come back.
Do not hesitate to stay here.
Parking is easy too.

Reikart is always a favorite stay when we go back to Buffalo for friends or family. Convenient location, good restaurants, clean and comfortable. The best are the people, I have seen many of the same folks at the front desk for years and want to do a special shout out to Marty and Jose who separately at the front desk went out of their way to make our stay ideal. We look forward to our next visit.

Reihart Boutique Hotel on 5000 Main Street is a haven of modern elegance and thoughtful comfort. From the moment of arrival, the serene lobby invites relaxation. Sunlight streams through large windows, highlighting a stylish seating area with plush armchairs ideal for conversation or quiet reflection

The guest room feels like a personal retreat. The king bed offers a restful sleep with its tall, tufted headboard and collections of soft pillows and bolsters. Every detail; from the crisp white linens to the ambient lighting, whispers relaxation, and the spacious environment provides a sense of privacy and luxury.

For those who need a workspace, the cozy writing desk is perfectly positioned beside geometric-patterned drapes, blending practicality with stylish design. The comfortable chair and easily accessible power outlet make it simple to stay productive, while natural light filters gently through the window.

Reihart excels at combining boutique charm with modern amenities, making every stay memorable. Each space feels carefully curated, promising both comfort and inspiration in the heart of the city.

I thought it was a nice hotel. But I stayed at the Hyatt Place next door for 1 night and it was 1/4 of the price and had a nice breakfast. Nice but not as nice as the price.

Excellent

I love to travel and this is now one of my favorite hotels. It's in the details. The friendly and attentive staff. Jose is on top of the list. If you asked for one of something, they gave you two. Artful design with a background of history and music. Private car service to and from the airport and great breakfast choices. Loved it.

Friendly staff, fast internet

Awful service, check in and attitude. Boost as a “luxury” property but i have had better hotels and service at 2 star hotels lol

This is a unique hotel (part of the Marriott group - Tribute Portolio) which is a terrific property. Located next to easy access to get anywhere, and with a restaurant, Jazzboline, connect to the property. The rooms were a nice size, and very attractive. And the restaurant had a great menu and service. Highly recommended.

Reikart House was great, but there’s really not much in Buffalo. Niagara Falls is pretty cool for about 2 or 3 hours.

Customer service top notch
Property is beautiful inside and out
Room can’t me more welcoming, with every single small touch to make your stay feel like you are on a presidential suite. Fresh cookies and water complimentary (delicious cookies bakes fresh everyday)
The rooms are immaculate which is the most important for us. Marble throughout, beautiful rooms, floors, foyer, front desk, decor, everything is perfect

Well located, beautiful place.

Always a lovely place. Greeted with a very good cookie. Rooms are clean and beds are comfortable. Hotel is right off 90 and an easy drive to anything in buffalo. Highly recommend jazzboline restaurant next door. This hotel is Luxurious and worth the money.

Great place as expected

I stayed at Reikart House a few times when it first opened. Back then, it was considerably nicer than "upscale" and more like a "luxury" hotel. In 2018 and 2019, it was a genuine 4.5-star hotel. In the context of AAA/CAA, think on the high end of AAA four-diamond. For the Buffalo area, it was one of the finest hotels. Until the pandemic, this high standard was maintained extremely well.

Over the years a few things have changed. And not for the better. The elegant lobby bar and restaurant disappeared as the wonderful adjoining restaurant was built and open. Now, only breakfast is served in the lobby. Then a Hyatt Place owned by the same owner was built behind the hotel. During the pandemic, the standard at Reikart House dropped big time and I stopped staying. I returned recently for the first time in four years.

Reikart House has improved noticeably since my last stay in 2021, when it was downright awful. While it is a genuinely nice hotel, the overall operating standard, service, etc. is somewhere between 3.5 and 4 stars. I note the CAA/AAA rating is now three diamonds. So while it is still probably the finest hotel in the Amherst-Buffalo area, it is a shadow of its former self.

Things that are missing, not provided or poorly executed:

1) No pre-arrival email.

2) No doorman or bellman. Previously, Reikart House has a doorman/bellman. The front desk did not offer any assistance with luggage at check-in.

3) No welcome letter at check-in explaining anything about the hotel, amenities, services, F&B options, etc.

4) Butler service is no longer provided. It used to be provided.

5) They provide a robe but no slippers.

6) Similarly, the toiletries and in-room amenities are below what you expect. The wall-mounted dispensers containing shampoo, conditioner and body wash are branded Apotheke -- a brand that I've received at Intercontinental and Park Hyatt. That's a nice brand, assuming the product inside the dispenser is, in fact, Apotheke. But like the missing slippers, other toiletries that I would expect at a 4-star or 5-star hotel are not provided. While I did have one small bar of soap and one mini-bottle of lotion, no mouthwash was provided, no dental kit was provided, etc. In short, many of the extras you would expect were missing. Also, the one small bar of soap and one mini-bar of lotion would NOT be enough for two people. Besides the toiletries, there was a stocked mini-bar but it had Kendall-Jackson chardonnay and other grocery store-caliber wines. There are several excellent wine regions nearby. Why does the hotel not have New York wine in the mini-bar? Also, no bottle of water is provided.

7) No turndown service is offered. Again, you expect turndown at an upscale-to-luxury boutique hotel, especially in a suite.

8) The walk-in shower and tiles needed new grouting.

9) No desk. I was twice told by the GM in 2019 and 2020 (just before the pandemic) that the impractical high-top writing table was going to be replaced with an actual desk. Six years later, no desks.

10) The hotel used to have a complimentary house car but I don't if that is still offered. This is why a hotel does a pre-arrival email or presents guests with a welcome letter at check-in.

11) Last but not least, the hotel DOES NOT have a restaurant that's open for lunch or dinner on Sundays. This has been an issue since the pandemic. How is this possible? At least have burgers or something from a limited bar menu on Sundays.

Now, the positives:

1) Bonvoy recognition for elites is good.

2) The hotel has been open since 2017 but rooms are clean and generally well-maintained even though everything is about 8 years old at this point. The only exceptions I saw were the shower, which needed some new grouting, and a few carpets, which had stains (though this is expected after 8 years).

3) Staff while below the overall standard were polite and generally well-meaning.

4) Food in the attached restaurant is excellent. Expensive but excellent. But like the hotel, the service is below the price. No bread offered with the meal. No white tablecloths, which you would expect at the price point. No flowers or candles on the table. They have outside seating but it's not used. The wine list by the bottle is excellent but the wine selection by the glass is awful. How do you not have a New York dry riesling by the glass? I was given a glass of tap water. Never offered bottled water. The glass of water was never refilled.

All things considered, Buffalo and the surrounding area is still a destination with a lot of mediocre hotels. While Reikart House is a nice hotel, it used to be much nicer and much better. Owners and management need to up their game.