Quality Inn & Suites Hesperia-Victorville

Hotels
•
Quality Inn
7.4 (572 reviews)
12033 Oakwood Avenue , Hesperia , US
+1 760-949-3231

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Great location / centrally located
Friendly and attentive staff (phone check-ins, helpful)
Pet friendly
Comfortable beds / spacious rooms reported
Good price / value mentioned by several guests
Breakfast described as delicious / rich
Jacuzzi / pool available
Convenient parking / easy checkout
Cons:
Cleanliness issues: stained towels, dirty rooms, unpleasant odors
Maintenance problems: doors not locking, broken remotes, water damage
Reported rude or inappropriate front-desk behavior in a few incidents
Pool sometimes cold or not working
Breakfast repetitive for some / one report of no breakfast offered
Smell of smoke in some rooms
Limited amenities in some rooms
Occasional small parking or parking constraints

Categories

Cleanliness
5.5
Multiple reviews report stained towels, dirty rooms, unpleasant smells, stains on walls and insufficient cleaning — clear negative signals on cleanliness.
Service
8.4
Many guests praised friendly and attentive staff (phone check-ins, helpful resolution of room issues), though a few reports of rude/front-desk misconduct reduce the score slightly.
Location
9.1
Consistently mentioned as a strong positive: central, convenient, and close to points of interest — repeatedly praised across reviews.
Room Quality
6
Several guests reported maintenance problems (doors not locking, water damage, creaky bed, broken remotes) and issues with cleanliness/odors affecting room quality.
Amenities
7
Amenities such as jacuzzi/pool and breakfast are present and appreciated by some, but reports of cold/non-working pools and limited amenities make this mixed.
Value for Money
7.2
Mixed signals: multiple guests mention good price/value and parking, while others felt the room condition did not justify the cost.
Food and Beverage
8.4
Breakfast is frequently described positively (delicious, rich), though occasional comments note repetition or absence — overall favorable.
Overall Experience
7.6
Overall impressions balance strong location and generally helpful staff against recurring cleanliness and maintenance issues, producing a modestly positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Luxurious Spa and Wellness Centre
Indulge in relaxation at our spa and wellness centre, perfect for unwinding after a long day of travel or work.

Modern Amenities and Comfortable Rooms
Experience comfort in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and complimentary toiletries.

Convenient Location and Services
Located near popular attractions like Glen Helen Amphitheater and offering a continental breakfast, our hotel provides a convenient stay for both leisure and business travelers.

Book your stay at SureStay Plus Hotel by Best Western Hesperia for a rejuvenating and hassle-free experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Guest Reviews

7.4
Based on 572 reviews
Cleanliness: 5.5
Service: 8.4
Location: 9.1
Room Quality: 6
Amenities: 7
Value for Money: 7.2
Food and Beverage: 8.4
Overall Experience: 7.6
A
Alfredo • solo_traveller • us
10
Pros:

All staff members are superb.

2026-11-05 • via Nuitee
A
Andrea • couple • us
7
2026-11-05 • via Nuitee
W
William • solo_traveller • us
9
I travel to this area often and will return.
Pros:

Breakfast options were exceptional. Staff were exceptional. Rooms were exceptional and clean.

Cons:

Rooms in the front section of the facility were subjected to street noise.

2026-11-03 • via Nuitee
B
Barbara • couple • us
10
Very relaxing and affordable Would recommend the motel to anyone
Pros:

Breakfast was very good The staff was very helpful

Cons:

Nothing

2026-11-02 • via Nuitee
P
Paul • solo_traveller • us
2
2026-10-31 • via Nuitee
J
Jaime • couple • us
8
2026-10-31 • via Nuitee
J
Javier M • solo_traveller • us
10
2026-10-30 • via Nuitee
M
Myers • couple • us
6
2026-10-25 • via Nuitee
J
John • solo_traveller • us
10
My new favorite place to stay when visiting my daughter. I can bring my dog with me.
Pros:

Excellent customer service and clean room with plenty of space. Also pet friendly!

Cons:

There wasn’t anything I disliked.

2026-10-25 • via Nuitee
B
Barnum • couple • us
10
Pros:

Everything was wonderful.

Cons:

No Complaints whatsoever.

2026-10-23 • via Nuitee
J
Joël • couple • fr
7
Pros:

Confortable

Cons:

Pas de petit déjeuner proposé

2026-10-23 • via Nuitee
J
Jeka1187 • solo_traveller • us
9
2026-10-21 • via Nuitee
J
Jeka1187 • solo_traveller • us
9
2026-10-21 • via Nuitee
E
Esteban • couple • us
8
Satisfacción
Pros:

Todo está muy bien

2026-10-16 • via Nuitee
A
Andre • couple • de
7
Typisches Motel
Pros:

Zentral gelegen, ausreichendes Frühstück

2026-10-13 • via Nuitee
J
Jeremiah • couple • us
6
2026-10-12 • via Nuitee
N
Naomi • couple • us
10
I agree with the prices and security of property grounds.
Pros:

I enjoyed the jacuzzi and rest.

Cons:

Same old breakfast everyday.

2026-10-12 • via Nuitee
J
Jason • solo_traveller • us
1
Pervert at the front desk
Pros:

Good location

Cons:

The guy at the desk was a terrible person. Awful customer service, and was talking to my wife about sex with animals. Disgusting person

2026-10-12 • via Nuitee
K
Kathy • couple • us
4
Well not ever stay there again would never pay that much for a dirty room
Pros:

Very dirty not very quiet very disappointed

Cons:

Nothing

2026-10-11 • via Nuitee
D
Danny • couple • us
6
2026-10-10 • via Nuitee